Business ProfileforWorld Quest Resort

My husband, two friends and I stayed with World Quest from November 2nd until the 6th. I believe we stayed in room 2102. When we approached the front door of our room, we noticed a foul odour. We arrived late from Australia and were quite tired so we tried to ignore it. As we entered, the smell was so much stronger. It very clearly smelled like mould and was unbearable at times. It got to the point where I vomited a few times from the smell, and tried my best to leave the resort so I didn’t have to endure it. I was wheezing at night. Both my husband and I developed a cough, runny nose, headaches, nausea and itchy eyes that went away soon after we left World Quest. One us complained to the front desk workers right away and they said they would tell the cleaner. A cleaner never came. We were not offered a new room. My husband and I ended up having to throw out a few items of clothing at our next destination that smelled like mould. We washed them but the smell did not go away. My hair smelt like mould for weeks afterwards. There were so many dead and live bugs all over the floor in every room. Only 2 power points worked in our room. The overhead bedroom light did not work and everything had stains and felt grimy. I am quite disgusted in the state of our unit and am requesting a refund for our stay at World Quest. I have travelled all over the world and have stayed in many different types of hotels, motels, resorts, cruise ships, hostels etc. Never have I experienced visible, smelly mould or bugs in any of these places, but World Quest. This should not be something I should be subjected to after paying a decent amount of money for a room that is advertised as being clean, sanitary and safe. I attempted to email them on November 15th to reach a resolution. They have still not replied. I left a public Yelp review and ****** review. They responded to the ****** review. There were many reviews left that mentioned the same issues I had. This place needs to be shut down.