Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the incomplete construction of my recently purchased home at ************* by GL Homes. Due to rising interest rates, I was forced to close on the property before construction was finished.Several key areas, including the Cabana bathroom and staircase, remain entirely unfinished. Additionally, numerous other jobs throughout the house are incomplete, and subcontractors have caused damage to my property during construction.The warranty was supposed to cover minor touch-up work, but it seems they are essentially completing the original construction instead. I have requested a timeline for completion, a plan to address the property damage, and a point of contact, but have not received a satisfactory response.I am hoping the BBB can mediate a resolution with the builder to complete the construction, repair the property damage, and establish a clear timeline for these actions.

  Business Response

  Date: 05/30/2024

  
  May 29, 2024
  
  BBB Serving Southeast Florida and the Caribbean
  Attn: Complaint Department
  ************************************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: Winding Ridge 67 (the Home)
              Consumer: ********************************* (the Claimant)
  
  Dear Sir or Madam:
  
  On May 21, 2024, the Claimant submitted BBB Complaint # ******** via your website, which was subsequently forwarded to my attention for a response. Claimant purchased his Home from ******************************* III,LLLP (GL Homes) on September 27, 2022.
  
  GL Homes was disappointed to hear about the Claimants experience and delays he cited in the Complaint. Although we disagree with Claimants contentions that he was forced to close on his Home or that the Home was delivered before construction was completed, we acknowledge there are several service-related issues pending completion. In that regard, shortly after receiving the Complaint, GL Homes Construction Manager personally met with the Claimant to review and provide an update on all pending repairs and the scheduling of Claimants warranty requests. 
  
  Additionally, cabana bath repairs have commenced and is expected to be completed tomorrow. Furthermore, we are in the process of scheduling the replacement of approximately 30 wood floor planks to address minor damage to the Homes flooring. Additionally, our Home Warranty staff are working with the Claimant to update certain warranty requests and schedule further service-related repairs. 
  
  GL Homes remains committed to diligently working to complete all pending service repairs to Claimants satisfaction and to addressing any further concerns in due course.
  
  Sincerely,
  
  ************ Associates III, LLLP
  By: *******************;                                              
        (Electronically signed)
        *******************, Assistant General Counsel
  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we went under contract feb 2021 with GL homes in the **************** we were told that we would close in april/may and that we may be delayed a month or two. we didn't close till end of September. it was covid, stuff happened we understand. GL offers a 1 year warranty on their new homes. you have to submit tix through their system to get things fixed. the day before we closed we walked around the home and he placed tix for two glass doors that were dented or scratched, as well as missing s**** covers and screens for all of our doors and windows. it is now APRIL 15th and I still don't have the new doors, or screens. I've been promised these things over and over. with nice smiley apologies and bs explanations. meanwhile homes being built in their new communities and even the few homes down the street from me that are now being completed have all of those things installed.I've had the project manager ************************* over, then his boss *******************, then the boss of "secure windows" ******* (which is another catastrophe) all reach out. and yet nothing has been done. secure windows was finallyyyyy supposed to be here today to fix everything. scheduled to come between 9 - 11am. well they didn't show up till 2:30pm. and informed me they have soooo much things to do, that they can't get to all of it today. they started by trying to replace one of the doors. and didn't replace it, and then just sat around their truck for an hour till 4pm so they could leave. they came, they saw, they didn't do shit!!!!I'm so fed up with this company and their ********. DON'T BUY A HOME FROM GL unless you want to deal with headaches for the rest of your life. they're incompetent and don't care about you. they'll always build the next community and don't care at all about the old ones.

  Business Response

  Date: 04/25/2024

  April 25, 2024
  
  BBB Serving Southeast Florida and the Caribbean
  Attn: Complaint Department
  ********************************************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: Lotus Lot 583 (the Home)
              Consumer: *********************** (the Claimant)
  
  Dear Sir or Madam:
  
  On April 15, 2024, the Claimant submitted BBB Complaint # ******** via your website, which was subsequently forwarded to my attention for a response. Claimant purchased his Home from Boca Raton Associates VIII, LLLP (GL Homes) on September 20, 2022.
  
  GL Homes was disappointed to hear about the delays Claimant encountered for the various service-related issues cited in the Complaint. Upon becoming aware of Claimants concerns, our Home Warranty Director contacted the Claimant to communicate an update on all pending repairs and the scheduling of Claimants remaining service requests. We are pleased to confirm that following our Directors conversation with Claimant, the sliding glass and cabana doors at the Home were replaced and new slider screens are scheduled to be installed next week, which will satisfactorily resolve all pending service repairs. 
  
  As always, our Home Warranty staff remains committed to diligently working to complete all future service requests in a timely manner and to addressing any further concerns of Claimant in normal course.
  
  Sincerely,
  
  Boca Raton Associates VIII, LLLP
  

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested the ******************** to reopen a swale grading complaint in June of ************************************** the swale rather than draining into the storm water pond behind my house. They sent a crew out to assess. The result was resodding. The sod failed to solve the problem. I filed to reopen the claim. They did so on their website. They informed me 6/23 after multiple attempts to contact that I was "at the top of their list". It is now March of 2024, and no work has been done: no surveying of the slope angle and no modification of the grading, and no replacement of the failed sod that was put in 2 years ago. The storm water continues to pool. I gave them a deadline of 5 business days on 3/14/24 and have not heard from anyone. I spoke today with *************** who they said they contracted to do the work, and was told that ** cancelled the work order in July of 2023 (less than a month after they posted that it was scheduled. They have continued to mislead me into thinking I was atop their list since June of 2023. The swale is worse now.

  Business Response

  Date: 04/04/2024

  April 04, 2024
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  ********************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: ***************************** Lot 848 (the Home)
              Consumer: ********************* (the ********)
  
  Dear Sir or Madam:
  
  On March 25, 2024, the ******** submitted BBB Complaint # ******** via your website, which was subsequently forwarded to my attention for a response. ******** purchased his Home from ******************** Associates I, LLLP (GL Homes) on July 23, 2021.
  
