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Business Profile

Restaurants

Red Lobster Hospitality, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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    Customer Complaints Summary

    • 183 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son gave me a gift package of 4 $15 red lobster gift cards for Mothers Day. We attempted to use all of them on May 25 2025 at the ******************************* l;ocation. 3 of the cards went through without problems but the last card would not go through. I had to ask for that card to be returned since it didnt go through and I paid the remainder of my bill with my **** card. Our meal that day was not very good and we both got thge $19.99 shrimp special and the waiter was really nervous and tried but it was not a good visit. I reported that visit to feedback on the Red Lobster web site. After coming home and finding the card that would not go through did have $15 on it so on June 2, 2025 we attemped to go back to the ********** location and use the remaining gift card that did show the $15 and the remainder of $2 left on one of the other cards. Again we both ordered the $19.99 shrimp special and order my reward of baked potato with lobster topping. We haqd to ask several times for that reward to be brought to our table after our meal was served and by the time it got there it was cold and tasted absolutely terrible and fishy. An off flavor for sure. Could not eat it. We attempted to use the gift card **************** Pin ******** . It would not go through although the card with just the $****** dollars went through and again I had to pay with my **** card. I have the card in my possession and I would not have it if it had been redeemed earlier. Our Red Lobsdter experience has gone to the dogs and we would like a refund for the $15 card and our 2 visits for a Total amount I am now disputing is the $15 for the gift card, and $19.99 x 4 for the 4 shrimp specials for a total of $94.96.

      Business Response

      Date: 06/10/2025

      We are sorry to hear of the frustration our guest experienced when trying to redeem her gift card. Our records reflect the gift card in question was redeemed. She also mentioned issues with her meal. Ms. ****** is a long time guest of Red Lobster and we are happy to issue appropriate compensation to her. We have sent her compensation to her email address. We hope to see Ms. ****** in the near future. 

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/3 we spent $130 picked up an order from the *************************************. Normally my favorite, when I get to pick this is my place for sure. That day has been a thorn in my side since. We received our order and being dumb did not check it was all there before we left. I was just too excited. It was my first solid food meal after surgery and a liquid diet. Unfortunately, my shrimp pastas were missing which was half of my dinner. I called that night and spoke with a man who identified himself as the manager. He took my last 4 digits of my card number and said it will take 7 days for a refund. I waited until January 14th I believe to reach out and no response. A long story short, I contacted guest relations multiple times atleast 4 and got a response 2 times. One told me they were sorry and guest relations would call me, never happened. I left a ****** review, I was told to contact them through ********. I did just that because now I'm on a mission. ******** message told me I would ne contacted. I received an email a few days later telling me a manager would be calling. Then a few days later I received a message telling me management attempted to call me and please call this number. I called the local store and was told by the manager she never attempted to call me. I explained everything that happened since now at that point we are in March. She said she would send a request for a gift card and was sending it right then. In April, still with no resolution or compensation I reached out to corporate again. I got a response telling me they never received such a request. Then advised me to call the manager back for a resolution. It was 4/7 at this point, no thank you! Why should I have to keep contacting them? Why should I feel like I'm being ignored? It was a horrible experience and I have not gone back, nor has any of my family. I guess I fought so hard because I loved it so much. After guest relations with ******* I definitely don't love it anymore.

      Business Response

      Date: 06/10/2025

      We are sorry to hear our guest's concerns were not fully addressed. A refund request has been submitted for the missing items. The funds are expected to reflect in the account within 7-10 business days. 

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***** Collar

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/31/2025, I ordered a takeout meal on check#***** for $65.70. I was missing several items and called the manager. I spoke to ******, and he said he would credit the meal, and it would take 3-5 days. I have not received a credit for the meal and would like this done ASAP!Please help me resolve this issue ASAP.Thank you.

      Business Response

      Date: 06/23/2025

      We have reached out to Mr. Gatson, as we need to know the restaurant location on his takeout order. Once Mr. Gatson provides this information we will be happy to assist with his refund request. 

      Customer Answer

      Date: 06/23/2025

       

      Complaint: 23416155



      I am rejecting this response because I have given them the restuarant in question : Red Lobster, 5774 N Wayne Rd.,Westland, MI 48185 (734) 326-7655 



      Sincerely,



      Dathan Gatson

      Business Response

      Date: 06/26/2025

      Our restaurant manager has spoken with Mr. Gatson and advised the refund has been processed. 

      Customer Answer

      Date: 06/26/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23416155, and find that this resolution is satisfactory to me.




