Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2025, I placed an order through the e-commerce platform Zendrop for the amount of $1,179.44 USD, corresponding to order #****.Despite a reasonable delivery time having passed, the product was never delivered. On July 2, 2025, I filed a formal claim requesting a refund. Zendrop has refused to return my money, alleging that they have made new shipments.Their current policy is unfair and abusive: they state that a refund is possible after 60 days, but they keep resetting the 60-day period from each supposed new shipment, which means the refund will never actually ******** a direct result of Zendrops breach of contract, I was forced to refund my own customer the total amount of *****, which has caused me a direct financial loss.I respectfully request the full refund of $1,179.44 USD immediately.Supporting documents (invoice, correspondence, and refund proof) are attached.

  Business Response

  Date: 09/18/2025

  Dear *** ****** and Better Business Bureau,
  
  Thank you for reaching out, and we sincerely appreciate you bringing this matter to our attention. We understand how challenging and frustrating it must have been for the customer to experience delays and returns with this order. Please accept our sincere apologies for the inconvenience this has caused. We are committed to providing clarity on what happened and ensuring the customer is supported moving forward.
  
  *Order and Fulfillment Summary
  Upon reviewing this case, we confirmed that the order was originally fulfilled on May 28, 2025. However, due to discrepancies in the shipping address provided at checkout by the customer, the order was returned. Our team immediately arranged and processed a complimentary reshipment. Unfortunately, by the time the customer requested cancellation or an address change, the order had already been dispatched.
  
  Further complications during fulfillment led to the shipment being split into five packages. All four of the packages were eventually delivered, albeit later than expected, and one item was returned. The remaining item is currently in transit, and we expect it to be delivered soon.
  
  We understand there may have been some confusion regarding the refund. To clarify, Zendrops policy for order delays states that if an order shows no tracking information, remains pending or in transit, or expires beyond 60 days from the shipping date globally, 45 days for U.S. orders, or 110 days for Brazil orders, Zendrop will, at its discretion, resend the product or issue a refund. In this case, the initial shipment did pass the 60-day period; however, since a reshipment was arranged, the 60-day period now applies from the date of that reshipment. All packages from this order have been delivered except for just one item still in transit, which will be delivered shortly.
  
  *Proposed Resolution
  While the initial issue stemmed from the address information, we fully recognize the significant impact the extended timeline and repeated handling had on the customers business. To support the customer and help keep their dropshipping business on its growth trajectory, we are offering a refund of $590 along with an additional $590 in Promo Order Credits, which can be applied and used to pay 10% of future orders. This resolution provides both immediate compensation and ongoing support as the customer continues to build and scale their business.
  
  *Were Here to Help
  At Zendrop, we are committed to standing behind our merchants and helping them succeed. If the customer has further questions or requires direct assistance applying the credits, our support team is available anytime at ************************************************************.
  
  Sincerely,

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently paid for your plus monthly membership but when I am on the Zendrop homepage it is telling me I'm on a free plan. I believe I paid the plus membership while it was on sale. The sale was charged to my bank account for $39 but I cannot access all the plus features on Zendrop. Thank you.

  Business Response

  Date: 09/10/2025

  Dear Mr. ******* and Better Business Bureau,

  Thank you for reaching out, and we sincerely appreciate you bringing this to our attention.

  We understand how concerning it must be to be charged for a subscription and not see the corresponding features reflected in your account. Please accept our sincerest apologies for any confusion or inconvenience this has caused. We're here to provide clarification and assist you in resolving this promptly.

   

  Account and Payment Confirmation:

  Upon reviewing your account, we can confirm that you successfully subscribed to the Zendrop Plus Plan on August 26th at the promotional rate of $39. This plan is active and set to renew on September 26th.

  Our records also show that your Zendrop account associated with the email ****************************** is currently on the Plus Plan, not the Free Plan as initially indicated. We have included a screenshot for your reference to confirm the current plan status on that specific account.

