ComplaintsforPriderock Capital Management, LLC

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been waiting for over almost months for a credit to be issued as I over paid my rent. Also the company had illegally kept my deposit.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved out of my apartment in September of 2022, and have yet to receive my security deposit back. I have made multiple attempts to resolve the issue with no success. I lived @ ********************************************************************.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have had raccoons and other animals in the roof of our building for MONTHS. We can hear them moving around up there and we have even have URINE stains on our ceiling from the animals peeing above us. The last property manager, who by the way was here the longest out of all of them in the last year and a half weve lived here, she lasted 6 months was looking into the issue and admitted there were 3 holes in the roof of the building and said that roofers were coming but alas no one has showed. It seriously sounds like theyre going to come in through the roof. This is ridiculous and a safety hazard at this point. Weve renewed for the next year, but what is the point if were going to continue living like this. We havent had pest control out in months either; even with multiple complaints.

  Business response

  05/03/2024

  Hello - 

  We want to thank you for bringing this to our attention. We have corrected the issue at this time. If there is anything else that you need, please let us know. 

  Thank you, 

  ********************** Apartments 

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The complex at ************** ***************** ** decided that on 2/5/24 they would evict me before I had a chance to pay the rent and before my lease was up on 2/29. I came home to find my belongings on the street and the locks changed. I never received notice of any kind regarding an issue and nobody will take or return my calls.They now have the audacity to be charging me rent for that month as well as a move out charge.

  Business response

  03/25/2024

  ******************************* was served a dispossessory warrant from Gwinnett County, ** Magistrate ***** by a ********** Deputy and was also served a writ of possession because he never paid his rent. He was only evicted for not paying rent. 

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a collections notice from ************************ in the amount of $2,162.00 for failure to provide a 60 day notice and damages to apartment number 1111. Firstly, I'm a surprised to have been sent to collections because I communicated extensively with ************************ several months prior to my lease expiring. They were well aware of my circumstances and choice to not renew my lease. In fact, I had communicated with them several months prior that I was even considering leaving prior to my lease was up. To remain in good standing, I stuck it out until my lease expired. Additionally, the final bill I received which was posted to my apartment door reflected a final balance of about $184.00, which I paid in full immediately upon receipt. At no point, did the final bill indicate an additional balance or fees. Attached are the email communications which took place 3 months prior to my lease expiration, and up to 50 days prior in which I confirmed I would not renew.Secondly, the claim regarding damages to the apartment. My fianc and I worked diligently to leave the apartment clean and in tact. Attached is the video we took the same day upon moving to prove that the apartment was left clean and there were no damages that we were aware of. ****************************'s claim that I failed to provide a 60 day notice is false. Upon speaking with the representative, *****, of *********************** ******************* ***** advised The Parkway at Hunters is also charging me for water damage. The only water and/or leak that I am aware is a bathroom leak that spread to my apartment from my neighbors apartment. I immediately notified **************************** and the incident was reported and resolved. Again, this was a leak that occurred in my neighbors apartment that leaked into mine - not a leak from my apartment. At this time, I am disputing the $2,169.87 in full. Please adjust the billing and remove any reporting to collections as a result.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Their apartment complex ***********************, in ********* ******, manager *****************************, charged ** $250 for an application fee. The fee did not say it was non-refundable. They went over the four business days they said it would take to be approved so we pulled our application. They would not refund our money. They told me that there is a 48 hour window to get a refund. I believe that this is a setup and they do not approve applications in order to steal $250 whenever they can. Despicable thieves. I'd like the refund placed back in the account it came from.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Original rental application was November 6, 2023 at ************************* (owned and operated by Priderock Capital Management LLC). Application fees were collected for two tennants and it was only supposed to be one. After application is denied, I'm supposed to receive all those fees in refund. I've been emailing, calling, and leaving voice messages. The leasing office will not answer the phone or return calls. I did receive an email response on January 9th stating that the refund would take ***** BUSINESS days once submitted. I don't even know if they have submitted it still! It's been 2 months, I should have already received the refund, but I do not believe they intend to do anything for me to receive it. How are these people allowed to continue to run business like this and continue to cheat people? I desparately need this money for bills etc. I'm not only supporting myself. This money would cover a car payment or almost a month of groceries. Please help.

