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Business Profile

Diet Products

Digistore24 Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

This profile includes complaints for Digistore24 Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 117 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have no idea who this business is until i got money taken out of my bank i didnt order any thing from them and they wont asnswer or contact me back the

      Business Response

      Date: 07/07/2025

      July 8, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - American *****

      Hi ****,

      I understand Mr. ****** concern about the alleged unauthorized charge on his bank account. Thank you for giving us the opportunity to address this matter. 

      We found an order associated with Mr. ****** name on June 29, 2025:

           Order ID PCLYWVL5: ACM Unlimited Access for $50.41

      This digital product was successfully sent to his email address **************** after the completion of the purchase. 

      An order confirmation email was sent to the same email address, detailing the product, charge and our contact information. This email provided Mr. ***** the opportunity to review the order and confirm his payment details, signifying approval of the purchase. Per our attached screenshot, our system confirms that his email server received the product and they accessed it via their IP address (please see attached screenshots).

      Please know that we do not have access to our customers personal or credit card information so we cannot initiate purchases on their behalf. If he is not aware of this purchase, it may be possible that Mr. ****** credit card details may have been compromised which resulted in this unauthorized transaction.

      Nevertheless, we have already refunded this order on July 6, 2025. A copy of the proof of refund is attached. Please note that refunds typically take up to ****************************** her bank account.

      We hope that we were able to resolve Mr. ****** concerns. If he requires additional assistance, he may contact our support team at any time via email at *********************************** or by phone at ***************.

      Thank you for allowing us the opportunity to address this matter. Please let us know if we can provide any further assistance.

       

      Sincerely,

       

      **** *****
      Customer Support Team
      **********************


    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Apr 2025 I made a purchase through Klarna for Digistore24 for Nanoclear Advanced. I made a pymt of $79.83 and the *** was to be paid in installments totaling $315.32. When I received notification of first installment pymt I notified Klarna that my merchandise hadn't been received. Supposedly Klarna reached out to Digistore24 to investigate and supposedly Digistore24 told ****** that merchandise was delivered. I then reached out to Klarna and stated that said merchandise was never delivered to my address and I refuse to pay for merchandise that I hadn't received. So I was told by Klarna that billing would continue so I needed to contact Digistore24 directly. I've contacted Digistore24 several times requesting proof of delivery still havent received any response to my request to resolve this matter and to insure this issue doesn't affect my credit.

      Business Response

      Date: 06/30/2025

      June 30, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - ********* *****

       

      Hi ****,

       

      Thank you for bringing Ms. ****** concern about the order she did not receive. We appreciate the opportunity to address it.

      After reviewing our records, we can confirm that Ms. ***** made the following purchase on March 21, 2025:

           Order ID ********: Clear Nail Advanced 6 Bottles $294 for $315.32

      Im sorry to hear that she did not receive her order. However, the product was shipped and successfully delivered on March 26, 2025 to the shipping address she provided, as verified by the address or postcode match. The **** tracking number for the shipment is **********************. We have attached screenshots of her shipping address and proof of delivery by *****

      Ms. ***** disputed her payment via Klarna on April 7, 2025. Upon reviewing the case and submitting the necessary evidence to her bank, the dispute was resolved in our favor on May 7, 2025, as the bank confirmed the charge as valid. Ms. ***** may confirm this directly with her bank.

      Our review of the communication history indicates that Ms. ***** contacted us on May 7, 2025 to say that she did not receive her order. Her email was after the dispute decision had already been made by her bank. 

      She also indicated her shipping address which is the same address we have on file - ******************************************. The vendor offered to reship her order and asked to confirm her exact shipping address but Ms. ***** did not reply. We have attached copies of our correspondence with Ms. ***** for your reference.

      To fully resolve this matter, we have issued the refund for Ms. ****** order today. Please see the attached proof of refund. Depending on her banks processing time, refunds typically take up to *********************************** her account.

      We hope this resolution will address Ms. ****** concerns. If she requires further assistance, she is welcome to contact our support team via email at *********************************** or by phone at ***************. We are always here to assist.

      Please let us know if there is anything else we can do to further resolve this matter.

