Reviews

Review Details

• Review fromDACOSTA W

  Date: 11/14/2024

  1 star
  TERRIBLE SERVICE. THEY MAKE YOU DO ALL OF THE *** WORK. ITS A SHAME THAT THE COMPANY HAS THE WORD RESPONSIVE IN THE BUSINESS NAME. THEY ARE NOT RESPONSIVE AT ALL AND NOT RESPONSIBLE EITHER. ADJUSTER ***** IS AWFUL AS PER OTHER REVIEWS. IF YOU GET HER REQUEST ANOTHER ADJUSTER. DONT WASTE YOUR TIME. IF YOU DEAL WITH THIS COMPANY USE A LAWYER UPFRONT. DONT EVEN ATTEMPT TO WORK WITH THEM AS THEY DONT GET BACK WITH YOU OR TRY TO ASSIST YOU!!!!!!I FILED A REVIEW ONLINE AND I NOTICIED A RESPONSE FROM THE OWNER. A LADY NAMED ******** ADVISED ME TO CALL HER TO SEE IF SHE COULD RECIFY THE ISSUE. I DECICDED TO CALL TO SPEAK TO ******** TO SEE IF SHE COULD RECIFY THE PROBLEM. I CALLED AND SPOKE TO ****** @9:58AM AND HE STATES THERE IS NO ONE THERE BY THE NAME ********. I CALLED BACK AND SPOKE TO ******* 10:28AM 11/14/2024 SHE STATES THERE IS NO ******** THERE. I REQUESTED TO SPEAK TO THE OWNER OF THE COMPANY BECAUSE THERE WAS NO ONE NAME ******** AND SOMEONE WHO WAS NOT THE OWNER WAS RESPONDING. I WAS ADVISED I WOULD GET A CALL BACK. I RECEIVED A CALL SHORTLY FROM A LADY, SHE STARTED TO ANOUNCE HER NAME AS ****** BUT THEN SAID SHE MENAT HER NAME WAS ********. IT DID NOT SOUND LIKE THE ****** I ASKED HER FOR HER LAST NAME OR A ID NUMBER AND SHE REFUSED TO GIVE IT TO ME. EVERY OTHER PERSON I SPOKE TO GAVE ME THERE FIRST AND LAST NAME. I CALLED A THIRD TIME TO FILE A COMPLAINT AND ALSO HAVE SOMEONE INVESTIGATE THE POSSIBILITY OF BEING GIVEN A FALSE NAME. I SPOKE TO A ******** AND SHE STATES THEY WAS NO ******** THERE. I ASKED TO SPEAK TO THE OWNER AND SHE SAID SHE WAS ONLY ALBE TO HAVE ME SPEAK TO A MANAGER. I WAS TRANSFERRED TO A MANAGER BY THE NAME *****************. I QUESTIONED HER ABOUT THIS ******** ISSUE AND SHE WAS RUDE AND SAID THAT HAD NOTHING TO DO WITH A CLAIM. I ASKED TO SPEAK TO OWNER OF THE COMPANY AND SHE ADVISED ME THAT WAS NOT AN OPTION. I LOOKING TO RECEIVE A CALL FROM THE OWNER (**** ******) TO DISCUSS MY EXPIERENCE WITH HIS STAFF.
  

  The Responsive Auto Insurance Company

  Date: 11/15/2024

  Thank you for your note.

  Please give us a call to the customer service number. Ask to speak to the senior manager. I have let them know you are going to call. Her name is ****** (real name). She will help you.

  We use pseudonyms on-line as, in 2024, some customers / claimants can become abusive, and that can put our staff at risk. I appreciate you calling out the confusion that this caused you, and I am taking steps to address that situation.

   

• Review fromLondon H

  Date: 12/22/2023

  1 star
  Responsive is the worst insurance very poor communication and customer service skills they are forcing me to add my adult children that no longer lives in my home I sent proof of the own lease responsive threading to cancel my insurance - I contact them for a manager they say no manager available I sent all my proof in through my agent its a back and forth between them they discriminate against African American after paying my deposit and paying my insurance on time they are threatening to cancel this is totally unfair after doing everything they asked me to do they are a scam .
  

  The Responsive Auto Insurance Company

  Date: 12/23/2023

  Thank you for your review. We have reviewed our quoting and policy databases. Using the name that you provided, we are unable to find either a quote or a sold policy using the name "****** Homes," including variations of the first or last name. Please send us the appropriate name, and we will be happy to review your complaint and provide a reasonable resolution. Absent receiving the appropriate spelling of your name, we are not able to verify that you are someone who has a policy with our Company.

  Independent of the name provided, our Company does not collect the race of any of our customers. We do not request or intake that information or track that information in any way. Allegations of discrimination are serious things, and we reject your allegation.

  Also, when we sell a policy, we try to keep costs low for all our customers so that the insurance is affordable. We ask every customer for proof that all persons to whom you are related who also live in your household (or have recently lived in your household) either demonstrate that they have their own insurance or we require that you choose to either list the person on your policy or you exclude them from driving the vehicle. These are standard practices that apply to all customers. 

  Lastly, we have a manager available everyday from 8:30 a.m. until 5:30 p.m. weekdays. Please contact us via phone, and we will have someone able to help you.

• Review fromNancy N

  Date: 12/12/2022

  1 star
  If I could give them a ZERO I would. Horrible communication! I felt like a full blown ***** having to call and leave messages for the claims adjuster just to know the status of my claim. It took 2 weeks and an escalation to be informed that they were still investigating coverage of THEIR client. They had old information, had me send forms (title and ownership info of my car) to a generic email and then 12 days later call my number and ask for the PREVIOUS owner and claim that the info online is old from the **************** I sent you the title! You have my phone number, my email and you still ask for previous owner by name? Hes a completely different gender! Over a month later I basically get the finger and told to figure it out because the automobile is still at the tow yard as a total loss accruing fees after I RELEASED the car to them, as their adjuster asked me to do, 1 day after the accident. They are ridiculous. They are cheap for a reason.