ComplaintsforPriderock Capital Management, LLC

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved into Chatham Square on the 11th of October. The apartment was supposed to be move in ready and it was far from it. There was a major water leak in the apartment for failure to hook up the toilets properly. Everything was fixed and ready we were told by the apartment complex however that was just one of many lies. During move in we went multiple times to the office to get them to fix all the issue. The apartment locks didn't work, there were ants and roaches, there is black mold, there were no base boards and where there was trim was from previous and had black mold they tried to hide by painting over it. Dishwasher doesn't work because they didn't hook it up, no water pressure because they forgot to turn the water on. Still standing water in the apartment from the water leak. Since the leasing office wasn't doing anything we called the management company to escalate. They seemed to care and promiesed a phone call that never happend and still have not had one

  Business response

  12/15/2021

  Business Response /* (1000, 10, 2021/11/29) */ I'm so sorry that you had these problems when you moved in and I will do my best to make sure we take care of any problems you have. I know this was a renovated apartment and found a leak at the toilet base we did take care of that and the baseboards. The lock was replaced and Pest Control was called out. I did have a meeting with the residents on 11/24 to go over any outstanding issues and we will take care of everything this week. Again I do apologize for any issues you had with your new apartment home please feel free to reach out to me with any concerns.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was pregnant when the waters line under my kitchen song started leaking and I reported it both on the online portal and by calling the office. Over two months went by without so much as someone reaching out to schedule the repair. So at this point the wood under the sink was very soft and wet and it stayed to collapse. Then I began to smell mold which concerned me as I was having my daughter very soon I again put multiple requests in to have this repaired and I heard back nothing. My apartment began to smell very bad and when I looked at the wood under the sink there was visible mold growing. I sent pictures to the office and let them know per Colorado law, they had 48 hours to address the problem or I was allowed to move out. I gave them another month until I moved out (in compliance with the law) and now they put me in collections for over $5,000.

  Business response

  10/25/2021

  Business Response /* (1000, 5, 2021/10/08) */ Contact Name and Title: ***** ******* - Regional Contact Phone: XXX-XXX-XXXX Contact Email: ********@prcpllc.com This issue has been resolved with the consumer. The consumer was improperly charged an early termination fee for her lease. We have settled on the correct amount owed to our company. As soon as we receive the agreed-upon amount (indicated in the attached email), we will remove the consumer entirely from the collection process. Thank you

• Initial Complaint

  09/24/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 16 August 30 September 22 went up to office talked to assistant manager in regaurds to the dog walk that they provide .I told her that the bottom part of fence is not connected properly my dog and others can push the bottom part of fence and get out .iam disabled and can not walk to.much , so at times iam unable to walk my dog this is why the dog walk is important to me and others. ALL I WANT IS A SAFE PLACE FOR MY DOG

  Business response

  10/19/2021

  Business Response /* (1000, 5, 2021/10/04) */ We take all claims very seriously and we certainly want to address this issue and share the steps that we are taking to move forward. We are aware of the fencing mentioned in the complaint. As you will see from the photos attached, it clearly shows that the fence is not broken in any way. There is, however, a small space between the fence and the ground that has occurred due to the natural erosion in the dirt. To address this concern, we are adding fencing to the bottom portion in order to eliminate the gap. The safety of our residents (and their pets) is paramount and we are confident that taking the above mentioned steps will provide a proper resolution. Thank you. Consumer Response /* (2000, 7, 2021/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes we except the response the fence was fixed thank you for handling the matter very appriciated.

• Initial Complaint

  09/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have Hidden Valley a 4 month notice that I was moving out on my one year which was Sep 7 2021. I cleaned out my apartment a couple weeks ago and continued paying my rent. I was moving to Utah so I would not be back to ****** tried to get ahold of them while there to return the keys but couldn't get ahold of anyone through email they told me to mail them backI did and they received them at the end of Aug. 2021 After receiving a large bill in the mail I called them to see what it was about and they said I turned my keys in late so they charged me 1500 which was a lie because the date was September 3 and they were not due till the 7th the she got mad and hung up on me called back and said they were charging me $1500 early termination fee because I turned the keys early. They said they were charging me for blinds that weren't damaged and for a dollie mop and bucket and paint that was there when I moved in, the lady I did the walk through with said they would come by and get it but never

