Business ProfileforHoliday Inn Club Vacations Incorporated

Agentasked if I would be interested in 3 night and 4 day excursion for a nominal fee of $199 to hold the deal. Told that that amount would be returned after presentation. At least once a week or more I was hassled in making a trip. I finally made reservations in ***********. Arrived on Saturday and went to presentation across the street on Sunday. I was in line to check in. Lady asked some questions. One of which was did I have annual income of 50k . I said no. I am retired. Without any other commentary, she announced in front of bystanders that I did qualify and gave me a card and said to call the number. I did and was told that $402 had been charged to my credit card and I would not receive $199 I had already paid. He insinuated that the hotel made the charge and couldnt be reversed. Hotel did not make the charge. Holiday Inn resorts did. They even stated that there were some shady characters and unhappy people who had attended the presentation. I checked out early because I was so upset and humiliated. I called the company the next day and asked to speak to management. I explained what happened. I told her that I could have lied about income. She relented that they would not have any way to prove otherwise. I also told her that she had no idea my circumstances and that I was comfortable in the fact that I could have entertained purchasing a vacation. She finally relented and told me they would credit me $200. Even with that I am out $500 plus the extras I spent. Guess what, two days later still have not gotten credit. Called back and somehow credit wasnt processed. And to boot, hotel Holiday Inn Express which is very nice and customer friendly, is located across street from holiday inn vacation. There is nothing around except cruise lines. It is at least 10 miles to get to civilization. No beach. Very bad experience. I accept some responsibility by not investigating the company and falling for something that sounded to good to be true.

Were sorry to hear of your frustrating tour.  This is certainly not the experience we want for our guests.  We have asked the team to get in touch to address your concerns.  Thank you for reaching out and sharing your comments.