  Upon receiving the Complaint, GL Homes Home Warranty Superintendent promptly contacted the ******** to schedule a time to assess the grading concerns at the Home along with GL Homes applicable subcontractor.  An inspection was performed on March 28, 2024 and grading improvements were completed on April 2, 2024.   
  
  We understand the completed improvements have satisfactorily addressed ********s concerns and hope ******** will confirm the same to the BBB.
  
  Sincerely,
  
  ******************** Associates I, LLLP

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Florida Builders Law, All ceilings should be insulated. We purchased this home built by GL Homes. We a 2 story home. Recently we discovered that the first floor ceiling was not insulated. Florida code requires that all ceilings be insulated.

  Business Response

  Date: 03/29/2024

  March 29, 2024
  
  BBB Serving Southeast Florida and the Caribbean
  Attn: Complaint Department
  ********************************************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: Botanica Lakes Lot 485 (the Home)
              Consumer: ********************* (the Claimant)
  
  Dear Sir or Madam:
  
  On March 21, 2024, Claimant submitted BBB Complaint Number ******** via your website, which was forwarded to my attention for a response.  The Home was originally sold by Lee County Homes Associates II, LLLP (GL Homes) to ******************* on January 29, 2009.  The Claimant did not purchase his Home from GL Homes and did not close on the Home until August 14, 2019 nearly five years ago and more than ten years after GL Homes originally sold the Home.
  
  Unfortunately, Claimants BBB Complaint is one of several unfounded claims submitted by Claimant through various channels over the past few years.  Although GL Homes stands behind its reputation as one of Floridas top homebuilders and vehemently disputes that it violated any building codes, Claimants Home is more than 15 years old,Claimant is the third homeowner, and we have repeatedly advised Claimant there are no further warranties applicable to his Home.  There is simply no basis for Claimant to maintain a complaint with BBB and we decline to take any further action in this matter.
  
  Sincerely,
  
  ********** Homes Associates II, LLLP,
  a dissolved Florida liability limited partnership
  
  By: *******************;                                              
        (Electronically signed)
        **********************, Assistant General Counsel
  
  

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21467893
  
  I am rejecting this response because: So my question to GL Homes is Who built the home. I can get this information but I wanted it documented how you respond to this question. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/18/2024

  See attached

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21467893
  
  I am rejecting this response because: They continue to ignore the issue, which is they violated Florida Building Code, so I will just file a complaint with Florida ********** of ******** and Professional Licensing 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/25/2024

  April 25, 2024
  
  BBB Serving Southeast Florida and the Caribbean
  Attn: Complaint Department
  ********************************************************************************************************************
  
  Re:      BBB Complaint Case Number 21467893
              Location: Botanica Lakes Lot 485 (the Home)
              Consumer: ********************* (the Claimant)
  
  Dear Sir or Madam:
  
  ********** Homes Associates II, LLLPs position remains unchanged. We have no further comment and will not further respond in this matter.
  
  Sincerely,
  
  ********** Homes Associates II, LLLP,
  a dissolved Florida liability limited partnership
  
  

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21467893
  
  I am rejecting this response because: They refuse to admit that they have broken the law by not adhering to Building Codes. I now know what I have to do. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GL home which has a 10 year structural roof warranty. I have reached out to *********************** in the warranty department and he just replies it is a 1 year warranty, even after I provided him the paperwork given to homeowners which states 10 years. We have a small leak where the roof line **** the wall in the garage. I have asked him to send someone out to inspect and he refuses

  Business Response

  Date: 03/29/2024

  March 29, 2024
  
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  ********************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: StoneCreek Lot 257 (the Home)
              Consumer: *************************** (the ********)
  
  
  Dear Sir or Madam:
  
  On March 19, 2024, the ******** submitted BBB Complaint # ******** via your website, which was subsequently forwarded to my attention for a response. The Home was developed and originally sold by Parklands Associates I, LLLP (GL Homes) on February 17, 2017. ******** purchased her Home from *********************** LLC on September 02, 2020, and she is the third owner of the Home.
  
  ********s Home is more than seven years old and therefore all warranties,other than the Homes limited structural warranty, have long since expired. Upon receiving the Complaint, GL Homes Home Warranty Manager contacted ******** to schedule an inspection at the Home to review the ********s concerns. Our investigation confirmed the leak is not a structural-related issue and it is not covered under the limited structural warranty for the Home. In that regard, we have informed ******** there are no warranties applicable to this matter. 
  
  Although GL Homes declines to take any further action for the reasons stated above, we understand ******** appreciated our prompt response and willingness to investigate this matter, and we hope ******** will confirm the same to the BBB to bring this Complaint to a satisfactory resolution.
  
  Sincerely,
  
  Parklands Associates I, LLLP
  
  By: *******************;                                              
        (Electronically signed)
        *******************, Assistant General Counsel
  
  

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home here at ***************************** was under gl warranty to fix items using gl app to assign ticket for repair. June 2 of ************************************************ yard on the left side of house. Drainage issue.i was told many times, via various answers from on site superintendent, ***********************, and *******, that problem would be resolved. My complaint was in the que. its now 7 months later, Ive heard nothing out of gl homes to date, and I tried to open the the app to make sure my complaint was still active, but gl has taken my e mail out of system!

  Business Response

  Date: 02/05/2024

  **********************, Esq.
  ************* direct dial
  ********************************************
  
  February 5, ****
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ***************************** Lot 865 (the Home)
              Customer: ***** ********************************* (the Claimant)
  
  Dear Sir or Madam:
  
  On January 28, ****, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response.Claimant and his wife purchased their Home from ******************** Associates I,LLLP (herein GL Homes) on June 15, 2022.
  
  Upon becoming aware of Claimants concerns, our Home Warranty Manager contacted the Claimant to schedule a service repair appointment and to explain that service repair delays were caused by contractor unavailability.We are pleased to confirm that ******* and grading repairs were completed as of February 5, ****.
  
