Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail saying that I can trade in my car that I have now for a new car and pay the same monthly payments all lower then I have now and when I got there, they tried to charge me what Im paying right now

  Business Response

  Date: 07/22/2025

  Dear Mr. ************* believe you may have contacted the wrong dealership, as we do not have any record of you or your vehicle in our system.
  Please double-check the dealership name and feel free to reach out if theres anything else we can assist with.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my 2021 Dodge Durango white for an oil change and a tire rotation. My car has never been to any other service center. Check car fax. I have a chip of paint missing from a rim. Also from the driver side mirror, a bottom access door is missing. NO has ever touched my car other than greenway. This is also my third durango that I have own.

  Business Response

  Date: 06/17/2025

  Per our conversation on the phone. We have agreed to take of the issues

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 3 year warranty when we purchased our vehicle in which we were told we can go to any dodge dealer at anytime if we needed something fixed. Not even a month in, we need something fixed but they now have changed their story that we HAVE to take it to them that is 2 hours away to where we live. The current closer dealership will not give us the car back unless we now pay them $500. And they want to charge us $500 for doing nothing to the car.

  Business Response

  Date: 05/13/2025

  Dear **** ****,
  Unfortunately, we are unable to influence or adjust the charges set by other dealerships. For assistance with your warranty, please refer to the contact information provided in your warranty paperwork. You can reach the warranty provider directly at ************** or visit *********************** to file a claim or address any concerns.
  All warranty-related matters are managed exclusively by the warranty provider.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23323164
  
  I am rejecting this response because: Your dealership told us that at anytime we can take our car to any Dodge. No mention of the first 45 days having to drive it 2 hours to you because we bought it there. Now we are out $500. Im going to make sure everyone knows what a scam it is buying anything at Greenway. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/22/2025

  Mrs. ****,

  We understand your frustration with the entire ordeal. However, We can not influence the decisions on the charges from a different dealership.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23323164
  
  I am rejecting this response because:

  Your dealership was not honest with us as to the terms of the warranty so please stop blaming other dealerships because this is on no one but you. The local dealership here had no choice but to charge that. They were even in shock with how your staff spoke to us as customers. I promise we will never ever recommend your business to anyone everytime they ask where we bought the car.  

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with Greenway to buy a new van and was told multiple times that I would need to come in to get the best out the door price. First time I came in I had to leave early and they gave me the price over the phone and I stated that it was too high and would look else where. Found another dealer that gave me their out the door price and went back to Greenway as they advertise on their website and also in front of their business "110% LOW PRICE GUARANTEE BOTTOMLINE" which means to match the price of the other dealership and take another 10% off of that. So once I presented the out the door price from the dealership to Greenway over the phone I was told once again to come in and they would give me their best pricing. I drove to them once again and explained the situation and to see if they would honor their advertising. I was then presented with pricing that did not even match the competition but was over what the other dealership had offered me. So not only did they not have the "110% LOW PRICE GUARANTEE BOTTOMLINE" they were more than them. Once I was done talking with the sales *** who seemed to not understand what I was stating about their 110% LOW PRICE GUARANTEE BOTTOMLINE" I spoke to the manager who stated that they "we have no control over that and that it is just our marketing team". I advised that it was false advertising and the manager just stated that they are sorry I feel that way but did nothing else. With the constant back and forth I just wish there would have been more honesty when it came to the pricing and not having to have me come down multiple times and then still not honor their advertising.

  Business Response

  Date: 04/22/2025

  Mr. *****,

  Thank you for letting us know. Our 110% price match applies to the discounts it looks the other dealer discounted their ProMaster $8,000, and we discounted ours $8,987. That was a total of ******% match. If you have any other questions please give us a call. 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/29/2024 purchased a 2023 Jeep grand cherokee from Greenway **** late evening, the driver window was cracked but did not notice it until a few days later because the place of the cracks top corner. Spoke to the sales man would not do anything says I have to use my insurance. Fast forward to current issues, 3/22/2025 dropped my jeep off at 8:00 due to SOS issue, airbag ***lacement issue and right front seat belt will not fasten correctly. Also, requested oil change, air filter and tire rotation. 3/25/2025, the service department has not provided any update on the ***airs so I had to reach out to them and they still did not have any update. Next day get a voicemail from ***** the service *** telling me all ***airs have been completed but no issue with the seat belt and explained to me how to work a seat belt, when I arrived I asked him if the car was n when they check the seatbelt and he said let check it. Turn jeep on and the check seatbelt and it did not work. So, now he order the pairs and will call when arrived. 3/28/2025 noticed a part in my back seat that was not installed back on my jeep before returning to me. Took to the service center and spoke with ***** manager, expressed my concerns about everything and said he will try to correct the window issue. On 4/1 left message for ***** to call me back, as of 4/2/2025, no updated on part so I asked via text and come to find out the part arrived 3/28/2025 the same day I was already there and no one said anything also was ***** said he is not able to do anything for the window. The is the worst customer service department.

