Business ProfileforKisselback Ford

My complaint is against **** dealership in ******** **.I brought my car over to dealership before Christmas. I was told that I needed a part for the car to fix within the transmission. The car would not go in reverse. The dealership told me to come back after Christmas holidays to try to get ***********. The dealership said i could still drive the car that way it was. Knowing it does not reverse, brought my car back in the week of christmas. I was giving a rental car. However the rental car is only good for Based on my warranty with **** for 10 days. I was told that the part was coming in on January 3rd and would be fixed by then. Then I was told the part will not come in until next week. I was told to bring back the rental the week of Jan 2. To get a loaner car. A loaner car that said it needed oil change and air in the tire. That is how they gave me the car.So the week of january 8, I was told that my car was gonna be ready. Then I was told my car would be ready January 10th or 11th. Then they told me the part didn't come in yet. It will be in the week of Jan 15, then I was told the week of Jan 22. I was told to bring back the loaner, and get another loaner. They wanted me to bring the car back when it hit 400 miles. I assume that was a joke. Because when they gave me the car , it had 350 miles on it. It's over 30 miles from the dealership to my home. So that sound rickicless.Each week I was promise the car will be ready. The week of Jan 29. I was told they finally got the part in and the car will be ready in 2 to 3 days. Then when I call back I was told they did not have space for my car in the garage to be fix. Then when I call back Feb 1. I was told they need to find ********, who can fix the car. At this point I asked for a regional manager or the owner of the place. I spoke to ****** who said he was gonna be on top of this and make sure my car gets fixed right away. On Feb 2, I would told that my car was in the garage getting fix.Then on Feb 7. I am told they think they got the wrong part. So now I am told it's longer to be fix. Car been there for almost 2 month's. This dealership keeps playing games.