       

      Sincerely,


      **** *****
      Digistore24


      Customer Answer

      Date: 06/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to pay for a money making subscription Saturday June 7.After 2 days I changed my mind and spoke to a *** *. The company advertised a 60 day money back guarantee. *** advised me my money would be returned in ***** hours. I advised them that I need my $6000.00 for my bills and such. I have not heard back nor have I received my money. Their phone number is ************.

      Business Response

      Date: 06/16/2025

      June 16, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - ***** ********

       

      Hi ****,

       

      Thank you for giving me the opportunity to address Ms. ********* concern regarding her refund. I understand how important this matter is and Im here to help.

      After carefully reviewing the information provided, we were unable to locate any order using the details shared. To assist Ms. ******** effectively, we kindly request the following additional information:

           - The Order ID for the $6,000.00 charge. This can be found at the bottom of the order confirmation email under the "Order Details" heading. The subject line of the email is: "Order successful / access."

           - Alternatively, Ms. ******** can retrieve the Order ID using this link: ****************************************************.

           - If the Order ID is not available, please provide the email address and full name used to place the order.

       

      This information may also be sent as a screenshot or PDF attachment for clarity.


      We want to reassure Ms. ******** that once we receive the requested information, we will promptly review her case and work toward a resolution.

      Additionally, we would like to clarify that our official customer support ********************** number is ***************, not ************. Based on our records, we have not received any calls from Ms. ******** at our support line.

      Going forward, Ms. ******** is welcome to contact us directly at *********************************** or by phone number mentioned above at ***************. Our customer service team is always available to assist her.

      Please let me know if theres anything else I can help you with.



      Sincerely,

      **** *****
      Digistore24


    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Right after I ordered from this company, I learned that they are very misleading in nature of their product. I read review after review of people feeling scammed and that their customer service would not honor promises that were made prior and after purchase. I immediately attempted to cancel my order (which in their ad explains is allowed). I emailed and called. The first call they told me I would receive a refund in 3-5 days but that I would get a confirmation email for my cancelation. To which I said I would like to wait on the phone until I receive the confirmation and he hung up on me. I immediately called back and he told me it would take 2-3 hours to receive the confirmation email. While I was on the phone with him, I got an email saying my order had shipped. I asked him why my order had shipped if he cancelled it. He assured me that that was a mistake and that the order would not ship. It's the next day and I still have not received any confirmation email that my order was cancelled. Instead I received an email from their support team saying they can't cancel my order because it already shipped... This business is intentionally scamming people with a product that is false advertising and clearly has no intention of offer refunds/guarantees that they claim will be offered with No questions asked.

      Business Response

      Date: 06/13/2025

      June 13, 2025


      **** ************
      Ambassador of Trust
      Better Business Bureau


      RE: Complaint ID ******** - **** ******


      Hi ****,

      We sincerely thank the BBB for the opportunity to address Ms. ******* concerns regarding the product she purchased through our platform. Please rest assured that we are committed to providing clarity and resolution.

      Our records show that Ms. ****** purchased the following item on June 9, 2025:

           Order ID ******** ExiShred EUA (3 Bottles) for $189.39

      Were sorry that Ms. ****** feels misled by this purchase. At Digistore24, we are committed to truth in advertising and customer satisfaction. All products listed on our platform undergo a thorough compliance and quality review. This product was accurately described in its listing, and we work closely with our vendors to ensure responsible practices.

      Customers are provided with our Helpdesk email in their purchase confirmation and are encouraged to contact us directly for assistance. Upon review, we found no record of any communication from Ms. ****** to our support team prior to this BBB submission. It appears she may have contacted the vendor directly (please see attached proof of no email communication with our support). We would have welcomed the opportunity to resolve this matter earlier.

      Our shipping records confirm that the order was delivered successfully on June 12, 2025, as verified by USPS: ********************************************************************************.

      The vendors refund policy (****************************) states that products must be returnedat the customers expensewithin 90 days for a refund.

      Nevertheless, to ensure Ms. ******* satisfaction, we have processed a full refund today. Proof of the refund is attached. Please allow up to ********************************************* her account. There is no need to return the productshe may dispose of it as she sees fit.

      If Ms. ****** needs further assistance, she is welcome to contact us at *********************************** or by phone at ***************. We remain committed to providing excellent customer service.

