Business ProfileforEngineered Air LLC

Engineered Air installed an ** system in my home at *************************** The model of the unit in question is a ********** MXZ-3C24NA2 that was installed on the 1st floor. The system is not working and I called an ** repair company. They came out and looked at the system and questioned the installation of the system. The ********** unit is a ductless system. However, there is duct work. He questioned why there would be duct work for a system that is ductless. He was not sure if the unit was attached to the duct work. He was confused as to why there is duct work in place, but a ductless system was installed. We looked at the plans filed at the *************** (ToJ). The original plans show a different ** system that would require duct work. We also could not find the permits for the ** unit. He did not want to start opening up the ceiling to see if the duct work went over to the closet where the ** unit was supposed to be housed in the plans filed at the ToJ. The duct work is in all the areas that are shown on the original plans. He had also asked if you had a surplus of this model because it is a very odd choice. Especially because there is duct work already in place.1).Need the approved plans for the ********** unit that was actually installed 2). Need the approved permits for the ********** unit 3). Does the duct work go to the closet like the approved plans?The ** company is stating it will cost 8k to repair and or replace. I am attaching the plans at the ToJ and pictures of the vents.******************************************************* This explains the installation of the unit. No ducts needed.