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Find a Location

Extreme Flooring Usa LLC has 1 locations, listed below.

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    Business ProfileforExtreme Flooring Usa LLC

    Remodeling

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5061 ERNST CT, orlando, FL 32819
    BBB File Opened:
    7/19/2023
    Business Management
    • Thiago Freitas Da Silva, Managing Member
    Contact Information

    Principal

    • Thiago Freitas Da Silva, Managing Member

    Customer Contact

    • Thiago Freitas Da Silva, Managing Member
    • Carina Carvalho Arce, Managing Member
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We hired this company named Extreme Flooring u.s.a 11/15/2022 to install tiles at our property they claimed to be professional licensed and insured but we've been scammed. This company damaged my property. The owner hired workers with no experience to perform the job at our house. When they installed the tiles, they mixed thin-set outside without covering the ground and stained all my pavers with cement. They also got cement on our new tiles, walls and screen porch. There's grout missing in many places. Several tiles were hollow after installation the owner named Thiago came to replace one of the tiles how ever he damaged 2 others tiles breaking them. He also removed grout from a tile that he was supposed to come back to replace but never came back. He left the job unfinished and i had to finish some of the installation. The owner Thiago broke a marble piece that was a divider from the dining area he told us he was going to replace but never did. I've contacted the owner asking him to remove the stains but i was told it's our responsibility. They tried cleanig the tiles and pavers they took pictures when the tiles and pavers were still wet so it looked clean but once it was dry the stains came back. They were very rude and ignored us after that. Every time they came here, they damaged something else so we don't want them back. We contacted a after Contruction cleaning company and was told that they were not supposed to let the cement dry that the stains are permanent. So, I had a professional company come evaluate the damages and the estimate to fx some of the damages is $10.752.22 that amount does not include all the damages i will still have some loss. I asked the owners Thiago and Carina for their insurance information and i was denied that information. If needed i can negotiate to $5.000 so I don't have to take this case to court and ill do the job my self. But if i need to take this case to court the amount will be much higher then 10k.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Priscilla G.

    1 star

    07/14/2023

    Beware. I hired this company to install porcelain tiles in my house how ever they distroyed my tiles. The workers were not professional it all they stained all my tiles with haze thinset that wont come off. we spend almost 4k on tiles and now its all stained. They also stained my exterior bricks and wall with haze they used acid to try to remove but it didnt work. They were supposed to clean the haze while it was still wet but they waited to dry. They were very rude and told me its my responsibility to hire a after construction cleaning company to remove the stains but the companies that came to my house told me that if they use acid to try to remove the stains it will remove the glaze from my tile . The stains wasn't come off from the outside pavers and it needs to be replaced. Not only that but they left the job unfinished theres chipped tiles some with no grout and some are hollow the grout looks super bad some parts are white other are grey. One of the workers told us it was his 1st day working the owner left him here and he wasnt even professional. Me and my husband had to finish the job our self and scrape some of the haze out of tiles that took us days but still looks super bad. I had a professional company come to my house to evaluate the damages that was done and the estimate is $10,752 to fix all these damages. I tried to contact both of the owner Thiago and Carina but they were very rood and the last time i contacted them they ignored my message.

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