Business Profile

Home Builders

Maronda Homes Inc of Florida

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Complaints

This profile includes complaints for Maronda Homes Inc of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my home in April of 2023. In July 2023 I first reported that my AC was cooling my house to the temperature I had it set to (75, didn't get below 80, even at night). They sent Strada out 4 times withing the first year, for 4 different issues. The final issue was a bad compressor. This is the 3rd summer that I have had issues with my AC running non-stop and being unable to cool my house properly. I change the filter monthly, and maintain the system the way I was instructed. I had another **** company come out a month ago that said my unit was too small for my home and I would have to pay 20,000-25,000 for a new system. I have suspected this was the problem. I emailed Maronda Homes 2 times in the past 2 weeks asking what can be done with no response.
Business Response
Date: 05/28/2025
Maronda Homes will review the complete warranty file and contact this customer on an update on their concerns..
Customer Answer
Date: 05/29/2025

Complaint: 23383579

I am rejecting this response because:
I have not yet been contacted by Maronda Homes, and am waiting to see what their resolution will be.

Sincerely,

****** *****
Business Response
Date: 06/04/2025
We have an appointment set for 6/12 at 10am
Customer Answer
Date: 06/15/2025
******* Homes VP of construction and a **** Suoervisor from Strada came to my house and stayed all day running tests until they were finally able to locate the issue. They confirmed my AC is the correct size for them home, and a micro leak in the coil was causing my issues. They got the part within 2 days and replaced it at no charge and AC is now currently working properly.
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going to buy a house from Maronda Homes when my parents in NC sold their house. I put down $1,500 to hold the house. I was told closing couldn't happen until my parents sold their house, they kept on pressuring me to go to closing at the end of April and my parents are not closing until May 12 or 15th. I canceled the contract and now they are refusing to refund my deposit.
Business Response
Date: 05/02/2025
Maronda Homes is willing to work with this customer; as we do for all our customers. We look forward to discussing his options to close on his new home.
Initial Complaint
Date:04/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed contract 11-4-2024 for purchase of new home. Gave $3,000 deposit. Financing fell through and company is refusing return of deposit
Business Response
Date: 04/21/2025
We are sorry to hear about your financing on the home. We are willing to work with you to find alternate methods to keep with the closing schedule on the home we have built for you. Our contract is clear regarding the retention of deposits when a contract is cancelled after the loan "loan commitment deadline", which is within 30 day of the contract being written. Please reach out to us directly to see about a resolution.
Customer Answer
Date: 04/21/2025

Complaint: 23226130

I am rejecting this response because:
Circumstances are unfortunate and you would think a builder this size would work with you instead, All they are doing is pushing their product /home with no regard to buyer

Sincerely,

Art *********
Business Response
Date: 04/28/2025
We understand that circumstances change and we are sorry these changes have negatively impacted you. However, we are consistent in our adherence to the signed contract in regard to ******* money deposits.
Customer Answer
Date: 04/28/2025

Complaint: 23226130

I am rejecting this response because:
People have Financial circumstances that prevent them from moving forward.
A $3,000 deposit not being returned due to contract is ridiculous. Home will be placed back on the market by builder and they can obtain $40-$50,000 more money, since deposit was placed - many months ago, when prices were lower.
Maronda ****** is very inconsiderate and thoughtless of customer's situation.
No regard for customer

Sincerely,

Art *********
Business Response
Date: 04/30/2025
Good ******,
How to go about resolving this matter? We do not want to get in a back and forth with this Homeowner. We do have to adhere to our contract just as much as the homeowner does. We do understand their are unfortunate circumstances however the contractt is there to proctect both of us.

