Business Profile

Diet Products

Digistore24 Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Digistore24 Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

181 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the product from this company and I ordered 2 orders. They said that if the product did not work I could get my money back. They only want to give me credit for one order and short my amount I actually paid.
Business Response
Date: 04/10/2025
April 10, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - **** ********

Hi ****,
Thank you for bringing this matter to our attention. I would like to personally assist in resolving the issue. We are committed to maintaining the highest standards and providing excellent service to our customers.
Upon review, it appears that Ms. ******** made the following purchases on February 8, 2025:
Order ID ********: M3 - Arialief - 6 Bottles for $318.64
Order ID M22ZPX5K: M2 - Arialief - 3 Bottles for $191.83
Total: $510.47

This product is well-regarded on Digistore24 and consistently aligns with its described specifications. Every product we offer is thoroughly inspected for quality and compliance prior to listing, and its performance is regularly evaluated to uphold our high standards. We regret that the products did not meet Ms. ********* expectations.
I understand that Ms. ******** has concerns about the amount charged for her first order (Order ID *********. As shown in the attached invoice, the amount we received was only $318.64. She may wish to contact her credit card company regarding the discrepancy.
Additionally, this order was already refunded on April 9, 2025. Proof of the refund is attached.
As for Order ID M22ZPX5K, we have processed the refund today. Please find the corresponding proof of refund attached. Depending on her banks policy, the refund may take up to 10 business days to appear in her account.
We trust this resolution addresses Ms. ********* concerns. Should she need further assistance, she is welcome to contact us anytime at *********************************** or by phone at ***************.
Please do not hesitate to let us know if we can assist further.

Sincerely,
**** *****
Digistore24

Customer Answer
Date: 04/10/2025

Complaint: 23182873

I am rejecting this response because:
They still owe me money. I returned 2 orders. I paid $318.00 and 191.83.
Sincerely,

**** ********
Business Response
Date: 04/11/2025
April 10, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - **** ********

Hi ****,
We appreciate your update regarding this matter. I understand that Ms. ******** is waiting for her refunds.
As we have mentioned in our previous correspondence, the refunds for both orders were already processed:
Order ID ********
Amount: $318.64
Date of refund: April 9, 2025
Order ID M22ZPX5K
Amount: $191.83
Date of refund: April 10, 2025
Again, we have attached the proof of the refunds as reference.
The funds may take up to 10 business days to appear in her account, depending on her banks policy. At that time, she can follow up with them.
Our customer support email is at *********************************** where she can reach us or call us by phone at *************** for assistance.
Let me know if there is anything else we can assist you with.

Sincerely,

**** *****
Digistore24

Customer Answer
Date: 04/11/2025

Complaint: 23182873

I am rejecting this response because: I paid for 2 orders and sent back 2 orders. The product did not work for me. They said they would refund for any reason. My reason is that it messed with my stomach and gave me headaches. They still owe me $19.83.

Sincerely,

**** ********
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January ****** a purchase was made for a program lottery system that had a 60 day money back guarantee advertised on it. The item was ordered and the system was tried, but there was no satisfaction from this system from the purchase so I requested a refund of my money. It was advertised with a 60 full refund trial period.I have contacted to company by email a couple of times to receive my refund but all is offer is the opportunity to continue the program at a discounted rate with no refund mention of a refund.
Business Response
Date: 03/26/2025
March 27, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: BBB Complaint ID ******** - ***** ***********

Hi ****,
We are sorry to hear that Mr. *********** was not happy with the product he purchased. We understand his request for a full refund and appreciate the opportunity to address this matter.
Our records indicate that the following item was purchased on January 5, 2025:
Order ID ********: M1 Lotto Money for $211.28
As described on the vendors website, this product is available exclusively in digital format. This item has gained considerable popularity on Digistore24 and meets all described specifications. Each product undergoes a thorough quality and compliance review before being made available for sale and we continuously monitor its performance.
After further checking, we did not receive any prior communication that Mr. *********** requested a refund before this complaint was filed with the BBB. We regret the lack of opportunity to resolve this matter directly and amicably.
That said, in the interest of customer satisfaction, we have issued a full refund of $211.28 for this purchase (proof of refund attached). Please note that it may take up to ****************************************************** ********************* account.
We hope this resolution meets his expectations. If he requires further assistance, he is welcome to contact us via email at *********************************** or by phone at ***************.
Thank you for allowing us the opportunity to resolve this matter. Please dont hesitate to reach out if you need any further assistance.

