Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th, I purchased a *** M3. They pulled the car into the shade for me to look at it. When I got home and was able to look at it under the light, there was a large scratch in the carbon fiber and 2 stains on the seats. after three months of driving around and getting quotes, they have finally agreed to let their ******* at another dealer take care of the roof. there is still no resolution to the seats.

  Business Response

  Date: 03/15/2025

  To whom this may concern,
  
  ******* ***** came in to take delivery of his brand new 2025 *** M3 on 12-14-2024, Mr. ***** arrived 2 hours early as he drove from ************* approximately 190 miles away.
  When Mr. ***** arrived **** **** asked him for his keys to his trade so we could appraise his vehicle being that we made the deal subject to viewing his trade, he refused to give us his keys until he seen the new *** M3 that was still in detail, so at that time **** went and grabbed the M3 from detail about 20 minutes later, Mr. ***** then walked outside to see his new car, he inspected the new car from inside and out and only after he inspected the new M3 did he hand over his keys to his trade so we could physically appraise his trade, Mr. ***** attempted to renegotiate the deal which we respectfully declined.
  Mr. ***** stated that he has another M3 on order as well,after we inspected his trade and took pictures, we had Mr. ***** sign off on the necessary paperwork including the vehicle condition report (see attached copy with his signature) prior to going into the finance office to finalize the transaction.
  Mr. ***** came out of the finance office and then went out to his new car as **** was transferring his license plate. At that time, we had a Genius (product specialist) go over the entire vehicle including the features and benefits of the car, after that Mr. ***** drove away very happy to the other coast.
  The next day Mr. ***** contacted us stating that there was a scratch on the carbon fiber roof and what appeared to be a coffee spot on the seat belt in the rear seat, I simply said to bring the car back for us to inspect and reclean his new car which he refused to drive back over here.
  So I suggested that he take his car to a nearby *** dealership to see if they could assist, he then claims that they referred ******** to an aftermarket detail shop and stated they wanted $3000, I said absolutely no way we would pay for that especially since having anything done at any facility that is not a certified *** repair shop could void the factory warranty, he then threatened to get an attorney involved so I simply told him since he has threatened with an attorney I could no longer help or speak with him and said that now I am hanging up and said good bye.
  Mr. ***** a few minutes later sent me a text thanking for my time on the phone speaking with him and stated that neither of us want to get an attorney involved and askes it would be nice if I suggested how we could take care of this, I simply referred him to *** of Delray and gave him the General Managers name and contact information, after *** of Delray inspected the vehicle they agreed to do the sanding buffing and re-clear the roof.
  I relayed this information to Mr. ****** and he agreed to have the work performed there.
  Last week while I was on vacation Mr. ***** called me however I missed his call and about an hour later I sent him a text letting him know I was on vacation and that **** ***** the ** was authorized to do the repair, Mr. ***** replied back so you will be paying them directly? which I immediately responded correct, he the responded appreciate all the quick communication
  I spoke with Mr. ***** about the BBB complaint and he stated he sent it in to get a response, I explained I was on vacation and that *** of Delray already had an approval a month ago to do the work, He said he never heard back from them, so I had him call again and they confirmed they would do it and already had an appointment for Mr. ***** to drop off his car.
  Then he called me wanting a loaner vehicle to drive which I replied I cannot speak for another dealer and their availability, but I assured Mr. ***** that they would at least get him an enterprise rental.

  it is very plausible that the damage to his roof happened on his way back home to the other coast approximately 190 miles away.
  At this point Mr. ***** appears to somewhat content.
  
  **** *******
  Assistant General Manager
  Ferman BMW/MINI of Palm Harbor
  ******************* office
  *********************************************************

  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23038774
  
  I am rejecting this response because:

  ******* ***** came in to take delivery of his brand new 2025 *** M3 on 12-14-2024, Mr. ***** arrived 2 hours early as he drove from ************* approximately 190 miles away.
  

