Business ProfileforTrident Society

First off, The $3075. has not been paid because they wanted it all at once when my Mother passed, after telling me I could make payments.Date of contract: 11/09/2023 Mom passed 12/27/2023 Dear Trident Society,I am writing to express my profound disappointment and distress regarding the recent interaction with one of your representatives, *************************. I believe it is essential for you to be aware of the negative experience I had with her and how it has impacted my perception of your company.During the appointment at my home, **************** displayed a level of pushiness and lack of transparency that left me disheartened. While I sought your services to alleviate the burden associated with the passing of a loved one, her approach was unprofessional and, in my opinion, unethical.**************** hurriedly presented an end-of-year special, insisting on a $2000.00 payment that day without adequately informing me of the available options, which in turn turned out to be $3000. Because of the added burial at sea that I told her I wasnt sure of. I was not allowed to review the program or consider alternatives before being pressured into providing a post-dated check. Subsequently, I discovered discrepancies in the terms and conditions, particularly regarding the cancellation of packaged items. Moreover, I noticed that the signature on the contract isnt even my signature signing for my Mother.Also, **************** failed to provide me with information on the variety of cremation options available, leaving me feeling uninformed and pressured into a one-size-fits-all package. Her misrepresentation of prices, assurance that certain services were included (with the option to decide later), and the promise of a $50 **** card that never materialized only added to my dissatisfaction.To complicate matters, after my mother's passing, I was then informed that I had to pay the entire contract amount upfront, contrary to the assurances given by **************** about making payments. Attempts to secure financing through *********** proved unsuccessful, leaving me in a difficult financial situation. Basically, She knew by me having to post date a check that we didnt have money. She knew by my mom being in hospice that she would die very soon. So she had to know I would never be able to come up with the total amount in such a short time, yet pushed your services anyway with promises I could make payments.This ordeal has been a nightmare, and it is disheartening to have gone through the services and celebration of life for my mother without her ashes. As a customer who entrusted your company during a vulnerable time, I find it unacceptable that such misrepresentation and pressure tactics were employed.As of this date, there has been no resolution. You have my mother and I cant come up with all the money at once. I feel that you should release my mom's ashes to me and honor making payments to you. And you should address your reps so that this doesnt happen to anyone else.I implore you to address this matter promptly and transparently. The experience with **************** has left me dissatisfied with your services, and I believe your company must rectify this situation and uphold the trust of your customers.Sincerely,*************************** As of this date they haven't even called me back.