Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From And they claim they sent the crate to the wrong address. They told me they were sending me a new crate to replace the one they supposedly sent to the wrong address. After never receiving the crate, I decided to go to my old address and check and see if the first one was ever delivered. The office told me that no one lived in that apartment for months, and they checked the mailboxes only for the crate not to ever have been delivered in the first place. Then they keep steadily and constantly trying to charge me for new crates when they never even delivered the first one. I’ve asked them to end my membership and they still keep trying to charge me. I just want my refund. I don’t even wanna wait for another crate I don’t want none of what they have to offer. They are a scambusiness do not waste your money at all. This business needs to be reported by everyone who they have scammed oh oops, it looks like a lot of have reported them. I really wish I would’ve looked them up first Before ordering. I also get crates from around the world from another company. The other company is loyal so I thought I could trust this one I know better now. Please make this company stop trying to charge me and stop harassing me. Ridiculous I have had to cut off my card in order a new one and put in to get a new account number altogether. Plus I blocked their business from being able to withdraw from my account. I want what they owe me. They never send tracking numbers. My main issue is they claimed they sent the snack crate to my old address when I went to the old address and spoke to the office they said no one has lived in that apartment since I moved out so they went to check the mailboxes and to my surprise, the crate was in the mailboxes so that means they lied about delivering it to my old address. They never delivered the package in the first place.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email in December about a "free" snackcrate box, you just had to pay $5 in shipping, so of course I purchased that. Now they're saying I committed to a 6 months recurring subscription which changes to $60.99 a month? I have contacted them numerous times requesting cancellation and they have completely refused. I have now reached out to my bank and had them completely block SnackCrate from going through, but they said I also had to let the Merchant know. So I open up a support chat again to let them know and requested that they cancel once again and delete my account. The agent was did not even offer to cancel my subscription, so I asked for a supervisor. Waited about 10 minutes to be transferred and the supervisor said I had to pay a cancellation fee... Never Again! Still haven't been able to cancel.

  Business Response

  Date: 06/19/2025

  Dear Better Business Bureau,
  
  Thank you for reaching out on behalf of Evan Walker, we regret to hear there are some frustrations surrounding their account. We have been in recent contact with Evan Walker in regard to their account, but we are happy to further assist.
  
  Upon placing their first order, Evan Walker selected a 6 month plan, and committed to the length of that subscription. During the sign up process, we offer three different plans, a monthly, 6, and 12 month plans. The monthly plan can be cancelled at anytime and offers boxes at the regular price, however the 6 and 12 month plans include large discounts for committing to the plan and are committed to during sign up.
  
  These details can be seen during the sign up process, and we have an included agreement that states customer acknowledge they are committing to the length of their plan.
  
  We have been in contact with Evan Walker through our Support Channels and have explained that while the plan was committed to, we do offer a $39 early cancellation, in certain cases. We provided these details and offer to cancel, however, Evan Walker decided not to proceed with that cancellation process.
  
  We are happy to assist with the cancellation through our Support Channels, but if you need further information please let us know! 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they refuse to cancel recurring subscriptions and play stupid after several emails

  Business Response

  Date: 06/12/2025

  Dear Better Business Bureau of Northwest Florida,

  It has come to our attention that Javier ***** appears to be openly attempting to commit fraudulent activity. Please be aware that SnackCrate offers both a monthly subscription option (which may be canceled at any time) as well as commitment plans. Javier specifically chose a 12-month commitment plan upon signing up to be eligible for a current promotion where they received their first box at a significant discount. From our documented communication, is clear to us that the customer's only interest was to attempt to game the system and had planned to cancel their plan/remove their payment method immediately after receiving the discounted product. This type of action violates the terms of the agreement they signed up for by proceeding to check out. We have tried to assist the customer with any issues they may have had with their order, but they have only continued to respond with threats of chargebacks. As we have explained to the customer, auto-renewal has been disabled for their subscription, so it will cancel upon the completion of the remaining 11 months. However, they remain responsible for completing the full term of the commitment as agreed.