Sincerely,

**** *****
Digistore24
Initial Complaint
Date:03/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDERED PRODUCT ON 12/06/2024 RECEIVED A CONFIRMATION NOTICE THAT DAY AND WOULD RECEIVE A NOTICE AS TO WHEN IT WOULD SHIP. STILL WAITING AND I HAVE CONTACTED DIGISTORE VIA PHONE NUMEROUS TIMES. HAVE YET TO RECEIVE AN ACKNOWLEDGEMENT FROM THEM. WOULD LIKE THE PRODUCT IF IT IS STILL AVAIABLE IF NOT PLEASE REFUND THE MONEY.
Business Response
Date: 03/06/2025
March 6, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: BBB Complaint ID ******** - ******* ***

Hi ****,
We fully understand *** Days frustration regarding the delay in receiving his order and appreciate the opportunity to address his concern.
Our records show that *** Day placed the following order on December 6, 2024:
Order ID: ********
Product: MAIN 2 - ************* (3 bottles)
Total Amount: $132.75
Per the vendors shipping policy, orders typically require 1 to 2 business days for processing before shipment. However, due to an unexpected surge in demand, shipping delays have unfortunately impacted fulfillment. We sincerely regret any frustration this may have caused.
To resolve this matter promptly, we have issued a full refund for *** Days order today. Please find the attached proof of reimbursement for his reference. While the refund has been processed on our end, it may take up to ****************************** his account, depending on his payment provider.
Rest assured, we take customer concerns seriously. We have proactively contacted the product vendor to ensure they are aware of the issue, and our team continues to monitor vendor performance closely to uphold our high standards.
At Digistore24, we are committed to providing excellent service with empathy, efficiency, and care. We sincerely apologize for any inconvenience caused. If *** Day has any further questions or concerns, he can reach us anytime via email at *********************************** or by phone at ***************. Our customer service team is always happy to assist.
Please let us know if theres anything else we can do to help.

Sincerely,

**** *****
Digistore24
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am tinnitus sufferer and have sought a solution for several years. I found on the internet promotional information regarding a product named "Quietum Plus". The considerable information regarding the success of this product to alleviate tinnitus symptoms drew me to place an order. I purchased on November 9, 2024, the minimum 3 bottle (90 pills) supply of Quietum Plus along with a specially reduced price for an additional 6 bottles to extend my treatment, as necessary. I received the product on November 11, 2024. The instructions were to take the pills for at least 2 months (60 days) to assure the tinnitus was abated. For the 3-bottle minimum order I was charged $190.28. For the additional 6-bottles purchased I was charged $187.05. I have consumed 3 full bottles to date with no change in my tinnitus symptoms. I contacted the company via email on 02/14/25 requesting a full refund and the refund process. I was told any refund would be denied for the basic 3 bottle order, as well as, the full 6 bottle order because I did not request it before the 60th day from receipt of the original order. The company set up a tricky unfair wording condition telling the consumer to take the supplement at least 2 months (60 days/2 bottles) but any issue causing need for a refund must be submitted before the 60th day. This subtle phrasing traps customers to not qualify for a refund. I further explained during my call to them that the additional 6 bottles I purchased at a highly reduced price was for continuation of treatment after the 3 bottles were consumed. I was verbally told that I was not eligible for a refund of the 3 bottles as well as, the additional 6 bottles. I feel a full refund for all 9 bottles are justified as the product did not work and their terms and conditions are unfair, in my opinion. While I feel all of my money should be refunded; at a minimum a full refund of $187.05 for the 6- extra bottles is fair. These bottles are still sealed.
Business Response
Date: 03/03/2025
March 3, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - ***** ******