  We understand Claimant is satisfied with GL Homes response, and we are pleased to have satisfactorily addressed Claimants concerns.
  
  Sincerely,
  
  ******************** Associates I, LLLP
  
  By: ******************* (Electronically signed)          
        *******************, Assistant General Counsel                                                                                                                          

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The home, constructed on 2008, has developed a serious issue with the floor tiling. From approximately a year, the tiles on the first floor began to buckle, pop off, and crack without any external pressure being applied. This problem appears to stem from the inadequate application of thin set adhesive during the installation process. Notably, the thin set was primarily applied to the floor rather than adequately on both the tiles and the floor.I have repaired 7 tiles due to this issue. However, I am now faced with more than 25 tiles exhibiting similar problems, either buckled, cracked, or sounding hollow. This recurrence and escalation of the issue is concerning and suggests a fundamental flaw in the original construction, which poses not only a quality concern but also a potential safety risk. Additionally, I do not have enough spare tiles to remediate this issue due to their obsolescence. There is roughly **** square feet of tiles and I am afraid that, eventually, all of them will need to be replaced due to less than standard construction practices.I am seeking the repair of the flooring to a standard that aligns with professional construction practices. Given the nature and severity of this issue, a timely and effective resolution is imperative.Thank you for your attention to this matter. I look forward to your prompt response and a resolution to this issue.

  Business Response

  Date: 01/08/2024

  
  Dear Sir or Madam:
  
  On December 30, 2023, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response. Claimant purchased his Home from ************* Associates XXI, LLLP (herein GL Homes) on November 02, 2009.
  
  Although we appreciate the Claimants concerns, our home warranties are not in perpetuity.  Claimant closed on his Home more than 14 years ago and all warranties applicable to flooring in the Home expired more than 13 years ago. Accordingly, we are simply not in a position to take any further action on this matter. We suggest that the Claimant contact his own flooring vendor to address the tile-related concerns referenced in the BBB Complaint.     
  
  Sincerely,
  
  ************* Associates XXI, LLLP,
  a dissolved Florida limited liability limited partnership
  
  By: *******************;                                              
        (Electronically signed)
        **********************, Assistant General Counsel
  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have multiple issues in our home. In particular 3 problems in master bathroom reported almost 6 months ago when we moved to our new home, and they haven't been resolved. The warranty department sends isolated vendors with no coordination of work, so they cannot resolve our issues. Our master bathroom has a drywall and cabinet with big hole after a pipe link was investigated. There is leaking affecting now the ceiling of the bathroom. Bathtub has 2 tiles broken and we have had multiple visits from vendors, but they they mention other prior steps are required and never properly coordinated by GL Homes warranty department.

  Business Response

  Date: 12/27/2023

  **********************, Esq.
  ************* direct dial
  ********************************************
  
  December 27, 2023
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ************* ******* (the Home)
              Customer: *********************** (the Claimant)
  
  Dear Sir or Madam:
  
  On December 18, 2023, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response. ******** and his wife purchased their Home from Pasco County Associates III, LLLP (herein GL Homes) on June 15, 2023.
  
  Upon learning of Claimants concerns, we promptly contacted our Director of Construction and Home Warranty Vice President to discuss this matter.  On December 27, 2023, GL Homes Home Warranty Manager personally met with Claimant at his Home to provide an update on the outstanding warranty work and anticipated timelines for service-related repairs. One such warranty repair includes a bathroom cabinet, and the part(s) needed to repair the cabinet are on backorder. All other necessary repairs are in the process of being scheduled.  We are committed to keeping Claimant informed regarding the status of repairs, and we are confident Claimants warranty issues will be satisfactorily resolved in normal course.       
  
  Sincerely,
  
  Pasco County Associates III, LLLP
  
  By: ******************* (Electronically signed)          
        *******************, Assistant General Counsel                                                                                                                          

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in WR-436. Every single Item is broken. We paid ** Homes about $60,000 for the upgrade option, but they damaged or incorrectly installed all the options. In the meantime, I'm very surprised and frustrated that they don't make it normal while watching the simple and small things, such as paint repairs. Maybe they enjoyed breaking my house things They are supposed to fix a lot of things, but many times when they come to do repairs they make things worse and they try to say they can't do it. They actually say to us that if things that need to be fixed are fixed, they will break even more. Do I have to give up on wrong things?they are making repairs to save money on what needs to be replaced, and making the house more and more ugly, I can't expect any more repairs. I've been trusting then for 6 months. For Example, All of kitchen cabinets were bad and they came to retouch with paint, but they should replace. After they left I put tape back up again. You can't make all of option upgrade like that. You destroyed my home. It is very hard to communicate with the ** homes. I have to call and email a lot and they not answer.So I want get refund all of my option upgrade. The CM **** allowed that we could reinspect before the dry wall hung but he broke the promise and that made me sick with acid reflux until now and when it came to closing ***, ******* and ********* prohibited the inspection before closing. it s kind of scam. I strongly suggest that they refund about $60,000 my upgrade cost. Also I kept asking for the need for epoxy in garage right after the closing, but they didn't answer and only got a reply a week ago that ** Homes decided not to do it anymore. There's unfairness in that a house that closed a week before us has an epoxy floor and our house can't have it.I lost 10 pounds due to stress. I don't want to get sick anymore So please return the cost of option upgrade. I deserve this demand. I didn't buy $550,000 for the house in question.

  Business Response

  Date: 12/18/2023

  December 18, 2023
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ************* Lot 436 (the Home)
              Customer: ************** (the Claimant)
  
  Dear Sir or Madam:
  
  On December 9, 2023, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response.Claimant and her husband purchased their Home from Pasco County Associates III,LLLP (herein GL Homes) on June 30, 2023.
  