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9 snack rate took 29.99 out of my account. It is now June 6 and I still have not received my snack crate. It was supposed to be a monthly subscription. They also attempted to take another 2999 out of my account on June 5 despite me still not receiving anything for May. I did contact them and I told them that I would just like to cancel. They then attempted to charge me $40 to cancel the subscription despite them not following through on the initial agreement of it being a monthly subscription.

  Business Response

  Date: 06/10/2025

  Dear better Business Bureau,
  
  Thank you for taking the time to reach out regarding Britney ********s account with us, we are saddened to hear that her monthly order took longer to arrive than was expected by her standards.After reviewing Britney ********s subscription, we can definitely see why she would be upset. To clarify the timeline of events, we bill active subscribers every month on the 5th to reserve their monthly order. After that, we await the fresh product to arrive from the suppliers, and we typically pack and ship out customer orders toward the end of the month. We guarantee monthly orders to ship out by the last day of the month at the latest as long as the customer's account renewed on the 5th. Any late orders are then shipped after the on-time orders have all been processed.
  
  Unfortunately, Britney's monthly renewal was processed on the 9th, as per her complaint states. This means that her order would be considered a late renewal, but she is still entitled to her monthly featured snacks! We have been in contact with Britney ******* via email/chat to assist in this matter, and the tracking shows that she received her order recently. We do regret that her order took a bit longer to ship than we'd planned, but truly hope that she enjoys her snacks.
  
  Additionally, monthly renewals are automatic, and are billed on the renewal date regardless of the status of previous orders to prevent any interruptions to the monthly service. This is why she was billed again without receiving her previous order, but we are happy to postpone billing if that is preferred. We are continuing to work with Britney ******* to resolve this matter and hope to prevent further issues in the future.
  
  Thank you again for your time and consideration, and we hope this information has quelled any dissatisfaction shared by the customer.

  Customer Answer

  Date: 06/11/2025

  
  
  Complaint: 23433256
  
  
  
  I am rejecting this response because:
  Due to not receiving the monthly subscription as agreed-upon is grounds for canceling without being charged any further fees. It was supposed to be monthly not every other month three days does not equal over 30 days later. Not to mention, the customer service I received was absolutely unacceptable. 
  
  Sincerely,
  
  
  
  Britney *******

  Business Response

  Date: 06/11/2025

  Dear Better Business Bureau,
  
  Thank you for reaching back out on behalf of Britney *******, we regret to hear we have not reached a resolution as of yet, but we are happy to further assist. 
  
  Britney *******’s subscription renewal payment was received late on the 9th of May. In order for a payment to be deemed as on-time and included guaranteed shipping by the end of the month, the payment would have to be successful on the first attempt on the 5th of the month.
  
  We apologize for any confusion or frustrations surrounding their order. However, as mentioned to Britney ******* in our Customer Support Channels and in our FAQs listed on our website, late payments are subject to later shipping.
  
  Britney *******’s order was shipped on June 4th, just four days past our on-time order shipping guarantee, and has since been delivered.
  
  We hope that the above information and provided photos of our policies, communication history and tracking information can help resolve this issue. And if not, we are happy to provide further information and documentation.
  
  Thank you again for your time and consideration. 

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement on social media offering a free holiday box with a subscription and signed up for a premium subscription which includes add-ons. I selected my add ons and waited for my order. When it arrived it was only 1 box (no holiday box) and had damaged and missing items in that box so I contacted customer service which can only be done via email. I was told they could offer a refund for the damaged items but they would need a detailed invoice to refund the missing cheerwine because it was not showing on their end and that I did not order the free holiday box but got a 50% discount on the original box instead. While I disagree with what promotion I signed up under, there was a discount, all be it not 50%, on the invoice I did receive so I let that complaint go. I explained I did not get a detailed invoice but provided as much information as I could and got a response saying they must have run out of the cheerwine so they substituted another beverage instead. This information is incorrect as the item they were claiming was substituted was listed as part of the box I received on their website. We continued our email exchange for a while with me sending screenshots from their website to dispute their claims only to result in my absolute frustration which led me to believe I no longer wanted to do business with their company. When I tried to cancel, I was told I would have to pay back the discount I received. I feel like this is extortion and poor business practices. I would be happy to forward the entire email exchange if needed.