Hi ****,
Thank you for bringing this matter to our attention. We are dedicated to maintaining the highest standards and providing excellent service to our customers. We regret that the products did not meet Mr. ******** expectations, and I would like to personally assist in resolving this issue.
Upon reviewing Mr. ******* orders, we see that on November 9, 2024, he made the following purchases:
Order ID ********: Quietum Plus - 3 Bottles + 2 Free Ebooks for $190.28
Order ID *********: Quietum Plus - 6 EXTRA Bottles for $187.05
Total: $377.33
Order ID ******** was the main order, while Order ID ********* was an optional upsell offer that customers can choose to accept or decline before completing their purchase.
We offer a 60-day satisfaction guarantee, which allows customers to return products at their own expense for a full refund. This policy was clearly outlined on the sales page prior to purchase and can be reviewed here: ******************************************.
Our records show that Mr. ****** contacted us on November 10, 2024, to cancel the order. As indicated in the vendors response on November 11 and 20, 2024, Mr. ****** was informed that he could return the 6 extra bottles within the 60-day satisfaction guarantee period, which ended on January 16, 2025. However, we did not receive any further communication from Mr. ****** after that. For your reference, we have attached a copy of our email exchange.
It is clear that we were proactive in addressing Mr. ******* concern, so we regret that this matter was escalated to the Better Business Bureau. Nevertheless, in an effort to resolve the situation amicably, we have processed a full refund for both of Mr. ******** orders today. Please find the proof of refunds attached. Depending on his banks policy, the refund may take up to 10 business days to appear in his account.
At **********************, we are committed to delivering exceptional customer service. We trust that this resolution addresses Mr. ******* concerns, but should he require any further assistance, he can reach us at *********************************** or by phone at *************** at any time.
Please do not hesitate to let us know if we can assist further.

Sincerely,
**** *****
Digistore24

Customer Answer
Date: 03/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are ************* Agents on the ******** website who sold ***** merchandise. I purchased many of these ***** products. One vendor known as ******* is located at **********************************************************************************************. They mail their products from different post office boxes. They collect their money through Digistore24 out of *******. There are many fake TRB agents on ************* is impossible to tell who is real. A *** agent on ******** advertised to cash out ***** products an individual would need ***** stamps, so I placed an order through this ******************** for 60 stamps on 12/20/24, which I received. Then the *** Agent told me one order was not enough & to order more, so I ordered two more orders on 1/11/25 & 1/13/25. These 60 stamps are $528.94 each. I thought it could be a scam to get me to purchase more products. A cancellation was requested to Digistore24 per telephone on Monday, 1/20/2025 for the transactions of 1/11/25 ***************** & of 1/13/25 ***************** & a return address to return the first order of 12/20/24 which I had received, invoice ********us/ref #LPFD64TX. I informed the *** agent, she said do not cancel those orders. I tried to telephone the vendor to hold the cancellation. Phone number did not work so I e-mailed him at ******************************** I contact the Telegram agent again, I was placed on hold I realized she had lied to me. I e-mailed the vendor again & apologized & asked that the orders please be cancelled and a refund be made. I also requested he send me a return address for the first order placed on 12/20/24. To this date I have had no response from the vendor. I have contacted **************** gave me the return address. Digistore sent out the cancellation & requested a refund. The seller refuses to respond. This vendor has $1586.82. I returned the first order to the *********** was delivered by **** on 2/7/25. I notified Digistore24. They notified the vendor. Still no response.
Business Response
Date: 02/26/2025
February 27, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - ********* *******