    1. You will see in the attached image I made clear to the sales *** that I would be there first thing in the morning. I am not sure why **** or **** would assume that means 2 hours after opening. (photo 1)
  

  When Mr. ***** arrived **** **** asked him for his keys to his trade so we could appraise his vehicle being that we made the deal subject to viewing his trade, he refused to give us his keys until he seen the new *** M3 that was still in detail, so at that time **** went and grabbed the M3 from detail
  

    2. They did ask me for my keys when I arrived to start the appraisal, but I am still unclear why the license plate needed to be removed prior to appraising the vehicle. It is very plausible this was a ploy to trap me at the dealership if I decided not to take delivery of the car if I saw something was wrong with it.
  

    3. I did ask to see the car I just drove over two hours to buy prior to being trapped at the dealer to ensure it was there & existed. Anyone would be uncomfortable with a dealer removing their license plate and trapping them without even seeing the car they were to buy.
  

    4. At this point they did pull the car to the front into the shade where it would be hard to see imperfections. It is very plausible that this was intentional. Additionally, I later found out that you can rub oil on carbon fiber to temporarily conceal imperfections. It is also very plausible they did this to hide a scratch if they were aware of it.
  

  about 20 minutes later, Mr. ***** then walked outside to see his new car, he inspected the new car from inside and out and only after he inspected the new M3 did he hand over his keys to his trade so we could physically appraise his trade,
  

  Mr. ***** attempted to renegotiate the deal which we respectfully declined.
  

  Mr. ***** stated that he has another M3 on order as well, after we inspected his trade and took pictures, we had Mr. ***** sign off on the necessary paperwork including the vehicle condition ***ort (see attached copy with his signature) prior to going into the finance office to finalize the transaction.
  

    5. After getting 2 minutes to look at the vehicle I was asked to sign the sheet referenced by Mr. ******* that the vehicle was appropriately cleaned and the fuel tank was full. It is unrealistic to have a person come in to buy a car and be able to do a full inspection. When buying a new car, it is assumed the car is being delivered in new condition with no imperfections. It is the businesss responsibility to ensure the vehicle is in the condition it is selling it as.
  

  Mr. ***** came out of the finance office and then went out to his new car as **** was transferring his license plate. At that time, we had a Genius (product specialist) go over the entire vehicle including the features and benefits of the car, after that Mr. ***** drove away very happy to the other coast.
  

    6. I did not drive away as soon as I was done with the instructions on using the car, I had to go back in for additional paperwork for ~45 minutes. This time, as well as the 60+ minutes I spent in the finance office, would have been plenty of time for them to take the car back for final detailing that they were so concerned about.
  

    7. The car had 27 miles on it when I took ownership, it is very plausible the scratch on the roof happened during transport, test drives, or sitting on their lot.
  

  The next day Mr. ***** contacted us stating that there was a scratch on the carbon fiber roof and what appeared to be a coffee spot on the seat belt in the rear seat, I simply said to bring the car back for us to inspect and reclean his new car which he refused to drive back over here.
  

    8. You will see in the attached text message that I reached out to the dealership the same day, contrary to the following day Mr. ******* is suggesting. You will also see they suddenly forgot how to respond to text messages and let me call them the next day after not hearing anything from them. (Photo 2)
  

    9. Mr. ******* suggested they would be able to take care of this which I was open to, I had only asked that they send a truck to pick up the car so I wouldnt have to put 400 miles on a brand new car plus pay for the gas to fix their oversight. They laughed and said there was no way they would do that.
  

    10. At first, they were adamant I just take it to my detailer or body shop to get it fixed. They insisted I just needed to get a quick detail but were also not interested in paying for a full detail. I was pushing to speak directly to a *** dealer/shop to do the ***air.
  

  So I suggested that he take his car to a nearby *** dealership to see if they could assist, he then claims that they referred ******** to an aftermarket detail shop and stated they wanted $3000, I said absolutely no way we would pay for that especially since having anything done at any facility that is not a certified *** ***air shop could void the factory warranty, he then threatened to get an attorney involved so I simply told him since he has threatened with an attorney I could no longer help or speak with him and said that now I am hanging up and said good bye.
  