  Business response

  11/09/2021

  Business Response /* (1000, 8, 2021/10/08) */ Ms. ********** moved into apartment 5-306 on September 5, 2020 and signed a one year rental agreement ending on September 4, 2021. On May 21, 2021 we received written notice of her intention to terminate the rental agreement at the conclusion of her contract on September 4, 2021. Per the rental agreement Ms. ********** was responsible to pay rent until the end of her contract or pay the lease termination fee of $1500 for failure to fulfill the contract. On August 16, 2021 we received legal possession and keys for apartment 5-306 via mail. A move-out inspection was then conducted and determined that Ms. **********'s apartment was not returned in "like" condition. The apartment required full paint, full carpet clean and the replacement of two sets of damaged blinds totally $390 in damages. Her account was then assessed the $1500 lease termination charge and her deposit was applied to the outstanding balance. Ms. ********** was then mailed a statement of deposit with the total balance due on her account of $987.24. On September 16, 2021 we received a money order via mail in the amount of $153.20 which was applied to her balance due. Upon receipt of the BBB complaint a review of her account was completed and we were able to determine that the $153.20 payment that was received nearly a month after Ms. ********** vacated the apartment and well past the standard due date of the first was the exact amount that was due for the prorated days in September to fulfill her contract. As it appears that Ms. ********** intended to fulfill her legal/financial obligation she failed to do so in a timely manner as required by the rental contract. As such, we have agreed to reverse the lease termination fee of $1500 and will refund Ms. ********** her deposit of $500 less cleaning/damage charges of $390 for a total refund of $110. Consumer Response /* (3000, 10, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason the 4 days were late on my last months rent is because they turned off my online account so I couldn't pay on the first as I always had. I received the letter stating what they claimed I owed, but it had no explanation attached, I knew I didn't owe a full months rent for 4 days, and called them several times and left messages, finally I was able to talk to someone their, who was very rude and refused to speak to me until I opened an email she sent after I called this time with a break down of the charges. Which was another slap in the face, the apartment was not painted nor were carpets cleaned before I moved in, hence the reason half of the handyman's stuff was still in the apartment, the blinds were never even used I lived on the 3rd floor alone and had no reason to mess with them, them saying they were damaged was an outright lie. They had bought the apartments from another company just a few months before this and it seems to me they are trying to scam me to spruce up their new investment. I have pictures of the blinds and their condition is not broken, they open and close fine with no damage to them, none of them were bent or damaged. These are out right lies. They didn't have my apartment ready by the date they said they would when I moved in but they didn't want to pay to put me up in a hotel so they let me move in before painting and cleaning carpets repairing bathroom stains that were purple all over the tub and shower. Business Response /* (4000, 15, 2021/10/29) */ We have agreed to waive the lease termination fee that is legally enforceable as a courtesy. However, there were no damage/cleaning issues listed on the move-in condition form and per the rental agreement the apartment is to be retuned in the same condition. Since the apartment was not returned clean and free of damages the charges apply. We have adjusted the account to remove the lease termination fee and processed a refund, less cleaning/damages in the amount of $110. Consumer Response /* (2000, 17, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) At this point I just want to be done with this company and move on with my life, I never received the refund of any kind.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Below are the pictures that were taken last night 8/29/2021. I was out of town from 8/20/2021-8/29/2021. When I walked in I noticed the smell then the mold on the ceiling. The A/C was left on 74 while I was away because I knew that the apartment needed air flowing throughout while the weather is hot outside. I am currently in a hotel because I don't feel safe stay in my unit. Management had done nothing but give me the run around. I was told that a temporary fix was done and that they can't start repairs until 9/2/2021. I asked management where am I supposed to live within that time they said "it's up to me". I would like out of my lease because of the clear disregard for my safety and the no sense of urgency. I do not want to stay in this unit anymore. I have health issues with mold and I have made them aware of this and nothing is being done to ensure that I have a safe environment to live in until the unit is repaired.

