Business ProfileforClosets by Design of the Palm Beaches & the Treasure Coast

On 7/29/22 my husband and I signed a contract for a master walk in closet with a down payment of $1800. Our initial installation dates per the contract were scheduled for 9/21-22/22. The installers arrived earlier than expected on 9/2 but left with an incomplete closet and issues including missing crown molding, misaligned drawers due to poor measurements, drawers that did not close fully. **************** was notified immediately. 11/2/22 installers arrived again to fix issues but did not- only 2 hook racks were installed- no crown molding nor new, properly cut drawers were installed. Another date was set for 11/12/22- the installer arrived Saturday afternoon lacking the correct tools to finish the job- nothing was done to remedy any of the problems. 11/22/22 cancelled by CBD for an ill installer. 12/1/22 I cancelled for medical reasons of my own. 12/21/22 installers were cancelled as I had arranged with customer service to be the first stop of the day and these installers were coming between 1 and 3pm. 1/6/22 installers arrived to finish fascia and crown molding and replace all the poorly cut drawers. **************** was immediately notified with photos via email of the poor work- caulk everywhere including the ceiling, damage to ceiling attic access molding, a hole in the ceiling, poorly cut crown molding, poorly cut baseboard molding, visible nail holes, scratches and misaligned joints filled with caulk. CBD offered two resolutions: a fifth attempt to finish the closet by sending the 'right' installers to fix the errors or $650 refund to call it even. We do NOT accept either of the resolutions as they have had FOUR chances to finish the closet and yet the problems keep mounting and thus are no longer welcome in my home and $650 does not cover the cost of repairs, the inconvenience and hassle and all around extremely shoddy work. Our closet should have been installed correctly in September per the contract and now it's ******** absolutely unacceptable.