    11. After about a week, Mr. ******* finally shared with me the contact for the *** dealer in ******** ** which I have attached. After seeing the scratch, they let me know they could not fix it as it was too deep and were not certified to work in carbon fiber ***air.  There are special certifications for working on carbon fiber. ****** from *********** recommended ************* to get the work done as that is where they send their customers. If needed, I can provide proof from the dealer that this was their recommendation. (Photo 3)
  

    12. K2 Specializes in high-end auto maintenance & ***air. They provided a quote for $2,999 to fix the roof.
  

    13. You will also see a text from ****** (the person Mr. ******* share with me) who suggested K2.  (photo4)
  

    14. I shared with Mr. ******* that the quote was $2,999 to properly ***air the roof which he simply laughed and stated he was not going to pay for. Once he got done laughing there was silence until I asked again to which he simply stated no and gave no explanation as to why. There was no comment about a warranty. At that point, seeing that there was still no interest in getting this resolved I asked if I needed to contact an attorney. Mr. ******* then stated that because I said the word attorney, he was no longer able to speak with me and hung up the phone. Ferman BMW records every phone call, Im sure Mr. ******* can pull to confirm if he would like.
  

  Mr. ***** a few minutes later sent me a text thanking for my time on the phone speaking with him and stated that neither of us want to get an attorney involved and askes it would be nice if I suggested how we could take care of this, I simply referred him to *** of Delray and gave him the General Managers name and contact information, after *** of Delray inspected the vehicle they agreed to do the sanding buffing and re-clear the roof.
  

    15. I did thank him for the 30 seconds of his time to laugh at the idea of him doing the right thing and resolving the dealers screw-up and asked him to understand how he would like to resolve the dealerships shortfall.
  

    16. After nearly two weeks of trying to get this resolved and escalating to Mr. ******** boss, ** *** ******* Mr. ******* finally decided they would try to reach out to their Friend at ****** *** to get this fixed. This was now January 21st. (attached text with Delray phone number (**** *****). Each time I reached out to Delray ***, they let me know they were waiting to hear from Ferman.

  I relayed this information to Mr. ****** and he agreed to have the work performed there.

    17. Finally in early February, I met with a body shop *** from ****** *** who provided a quote and shared with Ferman BMW which nothing was done with. Again, each time after this I reached out to Delray *** regarding the status, they let me know they were waiting to hear from Ferman to how they would like to handle.
  
  Last week while I was on vacation Mr. ***** called me however I missed his call and about an hour later I sent him a text letting him know I was on vacation and that **** ***** the ** was authorized to do the ***air, Mr. ***** ***lied back so you will be paying them directly? which I immediately responded correct, he the responded appreciate all the quick communication
  

    18. After I followed up several times I personally shared the quote with Ferman on Feb 27th which I did not hear back from. I followed up on 3/3 and again on 3/7 via email which there was no response or out of office. I also left voicemails for Mr. ******** *** ******* and **** ***** (Manager) which I received no response. I texted Mr. ******* on 3/7 and he did not respond. Finally after following up with Mr. ******* again on 3/8, he stated that ****** *** had been authorized to do the work, however there was still some miscommunication with Delray as they were unaware of being authorized until 3/13.
  I can provide the email support if needed. 
  

  I spoke with Mr. ***** about the BBB complaint and he stated he sent it in to get a response, I explained I was on vacation and that *** of Delray already had an approval a month ago to do the work, He said he never heard back from them, so I had him call again and they confirmed they would do it and already had an appointment for Mr. ***** to drop off his car.
  

    19. After patiently dealing with this for nearly 3 months and not getting anywhere, I was left with few options to get this resolved and opened the case with BBB.
  

  Then he called me wanting a loaner vehicle to drive which I ***lied I cannot speak for another dealer and their availability, but I assured Mr. ***** that they would at least get him an enterprise rental.
  

    20. I am confused why it is surprising to Mr. ******* that I would want a mode of transportation while the dealerships screwup is getting fixed.
  

  it is very plausible that the damage to his roof happened on his way back home to the other coast approximately 190 miles away.
  

