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Business Profile

Investment Security

TradeStation Securities, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very weird experience with TradeStation. I opened a brokerage account and funded it with $29k, the same amount I use to test any new platform. Wanted to test out their platform for day trading. I had not taken any trades on the account and I got this email. TradeStation has made the business decision to close your account(s). It is the policy of the firm to not disclose any details regarding this decision. They wouldnt elaborate when I called them. I have done business with multiple brokers and have never had this happen. Take your business elsewhere. Im glad I found out this is how they operate before I actually funded a trading account with them beyond a test run of 29k. I know their response will be some our policy does not require us to disclose this blah blah blah type of response. But it seems very odd. Like I said, I hadnt placed a single trade with them. Ive been with lots of brokers over the years and never once has this happened.

    Business Response

    Date: 08/01/2025

    Dear ******* ********, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 7/29/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

    Customer Answer

    Date: 08/01/2025

     
    Complaint: 23666260

    I am rejecting this response because:
    Their response was nothing more than a copy and paste email.  As I stated before, if you are considering bringing your business to this platform, dont.  Take your business elsewhere.  
    Sincerely,

    ******* ********

    Business Response

    Date: 08/01/2025

    Mr. ******* ********,

    Unfortunately, no further information can or will be provided. Please note that The Firm does not divulge the reason it decides to discontinue a business relationship and does not have a regulatory requirement to do so. The decision cant be reversed on appeal. 

    Per the TradeStation Securities Account Agreement for ********************** Accounts, the Firm may, at any time, in its sole discretion and without prior notice, terminate your account or restrict or prohibit trading of securities or other property in your account for any reason. Without limitation of the breadth of the foregoing rights, the Firm may in its sole discretion restrict trading in your account to closing transactions only. You shall, in all such events, nevertheless remain responsible and liable for all of your obligations and liabilities to the Firm and its affiliates under this agreement and all other agreements, terms and conditions that are part of the Account Application and Agreement.

    Sincerely,
    TradeStation Securities, Inc.

  • Initial Complaint

    Date:06/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with trade station (********) for the last few years and recently i wanted to transfer funds to start trading and found out that my account is closed, so i tried to open a new account an i tried to upload my ids and but was unscuccesful so many times so i emailed a copy of my ids to the customer service **** about 5 times for their customer service /it team to upload the ids on their system, but all my contact have been in vain and i think thy dont take their business seriously and look after thier clients interests // *****

    Business Response

    Date: 06/17/2025

    Dear ****** ******, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 6/17/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

  • Initial Complaint

    Date:05/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAD AN ACCOUNT WITH ********************** (# ********) FOR LONG TIME AND I DO NOT TRDAE OR USE ANY OF THE SERVICES.I DECIDED TO SELL AND CLOSE THE ACOUNT.THE MONEY THAT THEY GAVE ME WAS$ ******* WHEN THE AMOUNT WAS FROM THE **** WAS $11091.51.I CONTACTED THEM, THEY SAID IT WAS FOR MONTHLY SERVICE APPLIED TO MY ACCOUNT THAT I WAS NOT AWARE OF NOR I AGREEED TO THAT SERVICE.I NEVER ASKED FOR ANY HELP FROM THEM OR FOR ANY SERVICES.

    Business Response

    Date: 06/10/2025

    Dear ****** *****, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 6/10/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

    Customer Answer

    Date: 06/11/2025

     
    Complaint: 23400736

    I am rejecting this response because:

    I did not find any response from TradeStation or any explanation?


    Sincerely,

    Munzir Zirli

    Business Response

    Date: 06/12/2025

    Mr. *****,

    The Firm sent an initial email on April 11, 2025, and a second email on June 10, 2025. Both emails were sent to the email address on file, which is the same email address used for this complaint filing. Please reference those emails which specifically provide the reasoning for the validity of the fees charged. If your email address is outdated, you can contact the Client Experience team to have it updated and also ask that the previous emails be forwarded to the new email address. 

    Thank you, 

    Compliance-TradeStation Securities, Inc. 

    Customer Answer

    Date: 06/13/2025

     
    Complaint: 23400736

    I am rejecting this response because:

    Sincerely,

    Munzir Zirli

  • Initial Complaint

    Date:05/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need our corrected W2 for the year 2021 from ************* Crypto. We filed a case with Trade station on February 18th 2025 and have bern cobstantly calling and emailing requesting our corrected W2 so that we can update our taxes. Its been 3 months and even after escalating to tje manager they are not sending our W2 to us.

    Business Response

    Date: 05/13/2025

    Dear ***** *****, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 5/12/2025, an email and phone call were directed to you, to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I called to get a reset on my password as I wanted to transfer my funds to another custodian. My funds are missing and they sent out two wires. The first was on June 10 for $245. and the second was on June 13 for $11,221.02. I did not request any wires to be sent out no did I received the funds. I want to be made whole again. I asked them to track down the wire numbers and where the funds were sent and they said they have no idea.

    Business Response

    Date: 04/09/2025

    Dear **** ****, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 4/9/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

  • Initial Complaint

    Date:04/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The most incompetent customer support staff. Needed a form filled confirming non professional status to keep access to certain features. Had to re send 5 times to their customer service who seems to be clueless as to what theyre doing. Almost two months later still not re instated.