Hi ****,
Thank you for bringing Ms. ******** concerns to our attention. I understand that she requested to cancel her orders for a refund, and I am personally assisting in resolving this matter promptly.
Upon review, I see that Ms. ******* purchased the following:
12/20/2024 Order ID ********: MAIN 3 - ***** Post Stamp - 60x for $528.94
01/11/2025 Order ID ********: MAIN 3 - ***** Post Stamp - 60x for $528.94
01/13/2025 Order ID ********: MAIN 3 - ***** Post Stamp - 60x for $528.94
Total: $1,586.82
At Digistore24, we prioritize transparency and customer satisfaction, working closely with product sellers to ensure accurate descriptions. The items Ms. ******* purchased are collectible and do not hold monetary value, as clearly stated on the vendors Disclosure page (*******************************************************). A screenshot of this information is attached for reference.
Regarding her refund request:
* In her February 2, 2025 email, Ms. ******* was provided with the vendors return address to send back the products before a refund could be issued.
* On February 12, 2025, she confirmed the return of Order ID ********, and the refund was processed immediately.
* However, there was no mention of returning Orders 7SUZXP39 and NZ2EVVY2, so those refunds were not processed.
To resolve this matter, we have now issued refunds for the remaining orders. Please note that it may take up to ******************************************** her account.
We remain committed to providing excellent customer service. Should Ms. ******* require further assistance, she may contact us at *********************************** or ***************.
Please let us know if we can assist further.

Sincerely,
**** *****
Digistore24

Customer Answer
Date: 02/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order today, just a couple of hours ago for 3 bottles of Quietum Plus. I get to my receipt page and there are two more charges close to $400 extra added on for products I did not order. I immediately emailed them about this and telling them to cancel. I got no response so I called and said I wanted to cancel all three charge. I was told they would send a message to the seller to cancel and I should hear back in a few days. I told them I wanted it cancelled immediately but that was not an option. In the meantime, I received another email stating my order was getting ready to ship. I replied to the email once again stating to not ship and to cancel all three orders. I have received no response. I did not authorize the extra charges and wish to be refunded for all the orders.
Business Response
Date: 02/24/2025
February 24, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - **** *********

Hi ****,
I understand that Ms. ********* has concerns about the additional charges on her bank account and would like to be refunded. I would like to personally assist in resolving this matter promptly.
I see that Ms. ********* placed the following orders on February 21, 2025:
Order ID HSVUFXA7: Quietum Plus - 3 Bottles + 2 Free Ebooks for $189.83
Order ID *********: Quietum Plus - 6 EXTRA Bottles for $186.62
Order ID *********: SonoFit - 6 Bottles for $238.10
Total $614.55
Order ID HSVUFXA7 is the main product, while Order IDs ********* and ********* are an optional upsell offer, which customers have the choice to accept or decline before finalizing their purchase.
Upon completing her transactions, Ms. ********* received confirmation emails detailing her purchases, including product descriptions, charges, and contact information. By entering her payment details, she confirmed acceptance of both orders.
Digistore24 upholds the highest standards of integrity in all transactions. We cannot initiate purchases on behalf of customers, as we do not have access to their personal or credit card information. If Ms. ********* did not authorize these purchases, it is possible that someone made the purchase without notifying her or her credit card information was compromised. If this is the case, I suggest that she contacts her bank to report this matter.
All orders were shipped via ***** and are still in transit to her address in *************, **. The tracking number is 285704203048.
We have checked our records and we have no prior record of her disputing these transactions or requesting a refund before filing with the BBB. We regret that she chose this approach rather than reaching out to us directly, as we are always happy to assist our customers.
Nevertheless we have already processed full refunds for these orders on February 21, 2025. Proof of the refunds are attached and the funds may take up to ****************************** her account.
As with the products in transit, we advise that Ms. ********* to refuse the delivery or return the package when it arrives. For her reference, the vendors return/refund policy can be accessed through this link: *******************************************.

We are committed to transparency and customer satisfaction. If Ms. ********* requires any further assistance, she may contact our support team at *********************************** or call us at ***************.
Please let us know if theres anything else we can do to assist.

