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Business Profile

Hot Tubs and Spas

Revive Spas And More LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a jacuzzi from Revive Spas and More, L.L.C. on March 20, 2023. We have not been able to use it yet because of a leak. We have contacted the company by text and
    phone calls with no luck. We paid $3800 for it and they promised a one year warranty. Dylan said it was in perfect working condition. Supposedly it was working properly before they delivered it to us. I believe we may have been scammed. We would like the jacuzzi to be fixed but will not pay anyone to do that since we have a warranty. They can pay our bill for us. These people need to go jail for taking peoples money and selling them jacuzzis that do not work properly!!!

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold us a hot tub for $4000 saying it was a 2019 jacuzzi barely used, and when they arrive they said they do not install it and we would have to get an electrician. We then open up the jacuzzi and notice that something was living in it and that water was leaking as well after filling it up. We then get an electrician out and connect it and see that it doesn't even turn on.

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hot tub from Revive Spas on January 27th 2023. They included the cover and deliver for $1900. When they got here they said they couldn't find cover and had to order a new one for us. they were leaving one to cover until ours came in. The one they left is hanging over each side by 6 inches. They had sent us a video running before we bought but when we filled and pluged in to electrical it started leaking from 2 places. We contacted them by text 3 to 4 times and they were buying something to stop the leaks but never came out. Also the cover still is not here. We have a 6 month warranty but haven't seen anyone since we bought it. We would like our money returned and for them to come and pick up spa. They shouldn't be allowed to do business in Fl.
    We even told them we would exchange for a newer one if it didnot leak but no word. We threatened to call a lawyer and now no contact whatsoever but they are still selling in Fl.

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st, 2022, I purchased a Signature SS2 series jacuzzi tub for $2,000 from Revive Spas offering a 6 month warranty. I notified them on December 9th that we smelled a foul odor followed by smoke coming out of the side panel. Upon removing the panel, we found that the foam was burning and immediately shut down the power. It has not powered up since then. I emailed photos and a response was received. A repair tech was scheduled for December 20th but no one ever showed. Communicate continued to be sporadic by email and/or text and to date no one has come out to make repairs despite my numerous attempts to
    calling, emailing and texting.

    As a result, I did contact another company to repair the jacuzzi. Attached is the estimate for the repair along with the original invoice of purchase and my email communication with the company.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-19-2022 $2000.00 Bought a hotub that was completely non-functional contacted seller many times, have got zero fixes for the hot tub

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a hot tub spa from revive on 10/7/22. We were told they did a 72 hour water test and that there is a year warranty. Upon delivery, they ask your tub to be hooked up by an electrician and they just leave. Immediately after hook up and filling with water, there were multiple huge leaks spilling out everywhere. The pipes were chewed by what looked like rats. They have refused to respond to my text messages or calls or voicemails. Upon further research they've done this to many other people. I feel completely taken advantage of and now have a hot tub that cannot be used. I would like all my money back and want these people out of business!! They have also had suits filed by Oklahoma attorney general. Why are they allowed to conduct business in FL?

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hot tub from Revive Spas and more 10/01/22, listed on Facebook marketplace for $4500 and sold at the price of $4000. The seller advertised as 2018 Master Spa Twilight 7.2 and delivered to Saint Johns from Port Orange. After inspection, I informed the business that the serial number found in 3 locations and the model number of the computer board corresponds to an older model produced in 2012. They have since dragged our communication out and fail to respond in a timely manner. I am not willing to accept the product delivered as is and after multiple attempts to contact the seller, they offered a %15 discount or exchange of a similar model. Based on this company's history, this does not seem to be an accident, and I would not be willing to exchange it or believe they will fix it. They are well know to give false information and sell defective hot tubs. This is an article about their company so I can help anyone to avoid dealing with this company.

    *********************************************************************************************************************************************************************

    I will hold this company accountable and I hope this prevents further fraudulent transactions.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a "2018 Hot Tub" with warranty. It does not work, had 2 huge rat nest in it and the plug is broken. He replied he would overnight me a cord and now will not return call, text, FB or any messages. I am out $3,000.00

Revive Spas And More LLC is NOT a BBB Accredited Business.

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