  Business response

  03/05/2024

  Applicant applied on November 6, 2023 for apartment #****.  When the application was processed it came back as declined or accept with guarantor.  The applicant obtained a guarantor and started the application process for the guarantor.  However, the guarantor canceled the application.  Per rental application policies the $200 holding fee is non-refundable if the applicant cancels.  After reviewing the account, the application was technically denied since the guarantor canceled.  We have revised the account based on the denial status and a refund check for the $200 holding fee has been submitted.  

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dakota *****

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* 9th Whisper Lakes Apartments tour. I was shown a quick view of a sample apartment by *****. I told her which unit I was interested in and that I was looking to move in ******* 31.She said the only thing available would be the 20 and I wouldnt be able to push that date. I would just have to pay for *******. That was the 9. I followed up to complete the application and that went entirely wrong. I should have gotten the hint from the start. *****, whose name is on all of my paperwork, has never handled anything with me. I accepted the projected move-in date of the 20. I was approved on 10. From then, I wanted to see the apartment before signing the lease. I called and ***** said he could show me. We toured the 15. ***** says it needs to be fumigated, and a treatment needs to be done for pet smell. He also said hed make sure a final sweep after the fumigation happened. I asked for a final wipe down of surfaces(my hand was black from swiping the counter) and a new toilet seat. I returned on the 19 to assure it was ready for move-in. ***** said shed be there, but wasnt, so ***** toured with me. Immediately theres a harsh smell. ***** opened the front door and I went in to the bathroom to check the toilet. I quickly realized I needed to get out of the apartment because I couldnt breathe right. I run out and so does *****, gagging. He said he couldnt handle the smell. On the 20, I called ***** and asked her if the apartment was ready to be moved into. I asked her to physically check herself that the toilet seat was replaced and the air was breathable. She said yet to both and told me I could pick up my keys. I filled up my car and drove over. The smell was not gone. ******* 24 and Im paying to air the place out. I have received no updates. Ive been hung up on twice by two separate woman. ***** left. They not taking any responsibility for what hed said or what is wrong. They said theres no smell but asked me to stay gone until they replace the ac tomorrow

  Business response

  02/21/2024

  ***** was offered to relocate to another unit due to her repeated complaints of an unpleasant odor.  Whisper Lakes has done everything in their power to make ***** happy and comfortable. Whisper Lake has used odor eliminators, changed HVAC equipment parts, and offered a relocation.  

  On 1/31/2024 ***** called 911 complaining about a chemical smell. **** reported that Whisper Lake performed pest control on the home prior to her move in and it smelled like chemicals, and she wanted to know if it was safe. The fire department arrived on 1/31/2024 and reported no hazards. Pest control was performed on 1/15/2024. 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I applied to live in Chatham square apartments in July 2023 however my application was denied I never live there. Recently Chatham square has decided to send to collections for $465 for the application fee. According to them my application fee bounces back. This unprofessional and wrong I own them nothing. I have not had contact with Chatham Square I was denied back in July 2023. Now months later they send to collections trying to get money from me . This is very tacky and unprofessional this not how you do business.

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Both the back gates in the apartments dont work in the front ones do and its really bad because a lot of random cars and traffic and people come to the back gates and its really unsafe and for you guys to say that youre remodeling the apartment and half of this money I feel like the back gate should be working and close at all times I have contacted the *** about this and my lawyer

  Business response

  01/30/2024

  Thank you for the concern.  We do understand the frustration with the gates.  The gates are currently under repair.  We anticipate this repair to be completed no later than 1/31/24.  ************************* is committed to ensuring our gates are up and running, however cannot control resident damage.  Please take note that we do everything in our power to repair the gates in the most timely effective manner.

   

  Thank you for your concern,

  ************************* Management
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