Business Profile
Vacation Timeshare
Holiday Inn Club Vacations IncorporatedReviews
This profile includes reviews for Holiday Inn Club Vacations Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 511 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKevin and Michelle B
Date: 01/28/2025
1 starOur experience with Holiday Inn Club Vacations timeshare has been deeply disappointing and deserves the lowest rating possible on the BBB. What was promised as a 45-minute presentation in ********* turned into a 5-hour high-pressure sales ordeal where they held our driver's licenses and wouldn't let us leave until we purchased.The sales representative made multiple false promises about vacation locations (******, ************************) and pet policies. After two years of payments, we've discovered that most promised locations don't exist in their network, and our points aren't sufficient for the vacations we were promised. They also falsely claimed our dogs could stay at their properties, when in fact only service animals are allowed. These are just some of the things they have lied about. UNACCEPTABLE!!Save yourself the trouble and avoid their timeshare presentations. The product was completely misrepresented, and their sales tactics were manipulative and unethical. We're currently seeking contract cancellation due to these fraudulent practices so save yourself the trouble and do not give them your business.Holiday Inn Club Vacations Incorporated
Date: 01/30/2025
Its been our privilege to host families for over 40 years,and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment.Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromPeter B
Date: 01/27/2025
1 starAbsolutely horrible company. Terrible customer service. Always reaching into your wallet for more money every time you turn around. Do not fall for the sales pitch. Worst financial mistake of my life purchasing my vacation package from this company.Holiday Inn Club Vacations Incorporated
Date: 01/28/2025
Its been our privilege to host families for over 40 years,and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment.Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromTerry G
Date: 01/25/2025
1 star. Im writing this to share my deep dissatisfaction with my Holiday Inn Timeshare experience, which has caused significant financial and emotional stress. I purchased the timeshare during my honeymoon, lured by promises of free perks like breakfast and attraction tickets. What started as an exciting moment quickly turned into hours of high-pressure sales tactics and misleading information. Multiple salespeople pushed the idea of this being a once-in-a-lifetime investment for future family vacations, playing on emotions to pressure me into a decision I didnt fully understand. Since then, Ive been filled with regret. During one stay at a ************* resort, I arrived to find an ant infestation in the kitchenan embarrassing and disheartening experience, especially when a friend later complained about the poor conditions. On top of that, the escalating maintenance fees have become unbearable. I was never properly informed about how drastically these fees could increase, and now the financial strain is overwhelming, especially as I approach retirement. The idea of passing this burden onto my family only adds to my distress. The pandemic made things worse. Concerns about cleanliness left me hesitant to use the timeshare, and I turned to alternatives like ******, which offer more flexibility, transparency, and peace of mind without the long-term commitment. What I thought would be a joyful investment has turned into a financial and emotional drain. My experience with Holiday Inn Timeshare has been overwhelmingly negative, and I wouldnt recommend it to anyone.Holiday Inn Club Vacations Incorporated
Date: 01/27/2025
Were sorry to hear of your frustrating tour. This is certainly not the experience we want for our guests. Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromDerrick and Heather J
Date: 01/25/2025
1 starMy wife and I purchased ******* Orange Lake Trust points with Holiday Inn Club Vacations on June 4th, 2023 while on vacation in ********. We attended a sales presentation during which Holiday Inns salespeople misled us about the details of the membership. They assured us that ******* points would be more than enough to book at any resort we wanted, whenever we wanted, for whatever length of time we needed. They showed us a luxurious 4-bedroom condo and said wed be able to book something similar easily. We are now a year and a half into this ownership, and it has become clear that they were lying. We have tried over and over, but we never have enough points for anything. We cant even book a one-bedroom in the middle of nowhere in an off season. Once we succeeded in booking a two-bedroom, but we had to borrow points from the following year to have enough. We recall that their salespeople showed us a booklet listing each resort and the number of points needed to book each one. Looking back, its clear that the book was just a fake prop. The numbers they showed us do not match the numbers on their website at all. The result of this scam is that we are on the hook for $260 a month to pay off a $16,000 loan, and thats not even counting the $5000 down payment, plus about $1000 for annual maintenance fees. They have charged us a substantial amount of money for a service we thought would enable us to flexibly vacation for years to come. Instead, we may as well be setting that money on fire. We emailed them this month and ended up speaking with a member services representative, but she did not care and would not help us cancel. This company is a scam, and we want our money back.Holiday Inn Club Vacations Incorporated
Date: 01/27/2025
Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromDaveall C
Date: 01/23/2025