   

  Proposed resolution:

  Its possible that you may be logging into a different Zendrop account that does not have the Plus Plan subscription. This could be due to using an alternative email address or logging in through a method that isnt linked to your subscription. To ensure you're accessing the correct account, please follow these steps:
  1. Clear your browser cache.
  2. Visit ************************************************.
  3. Log in using your email address: ******************************.
    - If you're unsure of the password, please click Forgot Password and follow the prompts to reset it.
  4. Once logged in:
    - On a desktop or laptop, you can verify your plan on the lower left side of the dashboard.
    - Alternatively, click on your Profile > Billing, then scroll down to view your current subscription plan.

   

  We're Here to Help.

  At Zendrop, we are committed to providing transparent, reliable, and high-quality service. If you continue to experience issues or have any other questions, please do not hesitate to contact us directly at ************************************************************  were always happy to assist.

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized Auto-Renewal Charge Without Prior Notice $549 USD ($766.6 CAD)Complaint Details:On July 7th, 2025, I was charged $549 USD by Zendrop for an automatic subscription renewal. I was not provided any reminder email or advance notice prior to this charge. I only discovered the charge after reviewing my credit card statement.Upon contacting Zendrop support, I was informed that no refund would be issued because their internal refund period had expired. However, due to the lack of a prior reminder or notification, I was not given a fair chance to cancel before being charged.This practice is unfair and potentially violates consumer protection regulations, which require businesses to notify customers in advance of auto-renewals. *********************** refusal to refund a charge I was unaware of is unacceptable.I have already filed a chargeback with my credit card provider and I am submitting this complaint to formally report Zendrops unethical billing practice.Desired Resolution:A full refund of $549 USD.Confirmation that my subscription/account is fully canceled to prevent future unauthorized charges.Zendrop to implement proper advance renewal notifications to protect other consumers from similar situations.

  Business Response

  Date: 09/24/2025

  Dear Mr ***************** style="font-size: 0.875rem;">Thank you for bringing this to our attention, and were truly sorry to hear about your experience.

  We completely understand how frustrating it can be to receive an unexpected charge, especially when you were not notified in advance. Please know that this is not the experience we want any of our users to have, and we sincerely apologize for any stress or inconvenience this situation has caused.

  
  Zendrop does have a 5-day refund window following an automatic renewal, during which were able to process refund requests. Outside of that window, our system is currently unable to process automatic refunds. However, wed still like to review your account to see what we can do in this situation.

  
  Weve searched our system for an account under the email address ************************* but we were unable to locate any Zendrop account associated with that email.
  To proceed, could you kindly confirm the email address linked to your Zendrop account? Once we have that, well gladly take a closer look into your case and determine the best way we can assist you.

  
  We also appreciate your feedback regarding renewal notifications. We take this concern seriously and are continually working to improve our billing transparency and customer experience.

  
  Looking forward to your response so we can help resolve this.

  
  Sincerely,
  *******
  Zendrop Support Team

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed by Zendrop for services I did not authorize. They charged my credit card for a subscription I never signed up for, even after I had canceled their service years ago.I received emails about a sample order that does not exist in my account. I was charged after receiving a new card I never entered into Zendrop they used backend billing update systems to continue charging me. When I complained, they denied any wrongdoing and refused to refund me.Ive had to cancel my card twice and spend hours disputing charges of $611.06 and updating legitimate services. Zendrops customer support falsely claims I logged in and initiated this myself. I demand a full refund and public record of this complaint.

  Business Response

  Date: 07/29/2025

  Dear BBB Representative and ***** ******,
  
  Thank you for bringing this matter to our attention.
  Upon thorough investigation, we were unable to locate any Zendrop account associated with the name "***** ******," the provided address, or the listed email address ******************************** Additionally, there is no record of any charges totaling $611.06 or any activity that matches the details outlined in this complaint.
  We would also like to note that the email address listed appears to be invalid or intentionally fraudulent ****************************** which raises concerns about the legitimacy of the claim.
  Zendrop operates strictly within ******** billing framework, which requires the user to explicitly authorize all charges through *******'s secure checkout and subscription flow. We do not have access to users payment methods, nor can we independently update or bill any credit card. Zendrop cannot charge a user without clear and trackable authorization from the account holder.
  To assist further, we request the complainant provide the following:
  
  A valid email address linked to a Zendrop account,
  A copy of the charge in question (with date, amount, and billing reference),
  Any relevant Shopify billing statements referencing Zendrop.
  
