Complaints

This profile includes complaints for H. Greg Auto Orlando, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H. Greg Auto Orlando, Inc.

  2510 Jetport Dr Orlando, FL 32809-8146

• 

  H. Greg Auto Orlando, Inc.

  8505 NW 12th St Doral, FL 33126-1800

• 

  H. Greg Auto Orlando, Inc.

  2915 Ogletown Rd # 2776 Newark, DE 19713-1927

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an 18 year old young man, I purchased my 2017 ****** WRX on November 27, 2025. I assure my parents I was capable of doing the transaction on my own. On November 28, 2025, I began to notice something with my vehicle wasnt functioning properly and it went into limp mode containing a cel. I then got my car scanned and got info back that I had a 3rd cylinder misfire and 2 other cylinders also having a misfire. I then spent $300 and got my car sent off to have it repaired. After getting my car back and driving it for 4 days I had to spend an additional $500 to fix the car again. Through purchasing countless spark plugs, coil packs, oil, and sensors, there was no permanent fix. I then had my car towed to a ****** Specialist shop where I payed $400 to receive the information that my 3rd cylinder only had 70psi of compression and that I would need to either replace my entire 3rd cylinder to even needing and entirely new engine. I left this vehicle completely stock and clearly was sold a vehicle with an unhealthy engine. My total in trying to fix my car is approximately is $1707.59.

  Business Response

  Date: 07/02/2025

  In response to this complaint customer purchased vehicle November of last year.  They were aware buying the vehicle AS-IS and signed a disclosure.  In addition customer was buying a sports car which have tendency to break down if not driven correctly.  At time of purchase customer could have purchased an extended warranty.  Customer also signed a disclosure stating they had the right to get the car inspected by a 3rd party prior to purchasing it.  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2018 corolla with ****** miles Hgreg. My first time ever financing a car on my own and made it very clear multiple times that I want a car with no accidents, wreck/salvage or flooding or underlying issues. They said many times it was clean history and and no issues cosmetically but then first week I have 2 interior panels randomly fall off and then 1-2 weeks ago my driver side back rim fell off due to be lose I assume while casually driving and didnt notice it was gone until I got Home. I feel they made an unethical and unprofessional sale to me taking advantage of my ignorance and the pinch of urgency I was in to get a car due to my previous car getting totaled by another ignorant driver. Now there is a mildew smell likely from an unknown leak or poor repair job likely from the 2 accidents that I later found out are on this vehicle. Also my credit is really fair sitting at the time of purchase it was roughly 720 score and the car was marked for 17,000-18,000 and my loan ended up totaling 28,000-30,000 which is roughly 16% interest rate which is INSANE for someone who has a solid credit score and no major history of bad paying terms. Oh just to add icing of the cake they didnt even give me a working key at first and no 2nd pair/back up pair of keys either, no floor mats, I just want to see if its fair for me to get out of this car and either get switched in another car by Hgreg of similar value and no bad history or can I get out of their services completely as at this point have lost all My trust due to the first time taking advantage of ******* of Car Purchase:4/23 Car problems:4/23 - day I pulled out their was a maintenance required light 4/23 - only got 1 key fob suppose to get two and it didnt work 4/24 - Rear view mirror panel falls off in middle of driving 4/30 - passenger side panel (wear passenger feet would be) fell off randomly and now all the wiring and stuff is showing and lose.5/30-6/4 : Mildew smell starts to occur.

  Business Response

  Date: 06/16/2025

  In response to this complaint customer came back to the dealership on 06/14/2025 and traded the vehicle and purchase a Toyota Camry 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ***** on March 30, 2024, and paid $3,800 down. Since day one, the car has had mechanical issues, the check engine light came on, and the car stalled with my child in the car. Im a full-time student and single mother, and this has caused financial and emotional hardship.Despite ongoing problems, ***** offered me $1,700 to fix the car, but only if I signed a document and deleted my negative review. This is manipulative and unfair. When I refused, they stopped helping and told me they would not pay for repairs unless I signed.Later, they offered to buy the car for $7,500, though my loan balance is $14,872.14, leaving me responsible for $7,372.14 out-of-pocket. They also offered a trade-in, but with my negative equity rolled into a new loan, making things worse. I asked for a payment plan or debt forgiveness, but got no clear answers.Ive spent thousands on this car, including repairs and insurance, and it still doesnt run. Its been at a dealership for 3 weeks. Im asking for help to get this car off my credit, or for HGreg to repair it fully without conditions. I have emails and screenshots showing how they pressured me and tied help to removing reviews. This is unfair and unethical business practice.