Sincerely,
**** *****
Digistore24

Customer Answer
Date: 02/24/2025

Complaint: 22972634

I am rejecting this response because:
I was never given the option to decline the additional offers before the page changed and that is how these extra charges were added.
I immediately started emailing to cancel the extra orders. I have sent 8 emails stating as such. I also called the number on the site and was told that a message would be sent and I would hear back in 2 days. There was no answer to any of my emails or my call and that is why I contacted the BBB. I even included in my last email that I would be contacting the BBB. If I would have had a response from the company, this route would have been avoided. I received notice that every order has been refunded and that was all I asked. I am satisfied that all the charges were refunded. I did not see any tracking notification on the products they said they sent but I will certainly refuse delivery. I will not make a purchase from a company that does business like this. Thank you.
Sincerely,

**** *********
Business Response
Date: 02/25/2025
February 25, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** - **** *********

Hi ****,
We appreciate the opportunity to address Ms. ********** concerns and sincerely apologize for any inconvenience this may have caused.
As previously communicated, a detailed order summary was presented at checkout before finalizing the purchase. This process ensures that customers can review their orders, make any necessary modifications, or cancel before completing payment. In this case, all three orders were confirmed and successfully processed. We regret any confusion regarding this step.
Please note that we do not have access to customers personal or credit card information, nor do we have the ability to initiate purchases on their behalf.
That said, we have already processed a refund for her orders, and she should expect the funds to reflect in her account within 10 business days.
If Ms. ********* requires any further assistance, she may contact our support team at *********************************** or call us at ***************.
Were happy to assist furtherplease dont hesitate to reach out if we can help in any way.

Sincerely,
**** *****
Digistore24

Customer Answer
Date: 02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:02/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 12, 2024, I ordered a product called ************* to help with energy levels. I was told I would receive my product in 5 to 7 days. I did not. After several communication attempts, they finally sent me a tracking number. As it turns out, my product was delivered in *****, and I live in *************. I have been told twice since that time that my order would be reshipped and was promised another email with a tracking number. To date, I have not received the product ot a tracking number. We have reached out by email again, and they have not responded. I attempted to reach by phone today, and the call will not go through. I get a busy signal, or it rings 4 times and disconnects. I would like a refund if they cannot fulfill my order. I paid them $294 on December 12, 2024.
Business Response
Date: 02/21/2025
February 21, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: BBB Complaint ID ******** - ***** ******

Hi ****,
Thank you for giving us the opportunity to address Mr. ******* concerns. I sincerely regret that he has not received his order and I appreciate his patience as we work to resolve this matter.
I can confirm that Mr. ****** placed the following order on December 12, 2024:
Order ID: ********
Product: MAIN 3 - ************* (6 bottles)
Total Cost: $294.00
According to **** tracking number **********************, the package was mistakenly delivered to a different address in ********, ** on December 23, 2024. While there can be various reasons for misdeliveries, we acknowledge that this situation is unacceptable.
On February 15, 2025, the vendor assured Mr. ****** that his order would be reshipped. However, due to an unprecedented surge in demand, shipping delays have prevented fulfillment. We recognize that this has caused frustration and I sincerely apologize for the inconvenience.
To resolve this matter, we have initiated a full refund today. Please find the attached proof of reimbursement for Mr. ******* reference. While the refund has been processed on our end, please note that it may take up to ****************************** his account.
We are committed to providing exceptional customer service, and I deeply regret any inconvenience this experience has caused Mr. ******* Should he have any further concerns, he is welcome to contact us at *********************************** or by phone at ***************, where our customer service team is ready to assist.
Please let me know if theres anything else I can do to help.

Sincerely,
**** *****
Digistore24
Initial Complaint
Date:02/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their website is a scam. it requires you to pay around $50 and tells you that you can earn money every day.
Business Response
Date: 02/21/2025
February 21, 2025
**** ************
Ambassador of Trust
Better Business Bureau
RE: Complaint ID ******** - ***** ***
Hi ****,
Thank you for giving me the opportunity to address Ms. **** concern. We take pride in the integrity of our business, and Im sorry to hear that she is dissatisfied with her purchase.
Unfortunately, we were unable to locate an order using the details provided. To effectively resolve Ms. **** complaint, we kindly request additional information from her:
1. Order ID for the $50.00 charge This can be found at the bottom of the order confirmation email under the "Order Details" heading. The subject of the email is: "Order Successful / Access."
Ms. *** can also locate her Order IDs using this link: ****************************************************.
2. If the Order ID is unavailable, please provide the email address and full name used for the purchase.
Once we receive the requested information, we will promptly work toward a resolution.
Ms. *** is also welcome to contact us directly. Our customer service associates are available at *********************************** or by phone at ***************.
Please let me know if theres anything else I can assist you with.

