Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stanton Optical

  1615 S Congress Ave Ste 105 Delray Beach, FL 33445-6326

• 

  Stanton Optical

  2840 NW Federal Hwy Stuart, FL 34994-9253

• 

  Stanton Optical

  3331 Northlake Blvd STE 1 Palm Beach Gardens, FL 33403-1716

• 

  Stanton Optical

  280 Blanding Blvd Ste 1 Orange Park, FL 32073-3362

• 

  Stanton Optical

  790 Skymarks Dr Jacksonville, FL 32218-7266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2025 I ordered glasses to be made with my own frames that I provided, was told it would be approx 2 weeks. After not receiving my glasses after 6 weeks I told them to cancel order and to return my frames, its been over 12 weeks and they still havent returned frames. I have contacted Mr ***** at ****** location several times with the answer of I dont know. He gave me a so called corporate number to call so I made a call only to get transferred to the ****************************** location. I spoke to a ****** there that assured me he would contact his district manager that would in turn contact a Mrs ***** that is supposedly the district mgr for the Owasso Ok location. As of 7/8/25 I have yet to be contacted or recieve my frames. At this point I want compensation for the frames I feel they have lost .

  Business Response

  Date: 07/09/2025

  We sincerely apologize for the inconvenience and lack of follow-up youve experienced regarding your order and frames. This is certainly not the experience we aim to provide, and we understand your frustration.
  We are currently reviewing the situation with the store team and appropriate leadership. To ensure we can connect with you directly and provide an update, we will be reaching out as soon as possible.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569669
  
  I am rejecting this response because:  Ive been told I would be contacted for the last 12 weeks and no one has. Im not going to close this complaint until this issue is resolved .  Promises made need to be kept. 

  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/11/2025

  We apologize for the inconvenience this has caused, we understand this is a very frustrating situation, after you reach out, we were able to ship your frames, please find here the tracking number.   T# 1Z0V0R560356070468. If more information is needed, please feel free to reach out. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 07/16/2025

  I received my frames without the lenses.  The lenses were just laying inside the box.  Poor poor customer service.  I WILL NOT be recommending Stanton Optical to anyone for future use.  

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is Monday, 07/07/2025. This business promised to conduct an eye exam with 2 pairs of glasses at the cost of $79. After the exam was conducted, it no longer cost $79 because of the prescription given. Now it will cost $135, and also an additional dollar fee with the selection of glasses I took, which was displayed as $***** the end of the day, I was made to pay $79 for my eye exam only without my glasses. I feel cheated.

  Business Response

  Date: 07/09/2025

  Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion or inconvenience you may have experienced during your visit.
  Wed like to clarify that the $79 promotion applies specifically to patients with single vision prescriptions. In your case, the prescription provided by the doctor is for progressive lenses, which require a different type of lens technology not covered under the $79 offer. Instead, we offer a separate promotion for progressive prescriptions two pairs for $135.
  While we understand your desire to opt into the lower-priced promotion, unfortunately, due to the nature of your prescription, it would not be clinically appropriate or feasible to fulfill it with single vision lenses.
  We appreciate your feedback and are happy to further assist in reviewing your order or offering guidance on the most suitable options. A member of our team will reach out to you shortly to follow up. If you prefer, feel free to provide an alternate phone number for quicker assistance.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23567799
  
  I am rejecting this response because there was no specification to promotion in respect to classification of prescription. The explanation towards promotion details was reviled after examination was done. I felt so disrespected as per the manner of customer service i received. Now, it is expected of me to pay $135 when the promotion clearly stated; $79 for exam and 2 pairs of glasses!