  Business Response

  Date: 07/02/2025

  In response to this complaint  customer was fully aware purchasing the vehicle AS-IS and signed a document stating it.  In addition customer also signed a disclosure state they could get the car inspected by a 3rd party prior to purchasing it.  We tried working with the customer even though she purchased the vehicle AS-IS

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025, I purchased a 2020 Kia ****** FE. ***** selected the lender and secured a loan (principal + interest) of $16,896.24, which included a ************* policy through ********. I trusted I was buying a reliable, inspected vehicle. Within 3 months later, I was told the engine is defective and must be replaced. Before this diagnosis, I noticed a loud noise when using the A/C and tried to return the car. I was told it was too late, though no return policy had ever been disclosed.I also discovered other mechanical issues the windshield washer spray didnt work, and anti-theft software had to be installed due to a known vulnerability. These safety issues shouldve been addressed before sale.On April 29, 2025, I began communicating with ****** finance department to cancel the ************* plan due to the overwhelming repair costs and ongoing issues. I also asked for the contact information of the department where I could submit a formal complaint. My request was ignored.Additionally, I was required to purchase a $1,598 Elite Protection Plan, which I was told was mandatory. It has been useless, offering no help when the engine defect was confirmed.This car is my only source of employment. I made a major sacrifice to purchase it, only to be left off the road again within weeks, without income or support.I believe the vehicle was sold with a pre-existing defect and that I was misled about protections that dont work when needed.I sought a full explanation of the engine defect, compensation toward engine replacement or a buyback offer, and a formal apology for the hardship caused.Time is critical. Every day without resolution impacts my ability to earn a living. I ask HGreg to act with integrity and resolve this promptly.

  Business Response

  Date: 06/18/2025

  In response to this complaint.  First of all customer was fully aware buying vehicle AS-IS and signed a disclosure in addition the customer signed another disclosure they had the right to get the car inspected prior to purchasing it by a 3rd party.  Customer was advised the protection plan was already installed in the vehicle prior to the sale and could not be removed 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** on April 2nd 2025 and was told that Elite Protection Plan appearance protection warranty was non optional, as i stated multiple times i did not want the warranty. The warranty registration form itself states it is optional and the warranty company ECP (Entire Car Protection) alsos states it is optional. To make matters worse the rear quarter panel of the vehicle has overspray which prompted me to take it to a certified detailer who notified me the vehicle has no exterior coating/protection. I feel that i have been scammed. I would like a full refund of this fraudulent warranty.

  Business Response

  Date: 05/18/2025

  In response to this complaint customer was advised the protection plan was already applied in the vehicle prior to customer purchasing it.  Customer had the option not to purchase the vehicle 

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23335134
  
  I am rejecting this response because:
   The vehicle  has no coating on the exterior paint thus the warranty isnt valid. Im asking for proof that a protectant was applied. 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/23/2025

  In response to this complaint customer was advised the protection plan was already applied in the vehicle prior to customer purchasing it.  Customer had the option not to purchase the vehicle 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a ********** from this location. I was told there is a $1598.00 mandatory warranty. Quoted as the "Elite Protection Plan" I declined it regardless.The price for the *** on the site was $11,198.00. After a $1,299.00 Dealer Fee, an $900 electronic filing fee and the mandatory warranty. Grand total was 16k after taxes. I declined the warranty initially, it was included in the paperwork anyways. I realized after signing the papers. I plan to reach out for a cancellation of this warranty, and document every step of the way. After reviewing the paperwork there is no cancellation clause specifically for the warranty in my paperwork. But it does say the warranty is *********** it states in ******* Statute 634.121:(3)(a) ************ agreement must contain a cancellation provision. Any service agreement is cancelable by the purchaser within 60 days after purchase. The refund must be 100 percent of the gross premium paid, less any claims paid on the agreement. A reasonable administrative fee may be charged not to exceed 5 percent of the gross premium paid by the agreement holder.(b) After the service agreement has been in effect for 60 days, it may not be canceled by the insurer or service agreement company unless:1. There has been a material misrepresentation or fraud at the time of sale of the service agreement;2. The agreement holder has failed to maintain the motor vehicle as prescribed by the manufacturer;3. The odometer has been tampered with or disabled and the agreement holder has failed to repair the odometer; or 4. For nonpayment of premium by the agreement holder, in which case the service agreement company shall provide the agreement holder notice of cancellation by certified mail.Furthermore in the beginning of the statute it states that service agreements can not be mandatory for purchase of the vehicle:Purchase of the service agreement is not required in order to purchase or obtain financing for a motor vehicle.

