ComplaintsforDigistore24 Inc

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Initial Complaint
03/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Inv #REESKJ7N-5 dated 1/27/24 have never received product. Have tried 3 separate email addresses which did not go through. Could not find a telephone #. Would like charges credited back or missing product.
Business response
03/24/2024
March 24, 2024

*********************************
Business Development Specialist
Better Business Bureau

RE: Complaint ID: ******** - *******************

Hi ****,
I am sorry to learn that **************** has not received her order and for the difficulties she had in getting this resolved via email. I would like to assure her that we will coordinate with the vendor to investigate on this matter.
As we always inform and assure our customers, our Helpdesk email address is ************************************ This is included in the purchase confirmation email we send where customers can always contact us if they have questions, concerns or issues with their order. Meanwhile, our phone number is **************** and she can contact us anytime for assistance.
We would like to make this right for **************** so we have gone ahead and refunded the order (REESKJ7N) today. This is amounting to $49.86. The fund should be reflected in her account within 5 to 10 business days (see attached proof of refund).
If **************** has additional questions or concerns, she can always contact us at the above email address or reach us by phone. We have a team of capable and reliable customer service specialists to assist her.
Please advise if there is any additional information we can provide.
Sincerely,

*******************
Digistore24

Customer response
03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company has been issued a cease and desist notice per both ******** and ** Anti-Spam laws. A order they ignored.Per international law they are responsible for the conduct of their advertising partners. Partners who stole my e-mail to promote their product.
Business response
03/14/2024
March 14, 2024

ATTENTION: *********************************

Trade Practice Specialist
Better Business Bureau
RE: Complaint ID ******** - *****************
Hi ****,
I can empathize with ************** displeasure about the unsolicited emails she has been receiving. We appreciate being able to respond to this matter.
Digistore24 is an online platform that retailers use to facilitate the checkout process. Digistore24 does not conduct any email advertising and does not facilitate nor initiate emails for retailers that use our services.
Our retailers use Digistore24s logo to connote that it uses our services to facilitate the checkout process. However it does not, in any way, demonstrate that Digistore24 is responsible for any advertising activities. Our retailers are entirely separate and independent companies over which Digistore24 has no agency or control.
However, if ************ receives newsletters from Digistore24, she can easily unsubscribe anytime by clicking the unsubscribe link in the bottom of the email. This is the fastest way to ensure that she does not receive any further emails from our team. I have also added her email to a do not email list that gets updated each week.
We deeply apologize for any inconvenience this may have caused **************. If she has any other concerns or questions, she may contact us via email at ************************************ She may also call us at **************** anytime. We are always available to assist her.
Kindly let us know if there is any additional information we can provide.

Sincerely,

*******************
Digistore24

Customer response
03/14/2024

Complaint: 21408751

I am rejecting this response because:

Where do I start?

Let's see, I am ********************* point #1.

I cite paragraph #5 of the cease and desist notice, "I am aware of the unsubscribe link, but given the illegal means used to obtain my email address, as far as I am concerned, it does not work. Failure to comply with this Cease and Desist Notice will result in me contacting the appropriate authorities regarding this matter."
Hopefully this clears matters up.

Sincerely,

********************
Business response
03/24/2024
March 24, 2024

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ******** - *****************

Hi ****,
Thank you for the update. I sincerely apologize to ************ for the confusion regarding his name.
We want to resolve this matter amicably with him. We would like to know from whom specifically did he receive the unsolicited emails. If he can give us the link or screenshot of the promotional email or name of the vendor it would be greatly appreciated. This will help us pinpoint the sender of the promotional emails he has been receiving.
Again, we deeply apologize for the trouble this has caused ************. Our email address *********************************** and phone number **************** are always available. Dont hesitate to contact us anytime.
Please let us know if if you need any further information.

Sincerely,
*******************
Digistore24

Customer response
03/26/2024

Complaint: 21408751

I am rejecting this response because:

I have been in touch recently via the company's e-mail address.

They don't want to address the problem! Even as it grows worse every day.

For the record they are not just getting screen shots, but the original e-mails, e-mails that lack an unsubscribe link per both ******** and US Anti-Spam Laws.

I am appalled by how incompetent their help desk is.

Sincerely,

********************
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We order five 24K rose dip in gold with certificate of authenticity. This was paid and order on 12/13/2023 we got one rose in Feb no certificate of authenticity was included. We have been in contact this company several times asking for a refund and offering to send back the one rose that we did get. Nothing has been done by this company and ****************** with them have stopped.
Business response
03/14/2024
March 14, 2024

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau
RE: Complaint ID ******** - ***********************

Hi ****,
Thank you for giving us the opportunity to respond to ******************** concerns.
We are sorry if the certificate of authenticity was included in his order and had difficulties in getting this matter resolved. This is not an experience we want you to have. We will let the vendor know about this so that this will not happen again.
Our records show that ****************** order (ID ********* was already refunded on March 12, 2024 (see attached proof of refund). The refund will take up to ****************************************** ******************** account.
We want to assure ****************** and all our customers that Digistore24 proudly upholds its mission to promote truth in advertising and customer satisfaction. We are very much aware that we must closely examine our vendors' practices and must also do a much better job in thoughtfully responding to any customer complaints.
If ****************** has additional concerns, he may contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist her.
Please let us know if there is anything else we can help you with.