  I cannot pay $135. I already paid $79 and i expect a completion of service.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/11/2025

  Thank you for your response. Were sorry to hear that you left the store feeling frustrated, and we understand how important clarity and transparency are when it comes to pricing and promotions.
  To further assist you and review your case in detail, we kindly ask that you provide us with proof of payment, such as a receipt, transaction confirmation, or any other documentation you may have. At this time, we do not have a record indicating payment was completed, and we want to make sure we resolve this properly and fairly.
  Please feel free to reply to this message with any documents or reach out to your nearest Stanton Optical location with that information

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date June 30th, 2025 Business advertised that they offer a discount to ******** patients for eye examinations - they do not accept ******** coverage - this is simply a promotional $50 discount discount.Upon completion of eye exam business informed me that they could not apply discount because my ******** card did not have a ******** logo. I explained the ******** of North Carolina contracts, private insurance companies to cover recipients - I was literally in this business two weeks ago with my daughter, and they applied the discount.After spending an hour on the phone with the ******** *** and offering to bring my ******** paperwork up to this business - the business still would not apply the discount and change their story about not being able to verify my ******** coverage.They simply refused to apply for discount in this case because I did not purchase additional service services such as frames or contacts. That was never a condition of the promotional offer to begin with.I paid the full amount in order to peacefully resolve the dispute and vacate the premises. I would like a refund from this business based on the fact that I presented them a valid ******** card along with my photo identification. Also consider the fact that they literally gave me the promotional discount two weeks ago when my daughter was at this exact same location.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the confusion and frustration caused during your recent visit on June 30th, 2025.
  We understand your concerns regarding the ******** promotional discount and truly regret that your experience did not meet expectations. Our intent is always to provide clear, consistent service to all of our patients, and its clear that in this case, there was a breakdown in communication.
  Our promotional discount for ******** recipients does require that ******** coverage be verified at the time of service. In certain cases, when cards do not display a ******** logo or when coverage cannot be verified through our internal tools, we may request additional documentation. While we appreciate that you offered to provide supporting paperwork and made an effort to clarify coverage, it appears that we failed to follow through appropriately in your case, especially given the precedent of your daughter's recent visit.
  Please rest assured that we are currently reviewing this internally, and a representative from our team will be reaching out to you directly to resolve this matter. Thank you for your patience. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23538671
  
  I am rejecting this response because:  I took my daughter for an eye exam less than 2 weeks before this incident - we received the ******** discount with the same information that was provided during my appointment.  I made this appointment for myself, specifically because they offered this discount!!

  Furthermore, when I arrived for my appointment - I provided a copy of my ******** insurance card and Photo ID to the representative.  She confirmed that this business DID provide a discount for ******** patients.

  If they were going to reject my ******** card and deny the discount - for whatever reason - they should have done so BEFORE services were rendered.   

   

  Instead, I was tricked into accepting services and then had to pay a higher amount than I had previously been offered - because of some arbitrary excuse that was not disclosed IN ADVANCE.

  This business should refund the difference - which in this case is $70 - and make things right.  I have the receipt to prove that I paid $119 instead of the discounted rate of $50

   

  In the future, they should communicate upfront to customers if they are going to arbitrarily deny a discount - this discount offer is in fact posted all over their corporate website - and was communicate to me - 1) when I made the initial appointment and 2) when I arrived for my appointment, prior to the services being rendered.

   

  Attached is a photo of my ******** Insurance card - ******************************* Plan is a North Carolina subsidized ******** plan - any basic ****** search or a simple phone call would have confirmed this.  The business excuses for tricking me into paying full price - are completely ludicrous.

  Sincerely,

  **** *******

  Business Response

  Date: 07/11/2025

  We wanted to inform you that a refund of $44 has been successfully processed to your account. This amount reflects the difference between the $119 you initially paid and the $75 copay associated with your Contact Lens Exam under ******** coverage.
  Attached below, you will find a copy of the receipt for your records, confirming the refund.
  If you have any further questions or need additional assistance, please feel free to reach out.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23538671
  
  I am rejecting this response because:

  I was told when I made the appointment and when I arrived for the appointment that they offered a $50 discount for ******** patients.

  Now they are charging me $79 ?  Before it was $119 ?   What in the world is going on with this business?

  If they had been honest with me and informed me before rendering services that I would be charged more than $50 - I wouldve had the opportunity to refuse service and go somewhere else for an exam.