  Business Response

  Date: 04/08/2025

  We had a part on order for Ms. ******* The part took 1-2 days to arrive. Once it arrived the customer was notified on Friday 4/4 and repair took place on Saturday 4/5. Repairs took 1 hour to complete as promised to customer.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23152347
  
  I am rejecting this response because the seat belt part was received on 3/28/2025 no one called me from the company I had to reach out via text on 4/04/2025 after receiving a text from ***** that they can NOT repair my window, but I had to asked him about where the part was for the seat belt and he replied that it came in on 3/28/2025. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/24/2025

  The vehicle in question was originally purchased from one of our affiliated sister locations rather than directly from our dealership. As per the manufacturer's warranty guidelines, a cracked or broken window is not classified as a warrantable item. However, we were able to process the seat belt replacement under warranty on behalf of the customer. Additionally, we reinstalled the component referenced by Ms. ****** in her complaint to ensure her concerns were appropriately addressed.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove from ****************************************** Chrysler Dodge Jeep ram in *************** on February 23, 2025 to buy a 2018 ******* navigator reserve I was buying the car as is without a warranty. But when the car was brought around for me to look at it. It was making a small ticking noise. I asked the salesman what was that noise? He said it was nothing. I said are you sure? He said yes he has cranked other vehicles of the same model up and they sound the same way. I told him I had purchased the same vehicle for my wife the day before and it does not make that noise. Again he said its nothing. I said OK. I understand that Im buying this vehicle as is but if I get back to **************** and I find out that there is something major wrong with the vehicle. Will you guys take care of problem and how long do I have to to let you know about it so that you guys can take care of the problem. The salesman ************** told me as long as I dont wait over 30 days they would take care of the problem for me. When I got back to **************** and put the car in the local ******* dealership. I found out that they needed to do a $6000 repair to the car. I called Greenway Chrysler Dodge Jeep ram in ******* and spoke to three different people on three different occasions about the problem. Two of them promised me a manager was going to call me back to speak with me, but no one ever did. The one person I spoke to in sales said that the people in ******** are just trying to get money from me. The salesman **** will not call me back. And no one at the dealership in ******* will talk to me about the problem. I ended up spending $6000 at the ******* dealership in ******** ******* to get the car repaired. I was afraid to drive the car in the condition. It was in because I was told that with the problem that the car was having the engine could lock up at any time. The cams phasers had to be replaced. Please help.

  Business Response

  Date: 03/26/2025

  Mr. Bias,

  You purchase an "AS IS VEHICLE", which does not come with a dealer warranty. Additionally, you chose not to purchase any  extended warranty coverage. As you know, vehicles are some of the most complex pieces of mechanical engineering. What works perfectly one day can encounter issues the next. 

  I have attached the Buyer's Guide. Which you signed informing you that there was no dealer warranty.

   

  Customer Answer

  Date: 04/07/2025

  In the complaint I sent to the BBB I stated that I bought the vehicle as is. But as I said when the vehicle was bought out to me and I heard it make a funny noise when it was shut off and cranked back up. I told the salesman ********* ****** that I did not want to purchase the vehicle because of the noise I heard. But he said to me that noise is not anything. He said they all make that same light ticking sound when cranked up and running.  I asked was he sure. He said yes he had cranked up another vehicle of the same year, make and model and it made the same sound. I told I did not believe that was true because I had purchased the same vehicle for my wife the weekend before and it did not make that noise when it was cranked up or running. Again ********* assured me there was nothing wrong with the vehicle. I said okay but if I get back to **************** and find out there is something major wrong with this vehicle even though I was purchasing it as is can I bring it back and the dealership will take care of the problem? He said to me yes they would. I asked him how long would I have before I let them know if there was problem? He said as long as I didn't wait a couple of months they would take care of it. I told him okay I'am trusting you to keep your word. That is the only reason why I went ahead and purchased the vehicle because of the promise he had made to me. So I know I purchase the vehicle as is but that does not give this company the right to sell damaged vehicles to customers. And if they do it does not give the right to lie to the customers and say they are going to take care of a problem if the customer has any, then go back on their word. That is unfair and deceitful business practices and they should be held accountable. This salesman lied to me just to make a sale. That is not right.    

