Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Transport of a Truck from an Auto dealer in *********, ** ***** to me in ********, ********. 7/25/24 I contacted Keepmoving Logistics for a price quote to compete the transport. I was quoted a price of $1125. I agreed to the price and was sent a shifty online contract to initial., and paid the required $200 deposit with a credit card. I took what ***** at Keepmoving logistics for certain. First, I asked if they used their own trucks, she said yes, I asked if, I was able to speak to the ******s prior to pickup, she said yes,. I asked about insurance etc. She ensured me it was easy and they would have a seasoned ****** shortly. I was happy to hear all the right answers. That was short lived. The first ****** that showed up to get the truck was not professional, lured words and described by the dealer to be a very strange engagement. Dealer did not feel comfortable allowing the transport due to the ******s truck not safely equipped to handle the load. This was a huge issue because we were on a time frame, I was not happy and needed ***** to make it right. She said she had another ****** but they wanted not $1125, but $3800,.. I was surprised. What would make this type of bait and switch. Over the course of eleven days, the truck never got picked up within the quoted price and ended up costing me money for the longer transport reg fee from dealer and ultimate losing the truck. I require my $200 deposit back and that all my info be removed from their servers. No longer wish to do business with company who consistently did not deliver.

  Business Response

  Date: 08/26/2024

  Hi, 

  We are sorry for the inconvenience as nothing goes as per your expectations. We always try our best to provide the best of our services to each of our customer as all are important for us.   

  As you mentioned yourself that driver went to pick your vehicle, But dealer was not satisfy with this driver. All the drivers working in the *** are fully trained and getting registered as a CDL is not an easy Job. The driver which we send to pick your vehicle is having a experience of 18 Years. You must be professional of any domain and you can assume how experienced and professional that driver would be. This whole was setup by your dealership as they wanted to use their resources and make money for shipping your vehicle. And you mentioned that finally the shipment was arranged by the Dealership. Same driver is working for 18 years and nobody has showed such concern that he is not a professional or Trustworthy. Apart from this you were getting a full vehicle insurance of $250000/- which is enough to cover any damage.

  We sent our driver which your dealership was not from your dealership, That is why they rejected him. After that we outsourced the multiple drivers but you never agreed on any of the option. Even though, We lost the deposit of $200 which we paid to the driver along with that we never asked you for the reschedule charges & Dry run fee. 

  You have signed the contract and you should have read it before going ahead. Cancellation and Refund policies are clearly mentioned in there. Instead of paying the cancellation fee of $200, Reschedule charges & non refundable deposit.

  This customer has already disputed the deposit money & we apologize for the whole experienced even though Mr. *** has been tricked by his Dealership.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22124291
  
  I am rejecting this response because:

  you state lies. The dealer did not shop the truck.  You did a bait and switch asking for triple the agreement amount. Your driver cancelled the pickup. 
  your business practices have scam written all over.   
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/26/2024

  You already disputed the amount what else are you looking for. Moreover, Your dealer rejected 2 of our drivers. So, We are going to take legal action as you are doing everything against the signed contract. 

  Thanks for your complaint. 

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved from ******************* to ******* and I wanted to ship my small ****** truck. The business quoted me at $950 and then at the last minute a day before they told me they could pick up my truck they doubled the price to $1,995 offer text via The dispatcher going by the name *******. I had already payed a deposit at that point to the person I did most the talking with and got sent the contract along with sending $150 via CashApp went by ***** or ***** but his CashApp name was listed as ******************* *****************. So after a phone call from me telling them I will not be shipping my car for that price they then offer $1,595. I again declined as it was just too well off the initial estimate of $950. I call the business back and let them know I am willing to wait a lil while longer until prices are $1,000 or below. They make it sounds as if its no problem, its just weird circumstances that they are not able to get close to the estimate I received and that the prices should be coming back down in the near future. 2 weeks go by and I move to ******* calling and taking to them every few days to get an idea when the truck could be shipped for close the initial quoted price and that I would pay as high of $1,100. They pretended to understand those were my circumstances and agreed to send over an offer once they price met that criteria. Which turned into them ghosting me because they could not offer a guaranteed price of $1,100 or less. After asking for my refund ***** offered to ship my other vehicle to which I declined. He then went on to tell me over text to allow for 3-5 business days for my refund. I waited 2 weeks (10 business days) to which he lied about refunding me via CashApp and I have the receipts to prove I sent him $150 but have never received a transaction from him. He hung up on me and then started ghosting me despite the evidence. He at some point even impersonated in his own words YOU ARE CALLING 911! You are calling the police