  Business Response

  Date: 03/25/2025

  Hey there! 
  
  We appreciate you taking the time to share your experience, and we’re sorry for any confusion or frustration along the way. We’d love to clear things up and work toward a resolution.
  To clarify, our Holiday Crate promotion was only available during the holiday season, and since your subscription started on February 1st, it was not part of that offer. Instead, it appears a separate discount ($12.50 off) was applied to your order. We understand how this might have caused some confusion, and we appreciate your patience while we reviewed the details with you. In the customer communication with Customer support at SnackCrate, they referenced an old promotional email they received. Lastly by the last week of January, all Holiday crates were sold out. 
  
  Regarding the missing Cheerwine and damaged items, we strive to ensure every box is packed accurately and arrives in great condition. If substitutions were made due to stock availability, we sincerely apologize for any miscommunication. Our goal is always to provide clear and transparent support, and we regret that your experience did not meet those expectations. Our customer service representative offered a $20 refund and not a credit. They refunded that amount from the original purchase. 
  
  As for the cancellation policy, when a discounted offer is used at signup, there is typically a requirement to fulfill a certain number of shipments or pay back the discount upon early cancellation. While we do understand that customers would like to end a subscription early. However, due to the heavy discount that was offered with a discounted monthly renewal, all we ask is the customer to cover the initial promotion that was offered at the time of checkout. In this situation, the amount was only $12.50. This was because their first crate had a discount of $12.50 to it. Once that is covered, our system will recognize their subscription as a traditional month-to-month plan. Which they are able to cancel at any time with no extra fees. 
  
  We truly value your feedback and would love the opportunity to work toward a solution that feels fair to you. Please feel free to reach out to us at ******************** or via live chat (Monday–Friday, 9 AM – 1 AM), and we’d be happy to go over everything in more detail.
  
  Thank you for your time, and we appreciate the opportunity to make things right.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 1 time order and was charged twice. After complaining to the business I was told I'd get a refund. But the company is processing it a point of sale credit NOT a refund. I know this because my bank has told me. I do t want the product I want my $65.99 and the number listed for the company doesn't work. It just rings and rings or you get nowhere with a dropped call.

  Business Response

  Date: 03/17/2025

  Dear BBB,
  
  Thank you for reaching out regarding this matter. We’d like to provide clarification and confirm that the issue has been fully resolved.
  
  The customer enrolled in a month-to-month subscription on February 19th. As part of this subscription model, they were scheduled to receive March’s featured country crate, which was billed on March 5th. There was no duplicate charge on February 19th—this was simply the date of their initial enrollment.
  
  Upon the customer’s request, the subscription was canceled to prevent any future charges. However, while attempting to process the refund, an issue with the billing service prevented an immediate resolution. After several attempts, the refund was successfully processed on March 17th. The customer can expect to see the refunded amount reflected in their account within 5–10 business days, depending on their financial institution.
  
  Additionally, the subscription has been fully canceled, ensuring the customer will not receive any further charges from SnackCrate.
  
  We appreciate the opportunity to address this concern and apologize for any inconvenience this delay may have caused. Please let us know if any further information is needed.
  

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2025 I started a subscription with Snackcrate and have been billed the first time $24.99 and for the second box $29.99 and I haven’t received the first box. I have emailed numerous times about this and I keep getting the run around about. I have requested the subscription to be cancelled and money refunded but can not get affirmation that either has happened.

