Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof defective; We moved into a new Medallion home December 2023. Our roof was not installed correctly. Seven months in the house and we have had 3 roof leaks. February 6, ************************************************************************* the bathroom and hall ceiling. The warranty department sent a Medallion homes Rep out 2 weeks after we heard the dripping. The man went into the attic and told us he did not see any evidence of a leak. April 3, 2024, a thunderstorm came through our area and rained all day, we had water running out of the light in the Master closet and 4 round wet spots where the closet ceiling meets the wall. We called Medallion homes warranty department for the second time, and sent videos of the leak. Then we called ***** Roofing who did the roofing on the house. ***** roofing told us they had been to our house and our roof didnt have a problem and the ***** representatives laughed at us when we said we have a bucket of water. We called Medallion homes warranty department who said they would talk to ***** roofing again. After much heated conversation, because the ceiling in our closet was getting wet with each rain, the Medallion representative agreed to get ***** Roofing to come look at our roof. Four days later two men came to inspect our roof, tested our roof with a water hose running water on the roof, then found the wet areas on the wood in the attic. They removed the Tiles in a specific area and found over 5 holes in the underlayment on the roof, Then placed new underlayment and placed the tile back.June 13, we had a thunderstorm, this time the water was running through the air return vent of the master bedroom. Again, for the third time we called the ******************** No one will give us a date and time to fix this new leak. Our roof is defective. We want Medallion Homes to do the right thing and replace the defective roof. We paid for a new home with a new roof. Now we have a damaged ceiling also.

  Business Response

  Date: 06/17/2024

  The roofing company was at this residence on Monday, June 17, 2024 at approximately 7:00am.  The leak was found and the repair was made.  The homeowner is patiently awaiting the next major rainfall to confirm the repair was successful.   

  Customer Answer

  Date: 06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I chose lot *** at the ********************* to purchase along with a home from Medallion Homes. They requested a check for $10k, which we gave them along with a signed agreement. We then spent the next 6 weeks in the ****************** doing mission work. Once we returned to finalize our home we were informed Medallion corporate had raised the price on the lot by over $120k. But if we write a check for$130k immediately they would probably overlook the price change on the lot. We wrote the check immediately. Medallion denied the original signed agreement with the salesperson and told us we have to pay the higher price regardless of the signed agreement. Medallion Corporate does not honor signed agreements.

  Business Response

  Date: 08/22/2023

  Price, offers and programs may be cancelled or changed without notice as stated on our price sheet. Medallion Home did not raise the price $120k,we removed the incentive that was off lot premiums.  Their contract was not signed by the seller, ************ Without the signature of the seller, the contract is not binding.  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a home in Aqua by the Bay and the main gate has not worked properly since they started closing the gate and it needs to be repaired immediately as it is a security problem and it is something the resident pay for. We have contacted the *** multiple times with no response. We also pay for the upkeep of the lagoon and the date to open to the residents has been moved back several times but Medallion Homes has used it for their personal use multiple times and in fact right now at 9pm on December 2nd they are using the restricted lagoon for a huge company party with a live band, fireworks and two huge tents. Residents have been threatened by the *** to have the police called on them for trespassing but there are hundreds of people at the lagoon right now. The residents want resolution and communication with the community.

  Business Response

  Date: 08/15/2023

  Medallion Home is insistent on resolving all home building concerns.  After reviewing your complaint, it was determined that the issues brought to our attention through the BBB are indeed HOA issues as you stated.  All future HOA issues should be communicated and brought to the attention to Aqua One Phase One ********************************** for resolution.  However it has been determined that the matters have been taken care of to date including the gates and lagoon.  The gates are open, functional and working by design.  The lagoon is accessible and open to all home owners.