Customer ReviewsforRed Lobster Hospitality, LLC

On April 11th 2024, I took my wife to Red Lobster for her Birthday. 3 things occurred: 1) We both became sick within an hour after eating there. My stomach hurt and digestive system was not normal for a week. My said her stomach hurt afterwards too.2) We were promised that there wouldnt be an upcharge for the specific side item we ordered since it comes with the meal. That promised was unkept: an upcharge was added to the bill for the side item.3) The soup and food arrived cold. Maybe thats why became sick? Lastly, I took my wife to this location because the Red Lobster closer to use was temporarily shut down.

We are a small business that services several ******** Red Lobster Restaurants for many years now. We have made several attempts to collect payment for services already completed and have been trying for months to get ahold of someone at the corporate office and get no return calls or emails. we have since had to stop going into the stores due to non payment and some of their equipment is now not working at the level it should so the stores are suffering due to lack of corporate responsibility. They don't work for free so why should we. As a result we are in financial difficulties due to their lack of responsibility.

I placed a delivery order on 2-27-23 with Red Lobster, Concord NC. I used a $30 Red Lobster E-gift card which was not applied to my purchase. My debit card was charged $63.56 twice. I spoke with 2 Managers who denied double payment. I had to file a dispute with my bank. Subsequently, Red Lobster sent me a $50 E-gift card because the meal was horrible. I made numerous attempts to use the $50.00 E-gift card to no avail. On 3-13, I placed an order and immediately canceled it because the E-gift card did not work. I confirmed with Red Lobster Manager and the delivery service they use, Doordash and also received a text that my order was canceled for $57.96. They charged me anyway. I again filed a dispute with my bank. I spoke with a Manager who said no refund had previously been processed. It took over 3 weeks for them to credit my delivery order. On 4-2-23, I placed another order for $55.42. The E-gift finally worked. I followed up on the status of my order, i spoke with a Manager who advised me it was just sitting there waiting for Doordash to pick it up for delivery. And this was not their problem. That it was a Doordash issue and if they didn't compensate me, Red Lobster would. My food was cold, ice cream melted and the lobster dissipated.On 4-12-23, Manager was to send me a $50 Gift Card and he would check with his Manager about approval for an additional $50 Gift Card. Managers would not give me the phone number to the Regional Manager. I can't get through on the numerous calls to reach their Corporate office. I have made 25 total calls to the Red Lobster and the Managers do not call me back. I believe I am being discriminated against because I advised them that I am Disabled and that is why I continue use delivery services. I was told again on 4-21-23, by the Manager Dillon that he needed to contact Customer Relations and call me by 2:00 pm on Friday 4-22-23, I have not received any compensation and no call. This is Totally Unacceptable!