  Business Response

  Date: 06/03/2025

  In response to this complaint customer was full aware was buying vehicle AS-IS.  In addition customer has not provided any proof we tampered with the odometer.  We are a reputable dealership and we are fully aware it is against the law to tamper with the odometer. Customer had ample time to review all documents prior to purchasing it.  Customer was advised prior to purchasing some products were already on the vehicle and can not be removed.  Customer had the choice not to purchase the vehicle.  In addition customer signed a disclosure stating some warranties are not cancelable.  In addition customer signed an additional disclosure stating they could have the vehicle inspected by a third party prior to purchasing it.  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23326861
  
  I am rejecting this response because:

  They are dancing around the issue, they sold a non-cancellable warranty which under Florida law is illegal. Every warranty must have a refund condition as per Florida Statute 634.121(1). In addition, they charged me ******** for Warranty registration but the purchase agreement for the warranty clearly shows $0.00 was paid.

  Which is misrepresentation, and deceptive trade practices. They have evaded how the funds were allocated and I presume absorbed the full amount without actually "applying" any warranty to the vehicle.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 06/05/2025

  On May 13, 2025, I purchased a 2021 Kia **** from HGreg Auto Orlando and was charged $1,598 for an HGreg Protection Plan listed on the Buyers Order. However, the related Magellan Elite Protection Plan agreement provided to me shows a $0.00 purchase price, meaning the warranty administrator (Magellan/ECP) was not paid and I may not have received a valid product.

  
  

  When I submitted a formal cancellation and refund request under Florida Statutes ******* and ******, the dealership responded by citing a non-cancellable clause in the contract but did not address the $0.00 discrepancy or clarify where my $1,598 went.

  
  

  I am requesting a full refund for the misrepresented protection plan, as it appears to have no enforceable value, was not clearly disclosed, and may violate Florida consumer protection laws. My formal letter and documentation have been ignored or deflected.

  Business Response

  Date: 06/17/2025

  In response to this complaint the product in question was applied on the vehicle prior it was placed for sale.  So there was no way to remove it.  In addition it was disclosed on the window of the vehicle prior to the customer purchasing the vehicle and in addition he or she signed a document stating they were aware some products and or warranty were not cancellable

   

   

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY CONTRACT WITH ***** IS DEAL ***** 2019 *** SORRENTO BLACK My contract with ***** is deal *****.I have made numerous attempts to contact ***** both by phone and email regarding the removal of the gap and alpha warranties from my contract. At the time of purchase, ***** represented these warranties as mandatory, leading me to believe they were essential for my financing agreement. However, after consulting with my finance company, I was informed that these warranties are not a requirement at all. Under these circumstances, ***** is legally obligated to process my request for the removal of these warranties, but, unfortunately, I have experienced persistent difficulties in getting a response from their team. Despite my efforts over the past three weeksincluding multiple phone calls, voicemails, and emailsHGreg has either ignored my inquiries or redirected my calls, which feels both frustrating and unprofessional.I believe the actions taken by ***** amount to fraudulent coercion, pressuring customers like myself into purchasing unnecessary warranties under false pretenses. This behavior not only violates customer trust but also raises significant ethical concerns regarding their sales practices.Given the circumstances, I insist that both the gap and alpha warranties be removed from my contract immediately. I would appreciate a prompt acknowledgment of this request and a clear plan of action to resolve this matter without further delay. Thank you for your attention to this urgent issue.