  Business Response

  Date: 05/31/2024

  We are extremely sorry for all the trouble you had knowingly or unknowingly. We are always here to assist you and give you the best of our services. We apologise if we were not able to reach the **** you expected. 
  As far as your complaint is concerned, You have signed the contract before paying us which clearly mentions that all prices are subject to the availability of the driver. Moreover, No confirmed pick-up and delivery deadlines are promised as this is a matter of road transport and there are several factors affecting this thing such as mechanical issues with the vehicle, Health issues with the driver, Weather conditions, etc. You should have read the contract carefully before signing and paying us. Our contact is one of the most explicit and in straight words.
  Furthermore, We gave you just an option about the driver, nobody forced you to go with that driver who was asking for more money. As you did not agree with this option and you were not flexible with the pick-*** in such a situation you had to wait a bit more, so, we could find a driver at the quoted rate but you denied all this and asked for the refund. Your full money was refunded to you right away, Most probably it must be in your account by now. We did as you directed us to do, just for your satisfaction. 
  If you have any additional concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly. Your satisfaction remains our top priority, and we are committed to working with you to resolve any outstanding issues.
  Once again, we apologize for any frustration this situation may have caused and thank you for your understanding. We value your trust and look forward to serving you better in the future.
  Sincerely,

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21782067
  
  I am rejecting this response because: because I have evidence that I have no received my refund! In the response they explicitly lie about giving me a refund that there is no evidence for. I just called them for the first time in a few days after seeing their response in my emails and to my surprise they answered the phone. They again lied to me about the refund and said that I didnt except it so it cancelled. They went on to say that they will process my refund once they see that I take the complaint on here down to which I refused. This is an instance where I am grateful to have a family member as a lawyer who will help me at no charge because I will not allow this to happen. 
  
  
  *********************

  Business Response

  Date: 06/27/2024

  Hi Team,

  We already sorted this issue. You can close it. Thanks!

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave $100 ******* deposit - then they raised the price and kept my deposit.

  Business Response

  Date: 12/01/2023

  We do apologize for your experience. The complaint was investigated by the compliance department and I would like to mention some facts about the respective order. We get the quotes generated through our system that provides a quote analyzing the data from past orders on the same route and similar vehicles. (It is mentioned on the contract sent to the customer and we only start working on the request after the contract is signed).
  We never dispatch orders without pre-approval from the customer. We have dozens of customers every day that we can ship at the quoted price and it's always cheaper than quotes from other competitors we do acknowledge that there are customers who have to pay more to get their carship but this is never done without the pre-approval of the customers.
  You agreed to the price and driver was on the way to pickup your vehicle (only a few miles away from pickup location), you canceled the order. We deposited with the driver to book a slot on the trailer. After you canceled with the driver, he gave us a bad rating on NATIONAL LOAD BOARD and didn't return the deposit as he was right on his way.
  
  We still have a driver for you with the previously agreed price. We are still trying to contact you but you're not responding to us. Please feel free to reach out so we can send the driver according to your timeframe. 

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30, I signed a contract to ship my car on 10/13 for $500 total - all inclusive with Deposit of $150 which i paid on 09/30 & $400 cash upon delivery. . Sales Specialist: ********************* handled my order. I asked for a guarantee that the agreed total fee of $550 wont change because i read bad complaints review about KML online. ********************* then sent me another email of guarantee.Infact the contract never mentioned anything about Price change. They had 2 weeks to update me but 24hrs to pick up - I got a text from ********************* saying 2 drivers are down and one will be sent out to pick car on 10/13. Few hrs later another text came in from ********************* saying "Driver is asking for $1/mile and i have to pay $1300 but she got me the cheapest one for $1045. So therefore, i needed to now pay a balance of $895 upon delivery.Literarily double the price. I said NO & asked for my refund. I called ****** but she stopped picking my calls. This was the same lady who bombarded me with calls months before i even paid & signed a contract. She wouldn't let my phone rest - all of a sudden she ghosted me. Then a dude called me, started talking thrash & lies, tried to bully me into accepting. I responded back with law suit & he calmed down. They told me too many thrashy things on phone but they found out i was tough. I gave them 24hrs to refund my deposit. They sent it back and it showed up in my account within 3 days.Now i am reporting these crooks to BBB. I also have a heavy law suit coming for them. Gathered all my **************** will be hearing from my attorney soon. They need to be shut down and arrested. they trick people into doing business with them - 24hrs to pick up - They change the agreement knowing fully you would be desperate and wont have a choice. Thank God i had a choice even though it affected me financially and logistically but i rather pay a million to a reputable shipping company to pick up my car (which is what am doing now) than these crooks. ****** learnt.