      Sincerely,



      Dathan Gatson

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the *********************************** on May 4th 2025 in regards to a charge that had appeared on my debit card statement.. I called an Spoke With Gentleman I believe his name was *** and the General Manger. I explained to *** the situation that I had a charge appear on my debit card from there location and I was never in ******** ga. I'm fact that was going through cancer treatment and I was in ******* at home that over 300 my miles away. *** took the information such as the date, amount and last 4 of the card number. *** did call me back about an hour later and stated that he did see the charge but needed to talk to a regional manager. And states he would call me back that she was on her way there from ***************. I did not hear back from *** so I called him back like 2 days later I believe and he stated that his Boss said they couldn't refund that charge. I explained to *** my bank has a 60 dispute policy and since it was over 60 days even if they filed a dispute it would get denied by the dispute **** once filed due to the 60 day limit per **** and their bank. *** then stated I would need to file a police report. I contact local **** they stated it didn't occured in my area area this they could not make a report and that I would have to travel to *********** the place the card was used and file a report. ******** is over 300 miles away and I'm going through treatment for stage 4 cancer there's no way possible I could do that. I explained to the red lobster ******** management and they refused to do anything and this just isn't right. I am hoping someone from the corp office can help resolve this issue as local store management wouldn't do anything to even try and help and make it right. The bank did replace this card. I am hoping to have this resolved. Attached to this is a screen shot of the charge.

      Business Response

      Date: 05/21/2025

      Situations such as these are thoroughly researched to determine what appropriate actions we need to take internally. Mr. ***** will need to follow through with the dispute process with his financial institution so our accounting team can assist with the investigation and resolution. 

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23354549

      I am rejecting this response because:

       

      As I have stated to both the Manger at that local restaurant *** and also to this initial complain. My bank will not allow a dispute to be filed because there is a 60 day limit. This was explained to me twice by the bank as it the policy per there agreement with visa. 

      Again they advised me to contact the merchant directly and see if they could just reverse this charge as that would be the simplest way to resolve it. It appears by their response that at all levels they refuse to make this right. 

      I reject this response cause it's like a broken record they just keep repeating to dispute the charges after I explained at all levels I they will not allow me to dispute the charges as it been past 60 days and they will not accept a dispute after 60 days. 


      Sincerely,

      ***** *****

      Customer Answer

      Date: 05/23/2025

      The has now been resolved fully and I wish to close this complaint.

      The business Fully Resolved and Correct everything.

      Business Response

      Date: 05/23/2025

      We have received notification the funds have been refunded to Mr. ************

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      The has now been resolved fully and I wish to close this complaint. The business Fully Resolved and Correct everything.

       


      Sincerely,

      ***** *****

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did curbside pickup for pickup at 930pm. The food was totally a disgrace as it wasnt prepared with standards such as enough ingredients and some of it such as my rice was hard as hard can get! I was very much disappointed this go around especially spending $47 almost it was a total waste! I reached out next business day the manager apologized but didnt want to remake my order instead offered a refund that hasnt yet even showed up in my account as pending refund which is very odd so I really dont think he did anything ! Very disappointing because I was even missing my sodas smh gotta do better!

      Business Response

      Date: 05/21/2025

      We are sorry to hear of the issues with the food quality. A refund has been processed. Our guest can expect the funds in her account within 3-5 business days. 

    • Initial Complaint

      Date:05/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt get my order contacted doordash they said to contact the driver i did no answer called again was told to contact the store no one answered the phone was told to contact red lobster but no answer here my order ***********

      Business Response

      Date: 05/16/2025

      ******** confirmed the order was delivered as requested on 5/14/2025  at 12:09 PM. We have followed up with our guest regarding the status of his delivery. 

      Customer Answer

      Date: 05/16/2025

       
      Complaint: 23334098

      I am rejecting this response because: my order was not delivered and being told to dispute when I cant dispute unless it was unauthorized charges is absurd

      Sincerely,

      ****** ********

      Business Response

      Date: 05/23/2025

      As previously stated, ******** confirmed the order was delivered successfully to the address requested. Due to the confirmation from the third party delivery service, we are unable to process a refund. Thank you. 

      DELIVERY STATUS
      Created

      Confirmed

      Picked Up

      Dropped Off

      DELIVERY STATUS
      5/14/2025 10:43 AM

      5/14/2025 11:48 AM

      5/14/2025 11:53 AM

      5/14/2025 12:09 PM

      Customer Answer

      Date: 06/10/2025

      It has not been resolved my bank has told me red lobster has to issue my refund

      Customer Answer

      Date: 06/24/2025

      It has not been resolved my bank has told me red lobster has to issue my refund

      Business Response

      Date: 06/25/2025

      ******** confirmed the order was delivered as Ms. ******** requested on 5/14/2025  at 12:09 PM. Ms. ******** may filed a dispute with her financial institution, as we are unable to issue a refund for a successfully confirmed delivery.

