Complaints

This profile includes complaints for Digistore24 Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Digistore24 Inc

  360 Central Ave STE 800 Saint Petersburg, FL 33701-3984

• 

  Digistore24 Inc

  37 Inverness Dr E STE 100 Englewood, CO 80112-5412

• 

  Digistore24 Inc

  PO Box 6914 Brandon, FL 33508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was ordering a legitimate Lost Remedies book from what I thought a legitimate author ************ post. But now I see its a scam to keep you in this look where they am charge you for digital copies and its not the author at all. The hard cover book is not from Author as advertised nor are the additional Bundles of digital they ******* you into buying. Its all a scam To get hundreds of shoppers money.

  Business Response

  Date: 04/24/2023

  April 24, 2023
  

  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID: ******** - *******************
  

  Hi ****,
  

  It appears that we have not received the first notice and we apologize for the late response. We strive to provide timely and accurate resolution to all concerns raised. We thank the BBB for giving us this chance to respond to ************** concerns. 
  

  By way of background, Digistore24 is an online sales platform that offers direct-to-consumer e-commerce retailers an integrated online store to market and sell their products and services including digital products, health and beauty products, dietary supplements, among other products. Digistore24 refers to these direct-to-consumer e-commerce retailers, its clients, as "vendors." One of Digistore24's clients or vendors is GlobalBro, the seller of The Lost Book Of Herbal Remedies among other products. 
  

  Our records indicate that that ************** purchased the following products on April 3, 2023:
  

  Order ID 73FUPWEL The Lost Book Of Herbal Remedies Physical Book for $99.62
  Order ID ********* The Lost Books Bundle $83.74
  Order ID ********* Medical Preparedness Package for $51.94
  Order ID ********* Easy Cellar for $30.74
  

  These products are very popular on Digistore24 and are as described. We assure you and all our customers that each product goes through a comprehensive quality and compliance review before we sell it. We also monitor the products. 
  

  Going back to ************** purchases, order 73FUPWEL is a physical book while the rest are downloadable or digital products sent to her email address ************************ upon purchase. 
  

  Our customers have the option to buy additional products as part of the purchase flow.  ************ purchased Order ID 73FUPWEL as the main product while orders 73FUPWEL1, 73FUPWEL2 and 73FUPWEL3 are upsells or additional offers.
  

  She had the opportunity to say No to the additional offers. Each customer receives an order confirmation email within a short moment after placing the order, confirming the amount, product name, contact info, etc. In this case, she received four emails confirming each purchase.
  

  We also found that ************ has been in contact with our customer support since April 4, 2023 to request refunds for all four products. These were completed on April 6, 2023 (see attached screenshot of proof of refunds). 
  

  Digistore24 proudly shares the BBB's mission to promote truth in advertising and customer satisfaction. We are aware that we must closely examine our vendors' practices and must also do a much better job in thoughtfully responding to any BBB customer complaints - although we expect these to be few and far between. 
  

  To address ************** complaint about our vendors misleading information about the books, may we request her copies or screenshots of the advertisement showing the legitimate author and one showing a different author of the same book, The Lost Remedies. We understand that this is a serious matter that needs to be looked into. We are one with her in resolving this as soon as possible.  
  

  Moving forward, we trust that the BBB will have no future concerns with Digistore24 or its vendors and that the very positive record of customer satisfaction will only continue.
  

  I hope we were able to address ************** concerns. If she has additional questions or concerns, she may contact us via email at *********************************** or phone **************** anytime and we are always available to assist her. 
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19904598
  
  I am rejecting this response because:
  Inaccuracy and scam 

  this review captures serious  concerns inaccurate and scam 

  *************************************************************

  Including .About the Author
  According to page one of the book, The Lost Books of Remedies is edited and written by ***************************, PhD, and copyrighted by ************************ 
  On the cover of the book, it's credited to ****** and ******, but as I noted in our review of The Lost Ways, ****** is a fictional character made up by a marketing team.

  .The Lost Book of Herbal Remedies does not identify the **** zone where the plants grow. There is no bibliography or reference section, so we have no source materials for the text. The book has thin pages, and reviews on amazon note some books had missing pages.