Sincerely,

**** *****
Digistore24
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 23, 2024 I purchased software that came with an no hassle ironclad 60 day 100% money back guarantee. With add-on software for additional charge. The software did not deliver the results as advertised. Due to not being satisfied I contacted the company via email Dec 23, 2024 (same day) to rescind the transaction in pursuant to California civil code section 1689(b)(2) and 1689(b)(3). I requested a full refund. The ***resentative who responded to my refund request refuse to process my full refund. The *** disregard my request and refuse to honor the companies refund policy and refuse to comply with state regulations. I have requested a refund of 100% of my money back in 3 separate emails within the 60 day timeframe. Each time the *** responds is to offer a partial percentage of my money back as an refund. I just want what i was guaranteed to receive and that is 100% of my money back as promised.
Business Response
Date: 02/20/2025
February 20, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: BBB Complaint ID ******** - ******* **********

Hi ****,
We are sorry to hear about the difficulties Ms. ********** experienced when requesting a refund for her purchases. We appreciate the opportunity to address this matter promptly.
Our records indicate that Ms. ********** purchased the following products on December 23, 2024:
Order ID ********: M1 Lotto Money $211.28
Order ID *********: UP1 ************* $71.86
Total: $283.14
These products are accurately described in their listings and remain popular on Digistore24. While we strive to maintain high standards, we regret that they did not meet Ms. *********** expectations.
Upon reviewing our records, we did not find any prior communication from Ms. ********** regarding concerns about the products or a refund request before she filed this complaint with the BBB. We regret the missed opportunity to resolve this matter directly and amicably.
Further investigation shows that on February 19, 2025, Ms. ********** reported these transactions to her bank as fraudulent. As a result, we have processed the refunds accordingly. Proof of these refunds is attached and the refunded amounts should be reflected in her account within 10 business days.
We hope this explanation resolves Ms. *********** concerns. If she requires further assistance, she may contact us at *********************************** or by phone at ***************.
Thank you for the opportunity to address this matter. Please dont hesitate to reach out if further assistance is needed.

Sincerely,

**** *****
Digistore24

Customer Answer
Date: 02/21/2025

Complaint: 22958873

I am rejecting this response because: to claim, their company has no records of me requesting a refund is a false statement. As attached to my original complaint. Corresponding messages. I indeed requested a refund multiple times. And received a response from a person who ***resents the products sold and implied has the authority to grant partial refunds. After making several attempts for a full refund in Dec and Jan and getting the stalling run around. The actions of the *** corresponding with me and her refusal to comply lead me to believe this company is conducting unethical business practices and in nature acting fraudulently. upon my own investigation i discovered several other customers who have made the same complaint, that you do not honor your refund policy and make the process a hassle and getting a refund very difficult. I however would like to thank you for finally honoring your refund policy. As of today, i have received part of the refund. I will consider the matter resolved when my full refund is back into my account, as i simply can not take your word for it. And will file another compliant should the funds not be refunded by the 11th business day.

