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Business Profile

Dentist

Affordable Dentures - Pensacola
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 29, I had 17 teeth extracted and temporary dentures placed. The very next day my lower denture kept coming out even with a sip of water. Contacted nurse and she suggested putting paste in. I did this but it did not work and the dentures were cutting into my lips and gums. It looked like the inside of the dentures were no smooth either. I tried over 4 days, several times a day to contact this business. I kept leaving messages for them to call back but did not here from them. On February 15, the receptionist called but stated she did not get all the messages. After explaing my problem she said you'll just have to get use to them. The only time they do adjustments in the afternoon and I am elderly and can't get there easily. I am beyond frustrated and I can't eat. This practice also has old equipment and very small rooms in which to work. They care nothing about their patients. They also will not do any procedure without ALL the money upfront no matter what.

    Business Response

    Date: 02/29/2024

    To whom it may concern:

    Refund for service we did not provide has been accepted by patient.  The case is resolved.

    If you have any further questions, please let me know.

    Affordable dentures pensacola, Fl

    Customer Answer

    Date: 03/01/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21298583, and find that this resolution is satisfactory to me.




    Sincerely,



    Rocky ***********

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered economy Plus dentures and received economy dentures. Would like a refund of the over charge.

    Business Response

    Date: 07/14/2023

    To whom it may concern:

    All our records are showing pt got the economy plus denture as he ordered.  If pt is not happy with denture, I would like to offer him to return the denture to the office for refund and dismissal.

    If you have any further questions, please let us know

    Best regards

    Customer Answer

    Date: 07/23/2023

     

    Complaint: 20165489



    I am rejecting this response because: This has all taken way too much time. I need a set of dentures now. If they can prove to me that the denture I have is a denture plus material I will be satisfied. However, if they cannot I want a refund on the price. Since I can tell that there is no difference in quality of the material (I have worked, i.e. sanded rough spots, on my old economy dentures and these new dentures and they are the same material. I don't know how they could possibly prove otherwise. Short of them having a lab sample and test both sets of dentures and proving me wrong then I stand by my complaint.



    Sincerely,


    ****** ********

    Business Response

    Date: 07/24/2023

    To whom it may concern:

    I believe in my last response, I already offered pt the full refund when he returns the denture.  If you have any questions, please let me know

    Customer Answer

    Date: 07/24/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20165489, and find that this resolution is satisfactory to me.




    Sincerely,


    ****** ********

Affordable Dentures - Pensacola is BBB Accredited.

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