Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our house installed with the impact windows on 5/15/23. The inspection was 5/19/23. So we have not gone into the room until after the inspection. When we started to move the furniture back in the office room, we found water damaged to our Laminated flooring. The floor was still damp and now the Laminated in 4x4 area are all puff up and still have water droplets. I immediately took pictures and called the company as well as submitted the pictures. Asking them to fix our floor, but we still have the material. Their installer came the following Tuesday and show what the floor looks like and how it needs to replace. But nothing happen and no call. I called the store manager, and now he doesnt believe that could happen, but he will ask his install and get back to me. No one ever call me back again. I have picture of which *** was in the room working and pictures of the damage.

  

  Business Response

  Date: 07/28/2023

  In response to homeowners complaint we have looked into the matter and spoken with our installer.  The flooring the homeowner is referencing was located underneath a desk chair mat.  The area of damage is located in front of the windows where a desk sat and the chair mat covered the area in question.  We do not use mops and buckets of water at job sites.  The photos supplied of our installer is of him sweeping not mopping.  I addressed with homeowner, after looking at the photos and the amount of floor damage that is present and explained that has been over a longer period of time than just one week. We had our service technician go to the home also and he was told that the homeowners son found the spot and he uses the area as his work space.  It was explained to her we do not use mops or chemicals to clean up.  We use glass cleaner in a can.  We pride ourselves on taking care of matters if we did indeed cause it but in this matter this is something that was probably existing that the homeowner was not aware of until things in the room were moved so that we could do our window installation.