1 starI was **** and fell for the Holiday Inn lies. We received a cold call for a free trip to their Orange Lake property in *******. It was the biggest mistake of my life allowing these people to manipulate me into purchasing a membership with them. The sales meeting convinced me that this would be a great opportunity to make some extra cash when in reality its burning a hole in my pocket. The sales team really guilts you into staying when you tell them no several times. They dont take no for an answer and tell you something to make you feel bad for denying their offer. Unfortunately, I was suckered into buying a timeshare with them based on lies and manipulation. My biggest regret is allowing the sales team to have me sign the contract without reading in detail the fees and extra charges. Im telling you these people are so good at skipping this sort of information until you realize its too late for you to do anything about it. Do not allow their workers to sucker you into a timeshare. Fees are outrageous and they say their members are priority when booking reservations but there is nothing ever available when you want it. This company is fraud, and they should be shut down. Dont even give them an ear and avoid them entirely. Its much cheaper to save and travel rather than pay an outrageous amount of money for something that you cant even use when desired.Holiday Inn Club Vacations Incorporated
Date: 01/27/2025
Were sorry to hear of your frustrating tour. This is certainly not the experience we want for our guests. Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromLourdes S
Date: 01/22/2025
1 starThe quality of the resorts just wasnt worth the the outrageous contract we got ourselves into. They will just keep trying to get you to upgrade and spend more and more money. They will not let you leave! This is a total nightmare.Holiday Inn Club Vacations Incorporated
Date: 01/27/2025
Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromJeff B
Date: 01/22/2025
1 starI paid my loan in full with Holiday Inn Club Vacations. They still refuse to let me go. They tricked me into the worst contract I have ever had the misfortune of being involved in. They simply refuse to let us go. I will not stop speaking out about this company until they do the right thing and set me freeHoliday Inn Club Vacations Incorporated
Date: 01/27/2025
We always hope that our owners will enjoy their vacation time for a lifetime, and even pass their vacation ownership on to their children. But we understand that families grow and change, and that some may eventually decide to relinquish their vacation time. Were sorry to hear youve been frustrated with that process so far and have asked the team to reach out to you. Thank you for sharing your comments.Review fromMichelle N
Date: 01/22/2025
1 starWorking with this company has been an incredibly frustrating experience. We feel misled into signing a contract that now feels impossible to get out of. The service they provide falls far short of expectations and certainly isnt worth the price they demand. Were simply asking for the freedom to move on, but it feels like theyre holding us back at every turn. This situation has been both disappointing and exhausting, and all we want is a fair resolution.Holiday Inn Club Vacations Incorporated
Date: 01/24/2025
Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. Were sorry to hear of your disappointment. Weve asked the team to reach out to you about your concerns. Thank you for sharing your comments.Review fromDanny T
Date: 01/21/2025
1 starDoing business with Holiday Inn Club Vacations has been the worst experience! They tricked us into this contract, and now they are never going to let us go. The service is terrible and not even worth what they try and charge. We just want them to let us leave!Holiday Inn Club Vacations Incorporated
Date: 01/22/2025
We always hope that our owners will enjoy their vacation time for a lifetime, and even pass their vacation ownership on to their children. But we understand that families grow and change, and that some may eventually decide to relinquish their vacation time. Were sorry to hear youve been frustrated with that process so far and have asked the team to reach out to you. Thank you for sharing your comments.Review fromPamela W
Date: 01/15/2025
1 starOur experience with Holiday ******** Vacation has been a nightmare! We thought we bought something specific, just to find out that it costs more than what we were told. The true cost of this program was severely misrepresented. It took us months to realize we were being charged three separate payments each month. The program is far from financially feasible. Additionally, the full scope of the costs involved was never clearly disclosed. We were subjected to intense and coercive sales tactics at their resort in **********, *******. We spent several hours with various sales representatives, during which we were led to believe that signing the agreement would grant us priority booking. 4 hours to be exact and with no food offered. The program has proven to be anything but convenient. The vacation package has failed to deliver on the promises made to us, and the high-pressure sales tactics, coupled with the intentional omission of key information regarding the true costs. It is disheartening that this company targets older individuals.Holiday Inn Club Vacations Incorporated
Date: 01/17/2025
Were sorry to hear of your frustrating tour. This is certainly not the experience we want for our guests. Its been our privilege to host families for over 40 years, and it is always our hope that they will love and use their Club benefits. We have asked the team to get in touch to address your concerns. Thank you for reaching out and sharing your comments.
Holiday Inn Club Vacations Incorporated is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.