Complaints
This profile includes complaints for Vengroff Williams, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a letter of a past due Uhaul credit charge back for $174.35 This is fraudulent claim as I have not done anything Uhaul for at least 15 years! They are trying to fraudulently gain money from me.
Business Response
Date: 10/16/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Customer Answer
Date: 10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by this firm that THEY had my license suspended because of an accident my son had. I was no longer in possession of the vehicle due to divorce, and was the sole responsibility of my ex-husband. I was told by ********************* that they were the ones that suspended my license and if I fill out their "Conditional Release form" and make a down payment on the money owed on the claim, that they would send me that form so that I can get my license reinstated. I diligently signed the conditional release form and sent everything they asked right back to them. They sent me back a sideways, half scanned "acceptance" form that was not submitted in its entirety. My state *** didn't accept that form. I asked for the form to be sent over in its entirety, and she sent me a different form, filled out digitally with not enough information on it, that the *** STILL didn't accept. When I sent ********************* an email asking for the original half scanned form to please be sent in its entirety sot that I may go to the *** yet again to give it to them. She called me extremely rude and insisted that I sent her the form that way. Which is a complete lie, I have all the proof of how I sent over the form and how it was sent to me. After all of this, I came to find out by my *** that this organization lied to me when they said that the form would be what I need to get my license out of suspension. The *** pretty much stated that this company lied to me into getting me to sign this form. They tricked me into signing a form of an accident that was totally not my responsibility. I just need to pay my fees directly with the South Carolina *** to get my license reinstated. I tried calling the customer service number to speak to a supervisor and started getting the run around. I need for upper management to give me a call. These people practice in a very dishonest fashion.Business Response
Date: 10/10/2023
Vengroff Williams has investigated and reviewed the subrogation file based on the claimant's dispute. Please be advised this is not a scam, fraud, or an attempt to harass the claimant. This is not a debt, but its unresolved tort claim. Subrogation is the right of reimbursement from a responsible third-party. Revocation of Driving Privileges is a result of failure to provide proper insurance coverage at the time of accident. This is neither false, nor illegal. The claimant owner and driver are equally responsible for the loss, as the insurance company denied the claim due to no coverage at the time of the loss. The police report indicates the claimant being the owner of a vehicle involved in the referred accident. We have an obligation to our client to recover a minimum amount of funds based on the total amount.Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to collect for a company that we do not use.Reference# ******* No transaction supplied. This is a scam!Business Response
Date: 10/12/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Initial Complaint
Date:10/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collections letter from Vengroff Williams on September 15, 2023. Letter alleges $565.20 is owed to U-HAUL OVERTIME (LB), account #********, reference #*******. There is no merit or basis for this charge provided as I have not procured services from U-HAUL OVERTIME (LB). This appears to be a pattern of consistently incorrect collections activities from Vengroff Williams.Business Response
Date: 10/12/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Customer Answer
Date: 10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For no valid reason this was send to debt collectors and nobody can verify what was the bill for. They just need my insurance to charge me.Business Response
Date: 09/28/2023
Thank you for contacting Vengroff Williams, Inc., an "A" rated organization by the Better Business Bureau. Thank you for contacting Vengroff Williams, Inc. We have investigated the consumer's claim. Under the **************** Portability and Accountability Act (HIPAA) we are unable to provide any documentation which may contain Personal Health Information (PHI) relating to the referenced claim. The documents have been placed in the mail to the address on file. Because the dispute alleges that they have insurance, a copy of the front and back of their insurance card is needed. The documents can be mailed to Po Box ****, ******** ** *****, faxed to ************, or e-mailed to **********************************Customer Answer
Date: 09/28/2023
Complaint:Insurance forwarded to given email address :