  Business Response

  Date: 03/13/2025

  Dear Better Business Bureau, 
  
  Thank you for reaching out on behalf of Tammy ********, we are sorry to hear they are seeing troubles with their subscription.
  
  Tammy ******** reached out to our Customer Support on March 6th about their new subscription with us, reporting they did not enjoy the snacks. We attempted to get more information on their dislike, to offer solutions to make their experience better, but they mention not having received their Crate as of yet.
  
  We then provided Tammy ******** with a tracking link for their order, showing it was working through transit at that time. Since the order was being shipped, we were not able to offer a refund, but, provided steps for returning the Crate upon delivery. The shipping confirmation was provided via tracking number.
  
  The order has since been delivered, however, Tammy ******** has not returned the Crate. Their subscription is still active at this time as well, as they have not completed the cancellation process with our customer support team.
  
  We believe this matter can be handled internally with Tammy ********, and look forward to resolution. Thank you again of your time. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son logan ******** age (12) and daughter savannah ******** (8) ordered these crates. I had no issue paying for the crates as long as they fulfilled their end of the deal. First crate was okay. My daughters crate customizations were for no spicy items and some other customizations. They were meant to try snacks from other countries. The second box we got was from USA. My daughters boxed was filled with spicy snacks. Both box snacks were stale. Its like they went to atwoods and grabbed the cheapest stuff they could find. When the kids signed up we read satisfaction was guaranteed and we could cancel etc... I would have continued the service if it lived up to expectations. I was told they would make sure the customizations were added to future boxes. I just wanted to cancel my kids boxes.. Than i was told NO i was not allowed too. I had to pay a cancellation fee... First of all my kids are minors they cant legally enter into any contracts. This whole ordeal has been a bait and switch. I did not get what i paid for. I told them several times in writing they are not authorized to charge my card anymore. They still charged it TWICE. I havent received any of those boxes either that they made me pay for.... My bank is doing a investigation. They have canceled my debit cards and reissued them and my account was STILL charged. They said oh they must have got your new card from adding it to a digital wallet? so they removed the card information from that.. reissued a new card.. and got charged AGAIN. so they said they will put a non payment on my account to snack crate to try to STOP these bogus charges. I paid for the items i received thus far... unhappy with the product. STOP CHARGING ME. TBH i should get a refund for the items that werent sent that i specifically asked NOT to get for my kids

  Business Response

  Date: 03/11/2025

  Dear Better Business Bureau, 
  
  Thank you for reaching out on behalf of Victoria ********, we are sorry to hear about the troubles with their subscription.
  
  After looking into their account, we can see they selected a 6 month subscription at the time of sign up, which was committed to and came with a large discount for committing.
  
  Victoria ********’s subscription was started on December 3rd and they have received two monthly SnackCrates thus far. Unfortunately, they did not request a customization for No Spicy Snacks until February 3rd, so the first two boxes were shipped with our standard variety. However, all future boxes, February and on, will be packed with their specific preferences in mind.
  
  When they reached out about the customization, we were able to offer a 50% discount under our satisfaction guarantee policy, as a way to make things up to Victoria ********. Unfortunately, Victoria ******** opted to not receive the offered compensation and instead requested to cancel.
  
  Upon request, they were informed of our cancellation policy, which they chose not to follow. Our cancellation policy dictates that if a 6 or 12 month subscription is cancelled early, the subscriber is required to pay the remaining balance on the subscription, which is equivalent to the discount that was applied when the plan was committed to.
  
  Victoria ******** mentioned that her children are the ones who initially began the subscription, however, only those above the age of 18 are allowed to begin a SnackCrate subscription. If a minor begins a subscription, their parent/guardian is responsible for said subscription, as laid out in our Terms and Conditions.
  
  We are very sorry again for the troubles surrounding Victoria ********’s account, we would be happy to resolve this matter quickly. Victoria ******** is in contact with out Support Staff now through our channels, we will look to handle this matter with them there.
  

