Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2025, we entered into a contract with Armorvue Windows and Doors for Hurricane Impact windows for our enclosed Lanai. The salesperson identified himself as *****, the companys district manager. He assured us that his company employed workers with expertise who could perform this job. ***** said he wanted this job done as I am a disabled veteran and must receive IV treatments three times a month. He stated that he would hold our check until he was completely sure our job would be done. We gave him a down payment check for $14,325.00, which they cashed immediately.A worker came about a week later to take exact measurements for all the windows and doors. A week later, the district Manager, *****, called and informed us that they could not do our job. He said they would be returning a check right away. I have made repeated phone calls to Armorvue Windows and Doors, which have been ignored, and no check has been returned. I spoke with *****, a lady, who informed me that our folder is sitting on her bosss desk, and he refuses to do anything with it. I have found that Armorvue, owned by Window Nation, has done nothing but lie from the start. They are proud to be a BBB-compliant company. Could the BBB assist in recovering our down payment?

  

  Business Response

  Date: 07/16/2025

  We're incredibly sorry for the frustration of this homeowner. 
  We requested a refund of their deposit and at the same time a new accounts payable system had been put in place. We reached out to management to have this expedited when we realized this was missed and completed all new documentation required for the new process. It is our understanding from management that this check should be issued very soon and the homeowner should be receiving it anytime. 

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to follow up on an ongoing service issue. I am a homeowner and a former sales employee of Armorvue Windows and Doors. In August 2023, my husband and I ordered 15 windows and 2 entry doors, which were installed in November 2023.During the installation, we noted that our kitchen window had a damaged meeting rail on both the frame and sash. I requested a replacement frame and sash. However, Armorvue only ordered the sash. ******* from your service team attempted to replace the sash in August/September 2024, but he was unable to fit it into the window opening. He then re-installed the damaged sash and informed both me and *** *., the General Manager at the time, that the frame also needed to be *********** a result, our kitchen window is still not operable, and we have an open and expired permit in ************** that has been expired for over 18 months.On June 5th, I spoke with ******* and ****** in your office to get a status update on the service order for the kitchen window replacement frame and sash. They took down my information and said they would speak with ******* and get back to me. During this call, I also requested a quote for a separate, operable replacement sash that was knowingly damaged, which I understood I would pay for out-of-pocket. I was informed I would receive a call back.On June 23rd, 2025, I followed up again regarding the service order and sash replacement quote. I was told that ****** was working on it and I should have an update by the middle of the week. It is now Wednesday, July 2nd, and I have still not received a response regarding my service request, the expired permit, or the quote for the replacement sash.I look forward to an update as soon as possible.Sincerely,******** *****-*****

  

  Business Response

  Date: 07/03/2025

  We apologize for the lack of response and action by the previous manager. Our admin staff (******) brought this to the service departments attention and requested follow-up. Upon realizing this was not addressed, it was brought to the new managements attention recently. Our solution and plan are to replace the original window and the damaged sash, at no charge due to the long wait this customer has had.  
   
  Management has left a voicemail and texted this customer and is awaiting their reply. As soon as we can connect with the customer we will place that order, which will take approximately 6-8 weeks to receive, and then we will schedule installation. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Hurricane Impact 5 Sliding glass doors for 3 rooms from Armorvue Window and Doors on 1/10/2025. Sliding doors were installed on 3/11/25. One door had a crack on the bottom left corner. Armorvue said a new door had been ordered and would arrive in 1-2 weeks. Armorvue said I needed to make final payment in order for the warranty to go into effect and to get the county inspection scheduled. I paid and the doors did not pass county inspection. I've called the Sarasota office at ************ asking about delivery of the replacement door. Response: someone will check on it. I heard from ***, the new Installation manager on 4/8/25 and he said he would set up an appointment. I followed up with an email to *** on 4/12/25 stating the tasks that needed to be completed. No response. I have a signed Completion Certificate identifying the remaining work items to be completed. I went to the Sarasota office on 5/5/25 and spoke to ****** and she confirmed that the warranty is in effect. Contract value -$29,923. It's been over two months and I want the remaining work completed and inspected. Thank you for any help you can provide. ******************************************* Window and ************ @ **************************************************************************************. Ph: *************.

