Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed and signed a contract with Window World Tampa in March 2025. The contract stated 6-8 weeks from that date until install. They charged our credit card in April 2025. Turns out they didnt even order the windows until June of 2025. Now it is July 9 2025. No one from the office will return our calls and every time we call (weekly). We get a different excuse. Happy to provide our call log as proof of our attempts to contact them.

  

  Business Response

  Date: 07/09/2025

  Window World apologizes for this matter. We have reached out to our customers today and have explained as to why there were delays with the order. We apologize for the lack of communication for status. We have discussed and agreed with our customer on a resolution with their order.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered new windows and it took 16 weeks for them to come in. When they went to install them, I found out they were all 5/8 of an inch too short so I had them stop. I didnt agree to it until I talked to a building inspector and and he said that they could legally do that if they put a piece of wood in there. Not the best solution, but OK. Well today they are getting installed and they took out all of the windows and installed the smaller windows a lot with gaps, but they waited for the patio door last. Here it is 730 at night and that door has been out of the frame for at least 7 1/2 hours and it doesnt fit obviously I cant reach anybody because its after hours. I tried to call ****** the guy doing the install, but he has his phone turned off, I tried calling the corporate office, but its after hours, I tried calling **** the field supervisor, but his phone goes straight to voicemail. I need something done, but at this point, I dont know what. I have left a message on a bunch of peoples phones to at least try to get it boarded it up for the night, but I dont think thats even an option and frankly, I dont care how they do it because its not my mistake. They knew their salesman miss measured everything but Im the one having to deal with the consequences.. I am working out of state so my daughter is handling this and not very well. I am truly at a loss of how to proceed. That patio door is I think 106 x 84 maybe and thats too big of a opening for me to be heating the outdoors during the summer and lets all the bugs in.

  

  Business Response

  Date: 05/29/2025

  Window World apologizes for the lack of communication during this process.  Our Field Supervisor has spoken with our customer today and obtained all of the necessary information regarding this matter from our customer. Our Field Supervisor and our customer have outlined all of the customer concerns and has scheduled a Field visit appointment for Friday 5-30-25 to check the project over and see what needs to be finished. Window World is committed to a resolution for our customer.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23389808
  
  I am rejecting this response because: The job is not complete and there are serious issues with the window as far as Im concerned. If the work ever gets done without holding us hostage at your day workers back and call we can see where we stand, but right now the job is not complete. It should not take two weeks to get windows installed, and it inconveniencing everybody  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/06/2025

  Window World apologizes for this matter. Our Field Supervisor has spoken with our customer today. We have some adjustments that needs to be done to the windows and sliding door. We have a scheduled appointment set for 6-13-25 to resolve these issues.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window world pulled permit and installed windows. They demanded payment upon completion of install which I fully paid in October 2024. The windows then failed inspection. After me making many phone calls they came out and fixed a month later. As of march 2025 they STILL have not tried to close the permit. The county wont let me schedule the inspection bc window world is the contractor that pulled the permit. Window world needs to pass the final inspection and then finish installing the trim to cover up all the rivets which they said would happen after inspection. It seems they dont care about completing jobs that they commit to and have been paid for in full

  