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: 23036571
  
  
  
  I am rejecting this response because:
  
  I will just handle this in a legal manner. Since the company is shady. They will never keep any customers sending stale junk products that wasn’t even what was signed up for… they must really need the money badly for a failing company to force people to take there junk. 
  
  Sincerely,
  
  
  
  Victoria ********

  Business Response

  Date: 03/11/2025

  Dear Better Business Bureau, 
  
  Thank you  again for reaching on behalf of Victoria ********, we appreciate your time and consideration.
  
  We are truly sorry that the subscription was not a good fit for Victoria ******** and her family. Our subscription service is a completely voluntary service that allows customers to select plans based on their situations and needs, through our monthly, 6 month and 12 month plans. As mentioned during sign up, monthly subscriptions can be cancelled at any time without fee, however the 6 and 12 month plans are committed to in full at the time of sign up.
  
  The items shipped and delivered to Victoria ******** were shipped within their shelf life, were fresh, and were chosen based off popularity in their home country. We understand that not every snack will be a hit with every subscriber, which is why we offer customizations upon request. Victoria ******** did not request a customization until after their items were delivered, which is why they had not seen those customizations go into effect yet.
  
  Our subscription terms have been shared with Victoria ******** multiple times throughout our correspondence, and we aim to resolve this matter within those terms. Should their subscriptions be cancelled early, we will be able to process that through our Customer Support Channels in the active conversations we have with Victoria ********.
  
  We hope that the above information and submitted evidence will help close this matter, but please reach out with any further concerns. 

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not recieve my February box and in asking them for a refund, they lies to me twice and said they could not because it was already shipped. No tracking. Then when I demanded a refund for the money I gave them to cancel my subscription (do to not trusting g them) they said again they couldn't because the SHIPPING LABEL WAS PROCESS ON THE DAY OF THE DEADLINE TO BE ABLE TO COPENSATE THE CUSTOMER. VERY CONVENIENT. NO REFUND, HAD TO PAY TO CANCEL AND NO BOX. THEY ARE THIEFS AND CONNIVING BUNCH OF PEOPLE. DO NOT TRUST THIS COMPANY.

  Business Response

  Date: 03/05/2025

  Dear Better Business Bureau, 
  
  Thank you for taking the time to reach out on behalf of Jen ******** we appreciate your time and attention in this matter. 
  
  Upon reviewing Jen *******’s SnackCrate account, we can see that they began a 6 month subscription with us on December 31st, that was cancelled early on February 26th. Their final SnackCrate was ordered on February 5th as a part of that subscription, and was scheduled to ship out by the end of February.
  
  Jen *******’s February SnackCrate was shipped out of our facility on February 24th, and they were notified it was successfully working through transit on the 28th. As laid out in our Terms of Service, our monthly SnackCrates are guaranteed to ship by the end of each month, and with Jen *******’s February SnackCrate shipping out on February 24th, that guarantee was met.
  
  We received notification that Jen ******* was looking to cancel their subscription with us on February 23rd. Our Customer Support representative was able to assist with that request and finalize the cancellation on February 26th, after Jen ******* confirmed they agreed to meet the cancellation terms.
  
  Our cancellation terms outline that if a 6 or 12 month commitment subscription is cancelled early, the subscriber is required to pay the remaining balance on the account. By this policy, when a subscription is cancelled early, we ask that the subscriber pay back the discount they received upon committing to 6/12 months. These terms were agreed to by Jen ******* upon placing their first order, and again on February 25th when they were in contact with our Customer Support team.
  
  Unfortunately, due to their February SnackCrate shipping on time by the end of the month, and the cancellation terms being agreed to multiple times, we are unable to offer a refund to Jen ******* at this time. These details have been shared with Jen ******* via email, as we have worked to resolve this matter internally.
  
  Jen ******* has been given the option to return their February SnackCrate at no cost to them, which will then result in a full refund for that order.
  
