Complaints

This profile includes complaints for Priderock Capital Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Priderock Capital Management, LLC

  10455 Riverside Dr Ste 200 Palm Bch Gdns, FL 33410-4332

• 

  Priderock Capital Management, LLC

  7670 Greenboro Dr Melbourne Village, FL 32904-1668

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property is worthless! I am in apt to have a pool! Suppose to be year round! Opened a month ago, oh with no heater! Cold as crap! Cant put my feet in it! No outside furniture for the pool! They let the Same people from each weekend have a huge pool part about 50! So wrong! Then yesterday, they let another group have a pool party! And the broke glass in the pool and outside! Now I know its not managements fault, but why arent they checking on these groups! They dont! I know because on of them was showing the property and didnt even come out to the pool! Just door showing! Also, why arent these people kicked out of here! They can figure out who they are! Get them out! They have messed up so many peoples summer by the pool! This ****** me off beyond!

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of their property ************************************ in ******, ** since June 2024. Since I have been a resident, I have had at least eight visits from maintenance due to air conditioning issues. It appears they continue to pacify me by simply repairing the unit enough to work for three days to one week. The ** unit is extremely old and should be looked at by a certified HV** technician, however, they continue to send a maintenance technician to look at the unit. I have been told that I should set my ** at THEIR recommended temperature, not what I would prefer. I have brought the issue to the assistant and property manager several times to no avail. I have attempted to reach out to Priderock Capital management several times by phone to no avail or returned phone calls. A reasonable resolution would be to have the ** unit properly serviced or repaired. At the time of this report, my ** is set to 70 degrees and it is reading 75. I have two small children, one with health issues, who breaks out in hives when experiencing heat discomfort. I am a single mom who works for a ******** health plan, surviving off of a modest income. I pay my rent with no complaints or issues. I respect the property and those around me. I would like to have my ** unit properly repaired in a timely manner.

  Business Response

  Date: 06/03/2025

  This resident's complaint was submitted to the BBB on 5/19/2025. Maintenance had replaced a few components prior and replaced the unit on 5/21/2025. Resident emailed her appreciation (attached) after install and is satisfied with work completed. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13 my a/c unit went out & it was 77/78 degrees in my apartment. I called the emergency line & had to ask if someone could come to my apartments to look at it bx I'm in the process of moving as this is my last week at the ************************ can't even pack the house without sweating. I called the office today, 5/14 at 1:08pm & told the ****************** manager what I was experiencing and was dismissed, told that I'm a problem bc I submit work orders, issues that I have experienced with my neighbors with a *********** along with my AC going out several times. Not only was I talked down to by the property manager, ****** ******* but I was also told not to call again & if I have an issue to only email them. The way that I have been treated as a resident at this property has been absolutely unfair, rude & dismissive almost as if they're mad I'm calling to let them know of the issues I'm experiencing & that they need to be resolved. I was told that there are currently over 40 units with AC problems on the property as of today & that my issues of having no air while I'm packing & getting assistance is not a priority due to them being short staffed. They complained about how the buildings are over 20 & 30 years old & that everyone on the property has to suffer as there has been multiple ppl on the property without air for weeks. Please keep in mind this call was recorded on their end so anyone can hear how degrading & rude I was being talked to by the property manager. That is the reason why there are over 40 units without air. I was even told by the property manager ****** ******* that I should just call a lawyer bc she would not be providing me with any concessions for my inconvenience due to me moving this week & bc of the heat it has delayed my plans to pack properly as well as Azuma leasing from being able to pick up my ************** today as I am leasing it but bc of the water leak between last night & this morning, I had to reschedule it.

  Business Response

  Date: 05/30/2025

  ************************************
  ***********************************************br>********************
  
  
  
  May 29, 2025
  
  Re: Complaint ID # ********
  
  Better Business Bureau
  ****************
  ****************************
  
  Dear BBB,
  
  It is always disheartening when a resident reaches out with concerns they are encountering while they reside at our property. I have read the complaint and reviewed the emails between Chanel ****** and ****** *******, Property Manager (attached).
  
  On May 14, 2025, the resident submitted a work order regarding the temperature in her apartment, stating the air conditioner was not functioning properly. The Manager and resident did have a telephone conversation regarding the issue of which ****** ****** did not feel the conversation was handled in a professional manner. The manager did three things based on the conversation, 1) she reached out to Maintenance who made the necessary repairs the same day, 2) she apologized for how the resident felt during the interaction, 3) she suggested future conversation would be in email format to avoid any misunderstanding going forward.
  
  I also reviewed the weather history on the day the resident placed the service request. Per the attached weather history report the outside temperature in ********** ranged from a low of 62 degrees and a high of 72 degrees for that day.
  