thank you so much
Initial Complaint
Date:02/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unresolved Issues with Newly Built House We are reaching out regarding ongoing issues with our home, which was built in June 2024. Despite bringing these concerns to their attention multiple times over the past several months, we have yet to receive a proper resolution. The following problems persist: 1. **Plumbing Issues:** The upstairs master bathroom sink and the **** and **** bathroom sink remain clogged. The last upstairs bathroom drains water very slowly. - Prior to the water company shutting off our water due to a leak, we had already reported multiple bathroom leaks. When an inspection was conducted, we were told there were no leaks, despite visible issues. We placed bowls in one of the showers overnight, and by morning, they were nearly full with water. Under the sink cabinets, we noticed water stains, further indicating an unresolved issue. 2. **Structural Issues:** In the downstairs living room, the paint on the top inner corner of one window is peeling. In the master bedroom, there is a noticeable cracked line (approximately 4-6 inches) on the ceiling. 3. **Electrical Issues:** There is no working light in four upstairs rooms, the stairwell, and the master bedroom closet. With some/majority of the working light are dim or flickering. We have not had functioning lights in these areas since August 2024. Despite notifying them multiple times, this issue remains unresolved. Given that these concerns have been ongoing and remain unresolved, we request immediate action to address them properly. We would like them to please provide an update on when repairs will be scheduled, as these issues are significantly impacting our homes livability and may indicate underlying problems that need urgent attention.
Business Response
Date: 02/18/2025
Maronda Homes ************************ has attempted to contact and schedule some of this work. Unfortunately we were not successful in getting into contact with the homeowner. We request the homeowner be available by phone and email so we can schedule any warrantable work covered under 2-10 Warranty Book. The ************************ will be in contact with the homeowner and will re-open the last work order.
Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The warranty doesn't contact or take care of the issues that have been reported. They don't contact me nor they don't answer phone calls and emails. The list of things that have to be fixed, are being are being removed from my list of things that have to be done to my house . This has been a problem since I moved in this hous and the warranty department is the worst to deal with.
Business Response
Date: 02/17/2025
We apologize for any delay from our ************************ or subcontractors. We have reassigned these work orders to new subcontractors to expedite these two open warranty tickets. This work was not considered under warranty but will be completed as courtesy to the homeowner.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Among many issues i faced the biggest one was the information regarding closing costs was inaccurate; I was informed it would be $500, but in reality, it totaled over $6,000 including cash to close and deposits. Despite requesting that they honor the initial agreement of $500 for closing costs, no concessions were made.
Business Response
Date: 01/07/2025
Tell us why here...Maronda Homes follows each buyer's specific contract terms and financial approved loan conditions. All buyers, including this one; are required to review and sign the contract which specifically lists everything including sales price, options, closing cost assistance during the home purchase process.

Customer Answer
Date: 01/07/2025

Complaint: 22712520

I am rejecting this response because:
Thank you for your response, Maronda Homes. Although the contract may have outlined financial obligations and contributions, the actual cost to close was not disclosed until after I had signed the contract and submitted my deposit, effectively locking me into the agreement. Before signing, I was explicitly informed that the closing costs would be $500, which significantly influenced my decision to move forward. Based on this information, there was no way for me to know that the $500 estimate was inaccurate, nor did I have any reason to doubt its accuracy, as it was assured by your sales advisor. When I later discovered that the actual costs exceeded $6,000, including cash to close and deposits, I immediately informed my agent. However, when my agent reached out to address this matter, there was no accountability on your end. Instead, I was essentially told, sorry, but it is what it is. This response demonstrates poor business practices and created an unexpected financial burden for me.

Sincerely,

****** ******
Business Response
Date: 01/22/2025
The contract specifically states any closing cost contribution from the "seller" Maronda Homes. The buyer's obligation (prior to contract) is required to receive a pre approved conditional loan by a lender who lists out all conditions, terms, and estimated closing costs etc. The contract that both parties signed, and buyers' loan approval letter; states all the conditions and terms in written documentation. A signed contract by both seller and buyer avoids any ambiguity or perceived agreement outside written contract.
Customer Answer
Date: 01/23/2025