  Business response

  10/20/2021

  Business Response /* (1000, 10, 2021/10/07) */ Contact Name and Title: ****** M ******* Contact Phone: XXXXXXXXXX Contact Email: *******@canopyglen.com Resident returned from a 9 day vacation on Sunday evening 8/29/2021 and observed organic growth on some walls, baseboards, and the ceiling in apartment ***** Resident contacted the after-hours on-call service and reached maintenance, who advised they would be there Monday 8/30/2021 to assess. Maintenance personnel did go to apartment **** on Monday to assess and the diagnosis was a leak from the HVAC condensate line from the apartment above. The maintenance supervisor immediately made the necessary repairs which included replacing a PVC pipe to stop the leak. Due to the presumed length of time of the leak, the affected areas will need to dry before beginning the remediation to be completed by a licensed vendor. This work has been scheduled for Wednesday 9/1/2021. Resident was advised of this repair process and was offered to stay in the furnished model apartment home from 8/31/2021-9/3/2021 or until the completion of the scheduled repairs. Resident was given the key to the model apartment on Tuesday 8/31/2021 at 10:00 AM. Management completed all repairs to the resident's satisfaction as of 10/4/2021.

• Initial Complaint

  08/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The website says they are open until 6:00p.m. Monday through Saturday. THIS IS A LIE I have never seen the office stay open past 4:45pm/5:00pm if your lucky. I have to leave work early now to check my mail that I am suppose to have 24/7 access to but instead I have to lose my PTO and pay just to GET TO MY PERSONAL MAIL. When I complained to management and asked why they are not allowing 24/7 access to the mailroom like my rental contract states they said there's nothing they could do. Also when I asked them if they could check the cameras to see if one of my packages was stolen because it was delivered and said picked up when I had not claimed it. Brad the manager says that the complex owners do not have access to the cameras in the mailroom that they are from previous ownership. However, when brad gave us the tour he made it a point to show us the cameras and tell us our stuff would be safe in the mailroom because the room was under security surveillance. My contract is being breached

  Business response

  09/10/2021

  Consumer Response /* (2000, 8, 2021/09/08) */ *******, ***** The company has changed the manager and now the access to the mail room has been restored. Thank you so much!

• Initial Complaint

  06/16/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I applied with the apartment Canopy Glen in Norcross Ga on 6/10/2021 managed by this company . They required me to pay $250 which included a refundable $175 administrative fee. This money was taken out of my account within a days time. My application was denied on 6/11/2021, the company then advised me they would be mailing a check to me for the $175 which could take 30-40 days to be processed through their corporate. This company is predatory and did not advise me of the extensive wait time to receive a refund before hand. I am in the process of searching for an apartment which is a pricy search that requires paying application and admin fees, this is predatory of the company to take money from me within a days time electronically and advise that I will be returned the money via check by mail in a month's time when I am merely an applicant with the company. Mailing a check payment to me is a risky and unreliable means of returning my money that can be used in my apartment search.

• Initial Complaint

  06/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I live at The Glen at Highpoint Apartments in Dallas. My bathroom ceiling has now been leaking for a month. maintenance came and told me the problem was coming from the upstairs unit and the issue was resolved. it continued to leak for another week. I called the emergency maintenance line called the office hundreds of times emailed the manger and got no response. I go to the office and I'm told we will put in a request even though my request has been in for now 2 weeks. I call corporate and they come back to fix another issue I had been waiting on for weeks, I told them hey my ceiling is still leaking. they go back upstairs and tell me it was the ac its now fixed but no my ceiling is still leaking at week 4. water is now coming from the walls and coming from the wood tile on the floor. I now see visible mold and I have a newborn baby at home. this is unacceptable. I need corporate to get back with me ASAP about this issue or I have to take my own legal action

  Business response

  06/30/2021

  Business Response /* (1000, 8, 2021/06/30) */ Hello, Ms. ****. I apologize for the delay in response, I understand your work orders have been taken care of. If you are still experiencing concerns, please call the leasing office for assistance. Thank you. Consumer Response /* (2000, 11, 2021/06/30) */ ******* **** Date: Tue, Jun 29, 2021 at 12:11 PM The issue is being resolved

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