Complaints
This profile includes complaints for Vengroff Williams, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 139 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 22 June 2025, I received a debt collector notice from VENGOFF Williams, **** indicating that I had a past due account, of $388.15, with U-Haul Overtime LB. It further indicated this balance was owed as of 12/17/***** my knowledge, I have never rented nor used a U-Haul.
Business Response
Date: 07/21/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as cease & desist and returned back to the client. No further recovery efforts will take place from our offices.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute the validity of the debt you have listed under my name. I do not owe this debt. and i have never used services from U-Hual or U-Haul Overtime (LB). I believe this is either a case of mistaken identity or possible identity theft.Business Response
Date: 06/30/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Dijon *******Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vengroff Williams *** has sent me a collection leader for a written off U Haul account. I have never used U Haul in my life and have no idea what this **** is from. Can you please help resolve this issue as this is false.Business Response
Date: 06/20/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received a letter from Vengroff Williams attempting to collect a debt allegedly owed to P4 Physical Therapy. However, I have no knowledge of this debt or any relationship with P4 Physical Therapy. I find this highly concerning and suspect the letter may be fraudulent. I will not enter my credit card information on any website, especially given the lack of prior communicationno bill, email, or phone callfrom P4 Physical Therapy. Plus, my first name is spelled incorrectly on the letter. This situation is very troubling, and I would appreciate clarification.Business Response
Date: 06/26/2025
Thank you for contacting Vengroff Williams, Inc. We are investigating the consumers complaint. We have reached out to the original creditor for verification of the account information. Upon receipt of a response, the documents will be mailed to the address on file. In the meantime, if the consumer has any questions they may reach out to our offices at ************ to speak to an account representative.Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff AT. The consumer receive a letter in the mail saying that he owes $314.82. The letter does not show what company the debt is for. The consumer called the business and could not understand the support person. The consumer wants to know what the debt is for, and what company it is from.Business Response
Date: 06/06/2025
Thank you for contacting Vengroff Williams, Inc.We have investigated the consumer's claim. Documentation regarding the account has been mailed to the address on the file. The consumer may contact the account representative at ************ to discuss the details of the account and the options available.Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a letter in the mail that I owe $400.01 for U-Haul Overtime. This is not my debt. Ive never sourced U-Haul services and this is also addressed to my former last name which has been changed for 5 years.Business Response
Date: 05/19/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vengroff Williams *** is posing as a collection agency for *****. I talked to Uhaul, and they do not employ an outside bill collecting ********** can see on the BBB Website that they have a history of trying to collect bogus, small amounts from ***** customers. (on the order of ************** they are hoping that people won't check, and just pay the relatively small amount. So, they are running a scam. It's a fraud. Ignore any collection notices from them.U-Haul does NOT use an outside collection agency.Business Response
Date: 04/30/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Customer Answer
Date: 04/30/2025
Complaint: 23257388
I am rejecting this response because: This is clearly a case of an attempted fraud. You need to provide me with proof from Uhaul that this was a legitimate claim, instead of fraud on your part.Uhaul does not use outside bill collection agencies. I would consider a communication directly from Uhaul, that I can verify by my contacting Uhaul directly to be sufficient proof. Absent this, I am convinced you are attempting fraud and so should be held accountable, and that the general public should be made aware of your fraudulent business practices.
How do you sleep at night, trying to defraud other people?. You should be ashamed of yourself.
Sincerely,
******* ********Business Response
Date: 05/07/2025
Thank you for contacting Vengroff Williams, Inc., an "A" rated organization by the Better Business Bureau. Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. Please be advised this is not a scam, fraud, or an attempt to harass the consumer. The creditor hired Vengroff Williams, Inc. to assist in collections of a past due bill owed to them. Upon receipt of the consumers dispute, as indicated in the previous response, we have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Customer Answer
Date: 05/08/2025
Complaint: 23257388
I am rejecting this response because: This is clearly a scam. Just agreeing to waive the false charge does not make this okay. Your business model is to put these fake fees out there and hope that people will just pay. This is fraudulent, and across state lines.The BBB should be investigating this, not just letting them off the hook.
Sincerely,
******* ********Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this notice from a Debt Collector dated 1/6/2025 for a total of $36.93. It is for a U-Haul Credit Charge Back. I paid my entire bill to U-Haul. When I received this notice I called U-Haul and they said that I disputed a charge; however, after speaking with my bank they confirmed that there is no record of a dispute ever being filed. U-Haul said that this has already been sent to collection and there is nothing that they can do. I also spoke with the rental location and they confirmed that my bill was paid in full.Business Response
Date: 04/30/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection invoice from Vengroff Williams, *** for a U-Haul credit charge back. The invoice is for $912.81 and has an account #******* and reference #******* associated to it. I have not used a U-Haul or does the invoice indicate where or when the actual rental took place. This appears to be some sort of attempt to falsely collect money that is not owed.Business Response
Date: 04/25/2025
Vengroff Williams has investigated and reviewed the file based on the consumer's dispute. We have closed the file as disputed and returned back to the client. No further recovery efforts will take place from our offices.Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notification stating that I have an unpaid balance for a U-Haul rental. I have not or ever used the U-Hall servicesBusiness Response
Date: 04/21/2025
Thank you for contacting Vengroff Williams, Inc.We have investigated the consumer's claim. Because the dispute alleges fraud, the creditor needs a copy of the police report filed. You may either fax to ************, PDF email to **************************************** or mail to ********************************
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