Complaint: 22712520

I am rejecting this response because:
Thank you for your response. Again as a buyer with limited understanding of the process, i relied upon your agent in good faith to provide accurate information which he did not. This is a clear violation of ethical practice of a realor whether intentional or not. Your reliance on the signed contract to dismiss these concerns does not absolve Maronda Homes of the responsibility to ensure its agents provide accurate and consistent information before contracts are signed. Regardless of what the contract states, your representatives assurances created reasonable expectations that were not honored. Yes the contract and loan approval process outlined all terms and conditions. However, i was not provided the information of the loan officer until after the sales contract was already signed, and the deposit was already sent. Again leaving me with no way to know he was not telling me correctly what the closing would cost. By the point of receiving the closing disclosure, it was no longer feasible for me to renegotiate or walk away without incurring significant penalties, effectively removing my ability to make an informed decision. While I acknowledge the terms of the contract, it is important to acknowledge that the initial misrepresentation undermines ethical practices in this process. I hope we can come to a fair resolution to address this oversight.
Thank you for your attention to this matter. I look forward to your response.

Sincerely,

****** ******
Business Response
Date: 02/06/2025
Thank you for sharing your thoughts and experience regarding your home purchase. A binding contract signed by both buyer and seller will avoid any confusion, perceptions, notions, and expectations including implied or interpreted by both parties. I am not sure how you were able to get loan prequalification with a mortgage lender without his/her contact information. All mortgage loan applications have to be applied by the buyer directly and are confidential. The loan conditions and terms including closing cost are provided to the buyer for pre-approval qualification prior to any contract signed. This is a standard procedure in all industries required to obtain a loan prior to a major purchase of a home or car etc.
Customer Answer
Date: 02/06/2025

Complaint: 22712520

I am rejecting this response because:
This is just not true I was not pre approved by your preferred lender before the signing of the contract. The contract and deposit request were both sent before being pre approved by your lender. Not meeting what you admit to being "standard procedure" so why are your staff not following "standard procesure"? On 10/8 contract sent to me by your selling agent. On 10/9 I signed the contract and mobile deposit sent of 1250$ locking me into the contract. On 10/10 deposit cleared from bank account. On 10/12 mortgage application sent to preferred lender. So please tell me how I could know the total to close ($500) which your sales agent assured was accurate would not be correct when I was not pre approved by your lender until after signing. This leading to the confusion of actual closing cost. Yes the contract outlined how much will be contributed to closing. However there was no way for me to know i was being given the wrong information by your sales agent as your self proclaimed "standard practice" was not followed. Attached will be emails showing the dates each item was recieved from your staff to back up my claims.

Sincerely,

****** ******
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Closed May 20,2024.Maronda's biggest error is our sod, or lack of it. Our sod was installed prior to April 29, 2024 (dated photo). We closed on May 20. Between April 29 and approximately May 13 there was no water supply connected to the house and there was no measurable rain (verifiable) during this time. We visited the home often during construction and have a photo timeline of the poor condition of the sod before closing. The sod was dead on arrival to the house and was not watered for several weeks in the hot Florida sun and our yard looks like ****.On our final walk thru before closing our then PM, *** (who departed ways w/Maronda after we closed) showed us a Maronda document we were to sign acknowledging Maronda was not responsible for the sod. ***, in front of *** (who was replacing ***) held the document and tore it up saying he wouldn't let us sign it.****** visited our house in early July and acknowledged all the 13 items on our original list of defects, specifically the sod. I have several emails from Maronda informing us that they will not even discuss the sod situation. I have asked multiple times via email for a phone call to discuss my concerns and they refuse to acknowledge the fact that I even asked for the call.Another outstanding issue is the oven exhaust vent. As we visited the house frequently we observed the process of Maronda attempting to hide the exhaust vent with a makeshift plywood cover which was then painted. The paint fell off the plywood since the plywood was not sanded or primed. You have sent 3 different companies to fix this issue and it still looks terrible. On the final walk-thru it was noted the weather strip on the front door was damaged. There is an obvious void under the door which allows small lizards and wind noise to come through. Ive been told multiple times that a Maronda person would fix it when they came out. Well, there hasnt been a Maronda representative step foot on the property since July.
Business Response
Date: 12/13/2024
We apologize for the inconvenience. We will have our warranty team reach out to get your concerns addressed as quickly as possible.
Customer Answer
Date: 12/15/2024

Complaint: 22667501

I am rejecting this response because:
I am skeptical of Maronda's response to contact me regarding this complaint. There are many emails which indicate Maronda has not followed through with their prior commitments. This complaint should remain active until Maronda corrects this situation.