      Please let us know if we can be of further assistance.

       

      Sincerely,

      **** *****
      Digistore24


      Customer Answer

      Date: 06/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30, 2025, I purchased a product from Wifi Profit. At the time of purchase, I did not realize that I would have to purchase other products once I got into the website. Once I realized that I would have to purchase other products, I requested a refund because it was not what I thought it was. After many days of going back and forth with the company, I received an email on May 11, 2025, stating that my refund had been initiated and that it would take 6 - 9 business days for me to receive my refund. I patiently waited for the refund but never received it. I email the company again on May 28th, May 30, and June 2nd asking where my refund is. I have not received my refund nor have received any response from the company.

      Business Response

      Date: 06/04/2025

      June 5, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: BBB Complaint ID ******** - ***** ****

       

      Hi ****,

       

      Thank you for bringing Ms. ***** request for refund. We are committed to providing exceptional customer service and we regret that her experience did not reflect our standards.

      Our records show the following purchases were made on April 30, 2025:

      Order ID N3D99KZL: M1 Wifi Profits for $72.86

      There is no supporting evidence to suggest that the product is misrepresented in any significant way. The item is well-regarded on Digistore24 and consistently aligns with its described specifications. Every product is thoroughly inspected for quality and compliance prior to listing and its performance is regularly evaluated to uphold high standards. 

      Im sorry to hear that Ms. ***** difficulties in getting her refund. However, we have no record of any communication from her disputing this transaction or requesting a refund. 

      Nevertheless and in the interest of customer satisfaction, we have issued the full refund today. The proof of the refund is attached. Please note that it may take up to 10 business days for the refunded amount to appear in ************** account.

      We hope this resolution meets her expectations. Should she require further assistance, she is welcome to contact us at *********************************** or by phone at ***************.

      Thank you once again for allowing us the opportunity to resolve this matter. Please dont hesitate to reach out if we can be of further help.

       

      Sincerely,

       

      **** *****
      Digistore24


      Customer Answer

      Date: 06/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, 2025 I purchased Titan boost with the guarantee of 180 day money back with no questions asked. I am severely overdrawn on my bank account and would like to cancel the purchase and get a full refund. The first time I sent this business an email requesting that they offered me 35% refund. When I refused and told them I need a full refund they offered 50% then when I stated there was 180 day money back guarantee on their website they stopped replying. The first ****** I called to speak with hung up on me when I asked for a manager, the second ****** acted like she could not hear me and hung up on me. The third ****** was helpful at first, but quickly turned argumentative, was talking over me, and was telling me how things are gonna go. All I want is the full refund amount of $185.85 like I was promised with the guarantee.The third ****** I talked to on the customer support line told me the product has shipped and I have received a email about it which I have not.

      Business Response

      Date: 06/03/2025

      June 4, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - **** ****

       

      Hi ****,

       

      Im sorry to hear about the difficulties Mr. **** had while requesting his refund. I truly appreciate his patience throughout this process and want to ensure this matter is resolved promptly.

      It appears that Mr. **** purchased the following on May 25, 2025:

           Order ID ********: MAIN 2 - TitanBoost - 3 bottles for $185.85

      The item is well-regarded on Digistore24 and consistently aligns with its described specifications. I regret to learn that this product did not meet Mr. ***** expectations. Nevertheless, I acknowledge his experience with the product and the refund process has fallen short of our standards and I sincerely apologize for the inconvenience caused.

      To resolve this matter amicably, we have now processed a full refund for his order. Attached is the proof of the refund transaction. Please note that it may take up to ******************************************** his account.

      Additionally, there is no need for Mr. **** to return the product. He may dispose of them at his discretion.

      We remain committed to providing excellent customer service, and I hope this resolution fully addresses Mr. ***** concerns. If he has further concerns, please do not hesitate to reach out to us anytime via email at *********************************** or by phone at ***************.

      Please let us know if there is anything else we can assist you with.