  Business Response

  Date: 10/20/2023

  We are extremely sorry for all the trouble you had knowingly or unknowingly. We are always here to assist you and give you the best of our services. We apologise if we were not able to reach the **** you expected. 
  As far as your complaint is concerned, You have signed the contract before paying us which clearly mentions that all prices are subject to the availability of the driver. Moreover, No confirmed pick-up and delivery deadlines are promised as this is a matter of road transport and there are several factors affecting this thing such as mechanical issues with the vehicle, Health issues with the driver, Weather conditions, etc. You should have read the contract carefully before signing and paying us. Our contact is one of the most explicit and in straight words.
  Furthermore, We gave you just an option about the driver, nobody forced you to go with that driver who was asking for more money. As you did not agree with this option and you were not flexible with the pick-*** in such a situation you had to wait a bit more, so, we could find a driver at the quoted rate but you denied all this and asked for the refund. Your full money was refunded to you right away, Most probably it must be in your account by now. If you were dealing with a scam company you were not going to get a single ***** back. We did as you directed us to do, just for your satisfaction. 
  Still, your complaint is a source of covering up loopholes and if the agent has committed you the final price, this will be investigated internally.
  Thanks for helping us to improve our customer service.
  

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20744893
  
  I am rejecting this response because: everything in tveir response are lies. Tell them they will be hearing from my attorney in 1week time and we shall meet in court.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/30/2023

  We do apologize for any inconvenience. Every effort is made by us to help customer for car transport. Some routes are dry in terms of driver availability and we request customers to give us more window for pick up. If a customer is not flexible on the dates and KeepMoving Logistics is unable to provide with the services we always refund customer which was processed to you right away. 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 different transactions, 2 different deposits. 8/23 and 8/31/2023. Text received stating no hidden fees. $150 deposit paid, and contract signed for transport of vehicle from ********* to *************** ** on 8/23.. Contract ****** rates cannot be changed. I expressed the need for transport on 9/1 or latest 9/2 as we were flying out on 9/3. Several texts assured me that would be the case. Upon requesting driver info on 8/31, day before transport, text from representative stated driver needs more money and they would need another $150 deposit. I paid stating I was paying against contract agreement. I did so to make sure my car would make it home. Found out through other trucking firm, the bid for this transaction did not go in until 8/31 and was for $1200, more than the original agreed on amount. 8/31, again assured pickup was between 3-6pm on 9/1. Day of pickup, 9/1, , informed it would not be until at least 9/4 before they could pick up my vehicle. This is all going on when I am trying to work a 12 hour shift caring for cardiac patients. My husband, concerned I would not be able to get vehicle home based on performance of promises up to this time, decided to drive. He cancelled his flight, and endured the 3 day drive home while I was finishing my assignment as travel nurse.. Truly a scam...bait and switch...represented by corporate registered agent with an address from ********.

  Business Response

  Date: 09/25/2023

  I hope this message finds you well. I wanted to reach out to you personally in response to your recent feedback regarding our service. Firstly, please accept our sincere apologies for any inconvenience or frustration you may have experienced.
  We value your feedback immensely and take your concerns seriously. I understand that you are not entirely satisfied with the service you received, particularly in relation to the pick-up dates and pricing. I want to address this issue and clarify our policy.
  As you mentioned, in the terms and conditions outlined in the contract you signed with us, it is explicitly stated that pick-up dates and prices are not guaranteed. While we strive to meet the expectations of all our customers, certain factors, such as unforeseen scheduling conflicts and fluctuations in market prices, can occasionally affect the service we provide.
  Nevertheless, it is important to emphasize that we do not take your dissatisfaction lightly. We are continually working to improve our services and ensure that our customers have a more predictable and positive experience. Your feedback has been shared with our team, and we are actively exploring ways to enhance our processes to minimize these occurrences in the future.
  To make amends for any inconvenience you have faced, we would like to offer you refund. We genuinely appreciate your business and want to ensure that your experience with us is a positive one.
  If you have any additional concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly. Your satisfaction remains our top priority, and we are committed to working with you to resolve any outstanding issues.
  Once again, we apologize for any frustration this situation may have caused and thank you for your understanding. We value your trust and look forward to serving you better in the future.
  Sincerely,

