Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2025, I placed an order for two vials of 503B compounded tirzepatide through LumiMeds, a telehealth service for weight loss medication. The total cost of two 75 mg vials of 15.0 mg tirzepatide was $600. There was an expected turnaround time of 7-10 business days. I was never provided with a tracking number. I was told by LumiMeds that my medication would be shipping from Valiant Pharmacy in ******** as this is who they use. I knew the **** were branded by Olympia Pharmacy. I was expecting to receive some sort of tracking and other information to indicate a signature was or was not required for delivery. This is a refrigerated medication. Today ******** provided a tracking link which shows the package on my porch along with a package that I did actually receive. I paid $600 and received nothing. The delivery was not on my porch. Now I am out $600 and my medication. I have emailed both companies and still have no resolution. I have filed a claim with ***.

  Business Response

  Date: 07/10/2025

  Up until July we were not fulfilling LumiMed prescriptions directly. We would be more than happy to fill their prescription if LumiMeds were to process it again through our pharmacy.

  Customer Answer

  Date: 07/11/2025

  Pharmacy has responded saying that they did not fill this prescription. However this is a copy of an email that I received from Olympia pharmacy stating that they were filling the order. Im confused as to how they didnt fill the order if they sent an email saying that they did. Shipment information says that it was shipped from Olympia Pharmacy in *******, *******. Isnt this who I reported? 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23579838
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

   

  Business has stated that they did not directly fill the prescription. However, I received this email from the company as well as *** states that the prescription was shipped from Olympia pharmacy. Unsure how this is not them.

  Business Response

  Date: 07/14/2025

  We are going to go ahead and issue a courtesy replacement. Based on your description of the issue, it seems as though the package may have been stolen, and we are sorry to hear that. Please know that regarding any refunds you will need to inquire with the company in which you purchased the medication through, as we do not directly collect any payment from you as a patient.
  
  Your replacement order was submitted at 1:00:38pm EST on July 14th, and is expected to arrive tomorrow, July 15th. Please reach out to ****************************************** with any further inquiries!

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *********** from Olympia Pharmacy around May 24, 2025 after speaking with a representative named **** *. I paid $391.I asked about the expiration date specifically because I would need to pause use for a week or so for surgery. He assured me that the medication would expire in 2026 and stated that it would yield 25 injections. Trusting this info I placed my order. When I received the product, the expiration date was October 2025months earlier than promised.I called to speak with a manager to express my concerns about the order and what **** had explained to me about this purchase. The manager told me that **** T has worked there for a while and he doesnt know why he would tell me the prescription would expire in 2026. The manager confirmed that the prescription would expire in 2025 as the label stated. Prescription label w/instructions wasnt accurate, different from pharmacist discussion.Additionally, the medication arrived without ice packs, which contradicts storage guidelines and what their own pharmacist told me during my intake to keep it in the fridge til 1st use. **** T claimed the new formula did not require refrigeration at all.Research also states the medicine should be discarded in 30 days for safety reasons. Prescription expires Oct 2025, I purchased in May ******* make matters worse, I gave my bank card info to representaticve **** T over the phone. Keep in mind, I live in ******** and Olympia pharmacy is in *******. Within three days of placing my order, I had 14 fraudulent charges on my bank account totaling $1,655.86, all made in *******. I can provide proof. I strongly suspect my card information was not securely handled by **** *. I do not like how I was handled by Olympia. I feel like I have wasted $391 dollars and Im not sure if the medicine is safe to use now. I used this company because I received *********** from Olympia pharmacy while on the Weight Watcher's program so I trusted them because of that. I was wrong.

  Business Response

  Date: 06/16/2025

  Hello Sheena, per our conversation 5 minutes ago. We are going to issue a full refund once the vial is returned.