  Therefore, Im requesting you refund me the full $69   >      $119 - $50 = $69 -$44 =$25.00
  

  Stanton optical is a large company - Honoring their offer and refunding me the remaining $25 is not going to break the bank.

  They should do the right thing so that we can close this BBB complaint and move on.

  Sincerely,

   **** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an exam and placed my order for new glasses on 5/26/25. I was informed that they should be ready on or by 6/9/25. I ordered two pair of glasses paid ******. I was texted that only one pair was ready, I assumed the other pair would be in soon. I called customer support in the middle of June, was informed that it didnt meet quality standards and should come in after June 30. They never called for any updates or information on what was happening. I called them again and spoke to someone at the office and spoke to ******, she said the missing pair should be ready by 6/25/25. I spoke with ****** and was told that they are still working on them and would come in soon. I did inform her I would like a refund since they didnt meet their part. I did not pick up the other pair since I placed an order for two. Was told the time for a refund has passed, and would have to call corporate, I called was told they would get someone to call me back from a district manager. Still waiting. First time going to them and turns out to be a nightmare.

  Business Response

  Date: 07/02/2025

  Hi Ms. ********************* you for taking our calls. We appreciate your patience, and we apologize for the delay. As we spoke offline, we are offering a complimentary pair of free glasses as a compensation for the issue. We'll be waiting for you at our store for you to select the frames.

   

   

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made appointment 3 day in advance.A several time if they could 1. Take NC ********* 2. Could they do diabetic eye screening?Was told yes to both when I made the appointment.Went to appointment and was told that they did not have a technician for the diabetic eye exam. I asked when they lost them. They stated 3 months ago. So they should have known that when I made the appointment.After the exam I was told by person who was fitting glasses that 1. ******** would only pay for 2 of the frames they had.2. That ******** would not pay for bifocals.However they had a special promotion for the day of the exam, where if I got a certain from and lens they would not charge for exam. The total was 500+. (bait and switch?)I also had vision plan with Manhattan Life and would they file the claim for me. Was told sure. Gave them this information and they stated they would file electronically. Waited 21 days and call insurance to see when the claim would be processed. Was told they had not received the claim. Went back to them and explained situation and we call insurance company and was given information of how to submit electronically. They assured me that they changed the information and filed while I was there. Waited 14 days and called insurance company again and was told no claim had been filed. Went back to Stanton and spoke with manager and was told that because they were not in network with Manhattan they could not file claim. (which I believe they should have know at the time of the exam) Asked and received information so that I could file the claim. This was almost 6 weeks and three trips to ********* as they would not do anything by phone.I was not able to see for reading very well and called to see if they would redo the lens was told they checked them and lens were correct and nothing would be done to correct my not being able to see.

  Business Response

  Date: 07/03/2025

  Hi, Mr. *******

  We apologize for the confusion regarding your insurance. We verified that you received a special discount from our end because we do not ************** which was explained at the time of booking the appointment. We are sorry if there that there was a misunderstanding regarding this. We have tried to contact you via phone and email to confirm if the card you used is active in order for us to issue the refund of what you paid. Please reply to the email we sent you or through here. You can also contact our store at ************** so we can complete the refund. 

  Thank you 

   

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Stanton Optical for an unfulfilled prescription sunglass order placed late January/early February 2025. This involves mismanagement, misinformation, and order denial, causing financial and personal ******************************* Initial Order: Placed late Jan/early Feb 2025 with Manager *****. * Delays: Multiple delays, including a "tint recall" ***** confirmed. * Misinformation/Shipping: Told glasses ready, but received wrong pair. ***** offered to ship correct order. Later, was told it had been shipped, but waited several weeks. Received tracking number (after multiple requests), but the package hadn't been shipped yet (as promised weeks ago) * Damaged/Repair: Glasses finally arrived, but were either unaltered or damaged. Returned for repair, which took extended time. * ******* Assurance (June 13, 2025): ***** assured glasses shipped, ready by June 16th/17th. * Order Denial (June 23, 2025): Today, Stanton Optical shockingly claimed my order was "never placed," accused me of lying. They claimed they needed insurance information and "couldn't reach me". This contradicts all prior communication, including ******* confirmation of original insurance (after April 22nd policy change) and his statements on delays/repairs. I received no prior contact about issues, no missed calls, voicemails, or **************** Impact/Contradictions:Original agreement: vision insurance covered most, $35 tint charge. ***** promised to waive tint due to delays. Their failure now forces significant out-of-pocket expenses due to my new, less covering, insurance policy. Their current claims directly contradict all previous interactions and ******* assurances.Stanton Optical's pattern of broken promises and denial caused detriment. I request the BBB compel them to: * Provide new prescription sunglasses free, honoring original agreement and waiving the fee for tint. * Alternatively, provide monetary compensation for the original order's value.