    21. It is very plausible that the scratch was on the car prior to my taking delivery. It is very plausible that the roof was scratched during transport as it is very common for this type of thing to happen. It is also very plausible that the car was scratch and the seats were stained when they were taking the car on 20 miles of test drives with other customers. It is also very plausible that ********************** knew of the issue and was intentionally removing my license plate to trap me at the dealership if I saw the scratch. It is also very plausible the dealership intentionally pulled the car into a shady spot for me to look at the vehicle so I would not see the scratch nor the spots on the seats. It is also very plausible they took additional measures to hide the imperfections in the car.
  

  At this point Mr. ***** appears to somewhat content.
  

    22. At this point the car has not been ***aired. There has been no appointment to get the care ***aired. I am still waiting to hear from Mr. ******* on the status of a loaner car.
  It is clear that Mr. ******* is challenged with being truthful,which makes it difficult to trust anything he says. He has also demonstrated zero sense of urgency to correct this issue. Based on some of the specific actions taken while purchasing the car and the character seen after purchasing it, it is very plausible that Ferman BMW was aware of the damage prior to selling the car and was purposefully parked the car in the shade.
  

  It is unrealistic for a buyer to fully inspect a car when purchasing a brand new automobile. The dealer is selling the car as new, which would allude to the car not having any imperfections or issues. Ferman has also not provided proof that these scratches were not there when it was sold.
  

  Ive offered Ferman the opportunity to do the work themselves, but they declined. I have spent time, gas, & mileage driving around to several dealers to get multiple quotes at their request. I would like Ferman BMW to work directly with ****** *** to arrange getting this fixed or send me a check for $2,999 to get the roof fixed at the ************** K2. If they decide to have Delray take care of the roof, they need to arrange to pick up the car at my office in ******************* ** while dropping off a loaner car. This is Fermans issue and I have spent too much time trying to get it resolved.
  

  Lastly, this does not address the stains on the seats that need to be corrected. These have been detailed and are still there. Each time they are brought up to Mr. ******** he either ignores it or suggests they just need to be detailed (just like he did in his response). This last time I spoke to Mr. ******* he finally let me know this may also be a warranty issue. Ferman needs to assist in getting these taken care of whether it is a warranty or not.
  

  It should also be noted that the dealership makes you sign a document that threatens to come after you if you make any negative comments about them. They are basically scaring people away from going down the route of BBB or ****** reviews. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/02/2025

  To whom this may concern:

  
  1) In reference to the 2 hours early, *** ***** was scheduled at noon however came in at 10:00 am 2 hours early, again he would not hand over his keys for us to inspect until after he seen the brand new M3,

  2) The reason for asking for his keys to the trade has nothing to do with removing license plate as keys are not needed to remove a plate on any vehicle, we asked for the keys to appraise his trade as it was never here before, there is zero ploy to trap him here as we do not play those games that were back in the 70's and 80's but not an upstanding dealership, we have been in business since 1895 as a family owned business.

  3) same response as above #2).

  4) we park every vehicle for delivery under the overhang outside my office as to keep the vehicles and our guests in the shade (out of the rain and sun) - we even have a new vehicle delivery area that is inside the dealership with overhead lighting, however because *** ***** showed 2 hours earlier than expected it was in detail and noy parked inside the store. Being accused of tapering with a brand-new vehicle in any way is absolutely ridiculous and quite honestly offensive. Again *** ***** would not hand over his keys for appraisal until he thoroughly inspected the vehicle, once he inspected the new vehicle then and only then did he hand us a key to appraise, inspect and take photos of his trade.

  5) as far has a 2-minute inspection, this statement is simply false, he spent approximately 15 minutes inside and outside walking around the vehicle looking for any imperfection, *** ***** then agreed to move forward and went to the finance office to sign the final paperwork. After signing the financial documents, he spent another 4-60 minutes with a genius (product specialist) going over the features and benefits.

  8) I called *** ***** personally the very next day to discuss his concerns, I have never not responded to *** ***** or any other guest in my 30-year career here with the Ferman Family.