  We apologize for your experience, if you ever need us in the future please call us 407-420-8265

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a prescription from Olympia Pharmacy on 5/15. They sent me an email that it shipped and charged my credit card and I never received anything. I contacted them a few days later on 5/19 and they said they will refund my money - that the pharmacist cancelled out the prescription but they will do a new one and get it re-sent and I will be charged again when it ships. I was charged a second time and recieved the medication on 5/20. On 5/22 I had not yet been refunded for the first prescription that never made it to me. I contacted customer service again and they said they would refund me. On 5/29 I got an email I was refunded but it has yet to show in my account. My bank told me the refund was initiated but never processed on Olympias end. I spoke today to Star at Olympia and she said there is nothing she can do for me.

  Business Response

  Date: 06/23/2025

  We spoke to Brooke Stelmaszak today 6/23/25 at 10:20AM, we explained that the payment has been refunded and sent her all the paperwork and information she needs (Via email) to show that it was refunded in our part. She is going to contact her bank today and will call us back to see how we can further assist her. At this point our hands are tied and we are hoping the bank can see that it was refunded and issue the refund for her!

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my doctor just prescribe a tripod from the pharmacy and I put your order on 19th of this month and they said that they take48 hours to complete the order so I call on 21. They said that the product was in the shipping department ship out today, and you receive it tomorrow. And now I called it today. They said that we dont have a product and is partially complete like why they dont tell you before, they don't have a product why they sag the product is in shipping area. So bad

  Business Response

  Date: 06/18/2025

  We have confirmed that the order was shipped on 5/27 and delivered 5/28 and delivered shortly after the complaint came through, and made multiple attempts to reach out and follow up to confirm it was received.
  Was unable to connect, but since package shows delivered & recipient's report was to 'finish the job', we believe this to be resolved. Please feel free to contact us at [email protected] for any further needs!

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 25 mg of compounded tirzepatide. The first vial I received I feel worked. What I recently received has not worked whatsoever. I have increased the dose and still, nothing. I contacted the pharmacy today and they told me I had built a tolerance. First of all, I am a registered nurse and I know what they are saying is b.s. Also, I have taken the same dose for at least a year and never had an issue. When I ordered this most recent dose in March I was told that they were still issuing compounded tirzepatide until august, despite the *** ruling that it could not be distributed after March 17th (ish). I dont think they are being honest on several levels.

  Customer Answer

  Date: 05/22/2025

  I would like to retract my complaint. Olympia Pharmacy has taken care of my concerns. 
  

  Thank you, 

  **** *******

  Business Response

  Date: 05/27/2025

  Spoke to **** and we have resolved the issue with a full refund of $844.00.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has questionable business practices and poor customer service. I have ordered one Rx, and the automatically-generated and emailed receipt only lists the cost of the prescription and needles (which I did not order but for which I was charged). It doesn't show the shipping charge or the total credit card charge. I have called and emailed **** *******, who was very eager to have me fill my Rx with Olympia, multiple times requesting a proper receipt. Since I have filled the Rx, he does not seem to want to communicate with me anymore. I have left *** with billing. I have called billing and been transferred to another department and then had to leave ***. No one has called or emailed me back. All I want is a proper receipt showing each individual charge and the total credit charge for tax and FSA purposes.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Olympia. I paid about ******. It was mailed to me. It was delivered to a location on or about March 6, 2025. The first time I went to this location was today March 11, 2025. I learned from the packaging that it should been refrigerated immediately on March 6. According to my Internet searches on March 11., the product is no longer usable since it was left unrefrigerated for 6 days. Firstly, no one at Olympia told me refrigeration was necessary. Second, the sales pitch was AGGRESSIVE. My March 11 Internet queries evince the product is only good for about 45 days, yet I was sold an amount that can't be used in 45 days. This was a misleading sales tactic by the company.

  Business Response

  Date: 04/09/2025

  We have spoken with Mr. ************* He has received a repacement package of medication from us.  He is now happy with his experience with Olympia and is going to continue to use us in the future.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for prescription that never came. Ive been calling and sending emails about it and I have yet to receive a response. Its been over five days. Theysaid after payment the package would arrive the next day as it has done in the past, but this time I havent received it at all a response from the company. Below, I am providing the *** tracking number.

  Business Response

  Date: 02/10/2025

  Communication to the recipient has been had & he has been notified that the package is in transit and is expected to be delivered tomorrow.

