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Business Profile

Marketing Consultant

CREF Xchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for CREF Xchange's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CREF Xchange has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CREF Xchange

      203 Fort Wade Rd. Ponte Vedra Beach, FL 32081

    • CREF Xchange

      203 Fort Wade Rd Suite 300 Town of Nocatee, FL 32081

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted with them to purchase commercial mortgage leads. Spoke with ***** *****, he sold me on how superior the leads were because they are from referral sources.
      paid for the top plan.
      Immediately problems started. first couple days no leads in the portal to pick from. ***** ***** claimed the website was hacked and because they wanted to protect their clients from malware and virus, he said they stopped lead production until it was fixed. I had no reason to not believe him at the time. After about a week or so the system was fixed but no leads were showing up. tried reaching to ***** ***** via phone, no reply. He finally sends me a text saying he was sorry; he was traveling to support a family member in another state who has cancer. again, i had no reason to not believe him. He said he would pay special attention to my account, treat it as his own. He said he would start harvesting leads for me to give me a jump start. Then crickets for 7-10 days. I call him several times again. No Answer. he texted me and said he was taking care of a sick sister and would help me when he returned from New Jersey to Florida. I said sorry for the personal issues you're having but I paid for leads and so far, no leads. ***** ***** promised he would help. I wait another week. Nothing from ****** so I call him and text him. he texts me back, said he had a really bad case of Bronchitis. ***** ***** just placates me when I can get ahold of him.
      He just buys more time when i can get ahold of him with some excuse, truthful or not.
      It's not like i can verify the hacked website, sick relatives or Bronchitis episodes.
      there is more to this ugly story but im running out of characters here.
      i have several emails and 2 help tickets requesting a refund.
      Customer Service Help Ticket
      Ticket #*************
      Status: Open Date Submitted: 03/25/25 8:32pm

      Closed Cases
      Case Number Date Submitted Subject
      ************* 03/12/25 5:02pm This is not working and i cant get a call back

    CREF Xchange is NOT a BBB Accredited Business.

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