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          Buick GMC Pensacola has 1 locations, listed below.

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            Business ProfileBuick GMC Pensacola

            New Car Dealers
            BBB accredited business

            Contact Information

            5651 Pensacola Blvd

            Pensacola, FL 32505-2545

            Get Directions
            Visit Website
            Email this Business
            (850) 433-7671

            Business hours

            8:30 AM - 7:00 PM
            Business Hours
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            9:30 AM - 6:00 PM

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1987

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5651 Pensacola Blvd, Pensacola, FL 32505-2545
            Email this Business
            BBB File Opened:
            3/26/1986
            Years in Business:
            66
            Business Started:
            1/1/1958
            Business Started Locally:
            1/1/1958
            Date of New Ownership:
            12/13/2020
            Business Incorporated:
            7/16/2018
            Accredited Since:
            5/1/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MV3035 for this business, issued by Consumer Services/Dept of Agri (TAL)

            These agencies may include:

            Consumer Services/Dept of Agri (TAL)

            Mayo Building, Room 110

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov/ConsumerServices

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Step One Automotive Group Pensacola
            Hours of Operation

            Primary

            M:
            8:30 AM - 7:00 PM
            T:
            8:30 AM - 7:00 PM
            W:
            8:30 AM - 7:00 PM
            Th:
            8:30 AM - 7:00 PM
            F:
            8:30 AM - 7:00 PM
            Sa:
            9:30 AM - 6:00 PM
            Business Management
            • Bill Sauls, Chief of Staff
            Contact Information

            Customer Contact

            • Ms. Marissa Geiger, Executive Assistant
            Additional Contact Information

            Fax Numbers

            • (850) 494-3192
              Primary Fax
            • (850) 477-4778
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/18/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have a 2014 GMC Acadia Denali. The transmission went out and I had it towed to the dealership to have it checked out. Thanks to extended warranty I received a new transmission and am happy with that. The dealership had my car for 3-4 weeks for these repairs. The day after picking up my car I realized that the clear plastic cover on the body taillight on the passenger side was missing. I know for a fact that this cover was intact when the car was delivered to the dealership. I took the car back in and questioned them and of course they refused to replace what went missing while in their possession. The gentleman who I was talking to said that he has known those SEALED plastic covers to fall off during transport by the towing company. My thoughts are it is just as easy to be broken or removed for another vehical while in the shop for the 3 to 4 weeks. I can't prove that is was there and they can't prove that it wasn't.....They were glad to quote me to replace this cover for a little over $900 plus over $100 in labor. I am an honest man and I believe that if you do someone wrong then it will come back to you in some way......I KNOW the cover was there when the car was delivered as 2 days after the car was delivered to the dealership I went by to check the car for something I was missing and I opened the back to look and I remembered the cover being there. Without the cover the taillight is quite vibrant and would have stood out.
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ellen H

            02/23/2024

            I was interested in a non new vehicle at this dealership. Was going to put $ down to hold it until I could get my financing in order. They would not hold a used car. Did auto financing thru the dealership...BIG mistake as i realized within 24 hours that vital monthly financial information was missing. I informed them of this error but they never redid the contract so am now paying an exorbitant finance charge. I believe this has reflected negatively on my credit score, which was 835. Also was misinformed over some under $500 warranty offer only to find that the amount on the paperwork was $3996. After i called and said "take it off many times, it was removed. After having vehicle for 2 weeks, was dead on the 15th day. Called the salesman who should have said 'bring it in, we'll give you a new battery" but no, his response was "that's not under warranty.". : FIFTEEN DAYS. Also they lied to me about a prepayment penalty, that i had to keep the loan for 90 days, only to find out that is not true but they would not get credit for the financing if not held 90 days. VERY unpleasant transaction.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Northwest Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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