Complaints

This profile includes complaints for 5 Stars Property Management , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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5 Stars Property Management , LLC has 4 locations, listed below.

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  5 Stars Property Management , LLC

  4921 71st Ave N Pinellas Park, FL 33781

• 

  5 Stars Property Management , LLC

  8200 66th St N Pinellas Park, FL 33781-1203

• 

  5 Stars Property Management , LLC

  5315 Park Blvd N STE 3C Pinellas Park, FL 33781-3425

• 

  5 Stars Property Management , LLC

  8200 66th St N STE 2A Pinellas Park, FL 33781-1203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several complaints about the property management company mostly with the cost of their repair and lack of proper communication. But my lates is being charged ****************************************** a kitchen. The invoice says required. But the house has enough detectors. 78 $ for labor 59$ for a maintenance trip and 25$ for the detector. This is something they said the tenant noted but to take it upon themselves and add a detector and charge the owner for it when my unit is and has always been in compliance is ridiculous. If the tenant wants more than whats in the unit then they should have to pay to add it.

• Initial Complaint

  Date:09/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute with property management - failure to disclose high electric bill or known cause of such. 3/25/2005 signed lease $1500 deposit to break lease is 2 months rent 1345x2=2690 No. I first reached out about electric 2 months into lease. Spring bills was already high and that summer would reach 400/monthly. Smart cute response about summer and ac is all I reaceived. reached out to property mananger but no response. after 4 months of about 400 monthly i am demanding what answers, but my requests go unaswered. Automated responses or AI not addressing issues is all I receive. total diversion and stalling tactics. its causing conflict with tenant in unit A who i share electric with. need a resolution or at least communication. they ignore. i get frustrated. too many people to pass the ***** no job titles. do not know who is in charge or boss. work orders deleted. this has to stop.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had so many issues with this company over a short period of time, its hard to know where to start. So Ill just outline my main complaint.I hired them in June to lease my condo at ************************************************************************Long story short, someone they sent to do repairs apparently smashed the top of my dryer. I say "apparently" because no one else had been in the house. Despite repeated requests they have declined to repair it, replace it, or compensate me for the damage.For this and other reasons (e.g., non performance), I fired them in September. But there is still the outstanding issue of damage they or their captive handyman service did to the dryer.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management violated the tenant rights and harassed myself as a tenant. They illegally shut my water off for 5 days. They did not fix building issues making it unsafe to live there. The water was set up between multiple units and when discovered they falsified their reports to ignore the problem. I had submitted work order for more than ********************************************************************************* as I made a complaint that the building and water was not up to code. they then created a hostile environment messaging/emailing me daily with false complaints. I have weeks worth of letter of my legal notice to vacate the unit as they were not providing a safe an habitable environment for me to live in. A formal dispute has been started with legal and they then reported this to creditors during my legal time to dispute charges. they submitted me with explanation of charges on June 11th 2025 and submitted to a debt recovery on June 12th 2025 when I legally have 15 days dos dispute the charges mentioned.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this claim from an insurance company that supposedly i paid for damage insurance I did not pay for the damage insurance and i did not cause the damage they are referring to. We stayed for 2 weeks at the property from Feb 2-March8. We left the property in better shape than it was when we got there. This is insurance fraud by 10 Star making a claim against us that never happened. One of the line items was to repaint the cabinets. There were not any cabinets in the unit. This is a false claim and I would appreciate any help getting this resolved

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from 10 Stars Property Management and was enrolled in Obligos billing service in lieu of a traditional security deposit. I paid $310 to ****** for this convenience.On April 9, 2025, I was charged over $2,000.00 in move-out feesincluding over $1,800 for repaintingwithout any documented damage, no certified notice of claim, and no proof that these were tenant-caused damages. The charges were submitted by the property manager's own in-house handyman company, a clear conflict of interest. They documented the condition of the home with quarterly photos throughout the lease and I maintained the property responsibly. These charges are a violation of Florida Statute ***** and represent an attempt to pass off routine maintenance as tenant liability.I reached out to both the property manager and ****** to dispute the charges. Obligo refused to intervene and instead facilitated the charge, ignoring state laws and the absence of legal notice or evidence. The property management continues to ignore me.Formal complaints have been filed and legal action is in motion. This companys practices are deceptive and predatory.

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is stealing entire deposit and did not show escrow of said deposit or pictures of said full need of repairs (ie paint the whole unit) there were a couple places that needed paint, but not 1600$+ to redo the whole unit. They charged 80$ for 8 light bulbs when their fixtures kept blowing the bulbs so I stopped replacing them. They replaced one fixture and told me to work with the other 3. They charged me 350$+ for dumping a couch that they threw to the curb. I have photos. Out of 2000$ deposit they should have returned at least 700-900$. The apartment was not in mint condition on move in and was completely livable before and after move in/out -the fence from hurricane.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2024 when the hurricane hit and my rental was made unlivable. Their website says they do short term leases for hurricane displaced people. But then said I needed to sign a year lease on a property. I have not signed the lease have not got the code to move in. Yet they said that I lost my deposit on my old rental for not moving into the new rental. The terms kept changing. Now they are charging late fees now I owe them over 3000 and my 2195 deposit on my old rental. It's a scam. They operate multiple companies with different LLC names. The homeowner is an actual LLC not a person.

• Initial Complaint

  Date:05/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a home rental lease with this company on May 17 2024. We paid for a prorated month for June 17 and full month rent for July up front. Total amount was $6662.93. We also paid a non refundable deposit of $658. Six day later on May 23 we informed them we no longer needed the home due to not needing to relocate for a job. We did this in good faith, and they are refusing to reimburse, claiming the entire amount. The manger ********************** said he will reimburse only if they can get a tenant in before our original move in date of June 17. They are also now trying g to charge an additional $4745 for a move out fee. We never set foot in this home. As of today there is still 24 days prior to our lease taking effect. We do not believe they are entitled to this money. We offered to pay for the 6 days that it was off the market. We are asking for the $6662 back and the removal of the new charge.We are a family of 5 and do not have thousands of dollars to lose. This was all done in good faith, and now they can keep our money for no reason.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself, sister and kids rented and air bnb from 10 Stars. The house seemed fairly clean and tidy. The bed spread in the master was gross, old and looked like it had been used for years and years. The same with the other two rooms. My daughter actually had to change the sheets in one of the rooms and throw the original in the washer because they were gross. One of the legs was loose on her bed as well. Fast forward, I find dishes that were dirty while trying to make food.Then come to find out the TVs do not work. I finally did contact them about the dishes and the TVs. They were apologetic about both. Said the TVs are not smart TVs as advertised. So they said they would send someone over the following day. Then there is the pool, Its absolutely filthy and has broken pool tiles in the bottom. I again contact them about the pool. They tell me someone will clean it the following day. The next day, a random lady comes to fix the TVs. She was very nice. She stated that she had just been hired that morning by them because they had fired the cleaning company the night before. The pool cleaner then shows up and tells us the pool is not useable. It has toxic plaster in it that whoever tried to fix the pool previously used. She also said the filter wasnt working properly because it was extremely loud. I contacted airbnb and asked for a refund which they granted based on the circumstances. We were literally there under 24hours. I have rented from airbnb the last 2 years with great success and reviews. I was contacted yesterday by the company demanding $1500 for damage repairs most of the damage they are talking about was already reported by me having been there before us. The other was a ripped throw pillow, stain on the carpet and on a chair(none of which I noticed or am responsible for. They also accused me of stealing their hair dryer and towels. They are trying to get their money back from being poor hosts, by making false accusations and trying to bully me.