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Business Profile

Online Retailer

Sunshine Sisters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Sunshine Sisters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunshine Sisters has 2 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered a sweatshirt after seeing one on a friend. She is a big girl so I know they make shirts in my size. (womans XL). I emailed about sizing, giving my exact measurements; i was answered by ******** Crosolo after over 2 weeks and ordered the size she recommended. I paid them $32.65 with shipping and eventually received a shirt that is a girls size! I am a 69 year old woman; the shirt pockets come across my b**** and the shirt doesn't even hit my belly button. I sent pictures and numerous emails asking for an exchange and even offered to return the girls shirt on my dime for a shirt in my size. None of the emails were answered and I am stuck with something I can't wear. This company has terrible "customer service". The shirt shown is next to my normal size in a sweatshirt.

      Customer Answer

      Date: 12/11/2024

      this is the email there is no mention about wrong sizes or product.

      All i want is a shirt that fits a woman not a girl

      Customer Answer

      Date: 01/14/2025

      thanks i am not surprised. they were eager to get my business then ignored me.

      Total rip offs

      no reply from them to at least 6 emails

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on November 20th. Was told to wait ten business days for item to ship. Waited ten days, no progress. After inquiring about when item would be shipped, a label was created immediately so it looked as if progress was made. Item still hasnt shipped. This is for a Christmas present, and had I known it would take upwards of twenty days, if not more, I would not have ordered from the company.

    • Initial Complaint

      Date:12/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****************** Tracking #********************** Order on 11/22. Promised to ship 11/25. Shipping label printed on 11/25 but as of 12/4 package still hasnt left their facility and given to **** for actual shipping. Told again on Monday 12/2 after many unanswered messages to expect movement within ***** hours. Two days later still no movement.

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the order for shirts on 7/22/24 and received tracking on 8/17/24 to ******** not ********. Contacted them through email on 8/22 about issue of not receiving package with wrong address. They claimed to ship again with tracking on 8/26. Never received and asked for refund but the company only said they would give 50%. After email about my displeasure about 50% they offered 100% and was told it would be received in 7-15 days. That was 10/9 and have yet to hear from company or receive refund. Have all emails saved.From: **************** Team <*************************************>Date: September 14, 2024 at 5:06:21AM EDT To: ******************** Subject: Tracking Reply-To: **************** Team <*************************************>?Hello, ***** ******* Thank you for contacting me.We apologize again for the unpleasant shopping experience we have brought to you and hope to resolve this issue as soon as possible.We have fully understood your intention and have applied for a 100% refund for you. The refund will be returned to your [original method of payment].And your order refund will be processed today.Please understand that refunds usually take 15 to 25 working days, depending on the processing speed of the bank. You may be worried that your refund may not arrive immediately, but please rest assured as we can guarantee that you will eventually receive your refund.Thank you for your patience and kindness. If you have other concerns or have not received a refund within the period mentioned above, you can contact us at any time and we will provide you with corresponding solutions.Sincerely,**************** Team

    • Initial Complaint

      Date:11/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with this company for some t shirts and sweatshirts totaling $78.02 on 10/1/2024. I have been a long standing customer and normally have no issue with this company. However, this instance I had not heard anything from them regarding my order in 14 business days which is unusual. I was assured that my order would be sent. At the 20 business day ***** I followed up again, with no response. I then followed up again for the 3rd time on Nov 5th, followed by Nov 7th and then again on Nov 12th with no response. Had they had a phone number, I would have reached out via phone, but they use email only. On Nov 7th, before I sent my email I went online to check the order status to find that it was in a fulfilled status; however, I never got updated tracking and as of today I still do not have my items. I checked the tracking link providing, but ironically, it is not trackable. All I am looking for here is either my items or a refund of my money. I also want to make others aware that this can happen to them as well.

      Customer Answer

      Date: 11/18/2024

      Business reached out confirming no movement on my order. Offered in store credit. While I was not a fan, it is better than nothing.  Thanks for your help!!

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September ******* I order several items from Sunshine Sisters for *****. I waited 3 weeks didnt receive it. I contacted them and, they sent me a tracking number. I tracked it for two weeks. It said it was delivered to my front door. Which there is no way that it was cause I live behind 3 locked gates. So I contact them again, and they said they were sorry for the inconvenience, and would send me my order again for free. I waited another 3 weeks and I contact them again. They sent me another tracking number saying to wait another 7-15 days. That they are using 618 Track. I looked up 618Track and it says they are a scam. I just want my refund back. Thank you, ****

    • Initial Complaint

      Date:09/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through this company and never received my order I tried contacting them and no response. I used Affirm to pay and havent made payments now its hurting that account from using affirm I contacted affirm to dispute it but seems like nothing is getting done

      Customer Answer

      Date: 09/17/2024

      She has scammed so many people 

    • Initial Complaint

      Date:09/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So around the beginning of july I placed a fairly large order( about 30 items), from the sunshine sisters, card was charged but I never received anything, I emailed them they said they would send another package, still never received anything, I asked for the name of their carrier but they will not tell me, those shirts were going to be for my family and I, we were going to wear them on my daughters birthday *********, she passed away on new years eve 2023. I'm so upset that I've had to go through all this and still no resolution.

    • Initial Complaint

      Date:09/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $34 worth of items and never received them. I also emailed them weeks past when it should have arrived and I have received no response. Ive made account log information twice and although I had log in info saved in my phone, website says *** never made an account.

    • Initial Complaint

      Date:08/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/ 29/ 2024 I placed an order for items advertised to be discounted overstock merchandise from the Sunshine Sisters company. The order stated that it would be shipped in 3 to 7 days ( See copy of order ). After several weeks ; not hearing anything further or receiving my order, I tried to check tracking information through a tracking number that was provided. Tracking did not work. I reached out via email to Scabiship to obtain information on the status of my order. First time I was apologized to for the delay , told it was still in transit. Next email claimed that it was delivered, they were not sure why I was stating that I had not received it. I emailed them back to have them investigate where my order ended up. There later response was that they didn't know what happened to my original order, but they would reship it out to me ( hopefully in full- they were not sure if they had all the items still available). They said I needed to agree to wait up to 15 additional days to receive the second shipment. That email was 7/31. A new tracking number was included, which again did not work. I reached out via another email on 8/9 that I had waited for the additional time and still have not received any part of my order. Therefore, I request that a full refund be issued. Scabiship replied saying that my order was still being shipped, however due to some issue on their end with updating the order; that they could not give me a tracking number at that time. From things I have read on social media , others have stated that this company in a fraud. Some that have received items say those items were cheap, defective, damaged, knock offs. I mostly won't receive my items. I am owed a refund...I never received my order.

    Sunshine Sisters is NOT a BBB Accredited Business.

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