Sincerely,

******* **********
Business Response
Date: 02/24/2025
February 24, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: BBB Complaint ID ******** - ******* **********

Hi ****,
We appreciate giving us an update about Ms. *********** concerns. Im sorry to hear that she has not received her full refunds.
Maybe she has been in contact with the vendor directly. As we have mentioned in our previous email, we have no records that she contacted our helpdesk email ***********************************.
Also as mentioned, both orders were successfully refunded in full. Here are the refund details:
Order ID ********
Amount: $211.28
Date of refund: Feb 19, 2025
Acquirer Reference Number: 24011345052500001147117
Order ID *********
Amount: $71.86
Date of refund: Feb 20, 2025
Acquirer Reference Number: 24011345052000003712760
Again, we have attached copies of the proof of refund for her reference. She can give the **** to her bank to find and confirm the refunds.
I hope this information was able to address Ms. *********** concerns about the refunds. She may always contact us at *********************************** or by phone at *************** if she needs further assistance.
Please let us know if there is anything else we can do to resolve this matter completely.

Sincerely,

**** *****
Digistore24
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the product in October 2024, which had been sent to me on August 22, 2024. Unfortunately, the product did not meet the promised specifications, so I returned it under the 180-day return policy, using tracking number **********************. The Digistore 24 warehouse has already received the returned item. Despite my email inquiry regarding the status of my $315.32 credit, they have not initiated the refund to my financial institution. Given that Digistore has already received the net amount of $315.32 from my financial institution, they are obligated to process the credit back to my account. See attached of financial institution's statement.
Business Response
Date: 02/20/2025
Febru*** 20, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** * ***** ****r

Hi M***,
I am sorry to hear about the difficulties Mr. ***** encountered while requesting his refund. I truly appreciate his patience throughout this process and I want to personally assist in ensuring this matter is resolved promptly.
I can confirm that Mr. ***** placed the following order on August 22, 2024:
Order ID ********: EndoPowerPro - 6 Bottles for $315.32
We discovered that Mr. ***** filed a chargeback for this order on September 7, 2024. However, he only contacted us on December 5, 2024, to request a refund—this was after he had already filed the chargeback with his bank.
I apologize for any miscommunication from the vendor regarding the refund that was supposedly issued on September 30, 2024. At that time, the dispute was still under review by his bank, so a refund was not possible. This was clarified in our follow-up email on Janu*** 7, 2025 (see screenshot attached).
Additionally, Mr. ***** claims that his $315.32 payment was already returned to us. To provide some background, when he filed the chargeback, his bank placed a tempor*** credit on the payment. During the review process, the tempor*** hold remained in place. Once we responded to the chargeback, the tempor*** credit was removed, which may have made it appear as if the amount was charged again while awaiting the final outcome.
Eventually, the chargeback was closed in Mr. *****’s favor on October 14, 2024 and as a result, the funds were already returned to his account. We confirmed this in our third email to him on Janu*** 28, 2025. We recommend that he follow up with his bank regarding the refund.
Providing excellent customer service is our top priority. I hope this resolution addresses Mr. *****’s concerns. He is welcome to reach out to us anytime via email at [email protected] or by phone at +1-800-356-7947 if he needs further assistance.
Please don’t hesitate to let us know if there’s anything else we can assist you with.

Sincerely,

Tess A****
Digistore24

Customer Answer
Date: 02/24/2025

Complaint: ********

I am rejecting this response because: According to the attached letter from my financial institutional stating that dispute did not go in my favor; therefore the $315.32 was rebilled to my credit card.

Sincerely,

***** *****
Business Response
Date: 02/25/2025
Febru*** 25, 2025

**** ************
Ambassador of Trust
Better Business Bureau

RE: Complaint ID ******** * ***** *****

Hi M***,
Thank you for providing an update on Mr. ******* complaint. We sincerely apologize for any miscommunication in our previous response.
Upon reviewing our records, we confirm that the chargeback was resolved in our favor on October 14, 2024. The bank validated the charge as legitimate after we submitted compelling evidence.
To ensure a positive resolution for *** *****, we have proactively issued a refund for the order today. Please find attached proof of the refund transaction. Kindly note that it may take up to 10 business days for the refund to reflect in his account.
We hope this resolution fully addresses Mr. ******* concerns. If he requires further assistance, he may contact us via email at [email protected] or by phone at +1-800-356-7947.
Please let us know if there is anything else we can do to further resolve this matter.

Sincerely,

Tess A****
Digistore24

Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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