  Business Response

  Date: 03/10/2025

  Window World apologizes for this matter. The failed inspection work was completed. Window World had to request an extension of the permit which was done. The new inspection date is set for 3-17-25(customer has been informed of this new date from our Tampa office who set the inspection up). Once this inspection is done, Window World will set up an appointment to install the balance covers and s**** plugs to finalize the project. Then the permit can be submitted to close.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Window World on 11-2-24 to replace 6 windows. # bedrooms and 3 Bay Windows.. The sales person ***** *********, had an engineer *** come to my home before I signed the contract and assured me the bay Window could be replaced with another bay window.. On January 8th 2025 the installer came, and I also got a call from the coordinator ***** *****. He advised me that If I had any issues to call him. Three bedroom windows were done and the Installer ******* advised me that ***** would get in touch with me as the Bay Window structure was not strong enough to hold the new windows. He never did. I E mailed him and he replied after a couple of days saying he had dental issues. I have been going back and forth with ***** and he advised me that they could not get anyone to do Stucco and that is why it was taking a long time. I advised him that I could see is I could find someone to the Stucco. He said that I will send you the new figures and have the engineer come back out. The same engineer came out and remeasured and told me he would send me papers the next day. I have not heard form him since. I E mailed ***** and I advised him that I would cancel the work that they could not complete which is something he told me we could do. I advised him that I needed new figures which he refused to send me. I then got an Email for **** ******* with the amount I paid and another figure. I told him I did not retain any attorney buy t I wanted some transparency on my bill. I was charged for 6 of everything and only 3 were done. I also bought and extended warranty for ******. I advised I needed transparency. I advised **** that I need to have my windows Inspected and the s**** openings covered. I also advised both that the installer broke my window sill and did a very poor job of caulking it. It is very uneven. he did not inform me of this incident on installation. he said he would have ***** contact me. No response. Been a week,. I need to have my windows inspected &completed.

  

  Business Response

  Date: 02/04/2025

  Window World has been working on this matter for the customer. Our ******************** Field Supervisor has emailed the customer yesterday and today the updated contract figures showing the removal of the bay window/costs. The inspection can not yet be scheduled at this time as Window World has to amend the permit to remove the bay windows. This is in progress. Once the amendment permit is done. Window World will have the inspection scheduled. Then at that point after the inspection, Window World will replace the broken sill and install the balance covers and s**** caps. 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22892820
  
  

   

  I just want my windows inspected, s**** openings covered, window sill

  repaired, and shown how to tilt the double hung windows  which they installed,

  as they can't be done, given back my maintenance of 395,  as I took that out for

   the bay window, which they could not complete. 

  I want to be compensated for all the aggravation they have caused me.

  I am  have sleepless nights and getting migraine headaches from

  all these issues.

   

  Thanks for your help. 

  Zee ***** ****

  

  Business Response

  Date: 02/07/2025

  As previously stated in the first response, Window World is working on the outlined resolution and in process of credit of the $395.00.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22892820
  
  

  Just wanted you to see the document that was sent to be by ****.

  I have never run from paying any bills but I will not pay this  until my

  work is completed. 

  They have not done anything about the issues that all this has caused me.

   

  Thanks.

  

  Business Response

  Date: 02/10/2025

  Window World understands that the customer is concerned about getting this matter resolved as such Window World is doing everything as quickly as possible to get this matter resolved. We appreciate your patience while Window World makes this effort come to resolution. Again the revised amounts have been emailed to the customer. Thank you for your understanding. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22892820
  
  

  Just letting you know that I sent you an E Mail that is sent

  to Window World. **** sent me an invoice which I think I sent 

  to you before stating my balance ******. I replied to him letting 

  him know that he still had an error. The item for 900 was to be 

  450.00 and he had it listed as  ******. I advised him about it and

  I have not had any response. 

  Someone is supposed to come tomorrow to replace my broken

  window sill/ledge and cover the holes over the screws. They are still

  quoting a balance for ******. I advised them it should be 193.00.

  However they are not responding. 

   

  Thanks,

  Zee ***** ****

  

  Business Response

  Date: 02/28/2025

  Window World has just spoken with our customer 2-28-25 and the customer confirmed that the amounts are correct and due. All work has been completed but the marble sill. We had an appointment set for yesterday and determined that the marble sill brought out is the incorrect size. We are working on a replacement marble sill and will have this resolved very soon. The customer has advised that she also responded back to BBB with an updated response regarding this matter.

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zee ***** ****

  I will be waiting on a date to replace my window sill. Once that is completed, I will issue a check for 232.00

  Thanks

  Zee ***** ****

  Customer Answer

  Date: 03/19/2025

  Just wanted you to know I reached out to Window World

  since I have not heard from them about the completion 

  of my window sill. 

  They were here on February 27 and was not able to

  complete the job. I have not heard form them since.

  I want to get this job completed and pay them what I

  owe so I can close this chapter.