  We take all resident concerns seriously and strive to provide outstanding customer service. While the resident may have felt frustrated, it is important to note that ************************************ did the right thing and responded to the needs of this resident.
  
  We appreciate feedback from our residents, as it helps guide improvements in our communication and service processes. We remain committed to providing a positive living experience for all members of our community.
  Please let us know if you require any additional information.
  
  
  Sincerely,
  
  
  ****** **********
  Senior Regional Director

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for my holding deposit fee of $200.00 to be deposited into the banking information that is on file. I paid this upfront to apply at their property **** at Hidden Valley in ***********. They have denied my application which I find ironic as I am not usually denied rental applications. I have been told that they will refund by check. This is unacceptable. The deposit was paid by ACH through my bank account. You received the deposit immediately, now it is only fair that I also receive my refund immediately. I should not have to wait 3 weeks for a refund.

  Customer Answer

  Date: 02/14/2025

  I was contacted by phone from Cree at the office who had asked me to give her a call.  She told me over the phone that my application was denied.  After I submitted my complaint through BBB I received the adverse action email attached stating I am approved with conditions.  This is manipulative in order to not issue a refund. My position still stands.  I want a refund.  

  Customer Answer

  Date: 02/14/2025

  Please note the time stamp of the attached email from Rent Grow was Feb 13, 2025. The adverse action letter was backdated to Feb 11, 2025.  Cree contacted me on Feb12 to tell me that my application was denied.

  Customer Answer

  Date: 02/14/2025

  additional attachment.

  Customer Answer

  Date: 03/04/2025

  Hello BBB:

  I have received my refund in the amount of $200.000. Please close the complaint.  

  Thank you for your  assistance.

  ****** ****

  Customer Answer

  Date: 03/07/2025

  Hello BBB,

  The $200.00 refund check did not deposit my account.  Now my bank is telling me to refer to the maker of the check.  So I didnt receive the refund, and have had no communication from the other party in this case.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a payment plan set up for my rent at heritage cove apartments. The office manager ****** has told me multiple things and has went back on a lot of verbal agreement I dont know how the leasing works so I just kind of take her word on things and its recently gotten out of hand. She recently wanted to finally set my payment up on paper for the office to have after me signing it informed me it wasnt valid then turned around and told me it was valid I have a voice recording of her being completely irritate with me over questions which then leading to her to call the police on me she stated she was just going to give back the $1800 check and then turned around once again stating she was going to accept it and told me I have until the 28th to be caught up or I will receive a 30 day today 02/5/25 we received a 6 days notice I called her to confirm she ignored me putting me on hold for a hour which caused me to have to leave work early to try to understand the matter which I also have screen shots of I understand I have a balance and I can pay it by the end of the month but her constantly doing this is just out of control and ridiculous she constantly verbally tells me one thing and turns around days to weeks after to contradict or take away our verbal agreement I understand she is backed by her emails but I find that completely unfair especially from a office manager. I simply just want to the end of the month to pay my rent in full and go forth on a good foot she is extremely disrespectful and very uneasy to figure things out with and ask question please if someone can get back to me at ********** my name is ****** vonnoble I live at 4260 se **************** apt ****** or email me back at ********************

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint serves to notify you of the tormenting experience that has occurred at your property, ***************. I am a new tenant at this property. I have been here for a month, but every second has been a nightmare. Once I moved into my unit I quickly began to notice a number of issues: the toilet running, appliances not working (dryer and dishwasher), a smell of mildew from under the sink and an INFESTATION of roaches. Roaches flooded the apartment from the ceiling to light fixtures. They are everywhere, even on my bed. I have not even been able to unpack my things and roaches are already finding their way into my belongings. I brought my concerns to the leasing office, as I deem the apartment uninhabitable. Until now I am yet to receive a resolution or a plan from anyone.I have expressed to the manager that due to these uninhabitable living conditions, I wish to move out of the unit and terminate the lease agreement, and have my move in fee refunded which will enable able me to find a more suitable place to live. I was informed that this is not possible and that I will have to pay another two months rent in order to break the lease for a place that I cannot live in.I know that what I am asking is within my rights. I sincerely hope that you will be able to resolve this matter favorably as soon as possible. I cannot keep going from place to place for a nights rest. I am simply requesting to break my lease and be refund for the unit that I have only been at for a month which should be a seamless transaction. I have images of the emails to and from the leasing office as well as videos of apartment.

  Business Response

  Date: 03/03/2025

  ****** ****** entered into a 12 month lease agreement with Canopy **** on Dec. 31, 2024.  On Dec.31st. she requested pest control for her apartment and her request was added to the list for the next treatment date.  On the service date, pest control attempted to treat her home, but no one answered the door and there was no key available to enter the unit.  We never heard of any more issues with pests in Ms. ******** unit, and no other requests were submitted after that.

