We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

John C. Cassidy Air Conditioning, & Plumbing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2017, **** *. Cassidy Air Conditioning (**** *. Cassidy) installed my A/C. On February 18, 2025, a technician from their company visited my home to repair the A/C. Without providing a cost estimate or diagnostic information, the technician replaced the transformer and subsequently issued a bill. After the repair, he incorrectly stated that the transformer was not covered by Carrier's 10-year warranty, leading to an inflated charge due to this misinformation. The technicians statement was false, and I was overcharged for a component that should have been covered under the warranty. This is an unfair business practice.Upon discovering the falsehood, **** *. Cassidy was contacted by phone on February 18, 2025 and informed of the false statement. An associate stated that the Service Manager would return the call the following day. Later that evening (Tue, Feb 18, 7:07PM), I sent an email to **** *. Cassidy requesting that my credit card not be charged due to the technician's erroneous statements. The next day, an associate confirmed that, after consulting with the manager, they agreed to issue an $80 credit to my credit card to resolve the issue. This conversation was documented in an email sent to **** *. Cassidy on Wed, Feb 19, 7:******* of today, March 8, 2025, the $80 credit has not been applied to my credit card. This experience has raised concerns about the company's ethical business practices and suggests a violation of fair business standards. Consumers should not be subjected to false information leading to higher charges. When such misinformation is identified, the company should act promptly to rectify the situation rather than prolonging the issue with further inaccuracies.

    Business Response

    Date: 03/10/2025

    Mrs. ****** we are sorry for the time it took to issue the credit. It will be done today as per your conversation with my office. Please reach out if you have any further questions.

     

    Thank you for your patience 

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** C Cassidy.After using this company for 16 years to service my a/c unit, I can't believe they do not care for their customers.. During our semi annual A/C tuneup,I was told that the blades on the drum were filthy and needed to be cleaned..The technician told me the dirt on the blades are causing an unhealthy environment in my condo. He quoted me a price of $ 650 for the cleaning which I agreed to have done.A week later, a new technician game over to do the job. After he spett 1.5 hours taking the unit apart, he told me the fan blades were not dirty and the prior technician was mistaken.**** C Cassidy charged my credit card the full amount since my card was on file in their office.I called **** C Cassidy three times and was given the run-around..I asked for my money back to no avail on an expensive job that was not needed. This should never have happened and I consider myself being ripped off by a company that has no concerns for their loyal customers.

    Business Response

    Date: 01/22/2025

    We have address with Mr. ******* and have adjusted the bill off his account.

    Customer Answer

    Date: 01/22/2025

    UPON RECEIPT OF PAYMENT OF $ 650, I WILL CONSIDER THIS MATTER CLOSED.

    Customer Answer

    Date: 01/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:04/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new HVAC unit In April of 2021 and have had ongoing problems with it Fist the condenser needed replacement Then the **** thermostat stopped working and I was told I needed a new thermostat I purchased a new one and they installed it and it blew again This time the diagnosed that I needed a new electronic board The part was under warranty but the labor charge was over $400 I had to also purchase a new **** thermostat for another $200 After the board was installed the third new thermostat blew They came out and determined that a low voltage wire was crimped and repaired that That seemed to do the trick I spent over $1000.00 on a new HVAC unit and **** Cassidy refused to consider and good will what so ever They came out last week to service the same unit and i explained to the technician the we had a unusual amount of water in the drip pan They checked it out and said everything was fine Last night I see water dripping from my kitchen ceiling under the unit The drip pan was overflowing and leaking the the wood for in my kitchen ceiling Still waiting for the 24 hour emergency service to arrive ************ does not care about there customers When I was disputing some of the charges it took a month for me to speak to a person with authority and I was denied any good will again This is just the wrong way to do business

    Business Response

    Date: 05/01/2023

    We called ********************** addressed his issues and have corrected and refunded him. We reinstated his maintenance agreement and he is still a Cassidy Care customer.

  • Initial Complaint

    Date:08/21/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed for a Cassidy Care program contract for one year at $220.00 and it was paid to ***** "*****" ********* on 5/21/2021 by credit card. Before the 2021-2022 contract expired, I cancelled the renewal with the company. In August, ************ Cassidy's accountant ********************* sent me a bill for $220.00 and I emailed him to get an explanation about the charge. He acknowledged that I cancelled but refused to explain why I still owed $220.00. Instead, ********************* sent me a letter that he would send it to collection if I didn't pay. I cancelled my contract which is allowable by either party and it's not fair the way that the company is threatening to send me to collection.

    Business Response

    Date: 08/22/2022

    This was a miscommunication and *************** does not owe anything. My office called her this morning to discuss. 

    Customer Answer

    Date: 08/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

John C. Cassidy Air Conditioning, & Plumbing Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.