  Although we dispute many of Claimants statements in the December 9,2023 BBB Complaint, we are committed to amicably resolving the Claimants warranty-related concerns. Our Director of Construction, *********************, along with our Home Warranty Manager, *****************************, personally met with the Claimant and her husband at their Home several weeks ago to review each of the customer service requests submitted through our online portal. As many of the items were duplicates, **************** generated a separate list of pending items which he provided to Claimant. At the time of the meeting, each item on the list was reviewed line-by-line with ******** and her husband. One such item on the list and mentioned in the BBB Complaint, the kitchen cabinets, were recently repaired earlier this month. Although the representative for the cabinet company believes the scratches were caused by a cleaning product or brush used by Claimant after she closed on her Home, we nonetheless have agreed to perform repairs and our subcontractors have ordered five (5) replacement doors which will be installed as soon as they are in stock. Additionally, ******** complained we did not provide epoxy flooring in her garage. Please note,Claimant did not previously order or pay for epoxy flooring as an option and we have explained that we no longer offer epoxy flooring. We will also not refund Claimant for any of her upgraded costs as she has requested.
  
  Finally, on more than one occasion our subcontractor(s) have shown up at Claimants Home for a scheduled appointment and ******** has refused to let them in to do the work. Regardless of these delays, GL Homes has kept Claimant informed as to each of her pending warranty issues and we will continue to work with Claimant as GL Homes is fully committed to honoring its contractual obligations and to addressing the remaining warranty-related items in normal course. 
  
  Sincerely,
  
  Pasco County Associates III, LLLP

  Business Response

  Date: 12/18/2023

  December 18, 2023
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ************* Lot 436 (the Home)
              Customer: ************** (the Claimant)
  
  Dear Sir or Madam:
  
  On December 9, 2023, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response.Claimant and her husband purchased their Home from Pasco County Associates III,LLLP (herein GL Homes) on June 30, 2023.
  
  Although we dispute many of Claimants statements in the December 9,2023 BBB Complaint, we are committed to amicably resolving the Claimants warranty-related concerns. Our Director of Construction, *********************, along with our Home Warranty Manager, *****************************, personally met with the Claimant and her husband at their Home several weeks ago to review each of the customer service requests submitted through our online portal. As many of the items were duplicates, **************** generated a separate list of pending items which he provided to Claimant. At the time of the meeting, each item on the list was reviewed line-by-line with ******** and her husband. One such item on the list and mentioned in the BBB Complaint, the kitchen cabinets, were recently repaired earlier this month. Although the representative for the cabinet company believes the scratches were caused by a cleaning product or brush used by Claimant after she closed on her Home, we nonetheless have agreed to perform repairs and our subcontractors have ordered five (5) replacement doors which will be installed as soon as they are in stock. Additionally, ******** complained we did not provide epoxy flooring in her garage. Please note,Claimant did not previously order or pay for epoxy flooring as an option and we have explained that we no longer offer epoxy flooring. We will also not refund Claimant for any of her upgraded costs as she has requested.
  
  Finally, on more than one occasion our subcontractor(s) have shown up at Claimants Home for a scheduled appointment and ******** has refused to let them in to do the work. Regardless of these delays, GL Homes has kept Claimant informed as to each of her pending warranty issues and we will continue to work with Claimant as GL Homes is fully committed to honoring its contractual obligations and to addressing the remaining warranty-related items in normal course. 
  
  Sincerely,
  
  Pasco County Associates III, LLLP

  Customer Answer

  Date: 12/19/2023

  I think your answer is false or you don't understand or ignore the messages I tried to write in detail,
  I didn't complain to get such a short and insincere answer.
  My request for a refund is based on a frustration that the problem is that things are not repaired as it was supposed to be provide as new.
  
  And I need to at least know the schedule for repair, but I've been hearing  little by little recently.
  
  ********************* or ****** think they're doing things according to company policy and I respect them, But we're stressed out again in the repair process. It's not their responsibility for the repair process being so messy, from all the messy doors painting, so I left a message and complained to BBB.org .
  
  And please let me know clearly what I refused to repair,
  what I refused was to replace the marble ***** on the window, which was smaller than the first one, and I was already upset that all the window frames were crooked, but the gap between the window frame and the new marble ***** was ugly, so I asked for the same size, but they went away.
  And we gave up and recently discovered that there was a crack somewhere else, so I recorded it on the portal, but it's closed.
  
  And for the cabinet, they didn't even use soap, I just cleaned the dust with water and towels, and I used a brush? A cleaner? No way.
  
  Why did you think that I need to use brush or cleaner product for brand new cabinets?
  
  Recently, more stains were made on the cabinets to fix, and it wasn't all repaired cleanly after doing it roughly. Plus, it left paint marks on the hardware, and the floor cover was sloppy, and the laundry cabinet left paint spray marks on the doors and on the wall of the laundry room at the bottom of the shelf. It didn't exist like that before.
  
  After repairs we can see shiny, matte and textured(from paint spray) on cabinet  doors a lot.
  We can give up repair on only one door but they made this on almost every door with frame.
  
  So we don't expect the rest of the door and door frame problems, the tile walls and tile floor problems, the protruding bathtubs, the problem the tilted tile walls of the bathrooms, the upgraded wooden floor repair problems, crooked walls, crooked window frames, uneven floors etc,
  
  Other than that, we didn't complaints for the tile grout color or the flooring color material's sample are different in the design center and we disappointment of results.
  
  I'm ****% disappointed.
  We were disappointed from the color of hardwood flooring, tile grout and back splash tile size in the kitchen were so different from the samples we bought in the design center, but we didn't complain. So ****% I'm not satisfied,
  
  And please answer
  Why didn't you keep your promise for the re-inspection before you put up the drywall and why did you block us from doing the Final Walkthru inspection before the last closing?
  
  Why didn't you mention or specify when you first signed up for the model house that if you don't bring realtor back within 72 hours?
  
  Isn't all this rejection for the benefit of the builder, not the buyer?
  Isn't there a legal defect in this part?
  Please answer!
  
  And the garage floor is so  messy.
  I didn't expect such a messy garage floor, but I couldn't choose it because I didn't have an epoxy option when upgrading my options in the first place, what are you talking about?
  