Sincerely,

**** ******
Business Response
Date: 01/16/2025
We understand your frustration and our Warranty Team is working with you to complete the last few items. Our team is dedicated to ensuring that your concerns are resolved as quickly as possible.
Customer Answer
Date: 01/19/2025

Complaint: 22667501

I am rejecting this response because: Although Maronda contacted me there has been no actions taken to resolve the issues. I continue to receive the same message "we're trying to get it scheduled". I can not close this case until Maronda has taken appropriate actions.

Sincerely,

**** ******
Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** ******* was out to my home several times during my warranty period. I asked for several fixes during our walkthrough. ****** stated he would submit the work orders and have the issues addressed. I have every text message communication between us stating this. I heard nothing but I am sorry for several months when it came to fixing the issues with the home. I sent an email on 12/06/2024 requesting a response as to why it has taken several months to complete the repairs. Their (****** ****** out of the ************* response was there was nothing on record and my warranty has expired. My expectation is for them to fix what they said they would fix in a timely manner. I have uploaded a text message from ****** ******* at Maronda Homes for review.
Business Response
Date: 12/12/2024
We apologize for the delays. We will reach out to address and complete any outstanding issues
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is new construction; the house was not done as it should have been, there are items on the punchlist since December. We closed with the promise and understanding that the repairs would be made and everything would be as we expected it to be. Never happened. Everytime someone comes out they have no work order to know what they are doing, they need to ask why they are there, some does not speak english nor do they understand english, their managers are not present to help them or view their work, it is all subpar work. Further the management and team are unprofessional, rude, and ignorant, and violate the disability act with their handling of their customers. They provided brochures of beautiful meticulous houses and construction, they claimed upgraded appliances, tile, fixtures, etc. They gave us almost the same model home including fixtures and appliances that is selling in another location for only $300K and charged us almost 1M or higher more. Sure the location is better but the house is still only $300K. If you are buying a home for 1M you expect a house and workmanship worthy of 1M; not only is the house not worth what they claim, but the materials are not worth what they offered, and the appliances are not worthy of a house of this price and the people we have to deal with for our work orders certainly not worthy of a house at this price point. The work is horrendously sloppy and they just do not care. We have tried to be reasonable and they want to blame me for their not being able to get the work done properly. I have over 35 years of construction so I do know what I am talking about. They do not want to listen to their customers. Their motto all along has been "well you cannot always get what you want" OR "it does not work that way." They sure did not mention that when they were taking our money. Once you close Horrible builders, management, and people. Read the reviews and heed the warnings.
Business Response
Date: 10/17/2024
We appreciate the feedback. We have received communication from the homeowner and have been in contact. All warrantable items are being addressed. This home was built to the same standards and with the same materials/appliances as the model home that was demonstrated at time of purchase
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/9/2024, water started coming into our living room and den through the floor during the storm. There was no water in the windows or wall. It is all coming from the foundation. My husband contacted the Maronda who told us to contact warranty. They told us it's due to a catastrophic event and we need to pay $250 to get it looked at. It was absolutely NOT from the storm. There was no water coming in the windows, walls, or doors. This is due to crappy work on the foundation. There are at least 3 others in my neighborhood who also have a Maronda Home built in the last 3 years. We all have the exact same issue. So it is a Maronda issue with their foundation. This needs to be repaired and we are not responsible for paying any deductible.
Business Response
Date: 10/15/2024
Maronda Homes warranty department has reviewed this warranty file and we found no reported warranty items related to water intrusion during the 2 1/2 years of homeowner occupation. Any water intrusion caused by wind driven rain and/or heavy rainfall that was caused by natural disasters such as hurricanes; the homeowners will have to go through their homeowner insurance. This is explained extensively in the homeowner warranty book, and this is industry standard for all homebuilding contractors.

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Maronda Homes Inc of Florida is NOT a BBB Accredited Business.