Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cremation

Trident Society

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

This profile includes complaints for Trident Society's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trident Society has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps sending mail to know about their services. I have contacted the company to remove my address from mailing list. I didn't request this info, keeps getting this for 5 years now. This is not right. Hope you can get this to stop. This company doesn't respect my wishes. I don't want their services. Thank you *************************************

      Business Response

      Date: 01/10/2023

      Trident Society is providing confirmation that the contact has fully been immediately removed from our database as of January 10th, 2023. Trident Society apologizes for the inconvenience that the complainant encountered. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 01/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:12/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company did not perform services that were partially paid for. Company employees arrived in an unprofessional manner( ill fitting clothing, exposed pubic hair)Company promised to refund money and cover costs for new provider and than changed their mind.

      Business Response

      Date: 12/30/2022

      Trident Society is requesting more details in order to pinpoint a contract/file so we can resolve this concern for the complainant. We are requesting  for the full name of the loved one that the complainant lost, contract number, and which Trident Society office had communication with the complainant. If the complainant has a name of our representative that he work with, that would be also very helpful for us to directly address this concern and provide resolution as the complainant request. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

      Customer Answer

      Date: 01/10/2023

       
      Complaint: 18616703

      The decedents name was *********************. This contract was entered into at the ************* ********** Location.

      Sincerely,

      *************************

      Business Response

      Date: 01/19/2023

      Trident Society spoke with the complainant and has provided a solution to his concerns. The complainant understood and is satisfied. Trident Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

    Trident Society is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.