  Thank you again for your time in this regard, we hope the above information and evidence provided will assist in resolving this matter. 

  Customer Answer

  Date: 03/05/2025

  
  
  Complaint: 23020531
  
  
  
  I am rejecting this response because: They told me The shipping labe was processed in February 28th , not that the box was shipped.  (Every time  I inquire about this the dates and information change.).therefore because it was on the very last day to receive a refund according to their policy, they refuse. I did not recieve my February box in February and due to their wording and semantics of what 'shipping  the box" and" processing the shipping label is, is ridiculous. " 

  But I have gone other avenues, more useful and will get the word out, the customer service of this company is not ethical, reliable nor is it honest. 

  Unfortunately the box was delivered today and my friend opened it without knowing I was going to send it back.

  All, I have to say is shame on you and I have gone to the CEO and what happens after that, I guess you will find out.

  Too many other reviews that Ive read complained about this very situation and worse. 

   

  I wish I could send the emails they sent me but don't know how to shorten them to work here. You would see how they play on their words and change it up when I call them out...

  
  
  
  Sincerely,
  
  
  
  Jen *******

  Business Response

  Date: 03/06/2025

  Dear Better Business Bureau, 
  
  Thank you for the follow up regarding this situation, we regret to hear this has not been resolved as of yet.
  
  Unfortunately, we are unable to offer a refund or further compensation to Jen ******* as we have shipped their monthly SnackCrate as agreed to, and their subscription has been cancelled following the policies laid out in our Terms of Service
  
  The shipping dates and tracking details have been shared with Jen ******* multiple times throughout our emails, and we have shared some of those times in the evidence provided. Jen ******* was originally notified by our Support Representative on February 25th that the order had shipped, and in that interaction, we shared the tracking details with Jen *******. Since then, the shipping details have been gone over again with Jen *******.
  
  We hope that the information provided thus far and the evidence submitted helps in resolving this situation. If not, we are happy to continue to work with Jen ******* through our Customer Support channels.
  
  We thank you again for your time, please reach out further if needed.

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another month I have to contact this company for my item which I’ve already paid for. They claim it’s a glitch but how many times can a glitch happen? Then they proceed to take money out for the next shipment when I haven’t even got the last one. I was promised a $10 credit but they proceed to take out the full $24.99

  Business Response

  Date: 02/12/2025

  Dear Better Business Bureau, 
  
  Thank you for reaching out on behalf of Angelique ******, we are deeply sorry for the troubles with their recent order.
  
  Their January SnackCrate was delayed following a shipping error, which was corrected yesterday when Angelique ****** chatted with our Customer Support Team. In that chat, we were able to replace their order to ship this week and offer a credit of $10.00 as compensation for the wait.
  
  This $10.00 credit was successfully applied to their account and will be added as a discount to their next month’s order, on March 4th.
  
  We hope that the replacement and additional compensation will aid in closing this matter. If there are any further concerns, we would be happy to address them with Angelique ****** through our Customer Support channels.
  
  Thank you again for your time, we look forward to a resolution. 

  Customer Answer

  Date: 02/14/2025

  
  
  Complaint: 22930847
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Angelique ******

   

  I had to contact this business again. This company is a fraud Why do I keep having to reach out to them for something I already paid for? 

  Business Response

  Date: 02/17/2025

  Hey again! 
  
  The customer has been in direct communication with our customer support team at SnackCrate. Following our most recent conversation, we successfully shipped the correct SnackCrate to the customer and also provided a discount toward their next renewal as a gesture of goodwill. At this time, I can confirm that everything is on track. If the customer has any additional questions, they are encouraged to reach out to customer support for further assistance.
  
  For future reference, all tracking details can be accessed by logging into their account and reviewing the order information.
  
  For records, I have attached a screenshot of the most recent tracking update to this reply.
  
  If the customer requires any further assistance, please don’t hesitate to direct them to our support team at *********************