  Business Response

  Date: 03/27/2025

  In response to this complaint customer was emailing the wrong store.  Yesterday on 03/26/2025 customer emailed the correct store and the process has begun.  The process can take up to 60 days

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23117966
  
  I am rejecting this response because: I request written confirmation that the warranty and gap is canceled preferably an updated contract
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/03/2025

  In response to this cancellation I have provided documents showing it is in process.  In addition the company will contact the customer shortly to finalize the cancelation 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We thought this was going to be a straightforward, easy process, but in the end, it was overly complicated and did not need to be. When we first arrived, we were very adamant of finding a car below $10,000 and financing as little as possible. After finding a vehicle that fit our needs, and with the added dealer fees and a protection plan, the vehicle ended up being a total of $14,000. While this was more than we had intended, we figured financing $4,000 wouldnt be unmanageable. We had been here almost 2 hours at this point.We were informed that there was a minimum amount we had to finance, and that was $7,000. We had agreed to pay $7,000 down and finance the remaining $7,000. This is where we feel they pulled a fast one on us. They showed us a list of prices of what our car payment would be per month if we selected a certain Alpha Warranty. They failed to mention it would mean financing more for the car. The car ended up being over $19,000!What was worse was the follow up with customer service. We called repeatedly to get more information on the jump in price and to schedule promised repairs by their shop. Messages would go unanswered, and in some cases, we would be told well walk over there and watch them call you back. Even in those scenarios, no call back was made. We had attempted to communicate via email and those would also go unanswered. It took months for the repairs to be made, and we were ultimately told that since we agreed to the $19,000 price, nothing can be done. The business made no attempt to correct the issue.

  Business Response

  Date: 03/07/2025

  In response to this complaint customer is given ample time to review all paperwork before signing it.  In addition customer is allowed to cancel some of the warranties. Customer signed a document stating some warranties are cancellable and some or not

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23031476
  
  I am rejecting this response because:
  The first screenshot attached was not explained fully. It was not stated this was in addition to the agreed amount to be financed. It shows total due as $6,514.62 with bi-weekly payment of $137. This should have been the car payments, not just the warranty. The confusion is on the second screenshot where the total due jumps to $11,992.63. This page was not explained fully as it was approaching midnight and the sales manager was ready to leave. The response is unacceptable and what we are looking to get out of this to resolve the issue is to reduce the amount financed back to the agreed amount of $6,514.62. I am not concerned about any warranty or protection plan at this point but simply looking for a resolution from the company. Thank you. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/10/2025

  In response to this complaint again, **** was given ample time to read and review all documents and ask questions

  Customer Answer

  Date: 03/10/2025

  With regards to complaint 23031476, what are the next steps that BBB can take to assist me in resolving the issue when the company refuses to make any accommodation?

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Demand for Explanation and Resolution Regarding Unlawful Down Payment on Consumer Credit Transaction To Whom It May Concern,I am writing to formally address what I believe to be a violation of federal law concerning my recent transaction with your dealership. Specifically, I was required to pay a down payment in connection with a consumercredit transaction, which appears to contravene applicable federal consumer protection laws.Under **15 U.S.C. 1662**, it is unlawful for any advertisement to misrepresent the terms of financing, including falsely implying that a down payment is required when it is not. Additionally, under **12 C.F.R. 1026 (Regulation Z)**, creditors must fully and accurately disclose the terms of consumer credit transactions. Any failure to properly structure the transaction and disclose the finance terms may constitute deceptive and unfair lending practices under the **Truth in Lending Act (TILA)**.If my transaction was, in fact, a credit sale rather than a cash purchase, the imposition of a required down payment without proper disclosures may also violate **16 C.F.R. 433**, which prohibits deceptive financing practices and requires that consumers be protected from unfair credit terms.I request the following actions be taken immediately:1. A full explanation, in writing, of the legal basis for charging me a down payment on a credit transaction.2. A refund of any amount that was unlawfully required as a down payment.3. A revised contract, if applicable, that complies with federal regulations and does not include deceptive or unfair terms.If I do not receive a satisfactory response within **[reasonable timeframe, e.g., 10 business days]**, I will explore my legal options, including filing a complaint with the ************************************** (CFPB)**, the ************************** (***)**, and my states Attorney Generals office.I hope we can resolve this matter Sincerely,/******* *******

