Reviews

This profile includes reviews for Special Event Travel Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Special Event Travel Network

  413 Oak Pl Ste 5L Ponce Inlet, FL 32127

  
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  Special Event Travel Network

  5500 Sampson St Apt 3306 Houston, TX 77004-7878

Review Details

• Review fromNicole P

  Date: 06/22/2023

  1 star
  This review is to highlight the lack of professionalism and overall incompetence of SET Network owner (individual named Wells) and staff.
  I attended ***** ****** Weekend in Jamaica, May 2023. Upon returning to the states, I and several other attendees, had various fraudulent transactions on our debit/credit cards that were used to make payments with SET Network. There is no direct affiliation among those affected. Each of us incurred fraudulent transactions that were attempted and (some) successfully processed, within days of each other. All individuals involved reside in different states, used separate methods of payments with SET and bank with various financial institutions. Some individuals did NOT use these same cards for purchases while in Jamaica. Our one commonality: we all issued payment to SET network. We all provided our card and contact information via PHONE to a live customer service rep as REQUIRED per their company policy. We ALL were victims of fraud within days of returning to the US.
  Collectively, this matter was brought to the attention of SET Network staff. NOT to make accusations or seek financial reimbursement for losses sustained, but to merely INFORM this business of an evident breach of personal/financial data. We were met with opposition and apathy. The owners' response stated that "this unfortunately is a new normal these days" and we were advised to "simply contact [our] bank and have them address this for you." The owner (Wells) was extremely defensive and dismissive of the issue - a clear reflection of inadequate logical and ethical business practices. It is the responsibility of the MERCHANT to protect the privacy of the consumer. SET Network was unsuccessful in fulfilling this obligation and SHOULD have responded in urgency to perform an investigation. At the very least, ATTEMPT to protect customers and avert a similar occurrence. No REPUTABLE business haphazardly responds to an issue of such severity.
  Unacceptable.
  

  Special Event Travel Network

  Date: 06/22/2023

  Thank you for allowing us to provide greater details into this matter. We are confused by this complaint. This person has never ever made us aware of this issue, in any way, which apparently happened 30-60 days ago. We are not sure why they would come to this platform to address this without first advising us of this issue then allowing us to review the matter.
  However, one of our repeat travelers, on 6/21/23 did reach out to advise of a similar matter and mentioned that she knew others that may have experienced the same thing. We are only assuming this person is a friend, because again this is the first of us hearing about this.
  To that note, we advised the valued customer that we take claims of this nature seriously because it's never been alleged before. We requested information to help us look deeper into this, which was just provided around 10:30p on 6/21/23. We have not even had a chance to review it before Ms. ****** sends this complaint.
  From the onset however, we expressed we were sorry this happened to them and offered the standard solution regarding the bank reference made in this complaint. We are unsure about what else we were supposed to do.
  We took this approach because the text message sent to us insinuated that we or one of our vendors was "stealing". We are extremely proud of our service and work hard to please everyone, we have served over 10k people a year for over two decades . So while we empathize with the guest, we could not allow the narrative to go unaddressed.
  That said, We then advised that we have been in business over 25yrs, our rating with the BBB is a A+ and we stand on integrity and transparency. We did not mention, but should be noted, that our site also has all the required fail safe components required to have an online system. We assured them that while this happened, it was not one of us who participated in this matter. We reference the fact that she has traveled with us before, met some of the same people and that she should know our character.
  It is important to note: that the youngest tenured staff we have in the whole company that would have access to any card details is 15yrs and if someone has traveled with us before you have met all key members of our staff and as in this case - called / texted their personal cells and never had an issue before. We truly present a family environment.
  In closing, we have closed out 2 or 3 different events within the time frame this person is suggesting that this has happen and we have not had any one from those events ( nor do we expect to) make these same claims, so while this is an odd complaint to us, as a precaution we will:
  (1) request a report from our webmaster about any reported breaches
  (2) will review our site secure certificates to ensure they are up-to date
  We hope this gives clarity to our position, for reference we have included the email we sent to the other valued customer
  

  Special Event Travel Network

  Date: 07/05/2023

  In the name of transparency see the email this person is speaking about. It is clear that we are interested in participating in a solution.
  
  
  
  Hello it was brought to our attention that you had a few issues with fraud charges on your account.
  
  
  
  First, we are sorry to hear that, this unfortunately is a new normal these days. Simply contact your bank and have them address this for you.
  
  
  
  However, in the communication to us you mention that either: We are stealing or a vendor we deal with is stealing. This is a serious acquisition as we have an  A+ rating with the BBB and have been in business for over 25yrs. Our integrity is important to us.
  
  
  
  Furthermore, you've been on other international trips with us before, with no reported concerns of this magnitude. We would think that you know how important our integrity is.
  
  
  
  However, now that it has been brought to our attention, we would like to humbly request the following so we can do our own investigation into this matter.
  
  
  
  Please help us, help others by telling us: Who & if you know WHERE is the vendor / charge that used your card
  
  
  
  What was the amount that you noticed was the issue
  
  (not all but the one you think is related to your trip with us)
  
  
  
  You mention others on the trip that have the same issue, who are they, we need to speak with them as well. Again, the above information will assist us in doing our due diligence given that our name was menti