ComplaintsforPriderock Capital Management, LLC

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved to **** at ********************************** on 03/06/24. I signed the lease and gave them the deposit and I was provided with 2 keys for the door and a mailbox key. About a week after I moved in, I found out the they gave me the wrong mailbox key. I advised the front desk and was told by an Armon Speed on three occasions in March that the right key will be provided. It is now 05/21/24 and I still do not have they key to my mailbox. I don't have access to my federal , state, or local mails.

  Business response

  05/23/2024

  **** at ***********
  **************************br>***************************
  
  
  
  
  May 23, 2024
  
  Re: Complaint ID # ********
  
  Better Business Bureau
  ****************
  ****************************
  
  Dear Brea L,
  
  I am sorry, our resident, ********************************* at our **** at ********************* community experienced a delay in obtaining a working key for his mailbox.
  
  I have spoken with the team (including Armon Speed) that interacted with ************************. Sadly, this was a misunderstanding between the office and maintenance which caused the delay for this resident. After reviewing this complaint, I have shared some best practices with the team on how to handle requests going forward for this and all residents.
  
  I have been assured the resident was provided a working key today. I have since sent ************************ an email to confirm this and I am awaiting his reply.
  
  Comments such as this help shape our training efforts and trust we will do a better job going forward.  For ************************, I am sorry we fell short on your request, but trust the request to provide a key to his mailbox, has now been fulfilled.
  
  Please let me know if you need additional information. 
  
  Sincerely,
  
  
  *********************************
  Senior Regional Director

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Greetings, You all promised me a check of $100 to be mailed to me and now you all are ignoring me and failed to uphold your promise. I am sure you all dont want to hear from me but each day I check that mailbox its no check of $100. Thats all Im asking for do to the inconvenience you already cant help me find a place let alone pay the $2,000 for me to move elsewhere in which this was NEVER my plans. You all dropped the ball and will need to own up and let me know when I am to expect a check. Overnight me a check and stop ignoring me it has been over a month.

  Business response

  05/17/2024

  Hello - He reached out to the corporate office, and the regional manager was in touch with ****************** promptly. At this time, *************** has resolved his complaint. 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 7th, I sent an email providing my 60-day notice to vacate, as I was planning to move out. However, after a call from *********, I decided to stay and was promised a smooth transition to another unit. Unfortunately, this decision has led to a series of frustrating and unprofessional encounters with your management team, including ******************************, and ******.Furthermore, during my interactions with ********* and *****, I was met with hostility and rudeness. *****'s aggressive behavior and *********'s failure to follow through on promises have only exacerbated the situation. On the day of my move, I was left waiting for hours for the keys to my unit, only to find out they were not ready as promised.Moreover, the handling of maintenance requests has been subpar. I have open work orders for issues like a ***** stove, broken blinds, and a leaky AC unit that have yet to be resolved.Additionally, I must address a serious accusation made against me in the form of a 12-month ban from the leasing office. This ban was based on alleged aggressive behavior, which I strongly refute. I believe this ban is unwarranted and may have been influenced by personal biases.I am deeply disappointed and frustrated by the lack of professionalism and respect I have encountered during this entire process. As a paying and responsible tenant, I expect better treatment and resolution of these issues.** portions of the email that I sent to ****@ ************** which is not the corporate office for ********** in *********. The Manager ********* gave me incorrect information**

  Customer response

  05/15/2024

  Hi, 

  I wanted to have this complaint updated as resolved. I spoke with a member of their local corporate team and all of my concerns have been resolved. If you could please remove my complaint from your site that would be much appreciated.  

  Kind regards, 

  ****

• Initial Complaint

  04/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ******************************************************************. Buildings have visible holes in the roofs. Raccoons are living in people's ceilings and leaving pee and p*** stains on ceilings. For what people pay monthly here this is completely unacceptable. Please do something about this complex and about this management company. Or direct me to someone who can. Thank you.

  Business response

  05/22/2024

  Hello, 

  Repairs were made and have been corrected previously. 

  Thank you!

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been waiting for over almost months for a credit to be issued as I over paid my rent. Also the company had illegally kept my deposit.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved out of my apartment in September of 2022, and have yet to receive my security deposit back. I have made multiple attempts to resolve the issue with no success. I lived @ ********************************************************************.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have had raccoons and other animals in the roof of our building for MONTHS. We can hear them moving around up there and we have even have URINE stains on our ceiling from the animals peeing above us. The last property manager, who by the way was here the longest out of all of them in the last year and a half weve lived here, she lasted 6 months was looking into the issue and admitted there were 3 holes in the roof of the building and said that roofers were coming but alas no one has showed. It seriously sounds like theyre going to come in through the roof. This is ridiculous and a safety hazard at this point. Weve renewed for the next year, but what is the point if were going to continue living like this. We havent had pest control out in months either; even with multiple complaints.

  Business response

  05/03/2024

  Hello - 

  We want to thank you for bringing this to our attention. We have corrected the issue at this time. If there is anything else that you need, please let us know. 

  Thank you, 

  ********************** Apartments 

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The complex at ************** ***************** ** decided that on 2/5/24 they would evict me before I had a chance to pay the rent and before my lease was up on 2/29. I came home to find my belongings on the street and the locks changed. I never received notice of any kind regarding an issue and nobody will take or return my calls.They now have the audacity to be charging me rent for that month as well as a move out charge.

  Business response

  03/25/2024

  ******************************* was served a dispossessory warrant from Gwinnett County, ** Magistrate ***** by a ********** Deputy and was also served a writ of possession because he never paid his rent. He was only evicted for not paying rent. 

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a collections notice from ************************ in the amount of $2,162.00 for failure to provide a 60 day notice and damages to apartment number 1111. Firstly, I'm a surprised to have been sent to collections because I communicated extensively with ************************ several months prior to my lease expiring. They were well aware of my circumstances and choice to not renew my lease. In fact, I had communicated with them several months prior that I was even considering leaving prior to my lease was up. To remain in good standing, I stuck it out until my lease expired. Additionally, the final bill I received which was posted to my apartment door reflected a final balance of about $184.00, which I paid in full immediately upon receipt. At no point, did the final bill indicate an additional balance or fees. Attached are the email communications which took place 3 months prior to my lease expiration, and up to 50 days prior in which I confirmed I would not renew.Secondly, the claim regarding damages to the apartment. My fianc and I worked diligently to leave the apartment clean and in tact. Attached is the video we took the same day upon moving to prove that the apartment was left clean and there were no damages that we were aware of. ****************************'s claim that I failed to provide a 60 day notice is false. Upon speaking with the representative, *****, of *********************** ******************* ***** advised The Parkway at Hunters is also charging me for water damage. The only water and/or leak that I am aware is a bathroom leak that spread to my apartment from my neighbors apartment. I immediately notified **************************** and the incident was reported and resolved. Again, this was a leak that occurred in my neighbors apartment that leaked into mine - not a leak from my apartment. At this time, I am disputing the $2,169.87 in full. Please adjust the billing and remove any reporting to collections as a result.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Their apartment complex ***********************, in ********* ******, manager *****************************, charged ** $250 for an application fee. The fee did not say it was non-refundable. They went over the four business days they said it would take to be approved so we pulled our application. They would not refund our money. They told me that there is a 48 hour window to get a refund. I believe that this is a setup and they do not approve applications in order to steal $250 whenever they can. Despicable thieves. I'd like the refund placed back in the account it came from.

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