  

  Business Response

  Date: 05/21/2025

  On 5/20, our Sarasota office spoke with **** *****. We have scheduled an appointment for our technician to come out and cover screws. We are also taking pictures of the glass and sending to the inspector.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23328355
  
  I am rejecting this response because: 

  1.) One slider glass door is cracked and must be replaced. 

  2) Manatee County Inspector will not accept pictures of plastic covers removed and then replaced.  County inspector must verify in person to pass inspection.  

  Inspection scheduled with Armorvue on Wednesday, 5/28, at 12:30 at **************************************** with Technician ******* to address issues.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/23/2025

  Armorvue has a scheduled service with the customer for the caps and covers on May 28, 2025. We will investigate and document that cracked glass and identify the repairs needed. Management will discuss further course of action to address the glass with the customer upon review with the field team assigned to the service.

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and appreciate the opportunity to discuss the issues in person on May 28, 2025.  The end goal is to obtain a "Pass" for Manatee County Inspection.  Thank you.  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/2024 purchased two sliding glass doors with screens, with installation. Payment in full was done 02/06/2025, $18769.00. Installation completed 02/03/2025. Screen doors were not operating correctly at that time, though they attempted to correct the problem. Doors were not closing properly and difficult locking. I was told that another crew would be coming within a week to make the final adjustments and to place the caps/covers onto the doors. A crew came out and put the caps in place and tried to adjust the screen doors. He told me that he would have to get larger wheels to correct the problem. He would have to come back anyway because they didn't send all the caps with the doors. I waited several weeks, called the office, and promised me someone will be out shortly. When the technician came out he said that he didn't know anything about the new wheels but did finish the caps. He then checked the doors and showed me, using a tape measure, that the vertical frames on both doors had different lengths. He noted that fact on his worksheet and also wrote "ASAP !' with info to call me, the customer, with what they are going to do. I never received any phone calls so I called the office. ***** told me that she will will personally tell the appropriate manager, ***, to call me by the next day. I waited three weeks, no phone call. I called the office again,spoke with a new customer service *** and she told me she will personally tell *** to call me to resolve the situation, if not that same day, surely the following day. It has been three days and no phone call. Now I am looking for help from BBB to resolve this issue. The main issue is the screen doors do not slide smoothly for the last two inches, locking is difficult, one door hits the frame and must be pushed over ( door fell out when I did this on one occasion) and their is a gap of 1/2 inch on one door and the other has a 1/4 inch gap.

  

  Business Response

  Date: 05/12/2025

  ***** *******, Director - Field Operations & Integration spoke to *** today. We shared with him we are hoping to receive his new screen doors in a few weeks. We will schedule the service as soon as they come in.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2022 We had windows and door installed at our condo and we have issues with our sliding doors leaking water. We have contacted the company many times in the past two years and they have sent out on occasion a repairman to look at the issue but never fixed the issue. On 3/14/25 they sent out the install manager and he thought the install was incorrect and would get it corrected. Since then he has left the company , the business manager has left the company and I was informed the new manager **** would call me back. We have never received a call back. The windows and doors cost $24,000 with a life time warranty.

  

  Business Response

  Date: 05/20/2025

  5/20/25; In response to complaint. Originally the product was installed by our Sarasota location and communication/service was being taken care of by that office. The problem was sent down to the *************** location because it was closer and easier for that location to respond. The *************** location sent out a service technician to investigate the problem 2 days after complaint was sent. After review, we noticed some issues and found the problem. Then we sent a team out to resolve the issue 5/17. Issue repaired, Customer HAPPY!