  My biggest issue with the book is inaccurate information. 
  The first and most important rule that I learned about foraging wild plants is to make sure to correctly identify the plant.Misidentification could be deadly if you mistake a toxic plant for a non-toxic lookalike.
  They claim the leaves and stalks of burdock are good raw or cooked. This is not correct. Here's a better description from The Forager's Harvest by *************************
  

  Watch out for Contraindications and Drug Interactions
  While the book focuses on how well herbal remedies work, there's little information on when they shouldn't be used. Some of these herbs have drug interactions, or are not recommended for those with certain conditions.

  The advertising for The Lost Book of Herbal Remedies goes on at length about finding your inner doctor and how safe and simple it is to use herbs. Herbs are great, but if you want to use them like medicine, you need to treat them like medicine. and refer to reputable resources but this boon it digital video. 
  

   

  The i accuracy  digital content is over priced and someone could ****** to get misleading nfo.

  I continue  to stand by a BBB claim to ban as this is a scam and not in best interest of consumer to purchase any materials falsely advertised all  really just looking to take $$$$$. 

  Sincerely,
  
  *******************

  Business Response

  Date: 04/28/2023

  April 28, 2023
  

  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID: ******** - *******************
  

  Hi ****,
  

  Thank you for the update on this. We  take pride in the integrity of our business and what we stand for. We are sorry that ************ feels that way. 
  In our pursuit of promoting truth in advertising satisfaction, we are closely working with each of our product sellers. We have forwarded ************** message to them so they can go over and answer her claims. It does not end there. We will also monitor our vendors' practices and how they conduct their businesses.
  

  Also as we have indicated in our last response, we would like to request for actual copies or screenshots of the advertisement showing the legitimate author and one showing a different author of the same book, The Lost Remedies. These are key evidence or proof to support her complaints. Once we have these copies, we will forward them to the product seller so they can personally address them one by one as soon as possible.
  

  ************ can also get in touch with the vendor directly via ************************* I am confident they will be eager to answer any questions and concerns she may have about their products.
  Of course, she can always reach out to us at *********************************** or phone **************** anytime.
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

• Initial Complaint

  Date:04/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/19/2023 rec'd product i did not order from this company Digistore24. An order was placed on 2/21 with Dermaprogenix which was legitimate. But i was additionally billed for additional items from Digistore24/dermaprog for$126.85 and Digistore24/derma for $32.24 which were not purchased. I would like a refund for this order. I was sent product which I am willing to return.

  Business Response

  Date: 04/20/2023

  April 20, 2023
  

  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau

  
  RE: Complaint ID: ******** - ***************************
  

  Hi ****,
  

  We understand that **************** wishes to return her order for  refund and we are sorry to hear about the difficulties she has had in getting this done. We would like to assure **************** that customer satisfaction is very important to us. We strive to provide timely and accurate resolution to all concerns raised. We thank the BBB for giving us this chance to respond to her concerns. 
  

  To give a background, Digistore24 is an online sales platform that offers direct-to-consumer e-commerce retailers an integrated online store to market and sell their products and services. Digistore24 refers to these direct-to-consumer e-commerce retailers, its clients, as "vendors." Digistore24's vendors market and sell a wide range of products and services, including digital products, health and beauty products, dietary supplements, among other products. One of Digistore24's clients or vendors is DermaProGenix.
  

  The top most part of DermaProGenixs Sales Page shows Digistore24s secure order logo (see attached screenshot). This is the link to their Sales Page: ********************************

  After confirming the order and submitting the payment, the vendors Thank You Page acknowledges the customers purchase from DermaProGenix with Digistore24. It also mentions that in their bank statement will reflect a charge from Digistore24 (see attached screenshot).
  
  Also as part of our online ordering process, a summary of the product together with its amount are shown before confirming the purchase during checkout. This way, our customers will have time to review their order and make appropriate changes before submitting their payments.
  