Sincerely,
*******************
Digistore24
Initial Complaint
02/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered this supplement and it made me have stomach issues and everytime I quit taking the supplement pills I would get better but as soon as I started taking them again I would have the same issue again.
Business response
02/13/2024
February 14, 2024

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ******** - ***********************

Hi ****,
Thank you for giving us the opportunity to respond to Mr. ******* concerns about the product he purchased. The product is very popular on Digistore24 and is as described. Each product goes through a comprehensive quality and compliance review before we sell it. We also monitor the product. Im sorry to hear that the product did not work for *****************
Our records show that **************** had contacted us and was already informed to return the products before we can issue the refund per vendors refund policy. Since we show that he already returned them, we dont want to inconvenience **************** further so we refunded his orders today (please see proof of refunds attached). It might take up to 10 working days for the money to be refunded successfully back to his account.
I hope this has addressed Mr. ******* concerns. If he has additional concerns, he can always contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist him.
Please let me know if there's anything we can further help.

Sincerely,
*******************
Digistore24

Customer response
02/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
02/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased one products from ************ **************** is a scam.I didn't receive any email or anything other than the invoice when I paid through PayPal One of them was for 3 bottles for a total price of $187.62 I haven't heard from them since I made the purchase and until Jan 31st when I went to cancel my order where they are giving me the run around by sending me to the actual vendor and sending me a email that my order has been shipped .I told them to cancel the shipment but they are giving me the run around again.Here is a copy of my emails:Digistore24 Support 5:15AM (3 hours ago)to me Dear ***************************! LeanBliss - 3 Bottles + 2 Free Ebooks was just shipped with **** and is on its way to you.Order Details Track Your Package If you have any questions please contact us at ************************************ With kind regards,your Digistore24 support team Address Digistore24 Inc.************************************************************************************************************** E-Mail Please send your inquiries to: *********************************** Attachments 6:05AM (2 hours ago)to Digistore24 I sent you an email yesterday that I want a refund .I'll file a complaint with BBB Better Business Bureau and a dispute with Paypal.Attachments Wed, Jan 31, 12:19PM (17 hours ago)to helpdesk Please CANCEL MY ORDER KNA7CD2Q and refund $187.62 If you do not cancel my order I will contact and complain to Better Business Bureau Details of your order:Order *********** Product ********* Amount:One time $187.62 Payment method:PayPal Date:01/30/2024 Country:*************
Business response
02/06/2024
February 6, ****

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau
RE: Complaint ID ID ******** - ***************************

Hi ****,
Thank you for giving us the opportunity to respond to Mr. ******** concerns. I understand that he had previously requested to cancel his order.
I can confirm that ****************** contacted us on February 1, ****************************************************** transit at that time so it was too late to cancel the order. In fact, **** confirmed the delivery on February 3, **** (see attached screenshot of tracking details).
According to the vendors return policies, the customer simply needs to reject the package or return the product at their own expense, within 60 days, to the vendors fulfillment center to get the refund. The refund policy was also presented to the customer on the sales page, before they paid their order, as stated here: *****************************************.
****************** did not contact us again to say that he had already received the order nor expressed his interest to return it so he can get his refund. Nevertheless, we went ahead and issued the refund as confirmed by the vendor on February 5, **** (see attached proof of refund). Also as a one time courtesy, he does not need to send the product back. The refund will take up to 10 working days to successfully reflect in Mr. ******** account.
If ****************** has additional concerns, he may contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist him.
Please let us know if there is anything else we can help you with.

Sincerely,
*******************
Digistore24

Customer response
02/07/2024

Complaint: 21230789

I am rejecting this response because: Alert ! This company is a Scam and selling Snake Oils for enormous price!

Sincerely,

***************************
Business response
02/13/2024
February 14, ****

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ID ******** - ***************************

Hi ****,
Thank you for the update on Mr. ******** complaint. We would like to assure him that each product we offer goes through a comprehensive quality and compliance review. We also monitor each one. I am sorry to hear that the product he purchased did not meet his expectations.
We value our relationship with our customers and value their feedback. I have gone ahead and forwarded his concerns to our management team for review.
As previously mentioned, we have issued the refund on February 5, ****. It usually takes 5 to 10 business days for the funds to be available to his PayPal account (see attached proof of refund).
****************** may contact us via email at *********************************** or phone **************** anytime if has additional concerns or questions. We have a dedicated customer service team that is always available to assist him.
Please let us know if there is anything else we can help you with.