  Without verifiable information, and given the invalid email and lack of supporting documentation, we are unable to validate this claim. However, if the complainant is able to provide legitimate identifying details, we are more than willing to review the case and assist accordingly.
  
  Sincerely,
  Zendrop Customer Experience Team

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Transaction date ( 6/24/25 ) * $58 paid * Business committed to not charge me due to them being inaccurate * dishonesty / fraud They told me no such thing about a charge and I told them I will not pay a dime as the service they charge for was not provided and also didn't tell me until the day of charge after it went through despite me deleting my card. They told me I wouldn't be charged. I did not authorize this.

  Business Response

  Date: 07/29/2025

  Dear Better Business Bureau and Mr. ******************** you for bringing this concern to our attention. We understand how unexpected charges can be frustrating, and we sincerely apologize for any confusion caused.
  Weve reviewed your account activity and would like to offer both context and resolution regarding the $58 charge on June 24, 2025.
  
  ?? Clarification of the Charge
  
  Zendrop operates under usage-based billing, which means users are charged only when they begin to actively use the platforms services such as linking a product from Zendrop to their Shopify store.
  Heres what happened in your case:
  
  On June 24, 2025, a product was linked from Zendrop to your Shopify store. This action triggered the usage-based billing that had previously been authorized via ********
  When you first connected your Shopify store to Zendrop, you approved a charge authorization. This ******* billing agreement is required for all app usage and outlines that fees may apply when Zendrop services are used.
  The $58 charge was initiated in accordance with this authorization. Zendrop does not have the ability to charge merchants without *******'s upfront approval.
  There is no record of the subscription being cancelled prior to usage or before the charge occurred. Once a subscription or usage is paused or canceled, billing stops for future cycles but it does not retroactively remove charges already triggered by usage.
  
  ??? Customer Experience Review:
  
  We understand you were told you would not be charged and that you removed your card. While removing the card can disable future charges on some platforms, Zendrops billing is managed directly through *******, not by storing your payment card. That means once authorization is granted, any product-linked usage or plan activation triggers billing via ******** system even if the card is later removed from our interface.
  Were actively reviewing all support conversations on your account. If miscommunication occurred, well take full accountability and ensure proper internal coaching to prevent this from happening again.
  
  ? Proposed Resolution
  
  While this charge was valid and aligned with ******** authorized billing agreement, we never want a customer to feel misled. As a gesture of goodwill, were offering the following resolution:
  
  ?? Full refund of the $58.00, as a one-time courtesy
  ?? Cancellation of any active Zendrop usage billing to prevent future charges
  ?? A confirmation email sent to ******************** once processed
  The refund will be issued within 35 business days, and no further billing will occur unless the app is reconnected and usage is resumed via ********
  
  ?? Final Notes
  
  Zendrop is committed to transparency, fairness, and great service. We appreciate your feedback, as it helps us improve our communication around billing mechanics and authorization.
  
  If you have any further questions or concerns, please feel free to reach out to us directly at ********************************** were here to help.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zendrop is extremely hard to communicate with I cancelled my service in January 2025 and have been charged $200 and never used their services and they are not considering a refund

  Business Response

  Date: 04/29/2025

  Thank you for bringing this concern to our attention.
  
  After thoroughly reviewing ***** ******* account and billing history, we would like to clarify the following:
  
  1. The account associated with this user was never downgraded or canceled through the proper process on our platform. Zendrop requires users to manually downgrade their subscription within their account settings to stop future billing, and there is no record of such a downgrade request in our system.
  
  2. Our Stripe payment processor records confirm that the subscription remained active and charges were applied correctly in accordance with the users agreed subscription terms.
  3. While a refund was requested, it was unfortunately not submitted within the 5-day refund window as outlined in our Terms of Service at the time of purchase.Because the subscription was active and the refund request fell outside of the eligible window, no refund is applicable in this case.
  