  I wanted you to know as they have not responded to me

  as of yet,

  Thanks.

  Zee ***** ****

  

  Business Response

  Date: 03/19/2025

  Please be advised that when Window World last came out it was determined that the marble sill brought out was an incorrect size. The customer has been informed of this on that date and Window World has to order a correct size marble sill. Once the correct size marble sill comes in--an appointment will be set to complete this.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zee ***** ****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 7 windows from ww 8/12/24 for $12,157. Initial deposit made 9/19 and second/final payment recieved 10/30 despite the windows not being finished. Here we are on 1/7/25 with no resolution, 5 in home visits where the installers have yet again installed wrong color caulk (3rd time) have now made walls a mess, and ruined my draperies. On visit 1 windows were installed, caulk was unusable and trim didnt match windows incorrect, also issue with window wrap. visit 2 they came and caulked (messy) with incorrect color on incorrect trim. Immediately after I realize this I reach out. They are also supposed to install plugs at this point as we have passed inspection. This is also when they auto drafted final payment. 3rd appointment installers came with correct trim and incorrect caulk, and no plugs. Nothing was completed besides they added trim which for some reason was peeling off and falling off my new windows. After this visit I was told by **** that I would receive a $250 Credit for my troubles, I have still never recieved this. Visit 4 incorrect items and said they would leave and get correct and come back never to return, they left and never returned and no one called to confirm this or explain so I waited yet another entire day. Visit 5, trim looks different so I question but it does match. This appointment was to have plugs, corrected caulk inside and out. And replaced trim inside. Caulk was incorrect- manager said well that was a custom color and it takes time to get- well then why did you send them out again and tell me you had all the stuff to complete? In this visit they were pigs and left trash around the house, ruined drapesx put the wrong color caulk on like they were finger painting a Picasso. Im beside myself. Oh and they ruined my drapes and hid it so I wouldnt see, I saw only after they left and I went to put My house and furniture back and vacuum. Oh and plugs, still not done. Months and months. With no resolution in sight.

  

  Business Response

  Date: 01/08/2025

  Window World has spoken with our customer on today's date ******. Customer has been advised of the $250.00 credit was already processed back on 12-10-24 and the customer will check his records for the credit. We have also agreed to have our Field Supervisor come out on 1-14-25 to further inspect the walls/caulking and drapes and install the balance covers and caps. Window World has advised our customer that we are working on a resolve to this matter.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22780958
  
  I am rejecting this response because:

  the project is still as of 1/30/25 not completed 

  agent from ww came to the home and confirmed the work is not proper and not to their standard.

  He also confirmed they would replace incorrect caulk, replace my damaged drapes and paint. 
  this of course is after they come to fix. They were scheduled to repair Tuesday 1/28 and cancelled in the pm on 1/27. 
  a date has not been scheduled for repair/replace and the work nor the final good will has been completed. 
  
  

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 02/03/2025

  Window World Field Supervisor did meet with our customer to review the project. There was originally a date set which had to be rescheduled due to the crew was not available for that original date. We have a new date set for 2-5-25 to start on caulking/trim/capping to be fixed. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, we purchased three sliders for our home as well as a window for our kitchen. Within a couple of months, we noticed some black spots as well as what looked like a defect on three out of six panels in the doors. ***, the salesman, came by, took pictures and submitted them for warranty replacement. After 8 weeks, we had not heard anything and contacted the company. We were told that the company who made the windows denied the claim. It was resubmitted with new photos and we were then told that the warranty claim was approved. We have had multiple contact with Window World (******, ****) and today 11/15/24 left a message for **** Houpth. Window World has never initiated any contact, and never return calls. We spent $24,000 for the windows, which was financed through **************** because Window World does not do in-house financing. They have gotten their money and have yet, after approximately 5 months, repaired, or replaced the sliders. We have since found multiple reviews of disgruntled customers.