  Moving forward, our records show that **************** purchased two different products on February 18, 2023 (see attached invoices):

  
  Order ID ******** for DermaProGenix Buy 1 Get 1 amounting to $126.85
  Order ID ********* for Eye Renewal amounting to $32.24
  
  We are always available to help our customers if they have concerns about their orders. Thats why our Helpdesk email address is included in every purchase confirmation email where they can always contact us for assistance.
  

  We have checked our customer support records and did not find any emails from **************** to let us know of her concerns or request refund (see screenshot of Helpdesk search using her email address ********************* regarding her orders.
  
  However, we received notice from her financial institution on April 5, 2023 that **************** filed a dispute inquiry with them and so her order 62MZEAHW1 was refunded. We have not received any communication about the other purchase, order 62MZEAHW.
  

  Nevertheless, we went ahead and refunded this order today. The funds should be reflected in her account within one to 10 business days. She can keep the products or dispose of them as appropriate. 
  
  I hope we were able to address Ms. ******* concerns to her satisfaction. If she has additional questions or concerns, she may contact us via email at *********************************** or phone **************** anytime and we are always available to assist her. 
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB Staff - lj Consumer is a senior. Company made two unauthorized charges on his PayPal account of $313.85 and $39.50. His account was charged on March 11, 2023. Consumer contacted PayPal. The amount was refunded to his account. PayPal stopped the transaction. The consumer is receiving threatening collection email from the company trying to collect $353.35.

  Business Response

  Date: 04/04/2023

  April 04, 2022
  

   

  ATTENTION: *********************************
  

  Trade Practice Specialist
  Better Business Bureau
  

   

  RE: Complaint ID: ******** - ***********************
  

   

  Hi ****,
  

  Thank you for giving us the opportunity to respond to **************** concerns about the collection emails he has been receiving. 
  

  I can confirm that ************** purchased the products Food Freedom (Order ID ********* for $39.50 and 6 Bottles Emergency Essentials (Order ID ********** for $313.85 on March 10, 2023. 
  

  However, he filed claims with PayPal for both orders on March 11, 2023. Filing a claim or dispute is not a proper way for refunding an order. Our records show that we have not received any previous emails from ****************** email address ************************** therefore, he received payment reminders from us for both purchases. 
  

  Upon further checking, PayPal decided the claim for order J7YCT9ZE in our favor on March 21, 2023. Meanwhile, the case for order J7YCT9ZE1 is still pending PayPals resolution. If ************** would like to know the status of his claim for this purchase, he can always contact PayPal. 
  

  It is not our intention to threaten or cause any undue stress to him. I can assure you and ************** that further payment reminders or notifications for these orders were already stopped. 
  

  In addition, ************** can easily unsubscribe from our newsletter anytime by clicking the unsubscribe link in the bottom of an email he received from us. This is the fastest way to ensure that he does not receive any further emails from our team.
  

  I have also added his email address to a do not email list that gets updated each week. If for any reason he receives emails in the future, please notify us so that we can resolve the issue.
  

  I hope we were able to address **************** concerns to his satisfaction. We are always available to assist him if he has additional questions or concerns. He may contact us via email at *********************************** or phone **************** anytime.  
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered they're Tupi Tea 3 bottles on the 20 Feb 2023. I can't find the same page I ordered from but distincly remember it saying free shipping but when I get bill it says ***** shipping,. I did not agree to this in any way shape or form. I want this shipping charges removed and return my monies or cancel all together and return my monies. They do not answer any of my emails whatsoever so this is my only recourse.****

  Business Response

  Date: 02/28/2023

  February 28, 2023

  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID: ******** - *******************
  

  Hi ****,
  

  Thank you for giving us the opportunity to respond to Mr. ****** concern about the shipping fee on his recent order. I would like to help resolve this matter.
  

  I can confirm that ************** purchased 3 bottles of TupaTea for $177.00 with shipping fee and handling fee of $19.99. The total invoice amount is $196.99. I have also checked and the shipping fee is waived for every purchase of 3 bottles of the product. 
  

  We are sorry for any inconvenience this has caused **************. I have gone ahead and refunded today the cost of the shipping fee (see attached proof of refund).  The fund should be reflected in his bank account within 5 to 10 business days. 
  

