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          The Responsive Auto Insurance Company has 1 locations, listed below.

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            Business ProfileforThe Responsive Auto Insurance Company

            Auto Insurance
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/24/2015

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/21/2010
            Years in Business:
            16
            Business Started:
            3/27/2008
            Business Incorporated:
            2/15/2008
            Accredited Since:
            4/24/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. John D Machul, Director
            • Mr. Timothy B Nee, COO
            Contact Information

            Principal

            • Mr. Timothy B Nee, COO

            Customer Contact

            • Mr. John D Machul, Director
            • Mr. Timothy B Nee, COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Auto insurance

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On December 18 2023 I contacted ******** Insurance an agency that works with Responsive Auto Insurance and I sent a cancellation form signed and proof of new insurance as per the request of ******** agent *********************** because I was not feeling at ease I had no good feeling to be ensured by them so I looked up another Insurance company and I got Start Casualty and started working with them immediately on 12/18/23 I asked *********************** for my refund and she ignored my text messages I called her and she told me to send her an email of the declaration page of my new insurance company and I did. Then she text me after I sent her that asking me for the same proof and I responded I already sent her I wanted my money and I already sent her what she requested she called me over the phone and told me the company will process refund in 3 days but they never gave me back my money and never provided me with no service I never received insurance cards or any service from them because I went to Start Casualty Insurance and is being my insurance company since 12/18/2023 so my bank account has been affected negatively I have been charged $102 in OVERDRAW FEES and they refuse to give me back my money when they know I was not in business with them they both DEL TORO AND RESPONSIVE AUTO INSURANCE both of them have been very sneaky and unprofessional they way they have address me even when I ask for a manager they refused to put one or have one call I even asked them to send their insurance company refund protocol in writing and they are saying they cant and they not giving me back my money they have received twice the information they asked me to cancel the policy effective immediately in 12/18/2023 and on 3/13/2024 the got the cancellation form and Declaration Page and they are not giving me back my money $131.19 PLEASE HELP ME GET MY MONEY BACK. It might not be much for others but is a lot for me it means food on my table is money that I need to survive not for luxury. PLEASE HELP.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            London H

            1 star

            12/22/2023

            Responsive is the worst insurance very poor communication and customer service skills they are forcing me to add my adult children that no longer lives in my home I sent proof of the own lease responsive threading to cancel my insurance - I contact them for a manager they say no manager available I sent all my proof in through my agent its a back and forth between them they discriminate against African American after paying my deposit and paying my insurance on time they are threatening to cancel this is totally unfair after doing everything they asked me to do they are a scam .

            The Responsive Auto Insurance Company Response

            12/23/2023

            Thank you for your review. We have reviewed our quoting and policy databases. Using the name that you provided, we are unable to find either a quote or a sold policy using the name "****** Homes," including variations of the first or last name. Please send us the appropriate name, and we will be happy to review your complaint and provide a reasonable resolution. Absent receiving the appropriate spelling of your name, we are not able to verify that you are someone who has a policy with our Company.

            Independent of the name provided, our Company does not collect the race of any of our customers. We do not request or intake that information or track that information in any way. Allegations of discrimination are serious things, and we reject your allegation.

            Also, when we sell a policy, we try to keep costs low for all our customers so that the insurance is affordable. We ask every customer for proof that all persons to whom you are related who also live in your household (or have recently lived in your household) either demonstrate that they have their own insurance or we require that you choose to either list the person on your policy or you exclude them from driving the vehicle. These are standard practices that apply to all customers. 

            Lastly, we have a manager available everyday from 8:30 a.m. until 5:30 p.m. weekdays. Please contact us via phone, and we will have someone able to help you.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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