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Business Profile

Repossession Services

New Generation Towing & Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

This profile includes complaints for New Generation Towing & Recovery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Generation Towing & Recovery, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have wrongly towed my vehicle not once not twice but 3 times, all while knowing I’m having issues with getting an appt at the dmv to register my vehicle. The first day It was towed was 03/10/23, and I had to pay $125, then Saturday It was towed again not even 24 hours later, and apparently because of the weekend I had to pay $175, then Tuesday comes and they tow It again so I had to pay $125 again, not even on Monday they didn’t take It, so now at this point it’s personal. This business is also carrying guns on their body and openly showing them and in Florida this is not a open carry state, doesn’t matter If it’s private property or not they shouldn’t be intimidating residents from complex’s they have contracts with. On top of that, I know it’s personal because I have an image from when I picked up my vehicle and other vehicles had a warning sticker but mine, not only that but I threw one thing on the floor in the lot and the worker didn’t want to release my car after I already paid him for It until I picked up that trash, which is ridiculous at this point. This company has bad reputation and terrible workers that carry guns like it’s ok. Please please look into them
      And also they don’t provide a receipt, they take my vehicle take my money but provide no proof

      Business Response

      Date: 03/15/2023

      Good afternoon.

      The vehicle she's referring to, its her partners. This vehicle has been towed for improper display of tag. The tag that the vehicle had, it does not belong to it. Which means this vehicle does not have insurance. which also means that if anything happens with that car in property it can be a liability. This person came in to the yard, to the complex office really aggressive. very rude, threaten that she was going to blast, to shoot the workers ( which its all in company's recording). She was advised by us and by the complex on what to do. The vehicle that she stating that were stickered. Those were stickered for another violation. We hope that after this, the issue can be fixed.

      Thank you so much!

       

    • Initial Complaint

      Date:02/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/8/2023
      My vehicle was towed on 2/7/2023 the tow company does not want to release my vehicle to me. I am out of state and just purchased the vehicle. I do not have registration or tags yet. They do not want to release my vehicle.

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We parked our car at my brothers apartment complex in the visitors parking lot, directly in front of the visitors parking sign. In the photos the tower had, it is clearly visible. The tow company was and I quote "waiting to get anyone that slipped up". Within 30 minutes my car was gone. They admitted it was by mistake and yet the tower said if he refunds us it comes from his paycheck so he can't. Not only we're we wrongfully towed, we were told it was wrong but we couldn't be refunded. It's a scam.

      Business Response

      Date: 11/29/2022

      Business Response /* (1000, 8, 2022/11/07) */
      before I can respond to this complaint i need to know the name of the property and the cars make and model so i can research it and make a proper response thank you


      Consumer Response /* (3000, 10, 2022/11/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      **********, White 2014 Honda Civic


      Business Response /* (4000, 12, 2022/11/16) */
      after reviewing the photos the car was not parked in visitor spot. the apartment complex requires a parking permit to park there when the owner pick up the car jason admitted that was not in a visitor spot and beg for a discount because it was his birthday. This not a scam. when you make a complaint don't lie about begin in a visitor spot.


      Consumer Response /* (4200, 14, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      IN THE PHOTO YOUR EMPLOYEES TOOK, WE WERE DIRECTLY IN FRONT OF THE VISITOR LOT SIGN. He did not ask for a discount because of his birthday. The manager at the apartment complex has also called last week to assure you we were in a visitor spot. We were parked in the visitor spot, next to the other visitor that was there, who is the girlfriend of my brother. This is a SCAM.

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was parked in the incorrect parking space, I accept that. Driver dragged my car out leaving tire marks on the ground. Now my car is shaking so I emailed the manager and instead of him asking questions he emailed me saying my driver dragged your car 8 feet that won't hurt your car. Driver also drove fast over the speed bumps. I asked for them to pay for a check up and got nothing.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/10/17) */
      the car could've had pre exiting damage prior to tow ounce the car was paid she drove off. she was mad that the car got towed drove and hit something no one knows .we are not responsible

    • Initial Complaint

      Date:09/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just arrived to a location and tow truck company watch us walk into a location. We were at the location for less then 15 minutes ordering food and the tow truck pick up our vehicle and stated we had to pay him 125 dollars cash and no other form of payment was acceptable. We requested a receipt and the person refused to provide a receipt. He stated it wasn't his problem to provide a receipt, he only wants his money. No money no car. The tow truck driver did the same thing to several vehicles.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/03) */
      hello i am going to need more information so i can properly research it i will need make model of car and the name of property where the car was towed from thank you

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle was towed by New Generation Towing after I paid to park in a section of a parking lot. I willfully chose to park there as it was a private section. It appears that the person collecting the money for that spot and putting out cones was working in cohort with New Generation Towing.

      Went to recover my vehicle and was told that they only accept cash. They made me use an old ATM at the location to pull out cash.

      They charged me $130 to recover the vehicle. They never sent me a receipt for the towing services. When I called them, he said he would try to send the receipt later in the day. Been days later, no receipt. It is apparent that they are running an illegal operation here. They are luring vehicles and then towing them. They are refusing to provide receipts of their services. They are only accepting cash.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/09/12) */
      in order to do my research and give why your car was towed i need make and model and the name of the property where your car was towed from thank you new generation towing


      Consumer Response /* (3000, 7, 2022/09/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The Vehicle was towed from************ Parking lot. Lexus RX 350. We know why the vehicle was towed. They had somebody direct people to park in that area and collect money to park there. They refused to provide a receipt of services.

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New Generation Towing And Recovery
      10850 Cosmonaut Blvd, Orlando, FL 32824

      This company illegally towed my car from my apartment complex. They were extremely rude and unapologetic as to tell me why my car was towed. Also, they only accept cash. If you read their reviews, the reviews are stating that they are removing stickers from the license plates and stealing cars among other complaints.
      This company should be addressed immediately.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/17) */
      ************** car was towed due to being parked in a fire lane and also blocking in a a car that could not out of the parking spot that car was in next time you put in a complaint do your research and also have pictures to show how the car was parked thank you

    New Generation Towing & Recovery, LLC is NOT a BBB Accredited Business.

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