  And why on earth are there epoxy garage floors you've provided to other neighbors?  Why not  my home?
  isn't it Epoxy?  Is it paint?
  The cracks, dents,  chips and paint marks are  on the garage floor so we kept complaining before closing and after closing but I waited for an answer because they didn't deal with anything and handed it over to warranty repair.
  
  Furthermore, the tile floor in the shower room is too messy for a new one, so I asked for cleaning several times, but I was ignored.
  Are you going to make me uncomfortable like this because there are already a lot of stains on the tile grout, so I can't coat it, and I've been living in a dirty place all this time?
  
  Whether it's cabinet or tile issues, they've already shown ****** and *******. Specially CM, ******* said, everything is normal. He was lying and its such a scam!
  
  I also want you to look at the gas stove.
  They put out too many scratches on new ones and don't replace them. I didn't buy any scratches. They're marks that won't scratch like this after years of use.
  Recently, even though there is a problem with the control panel on the range, they don't come and check it.
  
  I recently bought furniture and found out that the ceiling light junction box was located in the wrong place in the living and dining area. **** said this was normal, but it's ridiculous to see the furniture. So when I asked a neighbor of the same model, they complained about it and so they agreed to reposition it, so please relocate it to the right place as well.
  
  Can you fix the hardwood floors so that it doesn't stick out?
  Can the cabinets all be finished with the same color and the same texture?
  Are all the bent doors, all the paint marks left, the old yellow doors, all the chips on the frame to be replaced with new ones?
  The tile alignment is also messed up and all the broken, scratchy, curved and dead tiles will be fixed with grout well?
  I'm worried that  they'll break another thing when they come to fix it.
  
  These are things that your home would never tolerate.
  It's not just one or two problems, but almost all of them are problems.
  
  There are more problems than that,
  I don't want to see any more of my upgraded options getting into a worst situation.
  And I don't agree with your result.
  I would like to request a meeting with your CEO.
  
  
  Sincerely.

  Customer Answer

  Date: 12/19/2023

  I think your answer is false or you don't understand or ignore the messages I tried to write in detail,
  I didn't complain to get such a short and insincere answer.
  My request for a refund is based on a frustration that the problem is that things are not repaired as it was supposed to be provide as new.
  
  And I need to at least know the schedule for repair, but I've been hearing  little by little recently.
  
  ********************* or ****** think they're doing things according to company policy and I respect them, But we're stressed out again in the repair process. It's not their responsibility for the repair process being so messy, from all the messy doors painting, so I left a message and complained to BBB.org .
  
  And please let me know clearly what I refused to repair,
  what I refused was to replace the marble ***** on the window, which was smaller than the first one, and I was already upset that all the window frames were crooked, but the gap between the window frame and the new marble ***** was ugly, so I asked for the same size, but they went away.
  And we gave up and recently discovered that there was a crack somewhere else, so I recorded it on the portal, but it's closed.
  
  And for the cabinet, they didn't even use soap, I just cleaned the dust with water and towels, and I used a brush? A cleaner? No way.
  
  Why did you think that I need to use brush or cleaner product for brand new cabinets?
  
  Recently, more stains were made on the cabinets to fix, and it wasn't all repaired cleanly after doing it roughly. Plus, it left paint marks on the hardware, and the floor cover was sloppy, and the laundry cabinet left paint spray marks on the doors and on the wall of the laundry room at the bottom of the shelf. It didn't exist like that before.
  
  After repairs we can see shiny, matte and textured(from paint spray) on cabinet  doors a lot.
  We can give up repair on only one door but they made this on almost every door with frame.
  
  So we don't expect the rest of the door and door frame problems, the tile walls and tile floor problems, the protruding bathtubs, the problem the tilted tile walls of the bathrooms, the upgraded wooden floor repair problems, crooked walls, crooked window frames, uneven floors etc,
  
  Other than that, we didn't complaints for the tile grout color or the flooring color material's sample are different in the design center and we disappointment of results.
  
  I'm ****% disappointed.
  We were disappointed from the color of hardwood flooring, tile grout and back splash tile size in the kitchen were so different from the samples we bought in the design center, but we didn't complain. So ****% I'm not satisfied,
  
  And please answer
  Why didn't you keep your promise for the re-inspection before you put up the drywall and why did you block us from doing the Final Walkthru inspection before the last closing?
  
  Why didn't you mention or specify when you first signed up for the model house that if you don't bring realtor back within 72 hours?
  
  Isn't all this rejection for the benefit of the builder, not the buyer?
  Isn't there a legal defect in this part?
  Please answer!
  
  And the garage floor is so  messy.
  I didn't expect such a messy garage floor, but I couldn't choose it because I didn't have an epoxy option when upgrading my options in the first place, what are you talking about?
  
  And why on earth are there epoxy garage floors you've provided to other neighbors?  Why not  my home?
  isn't it Epoxy?  Is it paint?
  The cracks, dents,  chips and paint marks are  on the garage floor so we kept complaining before closing and after closing but I waited for an answer because they didn't deal with anything and handed it over to warranty repair.
  
  Furthermore, the tile floor in the shower room is too messy for a new one, so I asked for cleaning several times, but I was ignored.
  Are you going to make me uncomfortable like this because there are already a lot of stains on the tile grout, so I can't coat it, and I've been living in a dirty place all this time?
  
  Whether it's cabinet or tile issues, they've already shown ****** and *******. Specially CM, ******* said, everything is normal. He was lying and its such a scam!
  
  I also want you to look at the gas stove.
  They put out too many scratches on new ones and don't replace them. I didn't buy any scratches. They're marks that won't scratch like this after years of use.
  Recently, even though there is a problem with the control panel on the range, they don't come and check it.
  
  I recently bought furniture and found out that the ceiling light junction box was located in the wrong place in the living and dining area. **** said this was normal, but it's ridiculous to see the furniture. So when I asked a neighbor of the same model, they complained about it and so they agreed to reposition it, so please relocate it to the right place as well.
  
