Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Zendrop has been extremely disappointing and has severely impacted our small business. While they offer refunds when we need to refund customers (which is appreciated), this policy doesnt compensate for the overwhelming number of issues weve faced.Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's failure to meet delivery deadlines, resulting in refunds for nearly a third of our orders.Incompetent Support: Their customer service is slow, often incompetent, and rarely helpful. Resolving issues requires constant follow-ups, leaving us frustrated and without timely answers.Lack of Communication: Zendrop provides no proactive updates on order statuses, delays, or issues. We only learn about problems when we take the initiative to reach out, which is a constant annoyance and wastes valuable time.Sudden Price Increases: Products have seen sudden, unexplained cost hikes, making it difficult to maintain profit margins or offer competitive pricing.Constant Refunds: While refunds are a plus, it's not a real advantage when their fulfillment failures make them necessary so often.Zendrops selection, especially with U.S.-based suppliers, is limited, and their products are overpriced, with unreasonably high shipping costs. The lack of variety and inflated pricing makes it nearly impossible to deliver value to customers. For a platform that promises convenience and quality, Zendrop falls far short of expectations.Their unreliable fulfillment, poor communication, and service failures have cost us money and eroded customer trust. As a small business, this has been devastating. We cannot recommend Zendrop and are transitioning to a new supplier to prevent further damage to our brand.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund Request for Zendrop Subscription I am requesting a refund of $190 to be issued via direct deposit. I subscribed to Zendrop through my ******* store, Your Needa At Home (*******************), in January, paying for a full-year subscription. I intended to use the service to dropship products from ******* and AliExpress, as advertised by Zendrop. However, I was unable to start using the platform until June, when my team was ready.Upon reaching out to Zendrop, I was informed that they were experiencing technical issues and that I could not dropship from ******* or AliExpress. Instead, I was only allowed to dropship the limited selection of products Zendrop made available on their platform. Despite waiting for several months, the issue was never *********** of now, we are nearing the end of the year, and I still have not been able to use Zendrop for the purpose I initially purchased it for. In my experience, Zendrops advertisement was misleading, as they promoted dropshipping from major platforms, but in reality, their service only allows dropshipping from a restricted selection of products they choose.I need my $190 refunded via direct deposit as soon as possible. My phone number is ************. If I do not receive the refund promptly, I will be filing a fraud report with the *** and pursuing further action.Thank you for your immediate attention to this matter.

  Business Response

  Date: 11/12/2024

  --------- Forwarded message ---------
  From: Info Info <*****************************************************************>
  Date: Tue, Nov 12, 2024 at 3:42 PM
  Subject: Fwd: You have a New Message from BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
  To: Cee Cee M. <********************************************************************>
  
  
  
  
  

  ---------- Forwarded message ---------
  From: Zenbot from Zendrop <**********************************************************************************************************>
  Date: Tue, Nov 12, 2024 at 10:19 AM
  Subject: Re: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  To: <************************************************************************************************************>
  

  
  
  

  Hi Tawidi, I understand you've received a notification about a BBB consumer complaint against Zendrop. While I don't have specific information about how to respond to a BBB consumer complaint notification or access complaint details, I can provide some general guidance that may be helpful in this situation. At Zendrop, we take customer complaints seriously and aim to address them promptly and effectively. When dealing with a BBB complaint, it's important to review the specific issue carefully and gather all relevant information before responding. We typically recommend being proactive in communication with customers. Reaching out first, especially when there are issues, can make a significant difference in customer satisfaction. Fast response times are also crucial when customers contact us. Resolving issues quickly helps diffuse frustration and improves the customer experience. To better assist you with this specific BBB complaint, could you provide more details about the nature of the complaint and any communication you've had with the customer so far? This information will help us guide you on the best course of action. This answer was composed by Zenbot, Zendrop's AI Agent using the information below: Terms and Conditions Navigate COVID-19 as a Dropshipping Entrepreneur Did that help? That helped Wait for the team You can also reply directly to this email with your feedback or additional questions.

  Zenbot

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22433942
  
  I am rejecting this response because:

  YOU TOOK MONEY WITH PROVIDING THE SERVICE. I FILED COMPLAINT AND ONE OF YOUR **** REACHED OUT REQUESTING TO REFUND MY MONEY BACK IN MY ACCOUNT. ITS BEEN A MONTH AND I HAVNT RECEIVED MY MONEY BACK YET. ATTACHED ARE THE EMAILS

  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/04/2024

  --------- Forwarded message ---------
  From: Info Info <*****************************************************************>
  Date: Wed, Dec 4, 2024 at 3:07 PM
  Subject: Fwd: You have a New Message from BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
  To: Cee Cee M. <********************************************************************>
  
  
  

  
  
  

  ---------- Forwarded message ---------
  From: Zenbot from Zendrop <**********************************************************************************************************>
  Date: Mon, Dec 2, 2024 at 9:20 AM
  Subject: Re: You have a New Message from BBB Serving ***************** & the *********, Consumer Complaint #********
  To: <************************************************************************************************************>
  

  
  
  

  Hi Better, I apologize, but I don't have any specific information about a BBB message regarding Consumer Complaint #********. However, I can guide you on how to check for messages in your Zendrop account. To access your messages, you can use the in-app messenger in your Zendrop account. Here's how: Log in to your Zendrop account. Look for the messenger icon in the app interface. Click on the "Messages" tab to view all your conversations, including open and closed ones. If you're having trouble seeing the messenger icon, it might be due to ad blockers or browser extensions. Try these steps: Temporarily disable your ad blocker for the Zendrop site. Check and manage other browser extensions that might interfere. Clear your browser's cache and cookies. Ensure your browser and extensions are up-to-date. If you still can't find the message, please contact our Customer Success Team through the in-app messenger for further assistance. This answer was composed by Zenbot, Zendrop's AI Agent using the information below: Does Zendrop Send Order Notification Messages to My Customers? Why Is the In-App Messenger Icon Not Visible in My Zendrop Account? Module 3: Contacting Zendrop Support Did that help? That helped Wait for the team You can also reply directly to this email with your feedback or additional questions. Zenbot

  

  
  

  
  --
  

  Your BBB **************** Specialist
  

   

  Better Business Bureau Serving ***************** and the Caribbean

  ***********************;
  *************************

  p: ************

  ************************************************************************************************************
  ************************    Start With Trust