  Customer Answer

  Date: 04/24/2025

  In the complaint I sent to the BBB I stated that I bought the vehicle as is. But as I said when the vehicle was bought out to me and I heard it make a funny noise when it was shut off and cranked back up. I told the salesman ********* ****** that I did not want to purchase the vehicle because of the noise I heard. But he said to me that noise is not anything. He said they all make that same light ticking sound when cranked up and running.  I asked was he sure. He said yes he had cranked up another vehicle of the same year, make and model and it made the same sound. I told I did not believe that was true because I had purchased the same vehicle for my wife the weekend before and it did not make that noise when it was cranked up or running. Again ********* assured me there was nothing wrong with the vehicle. I said okay but if I get back to **************** and find out there is something major wrong with this vehicle even though I was purchasing it as is can I bring it back and the dealership will take care of the problem? He said to me yes they would. I asked him how long would I have before I let them know if there was problem? He said as long as I didn't wait a couple of months they would take care of it. I told him okay I'am trusting you to keep your word. That is the only reason why I went ahead and purchased the vehicle because of the promise he had made to me. So I know I purchase the vehicle as is but that does not give this company the right to sell damaged vehicles to customers. And if they do it does not give the right to lie to the customers and say they are going to take care of a problem if the customer has any, then go back on their word. That is unfair and deceitful business practices and they should be held accountable. This salesman lied to me just to make a sale. That is not right.   

  Business Response

  Date: 05/08/2025

  Mr. Bias,

  You were aware the vehicle was sold "AS IS" and decided to purchase the vehicle knowing that and assumed the risk by denying to purchase of an extended warranty with vehicle. The entire purpose of the a extended warranty is to protect new owners for such cases when the vehicles are not longer cover by manufacture's warranty. Regretfully this is not the dealer's responsibly as you knew the vehicle was sold "AS IS".

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2024 ******************************** directed me to go to a dealership for factor paint issues. Sadly they gave me Greenways info to contact. Jeep has an issue with certain jeeps with their paint bubbling it almost looks as if it is rusting under the paint. **** said they are aware and it is a factory issue. In February I went to Greenway for this issue, as of this date I am still being given stories on when they will take care of it. The last encounter was on September 16, I was told my jeep was scheduled to be painted, then I was called and told they had lost the pictures from months prior new pictures needed to be taken and doors were being replaced so had to be ordered. I was also told when they come in I would be placed at the top of the list. Today (11/26/24) I was told my warranty runs out in April and they will schedule me at the beginning of the year. This is a factory defect. When I asked if the doors had been ordered I was told they would be ordered when they schedule me. So for almost a year I have been told "story" after "story" why should it wait for the warranty to "almost" expire instead of Jeep taking care of their factory defect. I've also been told I will get a rental car for only 5 days, if its goes longer I have to pay for it. Again, its a factory defect why should I pay for any of it? The Case #******** is through Jeep Chrysler not Greenway.

  Business Response

  Date: 12/03/2024

  Customer is out of the country until the 15th of December.  When she returns she notified us that she will follow up so we can get her scheduled through Greenway Body Shop to have repairs performed.

  Customer Answer

  Date: 12/19/2024

  Sorry I have been out of the country.  The service contact did reach out to me after this complaint was filed, however I was going out of town but he asked me to schedule the appointment when I return.  

  My concern about that is;

  The body shop manager told me they would have to order doors for the Jeep because Jeep was requiring the doors be replaced (I'm not sure why since its the paint that is defected)

  The service manager told me they will not order parts until I make an appointment.

  Everyone has told me parts are taking a long time to come in.