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for $425 ( ALL INCLUSIVE ) to ship my car, I signed a contract for that amount of which a $100 deposit was paid and based on the contract 325 in cash to the driver upon delivery. Received a call from a lady informing me of the pick up date and delivery date. 10 mins later a male calls me informing me the price is now 800 as the driver wants $1 per mile and this is the best deal. Nothing of this was stated in the initial conversation or contract, They failed to mention that they will be negotiating deals with drivers. They keep saying that fine print in the contract #1 " While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pickup or delivery date can be made. " However this is the full portion!1) The carrier and driver jointly and separately are authorized to operate and transport his/her or their motor vehicle between its pickup location and the destination. While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pickup or delivery date can be made. Changes may occur in both due to carrier schedules, mechanical failure, inclement weather, and acts of God, among other unforeseen circumstances. KeepMoving Logistics will not be responsible for any charges or liabilities incurred due to delay of pickup or delivery. This includes but is not limited to airline tickets or rental car fees. The client will be given the carriers schedule at the time of dispatch.Nothing about miles, negotiating new prices etc.

  Business Response

  Date: 09/07/2023

  We sincerely apologize for any inconvenience you may have experienced. Our primary goal is to provide exceptional services to our valued customers, and while the majority of our customers are satisfied with their auto moving experience, we understand that unforeseen challenges can arise.
  In the case of the specific auto move you mentioned, we encountered difficulties locating an available driver due to the dry route conditions. Despite our best efforts to accommodate the requested pick-up dates, we regret that we cannot always guarantee exact pick-up or delivery dates.
  It's important to note that the transportation industry is currently grappling with the effects of inflation, which has led to increased prices for tires, auto parts, and fuel. Consequently, drivers have been requesting higher compensation, and these rates may fluctuate daily.
  We get the quotes generated through our system that provides a quote analyzing the data from past orders on the same route and similar vehicles. We are having a lot of customers complaining about the change in price but we never dispatch orders without pre-approval from the customer. We have dozens of customers every day that we are able to ship at the quoted price and it's always cheaper than quotes from other competitors we do acknowledge that there are customers who have to pay more to get their carship but this is never done without the pre-approval of the customers.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted a price of $350, and then they came back wanting $700 more, and he said he could not get lower than $450. I reluctantly settled on the 450. And the car came in damaged as well. I am in dispute with the contracted carrier as well

  Business Response

  Date: 08/10/2023

  I hope this message finds you well. I would like to sincerely apologize for the inconvenience you've experienced with the maintenance of your recently delivered car. We take your concerns seriously and are committed to resolving this matter promptly.
  Firstly, please allow me to refer you to the terms and conditions outlined in our delivery process. It is clearly stated that customers are encouraged to thoroughly inspect the vehicle before signing the Bill of Lading (***) and settling the dues with the driver. This inspection step is crucial to ensure that the vehicle is in satisfactory condition and meets your expectations upon delivery.
  the is supposedWe have inspected all Images provided by you and also by the carrier company but we were unable to identify the damage. All Images at the time of delivery are attached along with the signed ***, which shows that the vehicle is all good. Moreover, The contract copy and terms state that the customer is suppose to check the vehicle before accepting the vehicle and paying off the dues to driver, So, we can timely claim any damage to the carrier company on customer's behalf. After the customer's complaint we contacted the carrier company as well but they also provided us the pictures of vehicle at the delivery time in which everything sounds perfect. 
  However, I understand that despite our clear instructions, there seems to have been an oversight in this case. While we strongly encourage customers to inspect their vehicles before accepting them, we also recognize that there may be instances where issues arise after the initial inspection. Your feedback is invaluable to us in improving our services and ensuring a better experience for all our customers.
  in caseThe reason we suggest our value-able customers to do a good inspection of their vehicle before signing the *** is that the carrier company is the one who is entitled to provide insurance and as a middle man we ensure that if customer is getting in touch with us incase of any damage before finishing the booking process, We could make sure the carrier company accept their mistake, If any, and make compensation as per the insurance policies.
  Still, If you might find anything which is not as per your expectation, we are extremely sorry for this. I hope you will accept our heartiest apologies. Your cooperation is highly appreciated and your satisfaction is our foremost priority.
  Thanks
  

  
  

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business contracted to transport a vehicle from ******* to **. Price communicated was 365, the day after contract signed, company agent increased price by approximately 800. After being advised contract canceled due to deceptive practice, agent continued negotiation offering different pricing. Company refuses to provide name of their legal counsel, and is now demanding additional monies.