      Sincerely,

      **** *****
      Digistore24


      Customer Answer

      Date: 06/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 19 /2025 one purchase for $37.already paid April 19/2025 one purchase for $294. On installments The Quieton Skaal for tinnitus dont ******* I want them stop collecting my money from my bank account through Affirm .I want to return the 6 remaining bottles, I bought 7,but no address, unfortunately I trow away the address and the bag of the delivery.I bought this seven bottles, I think they were going to work, but no.And also a lot of pushing for them to sell. Thank you very much

      Business Response

      Date: 05/23/2025

      May 24, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - ***** ******-****

       

      Hi ****,

      Thank you for giving me the opportunity to address Ms. ************ concern. Im sorry to hear that she is dissatisfied with her purchase.

      Unfortunately, we were unable to locate an order using the details provided. To effectively resolve Ms. **** complaint, we kindly request additional information from her:

      Order ID for the $49.97 charge This can be found at the bottom of the order confirmation email under the "Order Details" heading. The subject of the email is: "Order Successful / Access."

      Ms. *** can also locate her Order IDs using this link: ****************************************************.
      If the Order ID is unavailable, please provide the email address and full name used for the purchase.

      Once we receive the requested information, we will promptly work toward a resolution.

      Ms. ******-**** is also welcome to contact us directly. Our customer service associates are available at *********************************** or by phone at ***************.

      Please let me know if theres anything else I can assist you with.

      Sincerely,

      **** *****
      Digistore24


    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to onllne purchase 1/22/2025 Digistore24 (a promoter of *******************), recommended that consumer complete 3 months of the medication--ie. three(3) bottles @30 -capsules) to allow medication toiletries provide benefits, assuring that a full refund would be given if not effective. I paid $189.83 for the 3 bottles recommended to address urinary incontinence. It was not effective at all.. I sent emails to DigitStore24 , then referred to (FEM) FemiPro *********************************************. Responses repeatedly claimed a 60 day period for refund to be provided and that period had expired in March. NOT SO!!! I received item in Feburary and was only advised of completion of the 3 bottles(90 capsules) within a 90 day period.I now question the good faith/veracity of thie merchant's assurances at time of purchase/. Perhaps their business is nothing more than a scam which requires followup.

      Business Response

      Date: 05/23/2025

      May 23, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - B **** *********

       

      Hi ****,

       

      Thank you for bringing this matter to our attention. I would like to personally assist in resolving Ms. ********** concerns regarding her recent purchase.

      Our records show that on January 21, 2025, Ms. ********* placed the following order:
       
      Order ID ********: FemiPro 3 Bottles + 2 Free Ebooks for $189.83

      This product is a popular item on Digistore24 and is accurately described in its listing. We are committed to maintaining high standards, and every product undergoes a thorough quality and compliance review before being made available for sale. We regret that the product did not meet Ms. ********** expectations.

      We offer a 60-day satisfaction guarantee. As outlined in the vendors refund policy, customers must return the product at their own expense to the fulfillment center to receive a refund.

      The full policy can be viewed here: ***************************************

      Our records indicate that Ms. ********* first contacted us on January 24, 2025, expressing concerns about the products effectiveness. We referred her to the vendors customer support for further assistance. Since then, we have not received any additional communication from her, nor any request to return the product or initiate a refund. Its possible she continued her correspondence directly with the seller.

      We regret that this issue was escalated to the Better Business Bureau before we had the opportunity to address it. Nevertheless, to ensure Ms. ********** satisfaction, we have processed a full refund for her order. Attached is the proof of refund. Please note that the refunded amount may take up to 10 business days to appear in her account.

      At **********************, we are committed to providing excellent customer service and apologize for any inconvenience this situation may have caused. Should Ms. ********* need further assistance, she may contact us at *********************************** or by phone at ***************.

      Please dont hesitate to reach out if we can be of further assistance.