  So if I make the appointment and they don't have all the parts I will have to pay for a rental after 5 days.  It feels as if the communication between the body shop and service department might cause me to have a large rental cost on a problem I didn't create.  I have had several conversations with a variety of professionals and it seems its best for me to move to another dealership with better customer service or someone who can get my Jeep repaired in less than 10 months it has taken Greenway 

  In short, I don't trust them to follow through with repairing the factory paint on my Jeep in a timely manner without costing me money.  I will locate another dealership and hopefully find better customer service. 

  Thank you for your time

  Customer Answer

  Date: 12/19/2024

  Sorry I have been out of the country.  The service contact did reach out to me after this complaint was filed, however I was going out of town but he asked me to schedule the appointment when I return.  
  
  My concern about that is;
  
  The body shop manager told me they would have to order doors for the Jeep because Jeep was requiring the doors be replaced (I'm not sure why since its the paint that is defected)
  
  The service manager told me they will not order parts until I make an appointment.
  
  Everyone has told me parts are taking a long time to come in.
  
  So if I make the appointment and they don't have all the parts I will have to pay for a rental after 5 days.  It feels as if the communication between the body shop and service department might cause me to have a large rental cost on a problem I didn't create.  I have had several conversations with a variety of professionals and it seems its best for me to move to another dealership with better customer service or someone who can get my Jeep repaired in less than 10 months it has taken Greenway 
  
  In short, I don't trust them to follow through with repairing the factory paint on my Jeep in a timely manner without costing me money.  I will locate another dealership and hopefully find better customer service. 
  
  Thank you for your time

  Business Response

  Date: 12/19/2024

  Please schedule your appointment in order to have the Issues corrected. 

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19 ***** I attempted to make a purchase of a 2023 Dodge Challenger Scatpack unfortunately I did not follow through with the deal and decided to go a different route I paid a down payment of 5,000$ cash on this day. Ive reached out on multiple occasions trying to get an answer on when I could get my refund and dealership responded I could only get a check and they do not know when it will be. I finally reached out to the general manager and still dont have a date on when I would receive my refund. This has caused me alot of stress due to this is a form of transportation for me to get to and from work and school and I have been waiting since September 19***** and I have yet to receive any information on when I will be receiving my refund.

  Customer Answer

  Date: 10/04/2024

  I Attempted to contact the dealership once again and I have no response from them in regards to my refund 

  Business Response

  Date: 10/04/2024

  The reimbursement check has been requested and approved. It will be mailed to you to the address provided

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22371564
  
  I am rejecting this response because:
  I was told by General Manager ******* ****** my check would be able to be picked up by my self on either Monday 09/30/2024 or Tuesday 10/1/2024 and it is now currently 10/4/2024 this is unacceptable. This has caused me a great deal of emotional distress.
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/05/2024

  Here is the receipt of the 5,000$ I paid to Greenway Dodge and I still have not received my refund yet

  Business Response

  Date: 10/24/2024

  The reimbursement check was cut and deliver to you on 10/09/2024. Proof of delivery has been attached.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about September 6th 2024 I purchased a vehicle from them. The salesman *** assured me that the oil had just been changed and subsequently promised me the oil change paperwork by September 16th. I have been unable to secure the oil change paperwork and when I spoke to him today he said he'd try to get it to me but no promises on a timeline. This totally contradicts the email he sent me last week promising me the paperwork by the 16th. All I want is my oil change paperwork I'm not sure why this is so difficult and requires me to contact the BBB.

  Business Response

  Date: 10/07/2024

  I personally looked into this request with the help of Joe. I’ve attached the record of the oil change, which shows it was completed on July 2. To ensure your peace of mind, we’d like to offer you a complimentary oil change. Please coordinate with Joe to schedule an appointment at your earliest convenience.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car and there has been something wrong with it since I bought it. They say it has been fixed and months later, it starts doiing the same thing I took it in for. Several of the same things have been replaced/fixed more that once.

  Business Response

  Date: 09/19/2024

  Mrs. ******,

  The last purchase I see in the system was 23 Apr 2022. That was two year and five months ago. It looks like you purchased a Platinum Warranty. If the warranty still active (under ******* miles and/or has not been canceled). Please schedule a service appointment with our service department in order to process the warranty claim and repairs.