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put a damaged door handle on my door and is giving me a hard time about replacing it. Also they painted the wrong paint on my door is turning yellow

  

  Business Response

  Date: 04/02/2025

  we are not responsible for painting his door, he purchased it in 2017,we ordered a new handle back on 3/17 and are waiting for it to be received,before contacting the client to install it. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/2024 Contract signed 12/30/2024 windows installed I was told there would be 3 stages. Install, Inspection, laying tracking...........Windows went in, The Code Enforcer came 2 days later. He made it very clear that the tracking had to be Installed or Layed before he walked out the door. ******* came to lay the tracks. He said the Installer was supposed to leave them here. (****) They were not left behind. I called Armorvue several times and was told they would work on it. I also was told there were a couple of homes waiting on this. It turns out they were made in ******** and now I am being told these windows DO NOT HAVE TRACKS TO COVER ALL THE SCREWS. This is a very large company and I want them to have them made in the states. They have all the measurements, there should be no reason they can't have them made here.......... They have to be up to code and without, they are not....... I have the feeling from the sales man **** *****, that because these are not the most expensive windows that code does not matter. *** the manager says the have plastic caps they can use. I sent him a picture of what needs to be covered and no response. At almost $10,000.00 this is a big expense for me for a tiny balcony.. I want to be up to CODE. It could be an issue if I were to sell in the future.

  

  Business Response

  Date: 04/10/2025

  The windows installed do meet all county and city codes for Sarasota.  The installation has been inspected and passed also.  The windows in question unfortunately the manufacturer does not make a cap or cover to go over the screws.  We did go to her home and looked at the product to see if there was something we could do and unfortunately there is nothing that can be fabricated to cover them.  There will be no issues in the future if the home were to be sold.  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23086725
  
  I am rejecting this response because:

  I had windows installed on 12/30/2024-I am following up with my original complaint. When they were contacted by BBB they responded immediately. I heard many different excuses as to why the TRACKING THAT IS REQUIRED BY CODE ENFORCEMENT WAS NOT LAID AS OF YET. A manager by the name **** from the PA office calls me. He tells me I will only be dealing with him from now on. That was going well for a short time. I was informed by him that the tracks were made after all, but thrown out............. Then he calls me twice in one day to inform me he was waiting on a response from the manufacturer as to when they would ship. Calls later to give me a date of 2 weeks from then. I am still waiting and it has been at least 6 weeks. I called him 1 day to tell him that there was alot of heat coming in, and research says these windows should block cold or heat. I do not expect different windows..........I DO WANT THE TRACKING LAID. **** no longer answers or returns my calls. I want the job completed. That is what I am paying for at 9.99% interest..................
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/11/2025

  I spoke with the customer on Tuesday 6/11 letting her know that the caps and covers were ordered and should have been delivered that I needed to locate them or get and ETA. It turns out that they were delivered. We located them this morning. I notified the customer that the caps and covers were found, and we would be reaching out to schedule. This has now been set for Thursday 6/19. Also, on my voicemail was an explanation about the heat transfer from the glass. The glass that she had purchased is monolithic non-insulated glass which will allow heat transfer. Only insulated argon windows will reduce heat transfer which was not purchased.

  Customer Answer

  Date: 07/09/2025

  12/30/24 Armorvue installed my windows. Code enforcement came 2 days later and made it very clear before he walked out the door, "make sure they install the tracking". I now have had many, many different stories told to me. People coming here to measure MUTIPLE TIMES and STILL NOT DONE. I have not set any appointment for my own business waiting on them for for 4 different appointments........This past Monday 7/7/25 I had an appointment for them to install. The man shows up 1.50 hrs. late. He did not even know he had an appointment that day. Tells me there is only 1 window track at the office. The other, not in. Not even planning on the sides, Nothing done yet!!! I want them completed and now they should be considering COMPENSATION for 4 days on not able to go out and do business. I am more than angry now and they will never get a referral from me.