       

      Sincerely,

       

      **** *****
      Digistore24


    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/22/2025 I ordered "LOTTO Cash" with my credit card ending 1112. My card company contacted me to authorize the purchase. Which I did. It posted to my card on 4/23/2025. I've called customer service numerous times and emailed just as many times. Only to be told I need a transaction ID number. I don't have one as the transaction fell through the cracks of their system. I've sent them a screenshot of the credit card transaction posted to my account. Still there's nothing they seem to want to do. I want my $210 and a written apology

      Business Response

      Date: 05/14/2025

      May 15, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: Complaint ID ******** - ***** ******

       


      Hi ****,

       

      Thank you for giving me the opportunity to address Mr. ******* concern about the unauthorized purchase under his account. We take pride in the integrity of our business, and I understand this is a serious matter.
      Unfortunately, we were unable to locate an order using the details provided. To effectively resolve Mr. ******* complaint, we kindly request additional information from him:
            1. Order ID for the $210.79 charge This can be found at the bottom of the order confirmation email under the "Order Details" heading. The subject of the email is: "Order Successful / Access." Mr. ****** can also locate her Order IDs using this link: ****************************************************.

           2. If the Order ID is unavailable, please provide the email address and full name used for the purchase.
      Once we receive the requested information, we will promptly work toward a resolution.

      Mr. ****** is also welcome to contact us directly. Our customer service associates are available at *********************************** or by phone at ***************.
      Please let me know if theres anything else I can assist you with.

      Sincerely,

      **** *****
      Digistore24


    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction?04/21/2025 The amount of money you paid the business?$378 What the business committed to provide you?+ Provide me with a system that, after setup, only needs to be turned on and generate income.+ A 60-day money-back guarantee. + They will do the set up for me within a few hours, and I receive it to just start it.+ After setup and fully functional, it will generate income automatically.What the nature of the dispute is?I exercised my right of revocation for consumers for a refund within 14 days several times, and they don't comply.Whether or not the business has tried to resolve the problem?No, they try to keep me with the product with more add-ons and services.If the issue involves advertising, when and where was the ad seen or heard?The advertising was through *******, and I'd been watching it for several days before 04/21, and it was on this day that I decided to give it a try.After trying the **** system for 7 days, I discovered that I need to set it up, search for some resources, create accounts on other platforms, and promote it on a bunch of social media webpages. The advertising is misleading because it makes us understand that with just 3 clicks we can take advantage of a WiFi setup to make money automatically, but instead it is to do affiliate marketing, which was never mentioned.Talked several times with the helpdesk ******************************* asking for a refund and only got replies for assistance and to keep the product with some special add-ons, ignoring or not mentioning my request for a refund.However, as the payment process was made through ************************** ************************************* this should be the company in charge of processing a refund as well. But they keep referring to the vendor, which only keeps promoting and not addressing my right of revocation for consumers.The last time I talked with them was on Monday, May 05, stating still wanting a refund and rejecting another upgrade they offered

      Business Response

      Date: 05/14/2025

      May 15, 2025

       

      **** ************
      Ambassador of Trust
      Better Business Bureau

       

      RE: BBB Complaint ID ******** - ****** ****

       

      Hi ****,

      Thank you for bringing this matter to our attention. At Digistore24, we are committed to providing exceptional customer service, and we regret that Mr. ***** experience did not reflect our standards.

      We understand his request for a full refund and appreciate the opportunity to resolve this issue.

      Our records show the following purchases were made on April 21, 2025:
      Order ID ********: M1 Wifi Profits $67.00
      Order ID *********: UP1 Done For You Wifi Profits $147.00
      Order ID *********: UP3 Instant Income Upgrade $67.00
      Order ID *********: UP2 Automated Edition $97.00
      Total Amount: $378.00


      At Digistore24, we take pride in promoting transparency and customer satisfaction. Every product we offer undergoes a thorough review for quality and compliance, and we continuously monitor vendor practices to ensure they align with our standards. We recognize the importance of addressing concerns thoughtfully and sincerely apologize if these products did not meet Mr. ***** expectations.

      As a gesture of goodwill and in the interest of customer satisfaction, we have issued full refunds for all of the above purchases. Proof of the refunds is attached. Please note that it may take up to 10 business days for the refunded amount to appear in ************** account.

      We hope this resolution meets his expectations. Should he require any further assistance, he is welcome to contact us at *********************************** or by phone at ***************.

      Thank you once again for allowing us the opportunity to resolve this matter. Please dont hesitate to reach out if we can be of further help.

       

      Sincerely,

      **** *****
      Digistore24


      Customer Answer

      Date: 05/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      The company did a full refund to me, and recently my bank statement has been reflecting it.

      Sincerely,

      ****** ****

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