  9) *** ***** demanded that we flatbed him a loaner and flatbed his vehicle back here which I did decline, again I offered for *** ***** to bring the vehicle back here for us to address any issues, he simply refused to come back here, it was then I suggested to take it to a local *** store for their opinion, he stated he was quoted $3000 which again I denied to pay, My ** has a former co-worker **** ***** (**) who works at Delray *** and he told us that he would have it taken care of, so as a ONE TIME GOOD WILL GESTURE I agreed to pay the $1700 to have the slight scratch on the roof and the vehicle detailed again.

  *** ***** went to an aftermarket body-shop and wanted them to do the repair, and I declined as it would void any paint/clearcoat warrant being it was not done at a *** approved facility.

  12) I personally do not know anyone on the other coast so I would never refer *** ***** to anyone other than *** of Delray (as referred by my GM).

  *** ***** sent me another quote of nearly $9000, which I denied as we had already made arrangements for his vehicle to be taken to *** of Delray.

  18) I was on vacation while *** ***** claims he tried to contact me but once I seen a missed call I did I call him back told him that Delray *** had been given the approval to do the work, I has believed that this was already completed as *** ***** also demanded a loaner even if it was an Enterprise vehicle as I cannot speak for another dealer's policies while the work was being done, which I also authorized.

  It is only rational to believe that *** ***** would set up the time of repair that is convenient for him and the Dealer *** of Delray, there is no way of me know how both schedules would work for both parties as the work is being done on the other coast by a different dealer.

  Again *** ***** needs to contact that dealer to have it set up when it is convenient for both parties involved, this is a onetime goodwill gesture - there are zero monies being charged to *** ***** as that dealer is going to bill us directly.

  There have been zero threats from Ferman BMW, the only threat made was by *** ***** threatening with an attorney, which I replied if he mentions attorney again, I will no longer be able to help him.

  *** ***** again when we spoke was told he needs to reach out to *** of Delray to set up the repair and he asked again if they would bill us directly and I replied correct.

  There was no damage when inspected at delivery by *** *****.

   

   

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid January of this year I contract Ferman Mini to have my service contracts cancelled for my 2017 Mini ****** due to trading in the vehicle. Only one of two contracts have been cancelled and now the dealership is unresponsible to inquiries regarding the status of the refund.

  Business Response

  Date: 03/25/2024

  I spoke with ********************** on both Friday the 22nd and Saturday the 23rd when he called be back apologizing that his spouse did receive the balance and deposited it into their account in February, ********************** was very professional and apologetic for the complaint and stated that he would respond to the BBB complaint stating that he is completely satisfied.

  Nothing else we need to do at this time.

   

  ***********************

  Assistant General Manager

  Ferman BMW/MINI of Palm Harbor

  ******************* office

  *********************************

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change, then went on a ***** mile zig-zag cross country adventure in my *** X5, it did great. When I got to *******, I asked Ferman BMW to give me an oil change again, to do a general diagnostic of the car after the trip, and to figure out why the oil change alarm could never reset (they didnt reset it after the initial oil change).They called me and said that it was due to a bad oil level sensor, but that they needed a part, and since it was a Friday, it would take several days to get it, so I acquiesced to leaving the car for a loaner.On Monday they indicated everything was finished and I could get my ***** few hours later I noted the oil problem appeared to still be there, and I still couldnt reset it. A few days later my whole dashboard and infotainment center starting going black and turning back on at random intervals, then telling me that driving assistance was limited.I reached out to them about being the car in to look at why it was doing this and they ghosted me, so now Im having another dealership look at these issues. As well, ** having them do another diagnostic, and checking if the oil change was done, because I really feel like I have no certainty that they did any of that based on the issues Im having as well as the lack of communication.I also dont want any phone calls from them about these issues, I want it all in writing so that its saved electronically on my end and time stamped, so I can maintain evidence of these issues as I bring them up to the greater *** corporation.