  Can you fix the hardwood floors so that it doesn't stick out?
  Can the cabinets all be finished with the same color and the same texture?
  Are all the bent doors, all the paint marks left, the old yellow doors, all the chips on the frame to be replaced with new ones?
  The tile alignment is also messed up and all the broken, scratchy, curved and dead tiles will be fixed with grout well?
  I'm worried that  they'll break another thing when they come to fix it.
  
  These are things that your home would never tolerate.
  It's not just one or two problems, but almost all of them are problems.
  
  There are more problems than that,
  I don't want to see any more of my upgraded options getting into a worst situation.
  And I don't agree with your result.
  I would like to request a meeting with your CEO.
  
  Sincerely.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20982217
  
  I am rejecting this response because:

  I think your answer is false or you don't understand or ignore the messages I tried to write in detail,
  I didn't complain to get such a short and insincere answer.
  My request for a refund is based on a frustration that the problem is that things are not repaired as it was supposed to be provide as new.
  
  And I need to at least know the schedule for repair, but I've been hearing  little by little recently.
  
  ********************* or ****** think they're doing things according to company policy and I respect them, But we're stressed out again in the repair process. It's not their responsibility for the repair process being so messy, from all the messy doors painting, so I left a message and complained to BBB.org .
  
  And please let me know clearly what I refused to repair,
  what I refused was to replace the marble ***** on the window, which was smaller than the first one, and I was already upset that all the window frames were crooked, but the gap between the window frame and the new marble ***** was ugly, so I asked for the same size, but they went away.
  And we gave up and recently discovered that there was a crack somewhere else, so I recorded it on the portal, but it's closed.
  
  And for the cabinet, they didn't even use soap, I just cleaned the dust with water and towels, and I used a brush? A cleaner? No way.
  
  Why did you think that I need to use brush or cleaner product for brand new cabinets?
  
  Recently, more stains were made on the cabinets to fix, and it wasn't all repaired cleanly after doing it roughly. Plus, it left paint marks on the hardware, and the floor cover was sloppy, and the laundry cabinet left paint spray marks on the doors and on the wall of the laundry room at the bottom of the shelf. It didn't exist like that before.
  
  After repairs we can see shiny, matte and textured(from paint spray) on cabinet  doors a lot.
  We can give up repair on only one door but they made this on almost every door with frame.
  
  So we don't expect the rest of the door and door frame problems, the tile walls and tile floor problems, the protruding bathtubs, the problem the tilted tile walls of the bathrooms, the upgraded wooden floor repair problems, crooked walls, crooked window frames, uneven floors etc,
  
  Other than that, we didn't complaints for the tile grout color or the flooring color material's sample are different in the design center and we disappointment of results.
  
  I'm ****% disappointed.
  We were disappointed from the color of hardwood flooring, tile grout and back splash tile size in the kitchen were so different from the samples we bought in the design center, but we didn't complain. So ****% I'm not satisfied,
  
  And please answer
  Why didn't you keep your promise for the re-inspection before you put up the drywall and why did you block us from doing the Final Walkthru inspection before the last closing?
  
  Why didn't you mention or specify when you first signed up for the model house that if you don't bring realtor back within 72 hours?
  
  Isn't all this rejection for the benefit of the builder, not the buyer?
  Isn't there a legal defect in this part?
  Please answer!
  
  And the garage floor is so  messy.
  I didn't expect such a messy garage floor, but I couldn't choose it because I didn't have an epoxy option when upgrading my options in the first place, what are you talking about?
  
  And why on earth are there epoxy garage floors you've provided to other neighbors?  Why not  my home?
  isn't it Epoxy?  Is it paint?
  The cracks, dents,  chips and paint marks are  on the garage floor so we kept complaining before closing and after closing but I waited for an answer because they didn't deal with anything and handed it over to warranty repair.
  
  Furthermore, the tile floor in the shower room is too messy for a new one, so I asked for cleaning several times, but I was ignored.
  Are you going to make me uncomfortable like this because there are already a lot of stains on the tile grout, so I can't coat it, and I've been living in a dirty place all this time?
  
  Whether it's cabinet or tile issues, they've already shown ****** and *******. Specially CM, ******* said, everything is normal. He was lying and its such a scam!
  
  I also want you to look at the gas stove.
  They put out too many scratches on new ones and don't replace them. I didn't buy any scratches. They're marks that won't scratch like this after years of use.
  Recently, even though there is a problem with the control panel on the range, they don't come and check it.
  
  I recently bought furniture and found out that the ceiling light junction box was located in the wrong place in the living and dining area. **** said this was normal, but it's ridiculous to see the furniture. So when I asked a neighbor of the same model, they complained about it and so they agreed to reposition it, so please relocate it to the right place as well.
  
  Can you fix the hardwood floors so that it doesn't stick out?
  Can the cabinets all be finished with the same color and the same texture?
  Are all the bent doors, all the paint marks left, the old yellow doors, all the chips on the frame to be replaced with new ones?
  The tile alignment is also messed up and all the broken, scratchy, curved and dead tiles will be fixed with grout well?
  I'm worried that  they'll break another thing when they come to fix it.
  
  These are things that your home would never tolerate.
  It's not just one or two problems, but almost all of them are problems.
  
  There are more problems than that,
  I don't want to see any more of my upgraded options getting into a worst situation.
  And I don't agree with your result.
  I would like to request a meeting with your CEO.

  Sincerely,
  
  **************

  Business Response

  Date: 12/22/2023

  
  **********************, Esq.
  ************* direct dial
  ********************************************
  
  December 22, 2023
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ************* Lot 436 (the Home)
              Customer: ************** (the Claimant)
  
  Dear Sir or Madam:
  
  On December 18, 2023, Pasco County Associates III, LLLP (herein GL Homes) responded to Claimants BBB Complaint. In addition, GL Homes previously responded to several email messages sent by Claimant to GL Homes BBB profile, and our Warranty staff and Construction Manager have addressed Claimants issues and pending service items with her at length. 
  
