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Business Profile

Appliance Repair

Rocket Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner of Rocket Service, LLC contacted me on 8/6/2024 via phone call to begin a resolution process. Service manager will come out to attempt to determine the problem with the parts installed. The owner assured us there would be no charge for this visit. She also stated that if the service manager cannot repair the dryer, I would receive the refund I requested of the $485.64 we paid for the previous Rocket Service technician's work. We are moving forward with this possible resolution route as the service manager is scheduled to come to our home on 8/7/2024 for no charge.h this brand and/or model OR installed the part(s) incorrectly and that is causing the breaker to trip every time the dryer begins to heat. I left a message for the Rocket technician and the manager of Rocket and neither have responded to me.

    Customer Answer

    Date: 08/06/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** (nicki) ***************************************

    Business Response

    Date: 08/06/2024

    Hello,

    We are sorry for your poor experience with our technician.  I have scheduled a service appointment with our field supervisor to come and look at your dryer tomorrow 8/7/24.  I was out of town last week and apologize I did not get back to you sooner.  We will get this remedied to your satisfaction.  Thank you for your patience.

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a vibrating sound in my refrigerator that has been getting louder. I called Rocket Service LLC at ************ for someone to repair it. On 11/3/22 Larry came out. He changed the freezer fan, which he stated he doubted was the reason for the noise, but changed it just in case it was. He told me that if the noise persisted to contact the company any they would look further into it or issue a refund, as they claim that their work is guaranteed. The total cost was $433.22. The noise persisted so I called again, On 1/6/23 another tech, ***** (?) came out. He thought the noise may be coming from the ice maker, so he sealed the area with a type of caulking. There was no charge for this visit. This was also not the cause of the noise. I contacted the office again on 1/26/23 and was told that **** the manager, would return my call to issue a refund. I received no return call. I called again on 1/31/23 and still have not received a call back or a refund.

    Business Response

    Date: 02/23/2023

    Good Morning Ms Davoli.  I am refunding you all but the service charge.  I apologize we were unable to fix the noise issue for you.  Thank you.

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