  We understand that billing matters can sometimes be confusing and are always happy to assist users with downgrading or canceling their accounts when contacted. We remain available to support ***** with any further account-related questions.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  encountered issue after issue while using their website and services. signed up for the free plan and they gave me ************************************* less than 2 hours. i was still in set up mode while that happened and i didnt even know i had it until it expired. i contacted them and they told me they would honor the credits but never did. so i signed up for plus plan because they convinced me and told me it would be better then i was told i was going to get 100 credits towards orders, agian never came... they say they have 24'7 support but i dont get an answer until early morning. i contacted support about both credit issues, told me im out of luck and to pay for another subscription to get the 100 credits. i told them i just want the one i WAS suppose to get, they told me to cancel then resign up. the other 20 credit is not available since i signed up for the plus plan which they coerced me to do in the first place. i got thrown around an around by this company.. they then charged my card for an order that i didnt even place. support fought me every step of the way. i had to call my bank and call fraud. completely unacceptable. stay away.

  Business Response

  Date: 04/29/2025

  Thank you for bringing this to our attention.
  
  We sincerely regret that ******* initially experienced issues with his onboarding credits and overall experience with Zendrop.
  
  We take customer feedback very seriously and made every effort to address and resolve his concerns.Upon reviewing the account and communication history, we can confirm that ******* was provided with the following resolutions:
  1. A complimentary upgrade to our Plus plan (valued at $549 annually) at no additional charge.
  2. $150 in order credits were added directly to his Zendrop account as a goodwill gesture, beyond the standard onboarding credits.
  3. Direct and prioritized support was provided to ensure his concerns were promptly addressed.
  
  Our team remained in communication throughout, and ******* confirmed via email that he was satisfied with the resolution provided.
  
  At this time, all agreed-upon credits and upgrades have been fulfilled, and no further outstanding actions remain on the account.
  
  We remain committed to continuously improving the Zendrop experience and appreciate ********* feedback, which helps us better serve all our users.
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:02/16/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zendrop has charged me $49 both in January and February and I dont know why or how. I have ZERO products connected, I unsubscribed, I uninstalled zendrop from my store, AND erased record of my card information. After all of that, I am STILL getting charged. I have tried to reach out to get a a refund for both months and help on how to get zendrop to stop charging me, but I get a response from an AI bot to contact customer service. I try to chat what them, which is the only way available to talk to a real human, and I sit on the page for hours and nobody comes to help.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Zendrop for misleading advertising and unfair business practices regarding their refund policy. I recently signed up for Zendrop under the impression that I could "cancel or downgrade anytime," as advertised on their website. However, when I requested a refund just days after subscribingwithout even using the serviceI was denied, citing a rigid and undisclosed five-day refund policy. This policy was not clearly stated at checkout, leading me to believe I had more flexibility in canceling my subscription.Zendrops practices amount to a classic bait-and-switch. They lure customers in with misleading promises of flexibility, only to later refuse refunds by enforcing a policy that was never transparently communicated upfront. Their refund policy is buried in their terms and not presented in a clear, consumer-friendly manner. If they truly stood behind their service, they wouldnt need to trap customers into non-refundable subscriptions with deceptive wording.When I reached out to their customer service, I was met with unhelpful, robotic responses that repeatedly stated they "must adhere to the policy," with no willingness to acknowledge their misleading advertising. Furthermore, Zendrop does not offer phone support, making it nearly impossible to have a real conversation about resolving the issue. Their lack of transparency and refusal to engage meaningfully with customers reflects a business model designed to extract payments unfairly rather than provide genuine value.I am requesting a full refund, as I did not use the service and was misled by Zendrops advertising. Additionally, I ask the BBB to take action in holding Zendrop accountable for their deceptive business practices.Thank you for your time and assistance in addressing this matter. I look forward to your response.Sincerely,**** *******

  Customer Answer

  Date: 02/11/2025

  I am adding the receipt and invoice that I had received after repeated follow **** I have not received my refund yet.

  Business Response

  Date: 02/25/2025

  Dear Better Business Bureau,
  
  We are reaching out in response to the complaint submitted by the user regarding their refund request for a Zendrop subscription. We would like to provide full context regarding this matter, as the complaint contains misrepresentations of Zendrops policies and customer interactions.
  