  Business Response

  Date: 11/28/2023

  greetings, Service Director ************ is responding to this complaint, after reviewing the details of Mr. ******** service visit it was determined using the *** diagnostic system and following their test plans that the oil level sensor was faulty and a new one was installed. This was done under the new vehicle warranty without any cost to ******************, and since it has been almost 2 months without hearing from the ******************, we consider the vehicle was repaired properly. we would have been happy to look at the vehicle again and assist with making necessary repairs and stand by all of the work performed here. since the vehicle is at another dealership, we are sure ****************** will receive the attention needed to successfully repair the vehicle with the assistance and guidance from ***. I would personally appreciate any feedback from ****************** once the vehicle is diagnosed and a repair plan is available. thank you. 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Genesis **** on April 1st 2023 from Ferman BMW Palm Harbor. On Friday April 28th I sent an email to the sales associate who sold me the car stating the issue I was seeing. He said it didn't look like a big issue and it would be an easy fix. So I scheduled an appointment with the Genesis ********** here in ******, **. When I took it there they suggested I bring it their body shop. I took it to the body shop they and the associate there said it looks like this car was in an accident. He said the paint on the bumper was felt (texture) different than the rest of the car. I then called Ferman BMW telling them what I was told. The used car manager ***** said he would talk to his sales manager and get back to me. He never did. I then took it to a different body shop to get another opinion. The associate at the second body shop said the exact same thing the first one said. That this car had probably been in an accident and the paint on the front bumper was different from the rest of the car. I called the ********** after my visit to the second body shop and told them what I was told. ***** spoke the ** and they offered me a discount on the services to fix it, but they would not cover the damages. They either knew of the damages and didn't disclose it or they never fully inspected the car and are incompetent. I have pictures of the damage and the email thread between me and the sales associate if that helps. I don't see an attachment option in this page.

  Business Response

  Date: 06/13/2023

  I have tried calling as well as well as emailing ********************** with zero response from him, I did pull a recent CarFax and it shows no evidence of any accidents, My plan was to have the guest bring in the vehicle for a visual inspection, but he is not responding to my attempts on reaching him.

  Thank you,

  ***********************

  Assistant General Manager

   

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31st (8/31/22) I purchased a USED 2016 528I *** with ****** miles on it. On September 3rd (9/3/22), I reported to the salesperson who sold me the car that it was making a noise especially as I accelerated to higher speeds. I heard the noise after picking up the car. I didn't notice it during the 15 minute test drive on 8/27 as it was raining, the windshield wipers were on, the radio was on, my wife, the sales person and I were speaking, and we were at low speeds. The sales person responded in a text message "Service is not open Sunday or Monday, you can bring the vehicle Wednesday or Thursday and ask for ***************************, my manager." I planned on bringing the car in on Thursday, but the weather was so bad I waited until Friday, September (9/9/22). To make it worse, it developed an oil leak which I have pictures of. I've driven the car less than 200 miles. ***** inspecting the car, *************************** informs me that the wheel bearing is bad and needs to be replaced. He then proceeds to tell me that oil leaks are common on this car overnight. What? My son has the same model and has never had an oil leak, so I knew then that ***** wasn't being honest with me from the beginning. He then proceeds to tell me that he spoke to the ** and they will pay half of the repair for the wheel bearing ($1000+?) as a good faith measure. What about the oil leak? Nothing. I said no, that this was an issue that wasn't disclosed. Th didn't develop in the 3 days that I drove the car. I asked him to go back to the ** again. An hour later ***** informs me the ** said take it or leave it. When I asked, even if I agreed to pay half, you are not going to address the oil leak, he said "that's right". I walked out. I know that I purchased the car AS IS, but this is a pre-existing issue that wasn't disclosed. It didn't develop in 3 days and less than 200 miles of driving. I want both issues repaired without charge.

  Business Response

  Date: 09/14/2022

  I just received a phone call back from ************, I listened to his concern and he was very pleasant. I explained that he did buy an AS-IS vehicle and I asked if he was offered a service contract but he had declined any extra contracts. Again I offered to split the costs 50/50 as a good will gesture, he responded I appreciate the gesture but it's either 100% or he's not interested, he also added he knows that it is costly as he looked up parts and labor costs.
  He thanked me for following up with him and that he understands, and he was going to have the work done at his costs by a local mechanic closer to his home.
  Before we hung up again I offered are you sure and he said thank you he will take it to his mechanic.

  We request that the BBB close this matter with no negative reporting on or about our dealership.
  
  ***********************,

  Assistant General Manager