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Business Profile

Property Management

5 Stars Property Management , LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for 5 Stars Property Management , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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5 Stars Property Management , LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10 stars is harassing me and other tenants with texts/emails about a lease preparation fee they are enacting. They have sent multiple messages to me telling me that $100 will be added as a fee to my next months rent if I do not leave them a positive review online (mentioning specific employees by name) then sending them proof or sending them proof of a $100 donation to charity. I have all of this from them in writing. This is extortion. How can this possibly be legal??

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 1/10 10 stars showed up early at my home and ask that I let them into my home. This was almost an hour before a 5 hour window for them to come and do maintenance at my home. When I informed them I could not be there an hour early they said they are charging me $100 for canceling the appointment. When they showd up at my home outside of our agreed upon appointment time. I was ready and able to make our appointment. But because they showed up early I am being charged for their mistake.

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lived here a total of 3 years, when we moved out they kept most of the security deposit for crazy reasons. They charged a $250 cleaning fee, even though a cleaning company was hired by me to come in and it was spotless, I have pictures and video. They charged $500 for touchup paint even though it was normal wear and tear. They charged a fee for emptying trash cans, even though I had a trash service every week, they charged to repair 2 small tiles on a window sill even though I had a maintenance request in to have them fixed. This place just makes up excuses to keep your security deposit. I called several times and tried emailing to no answers on all.

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to keep our security deposit for $1,350.00 saying that they have 8 Touch Up paint for 8x 25 $1,000 this is so ridiculous because we left the apartment in good conditions and I also took a video of the entire apartment before we leave the keys ?? inside, then they are charging us for another day ???? What day we pay an extra prorated week, so I don't know what are they are talking about? This is a HORRIBLE AGENCY, we never signed a lease agreement with them since they took over in may and they didn't want to renew so we were staying month by month. AND TO FINISH WITH A GOLDEN MEDAL we didn't have A/C for the past two weeks before we move and they fix the A/C when we weren't living there anymore and I also have the work orders since we reported it, if they want to keep our security deposit ?? I have more to prove them wrong. Thanks ??

      Customer Answer

      Date: 08/10/2023

      Last week I called 10 Star Property office and I tried to talk to ******* and she started getting mad because she was denying stuff that she said that she hang up. She told me that I am not heard there a tenant no no more to stop calling them. she was very rude and I don't know what else I'm gonna do 

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A certified mail with our security deposit check from 10 Stars Property Management, LLC was sent on 4/26/2023. The total amount for the security deposit was $2200. The check we received was for only $1425. This business charged ** $775 for repairs and cleaning. Touch-up paint($150) due to normal wear and tear, carpet cleaning($350), door paint($25), and a standard cleaning fee of $250.We have tried disputing these charges with the business but they are ignoring us now after 3 emails across the span of a few weeks. We believe we were wrongfully charged. Not only did we spend hours cleaning before moving in, but we also spent hours cleaning before moving out. We left that place cleaner than when we moved in and were still charged an absurd amount. We carpet-cleaned the entire staircase and all the carpeting upstairs with our personal carpet cleaner yet they were not satisfied because we do not have receipts to prove that we had a professional business clean the carpets. Again none of the services they are taking money for was provided to us prior to us moving in.If this business is charging the renters a standard cleaning, carpet cleaning, painting, and making sure everything is functional prior to a new renter. Then I expect the home to be damage free and clean before I move in. Yet it was not clean and there were doors hanging off, carpet stains, and roaches when we first got the keys to the house. The proof doesn't even need to be provided by ** the renters because, in the rental agreement, you can see 10 Stars Property Management, LLC did their own home inspection with pictures, and in the pictures the windows were dirty, doors were falling off and yet in the check boxes stating whether there was anything that needed to be fixed or if everything was in working condition. The boxes for no fixes needed and the words "acceptable" were all checked off therefore implying there is nothing that needs to be cleaned or fixed. They are just taking money for fun.

    5 Stars Property Management , LLC is NOT a BBB Accredited Business.

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