  1. Full Conversation Context & Conduct Toward Support Staff
  
  The customer has provided an incomplete version of the conversation in their complaint. To ensure full transparency, we have enclosed the entire conversation thread for review.
  Throughout this exchange, our support team remained professional, transparent, and responsive, addressing **** Justines inquiries multiple times. However, the customer repeatedly disregarded the explanations provided and used inappropriate language toward our team members, including accusations of scamming and personal attacks. Despite this, our representatives maintained professionalism and continued assisting them.
  
  2. Zendrops Refund Policy Clearly Stated at Signup
  
  Zendrops refund policy is not hidden and is publicly available in multiple locations:
  Refund, Replacement, and Return Policy: ****************************************************************************************************
  Terms and Conditions: *****************************************************************
  As outlined in our policy, refunds for subscription charges are only eligible if requested within five (5) days of the charge and if no order credits have been used. These terms are presented at the time of signup, and customers agree to them when subscribing. The complainants refund request was submitted 16 days after the charge, well beyond the refund eligibility window.
  
  3. No Evidence of Misleading Advertising
  
  **** ******* claims they were misled by Zendrops "cancel or downgrade anytime" phrasing. However, this does not mean that past payments are refundable at any timeit means that customers are not locked into long-term contracts and can prevent future charges by canceling. This is a standard subscription model used across various SaaS platforms.
  Additionally, Zendrop does not "trap" users into subscriptionswe provide clear refund policies upfront and allow users to manage their subscriptions freely from their account settings.
  
  4. No Denial of Service Subscription Was Active
  
  The complainant claims Zendrop did not provide a service and should issue a refund. However:
  a. Their subscription was active and fully functional during this period.
  b. They had full access to Zendrops tools, product sourcing, and fulfillment features.
  c. They made a voluntary decision not to use the service, which does not entitle them to a refund.
  
  Just like other subscription-based services (e.g., *******, SaaS platforms, and memberships), refunds are not issued simply because a customer chooses not to use the service.
  
  5. **************** & Escalation Requests
  
  Zendrops support team is available 24/7 via live chat and email, which ensures prompt responses. The complainant was repeatedly assisted by multiple agents, including a senior manager, and their request was escalated and reviewed by our billing team. The claim that Zendrop "refused to engage meaningfully" is inaccuratewe provided detailed responses, but the customer was unwilling to accept the policy.
  Furthermore, Zendrop does not offer phone support, which is clearly stated in our help center. Many online service providers prioritize chat and email support to provide efficient, documented responses.
  
  Final Position
  
  a. Customer's  refund request was made well beyond the stated refund eligibility period.
  b. Our policies were clearly disclosed at the time of subscription.
  c. Our team handled this request professionally, despite the customers inappropriate language.
  d. ********************** is committed to fair and transparent business practices.
  
  For these reasons, we stand by our refund policy and our decision to decline the refund request. However, we are happy to provide any additional information the BBB may require for further review.
  Thank you for your time and consideration.
  
  Best regards,
  Zendrop Team
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $2500 in total transactions sent to Zendrop in the last month since November 18th. They promised a refund, then they blocked me on all socials, whatsapp and downgraded my plan on their website.

  Business Response

  Date: 02/25/2025

  Dear Better Business Bureau,
  
  We are reaching out in response to the complaint submitted by the customer regarding their complaints about the usage of services from Zendrop. 
  
  We have searched for the associated email give in our system and were not able to locate this customer. We have shared the details and proof of the search results from our: 
  
  a. Internal Admin Tool: Indicating that the user does not exist within our system. 
  b. Our Support Tool: No response indicates that the user has not reached out to us in relation to any of the charges or any communication whatsoever. 
  c. Our Payment Gateway: Indicating that no transaction has happened between the user and **********************. 
  
  It might be that the user was mistaken and directed these funds to any other entity that is not Zendrop. Happy to clarify or provide further details if required. Thank you for your time and consideration.
  
  Best regards,
  Zendrop Team