  I hope we were able to address **************** concern to his satisfaction. If he has additional questions or concerns, he may contact us via email at *********************************** or phone **************** anytime.  We are always available to assist him. 
  

  Please advise if there is anything else we can assist with.
  

   

  Sincerely,

  
  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Commission Hero by *****************************. I immediately wrote to the product provider and asked them to change the email address I used to purchase. I also asked them for a refund. I was unable to move past a long screen of (28 pages) of Terms and Conditions. There was an "Accept" button that was greyed out and I was not able to click it to access the course. In the Terms and Conditions on that initial page there are 2 times where it says if you want a refund, you can ask for one by contacting support of the product provider. I wrote in several times and was told "no, end of discussion." The Terms and Conditions of the product owner state that a refund is allowed but they still said no. I then wrote to Digistore customer service for help, telling them I can't access the course and the product provider is not honoring their own Terms and Conditions. Digistore **************** also told me they will not give me a refund and refused to return my money. The Terms and Conditions of the product provider say the following: "Refund policy is stated as such: The goal of Commission Hero PRO is to create a longterm business by using the power of affiliate marketing. 30 day refund from date of purchase can only be refunded within the first 30 days from date of purchase."and also Course purchased date is May 17, 2020 - present: Refund policy is stated as such: The goal of Commission Hero is to create a long term business by using the power of affiliate marketing. 14 day refund from date of purchase can only be refunded within the first 14 days from date of purchase, as long as the member has not accessed the members platform and/or training materials and/or *************** Requests may be submitted to [email protected] would like a full refund as stated is possible in the Terms and Conditions. I still cannot access the product and the course provider is not honoring the Terms and Conditions to allow me a refund.

  Business Response

  Date: 01/04/2023

  January 04, 2022

  
  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID: ******** - *********************
  

   

  Hi ****,
  

  We are sorry if we have not responded earlier, we must have missed the first message. We appreciate being given the chance to respond to ****************** concerns. 
  

  I can confirm that **************** purchased the digital product Commission Hero - 1 Pay under Order ID ******** for ************* attached order confirmation). 
  

  This product has been successfully sent to her email address ********************** upon her purchase and that she has visited them with her IP address as shown in the attached screenshots of successful access with her IP address.
  

  We have checked our customer support records and found that **************** initially contacted us on December 28, 2022 to cancel her order for refund. The vendor explained on December 29, 2022 that the product is non-refundable as explained in their Cancellation/Refund Policy.
  

  **************** contacted us again on January 4, 2023 to change her email address as her username at login. The vendor explained to her that once the purchase is made, they are not able to edit it anymore (see screenshots of our Helpdesk email communication with ****************).
  

  The vendors Cancellation/Refund Policy is found here: *******************************************;
  

  Nevertheless, we are willing to help her in resolving her concern so we have gone ahead and refunded her for the purchase.  The fund should be reflected in her account within 5 to 10 business days. 
  

  I hope we were able to address ****************** concerns to her satisfaction. If she has additional questions or concerns, she may contact us via email at *********************************** or phone **************** anytime.  We are always available to assist her. 
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24

  
  

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for reaching out to me. I did hear back from the seller of the product and they were able to resolve my problem, so I am ready to cancel my case, or close it, whatever you need to do. 
  
  Thank you for your help and please let me know if you need anything else from me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 20 November, 2022 I ordered a book SMART BLOOD SUGAR on line using PayPal. I received immediate response with the following information; Details of your order:Order *********** Product ********* Amount:One time $40.23 Payment method:PayPal Date:11/20/2022 Email:*************************** First name:**** Last name:******** Street/Number:3652 ************************************* City:******** ******** ZIP Code:37190 Country:************* Phone:************ Invoice no: ********us Order no: DWYVPH67 Customer no: ********* I also received email from Dr. ******* wait following information We will mail your copy of Smart Blood Sugar to the address you provided. Due to current events, please allow 2-3 business days for processing your order in our ***** fulfillment center. Orders will arrive 5-8 business days after shipment.On December 5, I called phone number provide and registered complaint that I have not received book and things was looking like a scam operation to me. It was explained that the time frame was in business days and I said do the math. I was then told that I should have book by the end of the week and I said if I do not I will register a complaint with BBB as my feelings that it is a scam operation. They had no problem receiving my money and product should have been mailed the next day. Today is 14 December and I have not received item ordered

