Business ProfileforAll Phase Pool Remodeling, Inc.

In April of 2019, they were hired to redo my pool and pave the backyard as well as make a walkway from pool deck to the driveway. Everything was good until last year, when I started vacuuming the pool and started noticing that a bunch of pebbles from the pool finish seemed to be in the vacuum bag. After the third time I saw all of the pebbles, and after conferring with my pool place people, I contacted them about the problem. They first said that with most people it turns out to be bad chemical problems. I let them know that my pool place kept records they can see. They said to get back with them when I am ready to move forward, because it was still the middle of summer and I did not want to lose the ability to swim until the cold months. They said that I did not have to save any of the pebbles. When I contacted them before my vacation last September, they would not let me make an appointment unless I was going to be home and told me to call back when I return. Because of many problems I was not able to get back to them until the start of the summer this year. Finally after many calls, they sent someone out to check my claim on July 13th who took pictures and they were suppose to get back to me with a plan. They never called. I called starting at the end of July a few times and was assured they would get back to me when they had a plan. They stopped answering my calls and have not returned any calls. Patches of the finish have come off so there are patches of white against the blue. I have included pictures but I am not computer savvy so it might be hard to see without blowing up the picture. It is harder to clean since I believe the top coating has come off the main coating. The floor is rougher, I find hills and valleys in the pool floor and I recently found a small wire about a staple size sticking out of the coating that I was not able to pull out.