  GL Homes reaffirms that there are several warranty-related issues scheduled for repair, and any further warranty items will continue to be handled in normal course by our staff who are located in the Pasco County area and thus best positioned to oversee and manage ************** concerns regarding her Home. 
  
  Sincerely,
  
  Pasco County Associates III, LLLP

  
  By: ******************* (Electronically signed)          
        *******************, Assistant General Counsel                                                                                                                          

  Customer Answer

  Date: 12/29/2023

  We've been living and suffering in a messy house so far before and after the stress of building this house (no matter how many times the problems are fixed) and the closing. I think they know the problem well, and yet they don't really care. They're ignoring our thoughts.
  Is there a house in the world that's been ruined every step of the way, for every single upgraded option in construction?
  The wires aren't even properly arranged.
  
  They allowed the inspection before drywall went up, didn't keep their promise, and didn't allow inspection at the final walkthru before the closing. We haven't even received a notice saying they'll allow Realtors if they don't accompany with Realtors within 72 hours of their first visit,
  Anyway, so far, the standard has been messing with the repair, whether it's an option upgrade, and it's destroying new ones.
  I don't understand why I have to rip up my new house and fix it.
  
  Basically, the process of having to appeal for more than three months to fix the front door that doesn't close well was so exhausting and difficult, even after fixing it, the door is not normal and needs to be fixed again, it's not fixed, and all the doors need to be replaced.
  
  That's why I'm insisting on at least returning the cost of my option upgrade. I'm disappointed with the parts that the builder will fix. Even if they fix it, they destroy the house even more and I find it very difficult to have to damage in other places, organizing my things, and clean every time they come
  In the first place, there is no normal place in every corner of the house.
  The walls are curved, the window frames are jagged, and the floor is not evenly flat.
  Recently, I found that it was made of wood with 50 large nail holes and used as a frame for a garage door track,
  Why did you close the house without replacing it using cheap restraint when the house was raised would have made enough profit.
  
  As I write this message, heat is active all over my body,
  The oriental doctor says I have a panic disorder. When I encounter problems with my house, I get trauma, so my body has a fever and I can't breathe. I want to forget about my house problem and run away, but I can't even run away.
  To fix it as soon as possible, I have to wait for the date that the companies will repair it even if I break my pre-engagement, or I have to wait for months without knowing when they will fix it.
  I really don't know how long it's going to be this painful,
  
  Besides, they didn't know they had to install and clean everything before closing.
  I won't list the number of house repairs and issues, they have a list and think they know too well.
  The latest answer is to fix what I broke in the process of cleaning while making a mess of cabinet repairs, which is amazing and infuriating.
  
  I cleaned the cabinet with towels and water, and the outside door of the cabinet was so sticky and stained that it had to be shown to them to fix it. 

  If it was a cleaning problem, it would have been made by the cleaners they hired.
  My new gas stove and toilet lid have a lot of scratches, even though I've never used it before,
  No matter how much I claim it, they won't listen.
  
  In addition, on the day of the final walkthru, many people were in and out of the house cleaning and fixing, even after  the closing, so we didn't see the house problems finished neatly.
  In the case of the garage floor, it was said that the power wash would make it clean and stainless, but even two days after the closing, I saw that it was so dirty and the floor condition was even *******.
  
  I thought it would be fixed if the closing was over and we moved on to the warranty issue, but other houses that are as messy as our garage floors received epoxy on the garage floors and they said they won't be able to do it anymore. I heard back from the builder the week after they decided they would no longer epoxy the house owner, but we have been asking verbally and via email to epoxy the garage floor  right after the closing, but they haven't answered recently.
  
  We were able to hold out that we wouldn't close in this state, but they had no choice but to sign with the idea that they could repair it with warranty and claim damages every day if we didn't close it.
  
  The construction manager also offered to take good care of us after the closure, but he didn't do anything at all. He didn't solve any of what he said.
  
  I'm writing it down because I'm sick right now,
  In the future, eight doors need to be repaired or replaced, the bathtub needs to be checked to remove any protruding parts, and the wooden floor needs to be repaired.
  You need to replace or repair all the cabinets that are messy,
  All the paver Block stains on the driveway that are stained from irrigation issues should be replaced with new ones, we are also under the  fear of destroying them further while cleaning.
  
  These are major problems in the house, so I complained because I thought it would be better to get payment for repairs and all option upgrades and contact the companies myself to organize.
  
  This is a long message, but it's not enough. There's a lot more. There's a problem with every single item in the house.
  
  I do not see my complaint on your website. Where is it? 
  I used bbb.org to avoid legal problems, so please help me.
  
  Thank you.
  **************

   

  Customer Answer

  Date: 01/03/2024

   

  We've been living and suffering in a messy house so far before and after the stress of building this house (no matter how many times the problems are fixed) and the closing. I think they know the problem well, and yet they don't really care. They're ignoring our thoughts.
  Is there a house in the world that's been ruined every step of the way, for every single upgraded option in construction?
  The wires aren't even properly arranged.
  
  They allowed the inspection before drywall went up, didn't keep their promise, and didn't allow inspection at the final walkthru before the closing. We haven't even received a notice saying they'll allow Realtors if they don't accompany with Realtors within 72 hours of their first visit,
  Anyway, so far, the standard has been messing with the repair, whether it's an option upgrade, and it's destroying new ones.
  I don't understand why I have to rip up my new house and fix it.
  
  Basically, the process of having to appeal for more than three months to fix the front door that doesn't close well was so exhausting and difficult, even after fixing it, the door is not normal and needs to be fixed again, it's not fixed, and all the doors need to be replaced.
  
  That's why I'm insisting on at least returning the cost of my option upgrade. I'm disappointed with the parts that the builder will fix. Even if they fix it, they destroy the house even more and I find it very difficult to have to damage in other places, organizing my things, and clean every time they come
  In the first place, there is no normal place in every corner of the house.
  The walls are curved, the window frames are jagged, and the floor is not evenly flat.
  Recently, I found that it was made of wood with 50 large nail holes and used as a frame for a garage door track,
  Why did you close the house without replacing it using cheap restraint when the house was raised would have made enough profit.
  