  Business Response

  Date: 12/20/2022

  December 20, 2022

  
  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau

  
  RE: Complaint ID#: ******** - **********************;
  

  Hi ****,

  I understand that ******************** is looking forward to receiving his order and we are truly sorry for the delay. We thank the BBB for giving us this chance to respond to his concerns. 
  I can confirm that ******************** purchased the Smart Blood Sugar for $40.23 on November 20, 2022 (see attached invoice).  The product is shipped within the next 48 business hours after the order is placed. 
  

  We asked the vendor about the orders status. According to them, this order has not shipped due to the *** and WMS transition preventing the order from being shipped in a timely manner (see attached email from the vendor). 
  

  In view of this, we would like to offer ******************** a refund if he chooses to cancel the order. If he still wants to receive the product, let us know so we can advise the vendor . 
  

  If ******************** has additional questions or concerns, he may contact us via email at *********************************** and he can address it to me. He may also call us at **************** anytime.  We are always available to assist him.
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18572015
  
  I am rejecting this response because:
  When I called them on Monday, December  they said I should have the book by the end of the week, I said it at It was looking a whole lot like a scam operation and if I did not receive the book by the end of the week I would report their poor service to BBB.  Never did I indicate that I did not want the book.  I now feel that I want a refund due to their extremely bad customer service.

  Sincerely,
  
  *************************

  Business Response

  Date: 12/22/2022

  December 22, 2022

  
  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID#: ******** - **********************;
  

  Hi ****,
  

  We appreciate the update on Mr. ********* concern. I do understand where he is coming from and we are truly sorry for the inconvenience this has caused him. 

  Per vendors last update, all their shipments from November 1st to current are shipping only periodically. Currently, they are experiencing a four-week backlog of fulfillments.

  We would like to resolve this issue by issuing a refund as ******************** had indicated (see attached proof of refund). The fund should be reflected in his account within 5 to 10 business days. 
  

  ******************** may contact us anytime via email at *********************************** or call us at **************** if he has further concerns.  We are always available to address whatever concerns he may have. 
  

  Please advise if there is any additional information we can provide.
  

   Sincerely,

   

  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still feel that product should be mailed within one business day of receiving payment, no excuses are acceptable.  Companies should never be allowed to receive money for an item and not shipped in over a month.  I wish BBB to monitor poor business practices as these to safe guard customers buying on line.  Pay pal should hold money until delivery is made.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertising ! Says Book and ends up Digital,,, Spam email from then on !!!!!!!!!! LOW RENT COMPANY !

  Business Response

  Date: 11/30/2022

  His order comes in both a physical book and a digital version. Upon placing the order, we sent him the Digital version ahead via email and the physical book is shipped within 48hrs. The physical book has already been shipped and deliver as per *** Tracking https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9241990185922518254190
  
  I guess this customer can't read. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your site is shi#. I can't even get my complaint done!!!!!; I try but your stupid techies can't write!!!! This site keeps wiping out what I type. Who do I report you to?!?!? This is my 4th time to attempt to write a complaint about DigiStore.

  Business Response

  Date: 11/23/2022

  November 23, 2022

  
  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID#: ******** - ***************************
  

  Hi ****,
  

  We appreciate this update from ********************. Just like her, we would like to have this issue resolved as soon as possible.
  However, as we have been requesting, we need a copy of her bank statement showing the successful payment made to Digistore24. 

  
  

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to Googlix that was supposed to provide a automated system to make money online. After purchasing three packages that were supposed to provide an automated cash system I have yet to see any profit or any way to use the system without having you purchase more packages. I purchased and signed up or on March 31st of this year I paid around $70 total between the three packages and have contacted customer support about issues of not being able to use the system without purchasing more packages and they have consistently said that there are ways to use the system to make money without having to spend more. But I have yet to find any way around purchasing or packages to do anything with the system so that being said I asked them for a refund and they consistently are replying that they do not do refunds for people who do not use the system. But how am I going to use the system when I can't afford to buy any more packages?