  Business Response

  Date: 03/09/2023

  Dear Customer,
  
  
  ********************** is very sorry for the inconvenience you have faced.
  Our all customers are valuable assets to us and we make sure to keep the whole process clean and clear to avoid any kind of trouble like this.
  
  
  Now moving towards your complaint, One of my agents gave you an estimated system-generated quote i,e. $365. You agreed to the rate and signed the contract. I saw your messages and you mentioned that we didn't send you the full contract, I am very sorry but this is not true because all our contracts are system generated and there is no chance that any of our customers are not getting or missing the contract.
  Now moving forward to the other concern that we are doing deceptive business, When we sent you the contract at that time, It was your responsibility to read out the contract and sign it. As the copy of the contract is also attached here, You can see in the very first term of contact we mentioned that "While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pickup or delivery date can be made." It is not something hidden or written ambiguously. First, you read & Signed the contract that you paid us as per your convince. Also relating to the same issue if we come to the term#9 it is mentioned again as "The final quote will be provided to the customer at the time of dispatching with the carrier for the pickup of the vehicle." From our side, the purpose of sending the contract is to tell our customers about all the stuff which can happen while making arrangements and delivery. Also in the contract cancellation charges are $200 but my agent also didn't ask you to pay, he simply tells you that your money will be refunded in a certain time. 
  
  
  Still, We are sorry for the trouble as you might be aware the Transportation industry is struggling to cope with the current rate of inflation and the prices of tires, auto parts, and gas soaring. The drivers have now been asking for a lot more money and it's changing by the day. So, that is the reason we don't promise a certain price. 
  
  
  Moreover, My agent tried his best to get you the best driver as first he got a driver at $695 and then after a long negotiation with the driver, we decided to pay $50 from our side and convinced the driver to give us a discount of $50 from his side. So, the rest you need to pay was $495 on delivery as the $100 was paid upfront. We took money to make this shipment and we were trying to make you happy as you are a valuable asset to us. So as you mentioned what we quoted is $800 is not true, I attached the screenshot of the message my agent sent you and it states we quoted you $695, not $800. 
  
  
  Lastly, You asked for a refund and my agent told you that refund is not an issue, Your refund will be processed in 3-5 business days. There is nothing like a lie in it. We agreed on a refund and it's your money but we have a procedure to follow its not like a personal account transaction. As you have been asking for detail for our attorney. That is a piece of confidential information which is only provided when it is required. My agent also mentioned that one of our seniors is going to contact you regarding this issue as well. Still, One of our managers is going to contact you for a refund of your money. 
  We are always here to serve you and try for a better experience. We are sorry this time couldn't make it. If you have another concern please let us know. 

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19562950
  
  I am rejecting this response because:

   In the complaint at hand the company in their response agreed to provide a refund within 3 to 5 business days, as of this writing, 5 business days have elapsed and the refund has not been received.   Additionally,  the company has been non responsive to my request for a status update on the refund. 

   

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  

   

  Good evening,  I wanted to thank you for your assistance in ******************* to this matter.   I have attached screen shots from part of my interactions with Keep Moving Logistics today.  

   

  During my conversations today, the company initially demanded my banking information telling me that was the the only way they could process a refund for the following reasons: 1. Their cash app wasn't working,  2. For tax purposes.   I explained to them that I was not comfortable providing my banking information to them, and as a result would not be doing that. After a lengthy and challenging conversation,  wherein they advised they could not refund by check because to their knowledge,  they needed to confer with their management. Interesting enough,  at one point they offered to use pay pal.  However I don't have pay pal, so that was not an option.  It bears noting that the company insisted that I supply my banking information for "tax purposes ".  Ultimately,  the company used a cash app account to refund my money. 

   

  Please see the attachments, particularly the message from the company wherein they request the complaint with the BBB be withdrawn as it is now resolved.   I see no reason to withdraw the complaint,  they are not a company I would recommend anyone to do business with, and I think people have the right to know that this company plays a bit of game with what they quote you versus what they demand in payment.   I gave them opportunity to resolve this issue,  and only after my persistence,  they resolved it, as such, I will not proceed with any criminal charges of theft by deception against them, however regarding my complaint to BBB, that stands. 

   

  Thank you again for your assistance and intervention in this matter.

   

   
  
  Sincerely,
  
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