    Business Response

    Date: 04/09/2025

    Dear ***** **********, 
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 4/8/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

  • Initial Complaint

    Date:03/30/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want TradeStation to resolve the case # CAS-******** immediately. This case is about Recharacterizations of fund ($10000) from **** *** account ******** back to Traditional *** account ********. I initiated the recharacteriaztion request from TradeStation on line service. The request is legitimate and the TradeStation has the duty to fulfill the request but unfortunately it is failing. I've been contacting TradeStation customer support last week for several consecutive days and the response I got every time from TradeStation is that they needed internal department to work on it and promised to resolve it at the end of each day but I never hear back. I'm asking TradeStation to resolve the request immediately.

    Business Response

    Date: 04/01/2025

    Dear ******** **, 

    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 4/1/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 


    Thank you, 
    TradeStation Compliance

    Customer Answer

    Date: 04/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lieyong Fu

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with ********************** that I was not active in. I received 3 emails in the end of December 2024 telling me that the account was overdrawn. This was news to me as there was NO communication from Tradestation on their change of policy to charge accounts 40$ data fee (which was free before) and 10$ inactivity fee from the beginning of 2024. My account was charged 600 for the period before coming to a 0 balance and they finally sending me a correspondence. While trying to resolve with the business they provided 50% of the amount (300) and when I proceeded to withdraw that amount they proceeded to charge January fees of $40 which was Not communicated at all when I spoke with customer service. I also was not able to access my statements on the site (page kept coming up as blank even after trouble shooting with cs. I asked for the statements to be emailed and they assured me they will by end of day and didnt until I called again a week later. I request for the $340 to be sent to me via check.

    Business Response

    Date: 01/22/2025

    Dear Ms. ******* *********,
    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 1/22/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 
    Thank you, 
    TradeStation Compliance

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22838862

    I am rejecting this response because I never received any email or regular mail correspondence. Please send a check for the $40. 

    Sincerely,

    ******* *********

    Business Response

    Date: 02/11/2025

    Dear Ms. ******************* of February 10, 2025, the remaining funds have been withdrawn from the account per your request. Please reach out to the Client Experience team with any additional information needed regarding this matter, and they will be happy to assist you further. 

    Thank you.
    TradeStation Securities, Inc.

     

  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 09, 2024 I brought 5 options from ******* on the tradestation platform, after that on December 20, 2024 I call Tradestation to sell those 5 options the agent ***** under his guidance make me buy 5 options instead of selling 5 options from *******, keep in mind every single step were provided by the tradestation agent as I am following I am confirming with ***** to make sure that I am going to sell those options, after ***** confirmed that I can send the order come to find out he make me buy 5 more. I did request to speak with a manager name ***** *****, even after he did admit on the call recording that I requested to sell those 5 options from ******* during the call, the manager ***** *****, still taking side with ***** when clearly under that agent guidance he make me buy 5 more options!!! I did also ask to be provided with the call recording he refused.I am requesting my $250 back from Tradestation due to their error, after requesting, for help!

    Business Response

    Date: 01/27/2025

    Dear **** **********, 

    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. As of - 1/21/2025, an email was sent to you to acknowledge and address the complaint. Please refer to that email and any subsequent responses to review any information regarding this matter and correspond with that team for any further assistance. 

    Thank you, 
    TradeStation Compliance

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 31th, I went online to check if a refund that was due to my account ************ was credited, even though the credit was there, another transaction, caught me by surprise. A Pending Debit/ Hold of *********. I called BofA), no one could inform me what was going on. I went to a branch and after over an hour I managed to understand that ** ******, for whatever reason is claiming those funds. the VICTIM OF IDENTITY theft as a criminal. I can only assume that ** ****** is their custodian, acting now as co-conspirator aiding and abetting Tradestation criminal endeavours. (on my **** STATEMENT NO FUNDS RECEIVED FROM ** ****** appear), but nevertheless no funds on my account bellong to someone else or are fraudlent. They belong to me. Since the situation (identity theft) is not related to BofA only and ********* Where taken from another account of mine as well, and even a senior VP at **** said in writing that that I should return $37,117.88. Not *********. Nothing is adding up. But in reality the company owns me approximately 13k. I will be filling a lawsuit against TradeStation and ** ****** for Defamation, emotional distress and financial loses. They owe me money and not the other way. Absurdly, given that I don't live in the **, this account is not my day-to-day account, and I was informed that no Information regarding this Claim was going to be sent to me. *************** wants me to proof that funds sent by ** ****** that doesn't appear on my account actually belong to me? I am taking a guess when I mention TradeStation, because according to **** those are transactions made from ** ******. I checked ALL MY BANK STATEMENTS FROM **** AND THERE ARE NO ** ****** TRANSFERS. Please further elaborate so that I can provide the correct documents to end this matter at once. And I would also like to ********************** that I WAS A VICTIM OF IDENTITY THEFT, NOT A FRAUDSTER. AND THIS COMPANY ACTING WITH *************** ASSISTANCE IS TREATING ME AS A CRIMINAL.

    Business Response

    Date: 01/14/2025

    Dear ***** ******,

    TradeStation has reviewed the complaint that was filed via the Better Business Bureau. After having carefully reviewed the complaint, TradeStation Securities is unable to substantiate the claims brought up in this matter. As a result, TradeStation Securities considers this matter reviewed. 

    Thank you, 
    TradeStation Compliance

TradeStation Securities, Inc. is NOT a BBB Accredited Business.

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