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Business Profile

Windows

Window World of Tampa Bay
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well.I waited for a long time to file this complaint. They are absolutely the WORST. Im not taking the time to explain in detail, but after almost 2 years after ordering replacement high impact windows for the entire house and glass sliders for our pool/deck areathey cannot get it right!!! Issue after issue with their windows and sliders. Recently a larger window in our bedroom (top section) fell on my wife as she raised the lower one to clean. Window World will NOT even return call to correct even though we have a lifetime warranty.Further, a few months ago the large master bathroom window did the same thing..but it caused lots of damage.Look at the scratches, discoloration and large chunks in the windows, large glass sliders Many other issues with the discoloration and scratches in the glass, etc have NOT been corrected!!!I could go on, but space will not permit

    Business Response

    Date: 11/30/2022

    Window World has made several attempts alongside the manufacture and replaced several sashes and panels to meet the customer's satisfaction.  All materials installed are to factory and industry standards.  The manufacture had reached out to our customer in October to resolve issues and the customer declined any further work.   Window World is not honoring warranty due to customer having outstanding unpaid balance.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Satin Etch 533XE front door: paid for half cost of the door for ordering purposes. Front Door installed July 19th, 2022 came with missing hardware (see ******* Hinged Door Contract - traditional handset). The Window World Team members removed our old hardware from our old removed front door and placed in our $6500.00 new door -paid in full that day. The door was inspected by the City of Tampa, Window World Team Members were supposed to come back to the home to complete performance and remedy the defect immediately. September 8th, 2022 wanted to send a TM out to paint holes for the anchors in the doorway, requested to speak to a supervisor - no voice messages or missed calls from Window World of Tampa Bay. September 11th filed feedback complaint of Window World website - no phone call or response. October 5th requested to speak to a field supervisor, no voice messages or missed calls from Window World. October 6th requested to speak to a field supervisor, no voice messages or missed phone calls. September 6th emailed **************************************************** no reply or response.

    Business Response

    Date: 10/12/2022

    Window world can always be reached at our toll free number Mon -Friday 8 am to 5pm CST.  The Field supervisor that you were assigned at the start of your install is no longer with the company.  Please contact us at ************ and we will be glad to provide you with contact info for your new Field Supervisor.  Window World did reach out this morning and left a voice mail on the provided contact number.

    Customer Answer

    Date: 10/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Window World of Tampa Bay is BBB Accredited.

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