  Business Response

  Date: 11/10/2022

  November 10, 2022

  
  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau
  

  RE: Complaint ID: ******** - ***********************************

  Hi ****,
  

  Thank you for letting us know about Mr. ************ concerns about the charges on his account. We know this is important and I would like to help resolve this for him.
  Our Helpdesk email address is included in our purchase confirmation email where customers can contact us regarding their orders. We have checked our customer support records and did not find any emails from the customers email address ********************* (see attached screenshot).
  
  Unfortunately, we were unable to find the orders he mentioned dated March 31, 2022 amounting to $9.95 and $47.00. We are very much eager to address ************************** with his request for refund. For us to do so, I would like to request him to send us his corresponding Digistore24 Order IDs with the charges he is referring to. 

  The order ID is in the lower part of his order confirmation email under the heading "Order Details". The subject of the email was: "Order successful / access". 
  

  He can also find his order ID through this link: https://www.digistore24.com/find_my_order.
  
  If he cannot find his Order IDs, we request for the email address and full name under which the purchase was completed. Kindly also send us a copy of his bank statement showing the payments made to Digistore24. ************************** may attach this information in the form of a screenshot or a PDF document. 
  

  We assure him that as soon as he sends us the Order IDs, email address and full name linked to the orders or a copy of his bank statement with the buyer's name and email address, we will look into his request.
  

  If ************************** has questions or further concerns, we are always available to assist him. He may contact us via email at *********************************** or phone **************** anytime.
  

  Please advise if there is any additional information we can provide.
  

   

  Sincerely,
  

  *******************
  Digistore24
  

  
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three products purchased October 3, 2022 Digistore24 Inc.Payment Transaction ID: ***************** $9.00 Transaction ID: ***************** $97.00 Transaction ID: ***************** $127.00 PayPal reference information This is a video training course.The company offers a 30-day money back guarantee.I found out the instructor speaks with an accent and I could not understand this person. I'm hearing impaired. I asked for closed caption or some other option. Support ignored what I said like my problem didn't exist. (I can send emails what I was sent from the company.) The support office ignores my request for a complete refund.

  Business Response

  Date: 10/18/2022

  October 19, 2022

  ATTENTION: *********************************
  Trade Practice Specialist
  Better Business Bureau

  RE: Complaint ID: ******** - *********************

  Hi ****,

  We are sorry to hear that ****************** was not able to fully utilize the products he had purchased and that he was not able to receive the assistance he requested. Customer feedback is very important to us because it helps us to constantly improve our products and service. Id be more than happy to address Mr. ******** concerns. 

  Our records show that he purchased three digital products on October 3, 2022:
  

  Order ID ******** 
  Main - Profit Master Key System for $9.00
  
  Order ID ********* 
  UP1 - Instant Traffic Vault for $97.00
  

  Order ID *********
  UP2 - Franchise Rights for $127.00
  

  Our customers can contact us anytime if they have questions, concerns or issues with their orders. I checked our customer support records and found that ****************** reached out to us on October 4th. He mentioned that he was not able to find the three (3) products he purchased (order IDs HEPDM7YR, HEPDM7YR1 and HEPDM7YR2). Our colleague provided him with a link to access his invoice where he can download his purchase (see attached email communication).
  
  We are just disappointed that ****************** went directly to the BBB to file a complaint. We could have easily helped him resolve his concerns. Based on his email, it appears that he did not request any refund. He never contacted us again after our response on October 4th so we were not aware about the problems he had with the products. 
  

  Nevertheless we went ahead and refunded ****************** for his three orders (see attached proof of refunds).  The funds should be reflected in his bank account within 5 to 10 business days.
  
  If ****************** has additional questions or concerns, we want to assure him that he can always contact us anytime. Our email address is *********************************** and our phone number is ****************.  
  

  Please advise if there is any additional information we can provide.
  

  Sincerely,
  

  *******************
  Digistore24
  

  
  

  Customer Answer

  Date: 10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************