Sincerely,
*******************
Digistore24
Initial Complaint
02/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 22, **** Order # US4SMKWR I ordered one bottle at a one time fee of $37.58. When I checked my card they had charged me for 3 additional bottles which I did not authorize and a membership fee which I also did not authorize.This company billed my card and is located in **************, ** which deceives you into thinking this is a ** based company. When I immediately reached out to them via email, they informed me that they would forward to the actual company that the product originates from which is in *************** (*******, *******). The company's name is ULTRA FIT Nutrition. I did receive one response from them stating that even though I had contacted for a refund immediately, they shipped the product anyway. They stated that they would provide me with instructions for a return (which has to be done within 14 days of receiving the product.) I am extremely frustrated at this point as this cancellation/return was initiated within 30 minutes of the order being placed and the extra charges that were added without my authorization is a bad business practice.
Business response
02/06/2024
February 6, ****

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ******** - *************************

Hi ****,
Thank you for giving us the opportunity to respond to Mr. ****** complaint.
To give ************** a brief background about our company, Digistore24 is an online sales platform that offers direct-to-consumer e-commerce retailers or vendors an integrated online store to market and sell their products and services. One of Digistore24's vendors is Goodfair Shop, the seller of Men Plus MG650 and ** Membership among other products which he purchased on January 22, ****.
Our records show that ************** purchased three different products from Goodfair Shop, as follows:
Order UF4SMKWR: MAIN 1 - $29.90 - 1 x Men Plus MG650 for $37.58
Order UF4SMKWR1: UP 1 - ** Membership for $52.92
Order UF4SMKWR2: M1-UP1 - 3 x Men Plus MG650 for $61.56
Our customers have the option to buy additional products as part of the purchase flow. They can always decline or say No to the additional offer. In Mr. ****** case, he purchased the upsell products UF4SMKWR1 and UF4SMKWR2.
Before checkout, our customers are shown a summary of their purchase so they can review and make appropriate changes before submitting the payment. All payments are initiated and confirmed by our customers.
After payment, they are also sent an order confirmation email and invoice confirming the amount, product name and contact information where they can reach out if they have any questions about their order.
************** contacted us on January 23, **** to cancel the orders. He was informed by the vendor that the orders were already dispatched so it was already too late to cancel. However, he was advised to return the products after they arrive. ************** did not contact us again to say that he had already received the order for us to give him the return instructions.
Even so, we have gone ahead and refunded his orders today (please see proof of refunds attached). It might take up to 10 working days for the money to be refunded successfully back to his account.
I hope this has addressed Mr. ****** concerns. If he has additional concerns, he can always contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist him.
Kindly advise if there is any additional information we can provide.

Sincerely,
*******************
Digistore24
Initial Complaint
01/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Pruchase: 1/1/2024 Amount $183.16 Merchandise Received 1/8/2024 Emailed: ******************************* on 1/8/2024 and on 1/10/2024 requesting instructions to return. Received a response on 1/13/2024 that they would check with the responsible department about the best way to return. They also said the best way to return would be upon receipt. 1/13/2024 Advised that were no instructions on the order confirmation or in the package that would tell you how to go about a return. 1/14/2024, the received a reposnse from *********************************** letting me know she's handed request over to product provider and asked for my patience. 1/16/2024 After another request for response by me, received another email from Digistore stating they were waiting on reply from the product vendor. 1/17/2024 Received a response from Renw Sciatico Pro in another language. I responded that I need a response in English. 1/17/2024 Sent same response that they sent on 1/16/2024. 1/18/2024 I sent another follow up email and received a response that it woud take a few days for credit card company to update information. 1/20/2024 Sent email and advised that I've not received an update or credit to my credit card. Advised that if resolution was not provided by 1/22/2044 i would be filign complaint with BBB. 1/21/2024 Renew Sciatico Pro said they had asked responsible sector for refund and they'd contact me soon. 1/29/2024 No response. Also filed complain through PayPal. They also have not received a response from the vendor.
Business response
02/06/2024
February 6, ****
ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau
RE: Complaint ID ID ******** - ***************************

Hi ****,
Thank you for giving us the opportunity to respond to Ms. ********* request for refund.
I can confirm that ******************** contacted ** on January 14, **** to return her order. Im sorry if you were not informed of the detailed return instructions when you emailed us.
I would like to assure her that we have gone ahead and issued the refund on January 31, **** (see attached proof of refund). The refund will take up to ****************************************** Ms. ********* PayPal account. Also as a one time courtesy, she does not need to send the product back.
If ******************** has additional concerns, she may contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist her.
Please let us know if there is anything else we can help you with.

