Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Liberator Medical Supply, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforLiberator Medical Supply, Inc.

            Medical Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.41/5stars

            Average of 79 Customer Reviews

            Customer Complaints

            92 complaints closed in last 3 years

            33 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/28/2005

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Liberator Medical Supply, Inc. is the source for Urinary Catheters and Ostomy Supplies.with Liberator Medical you'll have access to one of the largest inventories of medical supplies in the U. S. We handle all the insurance paperwork and billing.

            Business Details

            BBB File Opened:
            12/16/1999
            Years in Business:
            24
            Business Started:
            7/12/1999
            Accredited Since:
            2/28/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Kristi Haynes, Executive Assistant
            • Mr. Claudio Araujo, President/Director
            Contact Information

            Principal

            • Mr. Claudio Araujo, President/Director

            Customer Contact

            • Kristi Haynes, Executive Assistant
            • Mr. Claudio Araujo, President/Director
            • Jaimebeth Galinis, Secretary
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            92 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I initially called Purewick 4 days after my mom passed (8/22/23) to return a box of unopened product and I informed them that they needed to contact me instead of my step-dad as he was mourning from the loss of my mom so that they could provide me a ** return number to put on the box as well as inform me when ***** would be coming so that I could put the box on the front porch of my parents home. Instead they left the ** number on my parents voicemail which rarely gets checked and I did not find out about this until I called again in January ******************************************************************* a **# ********** and said ***** COULD pick it up from my home instead, so I placed the box on my front porch for 4 days and it was never picked up and I called again and they suggested I try taking it to ***** which I did and ***** could not locate an account so I called back again today (2/20/24) and now they tell me it can't be returned because it's out of the time frame!! And they also tell me the representative I spoke to who told me to return to ***** should have emailed me a return label.... Crazy! If it was OK in January to return why not in February? Does anyone there know the process to return an item or are they there to just take your money? My mom purchased products for about 2 years from them until she passed away. She always purchased 3 boxes which were about $390! And now I'm only asking for a refund for ONE box for my Step-dad and they don't want to help!
            Read More

            Customer Reviews

            79 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donald B

            03/08/2024

            Liberator Medical will not stand behind their product. Instead they hide behind a lame no-return no refund policy and refuse to issue refund even though their product for home use fails to perform comparable to health care facility experience. Complete waste of $

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.