  Business Response

  Date: 07/04/2025

  Hi Ms. ******************** you for your detailed report. We apologize for the experience you had with us. We will process the order at no cost. Our store manager will reach out to you to coordinate placing the sunglasses order. We have reviewed the case thoroughly and we are taking actions to prevent any future incidents. We thank you for your feedback as this makes us improve. 

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/16/25 i had an eye appointment with Stanton Optical. I was using their deal that states with the price that regular plastic lenses, with antiglare upgrade, are included in that price. I watched how every option he selected for me showed no price increase. However at the end the guy couldn't explain how the lenses went from included for free to $165. no upgrades at all. $165 for plastic lenses that the deal says were included. Ive heard this is a common tactic with this place and they need to be investigated

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or frustration you experienced during your recent visit on June 16th.
  At Stanton Optical, we are committed to transparent pricing and ensuring every patient clearly understands the value of our promotions. Our deals do include basic plastic lenses with select frame options, and upgradessuch as specialized lens types or additional coatingsmay result in increased pricing. However, these options should always be clearly explained before any charges are applied.
  Were sorry to hear that this was not your experience, and we take your feedback seriously. We are currently reviewing the details of your visit to better understand what occurred, and we will reach out to you directly to discuss this further and work toward a resolution.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23502707
  
  I am rejecting this response because: I was supposedly getting the single vision regular plastic lenses. The price for these lenses was still showing $165 even tho the guy made sure their were no upgrades added. These were also specifically the lenses that were included in the deal posted to your website. We went through and double and triple checked to made sure of this and the tech I was working with could not explain why they were coming up to $165 but was insistent that is what I would have to pay for the lenses. I was not going to do this when the deal says they are included 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/01/2025

  Mr. *****, 

  The frames you selected were not part of the frame selection of the 2 for $79 promotion. We explain in the terms and conditions of the offer that Blue tag frames are the ones that participate in the offer. However, you are still eligible to get a different offer if you wanted to continue with the order with those specific frames. The promotion you would be eligible for is called BOGO (buy one, get one free). We have tried to contact you several times via phone to talk about the options we have available for you. Please feel free to call or visit our store so we can further assist you. 

   

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23502707
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Not once has someone tried to call me. That's a flat out lie. I will never trust your company with my business. Scamming first time customers leaves a very bad impression. I just want others to be aware that you guys don't honor the deals you advertise. 

  Business Response

  Date: 07/02/2025

  Hi Mr. ************** tried to contact you again today and left a voicemail. We reiterate our commitment to work with you and find a good deal that accommodates to your needs and budget. There is no false advertisement from our end, as any other business certain product selection may change the price of the offer.

   

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23502707
  
  I am rejecting this response because:

  U reached out to me for the first time yesterday. U have already tried to scam me for regular single vision lenses with no upgrades and you lied on here multiple times. Like I said before I will never do business with u after this. I just want others to be aware of the issue 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/09/2025

  We are really sorry that we haven't been able to meet your expectations. Please refer to our store, you can walk in, our Store Manager is aware of the case and he will be more than glad to assist you. If more information is needed, please feel free to reach out. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vision place has a virtual eye doctor and they claim they were not able to complete the eye exam of my 8 year old. Over the phone they said ****** is an in network provider and in person they asked for $79.00 for an eye exam that they were not able to complete. I dont feel liable for the exam charge as I question the validity of the doctor(actual doctor licensed to give lens prescription) or were the machines down. All they said, was it was not a clear reading. I feel this place is a scam and plead for help in recovering my $79.00. I will be contacting the ********************* to confirm the validity of the eye doctor.