  Business Response

  Date: 03/03/2025

  In response to this complaint once we submit the application to the bank, the bank is the  one that makes the approval and advise us what the customer needs down to purchase the vehicle.  The bank determines that based on the customers credit and the vehicle they are purchasing.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Infiniti Q50 from ***** on December 27, 2024. Immediately, the check engine light came on, the display screen malfunctioned causing electrical issues including back up camera not working properly, radio, power mode. The cars frame (bumper, hood etc. shifted and did not fit into the panels properly. The car also had mechanical defects. The lane assist sensors are not manageable, meaning I cannot turn them off. The vehicle pulled aggressively to the right, making it difficult to control randomly and leading to near-miss incidents on the road. The ** system didnt function properly, only blowing hot air. On January 1, 2025, I contacted the service department and spoke with *****, the service manager, to explain my concerns and my desire to exchange the vehicle under the dealerships 5-day, 500-mile exchange policy. The car was 463 miles at this time. During this call, ***** informed me that he could not guarantee that the vehicle could be inspected and repaired before the exchange window expired. As a result, I went into the dealership to exchange the vehicle. While discussing the matter, ********, the manager, joined the conversation. In Varris presence, ******** assured me I should not worry about the 5-day exchange policy because I had reported the issues within the required timeframe. He implied that the dealership would still honor the exchange because I reported the issues prior. Based on this assurance, we didnt exchange that day. I returned two days later asking to exchange and was denied. They have fixed no issues Frustrated with the lack of progress, I repeatedly tried to contact the service department, but my calls always went to voicemail, and responses took days or even weeks. The dealerships unwillingness to communicate or take responsibility for the defects only reinforced my belief that they had no intention of addressing the situation in good faith and lied to me in the beginning.

  Business Response

  Date: 02/01/2025

  In response to Complaint customer was fully aware who was buying the car as is and sign a document to this effect and in addition because sign of disclosure stating to get inspected by third-party. In addition, customs cars is getting fixed unfortunately cannot fix everything. Customer wants even though he bought the car as is. Customer states he wanted to exchange the car Within five days, but he dropped it off in service. Unfortunately, all we could do is to fix a few things  as a courtesy. Customer also couldve bought an extended warranty of time of purchase and chose not to

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22882582
  
  I am rejecting this response because: They refused to exchange the vehicle when I returned. I was informed when I returned during the exchange period because I reported the issues, I would have no issues exchanging the vehicle. The form for "as is" did not include information letting me know they purchased the vehicle from the auction. If I had known the vehicle came from the auction, I would have not purchased the vehicle. However, when I tried to exchange ethe vehicle, they told me "No", during the time frame. In addition, I was never offered an extended warranty during the purchase. In addition, the form they had me sign "is a cover everything form", but did not include dangerous driving conditions. The vehicle they sold me is not safe to be on the road. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/11/2025

  In respond to this complaint  customer never asked where we purchased the vehicle.  In addition all customers are offered to buy an extended warranty at time of purchase.  Customer has an appointment to look into his issues

   

  Customer Answer

  Date: 02/18/2025

  Response to BBB Complaint #********

  
  I am rejecting the dealerships response for the following reasons:
  Incomplete *********************************start="270" data-end="273">I picked up my vehicle on Friday, yet only the radio and, partially, the air conditioning have been addressed. The digital screen still shows an error, and the vehicle continues to dangerously pull to the rightespecially in rainy conditions. I reported these issues repeatedly, and it is astonishing that, over the weekend, the car remained unsafe with the problem unresolved, with the explanation that "they can't find it."
  New ***************************start="732" data-end="735">The Check Engine Light is now on again, and there has been a leak of fluids from the front of the car (they were not leaking before). I will upload photos to document these issues.
  Lack of Trust and ***********************start="922" data-end="925">I have lost trust in this dealership and its repair mechanics due to repeated failures in communication and documentation. I received a void mail to pick up my car, and despite assurances that I would be contacted when a shop appointment was available, I heard nothing until Mondayonly after being told that I could drive the car over the weekend. Given its dangerous condition, I did not feel safe doing so.
  Breach of Trade-In Policy and Request for ******************start="1397" data-end="1400">I tried to trade in my vehicle on the 5th day due to the dealerships exchange policy, however, based on the dealerships promise to repair the issues. As of today, 2/18, those repairs have not been completed. I no longer wish to deal with this dealership under these conditions. I am requesting that you keep my deposit to cover the miles I put on the car and repurchase the car for the price I paid, as the dealership has not honored its word regarding the trade-in agreement and the subsequent repairs.

  
  

  Business Response

  Date: 03/03/2025

  In respond to this complaint customer was fully aware buying AS-IS and signed a disclosure stating it.  In addition the customer signed another disclosure stating they had the right to get the car inspected by a 3rd party prior to purchasing it.  In addition as a good will gesture some items were fixed on the customers vehicle.  Customer also could have purchased an extended warranty at the time of the purchase