  On January1, 2025, Ms. ****** submitted a work request for the dryer not being plugged in, the dishwasher not properly mounted to the cabinet, the toilet constantly running and an odor under the sink.  This work order was completed on Jan.15th.

  We were unaware of any outstanding issues until Ms. ****** came to the office on January 31st, and turned in the keys to her unit without any advanced notice or opportunity for us to address or correct any further issues she may have had.

  Ms. ****** is asking for us to return the rent she paid us for the month that she occupied the unit, however, our lease agreement states that an early move out would result in a $1,060.00 termination fee.  In good faith, we have waived the early termination fee and credited her account for the utility charges incurred during her one month stay.  This is a fair gesture, and should remedy any issue that Ms. ****** has with Canopy ****.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************* is completely trying to take advantage of their tenants. With all of the complaints Ive seen Im pretty sure we can start a class action law suit but I digress. I have been complaining about the mold amongst other issues in my apartment now for months. Last month, I warned the leasing office of holding next months (Januarys) rent if nothing is done to at the very minimum address the mold issue. A month later nothing is yet to be done. Its absolutely shameful at how this complex is taking advantage of its residents and how the property manager (********) just sweeps things under the rug and our concerns go unaddressed for months on end. As a tenant it is completely unfair that I continue to receive excuses and not resolution. I expect my issues to be resolved with the same sense of urgency they want their rent (it goes hand in hand).

  Business Response

  Date: 02/12/2025

  The community manager onsite has been in direct contact with the Resident regarding the issue. The issue was resolved around 1/15/25, as the vendor invoice is dated 1/15/25. Upper management reached out to Dainisha to follow up regarding the complaint. No returned response from the resident. All repairs have been completed since 01/2025. 

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I transferred into another apt in the ********** at *************** complex in *******, **. Our first apt had water leaks in the dinner area from the bathroom and work orders were put in and some were never completed, but online they said they were which isnt true. Yes, issue was fixed but they never came back to dry carpet for us, smell of wet carpet is very unpleasant and embarrassing when we had family and guests over. We had decided to move out when our lease was up this past october 5th 2024. We did everything by the book, put in our 60 day notice and all that comes along with it. They sent us an email for a move out inspection date. When it was time to apply for another place we were denied because the apt we wanted to move into said that we had owed a balance to Sweetwater At ***********, which was well over $4,000.Long story short we came back to the complex to ask questions about the balance, they said they had no paperwork in our file stating we were moving out, so when our lease was up they started charging us month to month rent. They lost our paperwork, luckily my wife had the email sent by the front office confirming our move out inspection date as proof and not having to pay the balance. Sweetwater At *********** offered us to transfer into the apt we in now at no charge, which we took, it is a bigger place as we have 2 young growing boys and upgraded appliances. My complaint now is the maintenance here is very poor, i had leak in my kitchen since we moved in Nov 8th 2024 the floor is peeling up, i reported it directly to the office but since then no one has showed up to fix this issue, i have to keep mopping up water and laying down towels because floor is constantly wet. They should have fixed any maintenance issues before they had us move in. I cant cook without having to step in water everyday. Maintenance here cant seem to keep up with work orders.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a bug/***** infestation and has not been addressed. It has become a health concern to the point I had to terminate my lease early. I am charged with a termination fee of double my rent payments, which is unfair because I solely terminated my lease because of a health concern with roaches everywhere. I believe the termination fee should be waived according to Texas Property Code ******.

  Business Response

  Date: 11/08/2024

  Hello, thank you for bringing your concern to our attention. 

  We apologize for the inconvenience and that this was not addressed sooner.  *******, our community manager has scheduled a full treatment for your apartment home and waived half of the lease break fee for you due to the inconvenience.

  We hope this satisfies your concern & wish you the best of luck in the future.  

  Thanks,

  ********* ***

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wishing to speak to manager about leasing term. Also when I spoke to ***** at the end he stated " you know what bro and hung up on me I was not disrespectful and asked to speak to a manager at first.

  Business Response

  Date: 10/31/2024

  Re : Complaint #********                                                                                                        10/31/2024
  ***** ******
  **********************
  *********************
  
  To Whom it may concern:
  
  I am writing in response to the complaint filed by Mr. ***** regarding his residency and lease terms with us at Millennium at ***********. I have thoroughly investigated this matter and will be reaching out to Mr. ****** today to address any questions or concerns he may have.
  Additionally, I have spoken to our staff about the importance of always maintaining a professional demeanor and adhering to Priderocks policy of Pride in Service. We are committed to ensuring that all residents have a positive experience with us.
  Thank you for bringing this matter to our attention. Please feel free to contact me if there are any further questions.
  
  Sincerely,
  
  ***** *******
  Regional Manager
  *******************************
  ************