Sincerely,
*******************
Digistore24
Initial Complaint
01/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't know who this company is or why they would take funds from my checking account I have not purchase anything from them I don't know who this company is I have 2 unauthorized debits from my checking account $279.27 and $116.58 on 01/08/2024 for a total $395.85
Business response
01/23/2024
January 24, ****

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ******** - *********************

Hi ****,
Thank you for giving us the opportunity to respond to Ms. ****** concerns. Im sorry for any confusion regarding the charges on her credit card. I would like to clarify this.
Our company, Digistore24, is an online sales platform that offers direct-to-consumer e-commerce retailers an integrated online store to market and sell their products and services. We refer to these direct-to-consumer e-commerce retailers as "vendors." One of Digistore24's vendors is Convetraffic Empreendimentos Digitais LTDA, the seller of EndoBoost among other products.
Our records show that ************** purchased the following:
Order 2JQCHDEJ 1 bottle of EndoBoost for $116.58
Order 2JQCHDEJ1 9 bottles EndoBoost Upsell for $279.27
After submitting her payments, the vendors Thank You Page (********************************) indicates that her credit card will show a charge from DigiStore24 as the retailer of their products (see screenshot). Moreover, the invoices we sent her show our name at the header (see attached invoices).
Unfortunately, ************** has contacted her bank to report these transactions on January 19, ****. Because of this, we refunded the orders the same day (see attached proof of refunds).
The refund will take up to ********************************************** ****** account. She will need to contact her bank to follow up if she has not received them yet.

If ************** has additional concerns, she may contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist her.
Please let us know if there is anything else we can help you with.

Sincerely,

*******************
Digistore24
Initial Complaint
01/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 1/9/2024 I made a transaction with Digit 24 Inc. from **************, ** in the amount of $82.43 thinking that is going to be some kind of "working from home". When I found that they are deceiving all the potential clients because what they do is related with "sales" I request a refund, I was told that they was going to do it and at the present time I have not received it yet. If you can help me with this issue I will appreciate.
Business response
01/23/2024
January 24, 2023

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau
RE: BBB Complaint ID ******** - *************************

Hi ****,
We appreciate being able to respond to ******************** concern about his purchase.
Unfortunately, we are unable to find any order under his specifications. For us to look further, we request that he send us his corresponding Digistore24 Order ID of the charge he is referring to.
The order ID is in the lower part of his order confirmation email under the heading "Order Details". The subject of the email was: "Order successful / access". He can also find his order ID through this link: ****************************************************.

If he cannot find his Order ID, we request for the email address and full name under which the purchase was completed. He can also send us a copy of his bank statement showing the successful payment made to Digistore24 and at least the last four numbers of his debit or credit card. ****************** may attach this information in the form of a screenshot or a PDF document.
We assure him that as soon as he sends us the Order ID or the other information we requested, we will immediately look into his concerns.
In addition, ****************** indicated that he would like an exchange. What does he mean by the replacement? We would very much appreciate his clarification on this.
We also encourage ****************** to contact us via email at *********************************** or phone **************** anytime so we can better address his concerns. Our customer service associates are always available to assist him.
Please advise if there is any additional information we can provide.
Sincerely,

*******************
Digistore24
Initial Complaint
01/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received plain brown cardboard envelope with a book inside about cowboys. There was no paper work inside saying who it came from or how much they charged me. I had to wait for my bill from my credit card company to find out. There was a phone number along with the charge information. I have called that number 2 times. The first time he told me he would have someone call me with the address, Never happened. The next time I called they told me they would send it to me in an e-mail. Never happened. I have never received a package that had no paper work with, ************ sure sounds shady. I want my money back. I will send them their book If they send me their address and after I get my money.
Business response
01/16/2024
January 17, 2024

ATTENTION: *********************************
Trade Practice Specialist
Better Business Bureau

RE: Complaint ID ******** - *************************

Hi ****,
Thank you for giving us the opportunity to respond to **************** concerns. Im sorry for the difficulties she has had in getting this resolved. I would like to help her.
Our records show that ************** purchased The Lost Frontier Handbook for $48.75 (Order ID ********* on November 12, 2023. It appears that she already received this product because she contacted the product seller with the intent of returning it for a refund.
We also show that she already notified her bank on December 20, 2023 about this transaction being fraudulent. Because of this, we refunded the order the same day we received the banks alert (see attached proof of refund).
The product seller confirmed this refund in their response on December 29, 2023 (see attached screenshot). She was also given the return address where she can send the product back.
The refund will take up to ****************************************** **************** account. She will need to contact her bank to follow up if she has not received it yet. She can give the Acquirer Reference Number (ARN) *********************** as a trace ID to help her bank find her refund.
If ************** has additional concerns, she may contact us via email at *********************************** or phone **************** anytime. Our customer service team is always available to assist her.
Please let us know if there is anything else we can help you with.

Sincerely,
*******************
Digistore24

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