  

  Business Response

  Date: 11/18/2024

  Window World apologizes for this matter. There was an issue with the manufacture prior to obtaining better quality pictures in order to process the warranty claim. The manufacture originally did not notify Window World of the claim denial. Window World has had recent communication with the customer on expected delivery date from the manufacture and that the manufacture would reach out to the customer to set a service appointment to install the warranty replacement. Our Field Supervisor from our Tampa office will be having a conference call with the manufacture today to determine an expected resolve date. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid a deposit of ******** on 10/28/23 was told 8-10 weeks for door to come in, we are now at week 15 and after several phone calls on my end still to no avail no door and keep getting the run around as to when the door will come in. No one has reached out to us ever we have been the ones trying to follow up all the time. Very poor communication on this companys end and have asked that our deposit be refunded so that we may find a new door elsewhere and are still getting the run around. They have not held up their end of the contract.

  

  Business Response

  Date: 03/05/2024

  Window World apologizes for this matter. The delays are with the manufacturer due to vendor parts which have caused the delays beyond Window World control. Unfortunately, Window World is unable to meet the customers expectations. Window World is in process of refunding the customers deposit and cancelling the order. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window world of Tampa came out to my place on 11/24/23 to give me quote on replacement windows. During that visit, the sales **** ******** indicated he thinks they could just repair the broken parts. He then called his manager, who indicated he needed to speak to repair manager. ******** then spoke with repair manager and advised that Window World did not install these windows, as I was not aware who did due to them being installed prior to me owning the home; however, they are the windows that Window Worlds use (******** Windows). The repair manager indicated they would repair the broken parts with a $75 charge. On 12/1/2023, a technician came out to inspect the window and determine what parts were needed. He indicated all 3 windows needed new constant force balance systems, then proceeded to take picture of tags on window. He indicated they would order the parts from ********* which will take about **** weeks then come install once they come in. I had not heard from them so today, 1/24/24 I called and was told they were not allowed to repair the broken parts as they did not install. Might I add I have never received a phone call stating this and now I have been waiting for almost 2 months for these parts.

  

  Business Response

  Date: 01/25/2024

  Window World is very sorry that Window World is unable to offer service/repair for the window as the customer did not purchase the ********************* from **********************. Our ******************** office has fully explained this to the individual today.

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21193653
  
  I am rejecting this response because: when window world came to my place originally it was stated up front that I did  not know who installed windows as they were here when I bought. The sales **** ******** indicated he did not think it was window world as they put a label on their windows; however, these are the exact windows they install. ******* then communicated this (that they did not install) with his upper management, however, upper management stated they would still fix aa a rare circumstance for me.  Window world then sent a repair person, to my house, to determine which parts were needed to fix the windows  it was verbally agreed between myself and window world that they would repair as i also signed paperwork when repair person came out stating what parts I needed them to order. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/29/2024

  Unfortunately, Window World apologizes for the confusion. Window World made an effort to try to further assist by coming out as indicated to determine IF these were a Window World install. Window World's Sales Representative had no specific authorization to make such request. If Window World was in an attempt to offer service on a non installed Window World product, there poses the liability of such damage that Window World could become involved. ******** (the manufacturer) has a service department that could further assist. You may go to ********.com and navigate through their website for more information. 

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21193653
  
  I am rejecting this response because window world did not come out to determine if these windows were installed by them. Window world sales rep came out and very clearly stated to manager that window world did not install these windows. The repair man then came out to determine what parts were needed to repair these windows. Pictures of windows tag were taken so they could have simontin make the specific parts for my window.  Sales rep did not authorize the repair he called and spoke to management who authorized the repair. 
  

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased windows from Window World in December ******************************************** so. We noticed last year the White caulking they used for installation was getting dark and the color of mold. This year they are darker and dark mold color. I called Window World Tampa 11/8/23 and asked the agent if they have had any complaints about the white color caulk is turning to dark and the color of mold. She said yes. I asked if the company is addressing this issue. She told me that if we wanted if re caulked the cost would be a $75 service call and $45 per window. I totally understand they buy the caulk I'm guessing bulk for a better price. This problem is still their problem and part of their warranty as it it is a cosmetic issue, and they should replace the caulk. A better grade that won't -Crack, Peel, or discolor. We would like it if the BBB would get involved to have this problem fixed and satisfy us as they advertise, they stand behind their products and installation which includes the products they use for installations. They claim to be the # 1 window on their advertisements. Let's see if they can and stand up to their products and installs to keep this reputation as # 1.