  

  Business Response

  Date: 07/16/2025

  We're so sorry for the homeowner's frustration. Unfortunately the manufacturer sent us the incorrect parts for one of the windows, which then had to be reordered. The first window service was scheduled as soon as the part came in, but we recognize that this is incredibly inconvenient and frustrating for Ms. ****** One window is complete and our technician received a text from the homeowner thanking him for how good it looks, so although this has been frustrating, we are working on getting this taken care of for her and want to provide the same satisfactory results on the second window as soon as we get the remaining parts in our warehouse.  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows and glass doors from Armorvue Windows and Doors in Sarasota. The window install was completed 12/5/24. I have been back and forth with Armorvue since that time to have my punch list items completed and the Armorvue stickers removed from the windows. *** the manager and **** the project manager have promised to take care of these items to no avail. There is no follow up to my repeated phone calls or pending punch list items.

  

  Business Response

  Date: 02/04/2025

  We scheduled a service on Thur. 1/30 and went out to the home and completed the final caps and covers.  One of the windows caps were cut to short from the manufacturer and they have been reordered and will be in on Friday 2/7.  We reached back out to the homeowner today and left her a message communicating a delivery date and looking to set up a time ASAP to come out and put the caps on for her.  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armorvue has installed my whole house of windows and the front window has cracked from stress and verified as so by an Armorvue technician on May 20th 2024. The crack is spreading throughout the glass daily. The warranty on the the package is Lifetime parts and labor . The window replacement was issued by *******************************, service technician, along with failed rollers on 6 sliders, as the sliding windows are very difficult to move at times. I have been told Armorvue has since changed window manufactures and would have to contact the company who they had installed our house. I haved called every month for an update of progress and was told that there were no answers as of now. I have reached out to the Manager *** who will not return messages, after he said he would. He had told his staff to tell me he has emailed the window company but , has not and will not respond to their answer of correction being taken. I am seeking the replacement of my window under my valid warranty purchase.

  

  Business Response

  Date: 08/07/2024

  The original vendor had been contacted and service was applied for.  The vendor denied taking care of the service due to age of the windows.  Armorvue no longer works with this vendor and we have ordered the needed glass form another vendor who does work with them.  The homeowner has been contacted and understands.  We will be contacting the homeowner to schedule a follow up service as soon as we have a confirmed ETA of the glass and the glass has been inspected by us for no defects.  

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  a start to satisfaction in the right direction. Our windows are within 4 years of age and not OLD in any way. Our worries are how future repairs will be made IF needed since Armorvue has lost its suppliers business, what does that do to help all the homes with windows installed and promised warranty coverage? 

  Thank you for responding and calling us for information given, look forward to having issue fixed. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armourvue began the installation of my replacement windows and sliding glass doors in November of 2023. The installation took over 5 weeks due to various subcontractor issues. The advertisement I received said in writing that they do not use subcontractors, but that's not true. The installation was completed by a subcontractor. The installation was completed in late December of 2023. However, one of my sliding glass doors wasn't working properly. They attempted to fix it on January 12, 2024. That didn't work. Another attempt to fix the slider was made on January 26th. It still didn't work so they ordered a new slider. New slider arrived March 11 and installed on March 22nd and it still didn't work. Same problem as the first slider. So again, they reordered another slider and reinstalled on April 17th. The third slider doesn't work either. Same problem. First, they blamed the manufacturer for the first two faulty slider products, and this last time they blame the initial installation of the sliders frame back in December 2023. Everyone at Armorvue is blaming everyone else and my sliding door still doesn't work. I am sick and tired of their excuses and run around. I expected a working product for the amount of money I have spent.

  

  Business Response

  Date: 04/29/2024

  Thank you for allowing ***********************, GM of ARMORVUE Sarasota and the installation team who accompanied him back to your property on 4/26/24 to work to rectify the concerns you had with your project.  We are committed to fully completing the open issues and will continue to remain at your service with our **************** Transferable Warranty your project is backed by.