*********************************please confirm will it effect my credit history.
Sincerely,
***********************Business Response
Date: 10/05/2023
Vengroff Williams has investigated and reviewed the file.Insurance information has been received & forwarded for processing.Vengroff Williams, Inc. does not report to credit.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a U-Haul Credit Charge Back document (attached) from Vengroff Williams debt collectors stating that they need to collect $211.99 based on an amount owed from 8/30/2023. I have not used U-Haul services in the time frame stated and this is a false claim. My desired outcomes of this complaint are as follows:1. Please clear this claim from my account 2. Fix any impacts to my credit rating/score 3. Have these people correct their practices, implement controls on their systems and avoid recurrence of unnecessarily harassment of people like me.Business Response
Date: 09/27/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Customer Answer
Date: 09/27/2023
Complaint: 20650226
I am rejecting this response because:1. The business did not even investigate that this is a valid claim and, on an assumption started the collection process. I need to see some proof that this will not be repeated in future and also would like an apology from the business inclusive of an acknowledgment that they did something wrong.
2. I am unaware of what impact this may have caused to my credit rating and score. I would like for them to make sure that my credit is still good and will not be impacted due to their mistakes.
Sincerely,
*************************Business Response
Date: 10/05/2023
The file has been closed as disputed per the consumers request and returned it back to the original creditor for further review.Vengroff Williams, Inc. does not hold any type records on this file. We are also not a records custodian for the original creditor.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not rented u-haul and they are sending bill for u-haul overtime (lb)Business Response
Date: 09/28/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep being called and they no idea who or why they are calling.Business Response
Date: 09/18/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. Please be advised this is not a scam,fraud, or an attempt to harass the consumer. Under the **************** Portability and Accountability Act (HIPAA) we are unable to provide any documentation which may contain Personal Health Information (PHI) relating to the above referenced claim. Verification documentation has been mailed to the address on file. The consumer can reach out to the account representative at ************ to discuss the details of the file and the options available.Initial Complaint
Date:09/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection letter from Vengroff Williams *** on 8 September 2023. Said letter alleges I owe a chargeback debt of $123.81 to U-Haul. ( An account # ******* and reference# ******* was included) Said claim is a ******************** and without any merit or basis whatsoever. Research shows Vengroff Williams has consistently had to stop collection efforts and send these claims back to original claimant U-Haul. Vengroff Williams apparently makes no attempt to obtain any in depth verification before acting on these claims. Any reasonable review of the complaints listed here shows and exact pattern that requires review by some pertinant authority . Either Vengroff Williams or U-Haul should be made to provide information on these claims to protect the general public from continuing cost and harrasment.Business Response
Date: 09/12/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Customer Answer
Date: 09/15/2023
Complaint: 20579775
I am rejecting this response because:I sent a reply letter to the business certified mail on 14 September 2023. I requested the name and contact info of the original complainant . I reserve all rights afforded me under the law and will follow up this matter in it's entirety until an acceptable reason for it's occurance is determined. The response they gave you is a "canned" reply and a repetition of numerous others who have seemingly been harassed by this apparent scheme. I will keep BBB informed of any progress made for your review and consideration.
Sincerely,
*****************************Business Response
Date: 09/20/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. The file has been closed as disputed per the consumers request and returned it back to the original creditor for further review. Vengroff Williams, Inc. does not hold any type records on this file. We are also not a records custodian for the original creditor.Customer Answer
Date: 09/20/2023
Complaint: 20579775
I am rejecting this response because:
Vengroff Williams **** received a certified letter from me ***** Article# ********************) and signed fro such on 14 September 2023. I am awaiting a reply containing contact info for the alleged original complainant as requested and required by law. There a far too may of these claims rejected for this to be a simple error.
Sincerely,
*****************************Initial Complaint
Date:08/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recived a collection notice from Vengroff Williams for a U-Haul Overtime (LB) account. I have not used U-Haul in any capacity and after inquiring BBB about Vengroff, I see numerous letters concerning the same U-Haul account. Thus, I believe this collection to be fraudulent/incorrect.U-Haul Overtime (LB)Acct. #******** Ref #******* 8/18/2023 Bal Due *******Business Response
Date: 09/05/2023
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed per the consumers request and returned it back to the original creditor for further review. No further recovery efforts will take place from our offices. Vengroff Williams has not reported this file to any of the credit reporting agencies.Customer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
******************************************************
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