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23334098

      I am rejecting this response because:
      I never received my order so calling me a liar and not issuing my refund is how a customer gets treated and two my bank wont dispute they told me to resolve with red lobster
      Sincerely,

      ****** ********

      Business Response

      Date: 07/10/2025

      We are sorry to hear Mr. ******** is not pleased with the resolution. ******** reported the order delivered as requested, per below:
      DELIVERY STATUS
      5/14/2025 10:43 AM

      5/14/2025 11:48 AM

      5/14/2025 11:53 AM

      5/14/2025 12:09 PM

      Since the order was confirmed as delivered we are unable to issue a refund. Mr. ******** may reach out to his financial institution regarding the charges for further review. 

       

      Customer Answer

      Date: 07/26/2025

      It has not been resolved they are refusing to ahow me proof of delivery because doordash has no proof of delivery and yet they are refusing to issue me a refund both have been making me go back and forth

    • Initial Complaint

      Date:05/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4 2025 I placed a curbside pickup order at the Red Lobster located at **********************************. Despite following the check-in instructions and calling the restaurant upon arrival, no one came out with my food. I was forced to go inside and retrieve the order myself, defeating the purpose of curbside service.When I finally received the food, it was cold, and the biscuit tasted freezer-burnt or stale. Additionally, both salads I ordered were missing ranch dressing. I had to return inside again just to ask for the dressings, and was only given one small portion. When I explained that I had two salads, the staff showed no concern and made no effort to fix the issue.This entire experience was frustrating, unprofessional, and not worth the $55 I spent. I am extremely dissatisfied with the lack of quality and customer service, and I am requesting a full refund or compensation for this experience.

      Business Response

      Date: 05/06/2025

      We are sorry to hear of Ms. ******** issues with her takeout order. A refund request has been submitted. Ms. ****** can expect her refund within 7-10 business days. Thank you. 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Chemiah ******

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was horrible, never got refills on drinks, rolls or anything else. Food was over cooked/undercook/frozen. I complained and still got nothing but they tried and gave me a discount. Manager of the night was horrible. Told me he's going to help us out and didn't. Our server told us straight out the food didn't seem right, butter wasn't melted and still brought us our food. Than we were told to be grateful that the manager looked out on giving us ***** off the bill which was totally unprofessional. We were told by our server that she was gonna bring us refills on drinks after the food. Shrimp was over cooked, lobster tail was rubber, crab legs were still frozen. Never got our mashed potatoes. Only good thing I ate on my plate was asparagus. We were told kitchen is backed up, but the whole restaurant was empty. Our server only had 3 tables and still would not accommodate us appropriately. I am very disappointed. We were celebrating my mom's birthday and this is how we were treated and disregarded. I've never in my life had any of these kind of problems at any restaurant ever. I will never go back to this red lobster ever again. I was still kind and tipped my server even though they didn't deserve a *****. I never complain but today I am.

      Business Response

      Date: 05/02/2025

      We are sorry to hear of Ms. ******* experience. Out General Manager has spoken with Ms. ******* to address her concerns. We look forward to serving Ms. ******* in the near future. 

    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt get my order tried contacting the driver they didnt pick up called doordash they said they were going to contact the driver but said the was a language barrier and told me to contact red lobster i tried no answer heres my order number *********** i placed from **************************************

      Business Response

      Date: 04/24/2025

      We are sorry to hear of the delivery issues. A refund request has been submitted. Ms. ***** can expect the funds within 7-10 business days. Thank you. 

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Red Lobster on ******** **. My husband *********** son. I ordered Admirals feast food was cold & dry & didnt get second side. My son ordered Salmon bowl the Brussels sprouts were cold, he wanted asparagus separately she bought the asparagus after he picked over the salmon, just straight dry *********** asked her what is he supposed to do with that & she said stir it all together. It didnt have any extra sauce so what was that makin? My husband ordered **************************** steak was cold & cooked hard instead of medium rare. I asked the waitress where was the manager she said she d be there 30 minutes later nobody. This is the second time this has happened at this location last time they bought us half orders & claimed they were out of it. The manager took care of it then. Never talked to a manager today. I will never eat at Red Lobster again its been over a year since I dined there but never again. This is terrible will not except a voucher never going there again. I spent my hard earned money not a voucher

      Business Response

      Date: 04/04/2025

      We have reached out to our guest regarding their unsatisfactory experience. We have not heard back from the guest. Once, we received additional information we will be happy to further assist with their concerns. 

      Customer Answer

      Date: 04/14/2025

      I havent recieved any response from *** Lobster show me the response

    Red Lobster Hospitality, LLC is NOT a BBB Accredited Business.

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