  Customer Answer

  Date: 02/20/2025

  Problem solved  thank you 

  Customer Answer

  Date: 02/24/2025

  
  
  

  Problem solved  thank you 

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ** recommended this pharmacy for semeglutide, they filled the order 1/15 and I received it in an envelope 1/16. It was not chilled and gave no instructions to put in the fridge. If you do a simple ****** search instructions everywhere are to refrigerate it. If not, there are risks. I dont feel comfortable taking it. When I called them they told me no refunds even though its unopened. They stated theirs doesnt require refrigeration but that doesnt make sense. Is there a preservative in it? Why wouldnt it need to be refrigerated? I dont feel like its safe and they didnt state it would not be chilled before I ordered, Im in ** and theyre in **. I feel like I got scammed $290

  Business Response

  Date: 01/20/2025

  Hi, 

   

  We have issued a refund for this patient and recently left her a voicemail. 

  I reviewed her calls with this patient, last week, where talked through the product and the shipping/storage requirements. We ensured the patient that the product was safe.

  Even with, we have issued a full refund and apologize for any inconvenience. 
  Please let me know what further we can do to eliminate this complaint. 

   

  Thanks,

   

  **** ********

  **************************************************************************************************************************

  Customer Answer

  Date: 01/21/2025

  I accept their response of giving me a refund. They said they refunded the money but I dont see it refunded in my back account yet. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22824381
  
  I am rejecting this response because:

   

  I accept their response of giving me a refund. They said they refunded the money but I dont see it refunded in my back account yet. 

   

  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/21/2025

  Refund was issued today. Banks were closed yesterday. 

  Customer Answer

  Date: 01/22/2025

  They still havent refunded the money

  Customer Answer

  Date: 02/01/2025

  They refunded the money. Thank you for your help!

  Customer Answer

  Date: 02/06/2025

  They refunded the money. Thank you for your help!

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Olympia pharmaceuticals via their website form regarding compounded tirzepatide. Prior to rodering, they answered every contact speedily and enthusiastically. After a few weeks of deliberating, I ordered a vial of tirzepatide on July 18 after a consultation with their pharmacist and it arrived the next day. A few days later I contacted both Olympia and their pharmacist asking for help understanding how to use it. I was able to leave a voicemail for the pharmacist at the time. I recieved no response. Now two days later, when I attempted to reach the pharmacist at the number I was able to leave a voicemail at two days ago, the number is dead. This is extremely worrisome and sketchy and now I am afraid to actually inject the medication because clearly once they sell it to you, they ghost. I have tried every means of contacting Olympia with no success.

  Business Response

  Date: 07/24/2024

  Amount was refunded. 

  Olympia attempted to contact multiple times. 

   

  See below example: 

  Good afternoon,
  
  Just following up our conversation. I wanted to again apologize for the experience you faced during your first order with us. This is never the customer experience we want to promote when ordering through Olympia.
  
  I have gone ahead and fully refunded the cost of this order.I sent an email receipt in a separate email, but you can also see the confirmation attached. I am also going to list some point of contacts for you to utilize moving forward for any questions or concerns you have when ordering from Olympia. If there is anything else you need from my end, please do not hesitate to reach out. We value you as a customer of ********************** and want to ensure that from here on out you have nothing short of the best experience with us.
  
  For any clinical questions regarding our products, dosing,etc. please contact our ************* Pharmacist, *********************. ******* email is *************************************************************.
  
  For any future orders, I want you to work hand in hand with our Senior Patient Sales Executive, *************************. ***** email is *************************************************************
  
  If you have any other questions, concerns, or needs please feel free to contact me directly and I would be more than happy to assist.
  
  Warm regards,
  
  
  ***********************
  Customer Success Manager
  **********************
  FDA Registered 503B Outsourcing Facility
  *******************************************************
  Accounting:     (407) 250-6677
  Personal line:  **************
  
  Fill out a quick survey here to let us know how were doing!
  
  
  

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  The email noted in the response of the business is one that I replied to. I had filed the complaint prior to that email, and once they sent it and we spoke, it was resolved amicably. 
  Sincerely,
  
  *****************************