  

  Business Response

  Date: 11/15/2023

  Window has spoken with the customer concerning the labor warranty for all products. The products were installed in 2020. The customer has a ***** labor warranty--which has expired. The customer has been provided with the costs associated to perform the task concerning the caulking. Maintenance upkeep for the caulking is required by the customer. The product itself has a lifetime warranty.

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20844263
  
  I am rejecting this response because: Window world claims to be #1 window and this just proves they do not stand behind their product. I am a recent construction business owner and have done all phases of construction including building homes. I always used the best materials to avoid any and all complaints. This is a great example of big companies only out for one thing and that is using materials with less quality and GREEDY PROFITS. Stand behind your installations and replace the caulking on our windows. This has been 3 years and put your money where your mouth is!!! I will never use your name for a reference as I wil rather tell them the negative results I have experienced with Window World.
  
  Sincerely, 
  
  ***************************

  

  Business Response

  Date: 11/16/2023

  The labor warranty has long since expired 2/20/22. Window World would be happy to provide service, however since the labor warranty has expired there is a charge for the service. 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20844263
  
  I am rejecting this response because: So sad that will not take responsibility for this problem. I will spread the news to anyone in ************ of your failed policy and your lack of quality control with your finished product and cheap caulk!!!!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window world put my doors and windows in. My house has not passed inspection. This has been a nightmare I told the over and over again the windows were right they assured me. I've had many text messages with this company. Everything was hid by the trim when I removed it I found all the code violations. My door still has rotten wood and one of my windows has a 13/4 gap. I can't understand how a window and door company can't pass a inspection this is there specialty. Thank God for the building department.

  

  Business Response

  Date: 11/07/2023

  Window World apologizes for this matter. Our Tampa office Field Supervisor has already reached out to the customer and have set up a scheduled appointment for 11/13/23 to make the corrections for this project. 

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20834888
  
  I am rejecting this response because:
  They don't want to communicate with me. I'm paying for windows and doors that didn't pass Pasco county building department.  I want my money back until this passes. There is no excuse for this kind of company they should've passed the inspection this is there specialty.   
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/15/2023

  Window World has made the corrections to the door and windows this has been done as stated on 11/13/23 the customer has signed off on this work done for the corrections. There are (3) windows on re-order for the customer due to incorrect size. Once these items arrive an appointment will be set to complete these (3) windows under warranty. Once this has been done an new request for an inspection will be set to finalize this project. 

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 20834888
  
  I am rejecting this response because:

  Every window and door has failed inspection actually we have failed 3 . My door from my house to my garage is not a fire door and has to be replaced per code. Every window and door they installed have been reinstalled. Now the company will not talk to me and tell me when they will finish this job. I'm waiting for a window a sash and the fire door. Since Reinstalling all my windows. They have ruined the outside of my house and no one will talk to me about that neither. This has been going on since October 2nd. I would like window world to finish my house and give me a date on all these issues. Thank you
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/30/2024

  Window World apologizes regarding this matter. Today, 1/30/24 Our Tampa office Field Supervisor has left the customer a voice message about the status. The re-ordered door has a tentative ship date of 3-5-24. The sash (warranty claim) we are expecting this to arrive any day. Once the sash arrives--Window World will reach out to complete this warranty work and at that time Window World has previously advised the customer that the paint touch up around the exterior of the windows would also be taken care of at that time. Our office has been in contact with the city inspector as well regarding the re-order door and the inspections. Window World is currently working to get this matter resolved. We thank our valued customer for their patience.

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 20834888
  
  I am rejecting this response because: this has gone on too long they will not communicate with me. I believe they think this is a joke. I also want a date on the front window. This has been going on since October 2nd. There are no excuses for all the mistakes in this project you are suppose to be professional.  You put in windows and doors and you don't no the building codes. 
  
  Sincerely,
  
  *****************************