  As I write this message, heat is active all over my body,
  The oriental doctor says I have a panic disorder. When I encounter problems with my house, I get trauma, so my body has a fever and I can't breathe. I want to forget about my house problem and run away, but I can't even run away.
  To fix it as soon as possible, I have to wait for the date that the companies will repair it even if I break my pre-engagement, or I have to wait for months without knowing when they will fix it.
  I really don't know how long it's going to be this painful,
  
  Besides, they didn't know they had to install and clean everything before closing.
  I won't list the number of house repairs and issues, they have a list and think they know too well.
  The latest answer is to fix what I broke in the process of cleaning while making a mess of cabinet repairs, which is amazing and infuriating.
  
  I cleaned the cabinet with towels and water, and the outside door of the cabinet was so sticky and stained that it had to be shown to them to fix it. 

  If it was a cleaning problem, it would have been made by the cleaners they hired.
  My new gas stove and toilet lid have a lot of scratches, even though I've never used it before,
  No matter how much I claim it, they won't listen.
  
  In addition, on the day of the final walkthru, many people were in and out of the house cleaning and fixing, even after  the closing, so we didn't see the house problems finished neatly.
  In the case of the garage floor, it was said that the power wash would make it clean and stainless, but even two days after the closing, I saw that it was so dirty and the floor condition was even *******.
  
  I thought it would be fixed if the closing was over and we moved on to the warranty issue, but other houses that are as messy as our garage floors received epoxy on the garage floors and they said they won't be able to do it anymore. I heard back from the builder the week after they decided they would no longer epoxy the house owner, but we have been asking verbally and via email to epoxy the garage floor  right after the closing, but they haven't answered recently.
  
  We were able to hold out that we wouldn't close in this state, but they had no choice but to sign with the idea that they could repair it with warranty and claim damages every day if we didn't close it.
  
  The construction manager also offered to take good care of us after the closure, but he didn't do anything at all. He didn't solve any of what he said.
  
  I'm writing it down because I'm sick right now,
  In the future, eight doors need to be repaired or replaced, the bathtub needs to be checked to remove any protruding parts, and the wooden floor needs to be repaired.
  You need to replace or repair all the cabinets that are messy,
  All the paver Block stains on the driveway that are stained from irrigation issues should be replaced with new ones, we are also under the  fear of destroying them further while cleaning.
  
  These are major problems in the house, so I complained because I thought it would be better to get payment for repairs and all option upgrades and contact the companies myself to organize.
  
  This is a long message, but it's not enough. There's a lot more. There's a problem with every single item in the house.
  
  I do not see my complaint on your website. Where is it? 
  I used bbb.org to avoid legal problems, so please help me.
  
  Thank you.
  **************

   

  Business Response

  Date: 01/08/2024

  
  **********************, Esq.
  ************* direct dial
  ********************************************
  
  January 08, ****
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  **************************************************************************************
  
  Re:      BBB Complaint ID ********
              Location: ************* Lot 436 (the Home)
              Customer: ************** (the Claimant)
  
  Dear Sir or Madam:
  
  Despite Claimants Second Rebuttal Response submitted to GL Homes BBB profile dated January 03, ****, our position remains unchanged.  
  
  Sincerely,
  
  Pasco county associates iii, lllp
  
  By: ******************* (Electronically signed)          
        *******************, Assistant General Counsel                                                                                                                          

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we put money down on a house which we were supposed to close on in April or May then it went May or June then to June or July then to July or August now we are to September. I do not believe this going to happen in September either. There aretimes where nobody works on the house for weeks.

  Business Response

  Date: 09/01/2023

  
  September 1, 2023
  
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  ********************************************************************************************
  
  Re:      BBB Complaint Case Number ********
              Location: ***************************** Lot 20 (the Home)
              Consumer: ***************************** (the Claimant)
  
  Dear Sir or Madam:
  
  On August 23, 2023, the Claimant submitted BBB Complaint #******** via your website, which was subsequently forwarded to my attention for a response.  Given the many factors involved in constructing the Home, Claimants Purchase Contract with ******************** Associates I, LLLP (GL Homes) provided for an estimated closing date.  While GL Homes projects estimated closing dates in good faith based on the factors known to it at the time, delays are sometimes unavoidable due to, among other things, material shortages and the time period for governmental authorities to complete necessary inspections. 
  
  Although we cannot guarantee Claimant a specific closing date at this time, we are diligently working to complete construction of the home and anticipate closing will be scheduled within the next few months.  GL Homes staff have kept Claimant fully informed regarding the progress of construction and we will continue to communicate timely updates in normal course.     
  
  Sincerely,
  
  ******************** Associates I, LLLP

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20512768
  
  I am rejecting this response because:
  First of all there was no material shortage. Next they started another project so they took their workers from ******** in ****** and started them working on ******** Trails in Naples.I called around to various suppliers to see if there was a shortage of materials and even offered to ship over what they needed but they would not allow this.
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/15/2023

  
  September 15, 2023
  
  
  BBB Serving Southeast Florida and *************
  Attn: Complaint Department
  ********************************************************************************************
  
  Re:      BBB Complaint Case Number 20512768
              Location: ***************************** Lot 20 (the Home)
              Consumer: ***************************** (the Claimant)
  
  Dear Sir or Madam:
  
  ******************** Associates I, LLLP (GL Homes) reaffirms to Claimant that minor delays were sustained due to certain material shortages with GL Homes suppliers, which was one of many factors involved in the completion of the Claimants home. Additionally, at the time of our initial response, we were waiting to pass one final inspection before requesting a Certificate of Occupancy.
  
  GL Homes staff has continued to keep Claimant fully updated of our progress and we are pleased to inform Claimant that a Certificate of Occupancy has been issued and closing is currently scheduled for next week. 
  
  Sincerely,
  
  ******************** Associates I, LLLP

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************