  Business Response

  Date: 06/23/2025

  Thank you for bringing your concerns to our attention. We understand your frustration, and we truly value your feedback.
  Wed like to clarify that while your request for a refund has been reviewed, our response is based on our established policies, which are consistently applied to ensure fairness for all patients. Although a prescription may not have been provided in this case, our records show that the full service was completed as agreed upon at the time of your visit. We also provided with all "after visit summary" HIPPA and Forms for the exam. 

  That said, we genuinely regret any confusion or dissatisfaction this experience may have caused. Our goal is always to provide a clear understanding of our processes, and were happy to walk you through any questions you may still have. 

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** at 1:39pm gave him the names of the glasses in the beginning of the call. He said he could not find the glasses under the name that is listed on Stanton website. He asked me to go back in the system to look for UPC # i told him I couldnt find it but can find the make and model. He asked for that information, took other information and said he would have sales to return my call. I asked him to please be sure someone would call because they forgot to return my call at my previous order. I also asked him what time the store closed so I know how much time for pickup. He initially said 7pm and then came back to say 6pm today. No one ever called so I called roughly 3:25 and he said he gave the information to someone and they were supposed to call. ******* then came to the phone and said the information is new to her. She then shared that the glasses would not be done today. They would be done Monday. She needed to place me on two brief holds. One to look for frames and the other for lens. Later in the conversation she shared that it would take a week for ***** glasses to come in due to new ownership. When she returned to the phone she said the glasses would be ready on Monday. It seems like no one is communicating internally, so there is a ton of confusion externally. Later learned that I can pay over the phone but I declined. I asked what time they would be ready on Monday. She said she couldnt place an order without my payment information. I said ok, I will give my payment information. Afterwards I asked roughly what time I would be able to get the glasses and she said I would to give you a time frame but I cannot.

  Business Response

  Date: 06/20/2025

  We regret the lack of clear and consistent communication regarding your order and understand how frustrating it must have been to follow up multiple times without receiving timely or accurate updates. Please know that this is not the level of service we strive to provide, and we take your concerns seriously.
  We are currently reviewing the situation internally and will be reaching out to you as soon as possible to ensure your order is properly completed and to provide any necessary clarification. Our goal is to make this right and restore your confidence in our service.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/2025, Stanton Optical ********************, provided a subpar eye exam by a technician. Throughout the process, I continued to mention various symptoms and during the actual exam became extremely nauseated. It was not until getting home that I realized I never actually seen an optometrist or Opthalmologist although received a signed script by a MD. At no point before the exam, was it clear that a ** was not present. I was talked into purchasing a years worth of contacts that would not work for me due to a different condition. I called for a refund to be told that it would be weeks for a corporate check and the actual eye exam they could not refund. I am expecting full refund for contacts purchased AND eye exam as it was not a complete exam and was not made clear upon arrival that a ** was not present and it was a telehealth visit.If a ** was onsite and spoke with this patient instead of just relying on technology and a tech typing minimal info into a computer- he/she may have picked up on the symptoms I was exhibiting warranting a different exam at minimum.

  Business Response

  Date: 06/11/2025

  We truly sorry to hear that your experience was not at your expectations. We understand the frustration and inconvenience that arose from this situation. Please know that we take all feedback seriously, as it is crucial for our continuous improvement in providing quality care and service.
  We have initiated a thorough review of the details provided in the complaint. Our team will be contacting you to discuss this matter further and work towards an appropriate resolution.

  Business Response

  Date: 06/14/2025

  After reviewing your concern, we have processed a refund in the amount of $119.00 for the eye exam. If more information is needed, please don't hesitate to reach out.